Rated 3.8 out of 5 by 42
Rated 5.0 out of 5.0 Great place
I've been come to the this hotel for the past 15 years. I love the location. The front desk is always friendly.
December 29, 2013
Rated 5.0 out of 5.0 by Family visit Love the place
When I'm in Portland this is the place I'm going to stay. The staff at the desk is wonderful.
December 29, 2013
Rated 5.0 out of 5.0 by blend3 Very enjoyable stay
Our stay at this facility was very enjoyable and comfortable. The room was extremely clean and looked like it hadn't been used before. The staff were very friendly and helpful. Both the restaurant and the bar were also good experiences.
We would not hesitate to stay here again.
December 17, 2013
Rated 1.0 out of 5.0 by mummybearof3 A very dismal hotel
We were all tired after a long drive and thankfully, the front desk supervisor got us checked in quickly. He was pleasant, gave us cookies and bottled water. Unfortunately, it all went downhilll after that. The room was very cold, had a dark feel and a dusty smell to it. We all found it to be very dated. Apparently, they don't have 2 queen beds, only 2 double beds (which were small and uncomfortable#. We tried to switch to maybe a king bed with a sofa/pull out for the kids. However, they don't have those #sofa/pull out#. They only have roll away cots, which cost an extra $10 #not sure why#. We went down to the pool and hot tub, which was nice and quiet. Although quite dark. We returned to our room and had hoped to try and get a good night's sleep. Between the noisy hallways, slamming doors, and loud bathroom fan, it wasn't a good night's sleep. We had thought that breakfast was included, as advertised on the Trip Advisor site SPECIAL BREAKFAST INCLUDED. My husband inquired at the front desk and was advised it wasn't included. The gentleman at the front desk wasn't even familiar with Trip Advisor. He had simply 'heard of it'. The Manager was not in to address the issue, but would be in later. We then got a call advising the Manager wasn't coming in, but she had approved a breakfast credit due to a miscommunication #certainly not on our part#. We thought this was nice, given the issues we had had. However, when we went to get the voucher for breakfast, the gentleman at the front desk was rather argumentative. I don't appreciate this in front of my children. He advised he had found the Trip Advisor website, didn't realize how big it was, gone in, found the offer for breakfast, printed it off, highlighted it, and said it states you have to pay an additional $10 for breakfast. Then started to go into detail about how and where he went to find the box to tick off the breakfast option! Was all this effort really necessary? Like I said, DO NOT argue with me in front of my children, ESPECIALLY when a Manager has already approved a breakfast voucher. We went for breakfast and the service was FANTASTIC! The staff were really on top of things, the buffet had a great selection, it was hot, and we were full by the time we left.
We would DEFINITELY not return to this Holiday Inn. I'm not sure how it made it to #2 out of 8 hotels in Wilsonville, but it was a huge let down for us. To date, we have always been so happy with Holiday Inn, not this time! However, we would definitely recommend and return for the breakfast buffet.
November 20, 2013
Rated 3.0 out of 5.0 by Rowley2724 Broken coffee maker
The coffee maker was broken and we where only given one coupon for breakfast also we stayed at this hotel in September and we where given drink coupons for the bar and we didn't get any this time and at our last stay we had full size pillows on the bed and this time they where half pillows that where very uncomfortable
November 14, 2013
Rated 4.0 out of 5.0 by EScheidt Excellent service & friendly staff.
I have stayed at this hotel 5 times in the last 3 months. The staff is always friendly and helpful. Rooms are always clean and property is very quiet. Enjoyed the restaurant and lounge on property.
October 27, 2013
Rated 4.0 out of 5.0 by JCRWPRES Convention - Excellent imenities - Great Food and Service
Your front desk needs improvement. Not friendly - Your TV did not work with the changer.. Changed twice and still did not work properly.
Any Holiday we have been in over the years always has a breakfast included in the room fee. Not here and when asked for room service from your restaurant some of the items were not available that were on your menu.
Convention rooms were excellent and so was the food at the Convention.
October 16, 2013
Rated 5.0 out of 5.0 by jim87 5* service
Spent 6 nights here on vacation. Staff, especially Liz and Sheila was exceptional. They gave us great ideas for things to do and see. We were recognized as Platinum elites. Loved the bartenders at Boones Ferry bar and restaurant. Location very central for visiting coast, Wine country, Mt. Hood and Portland and Salem proper. Will return next summer!
September 30, 2013
Rated 1.0 out of 5.0 by 19090460 small room poor service
Did not have my priority club information.
second smallest room I have ever stayed in.
September 23, 2013
Rated 5.0 out of 5.0 by Bowman4175 Great Sunday Breakfast
We loved the Sunday brunch at the adjacent restaurant. Great service and clean rooms. My family looks forward to visit again in the near future.
September 19, 2013
Rated 4.0 out of 5.0 by Bigpapajoel It works.
This location in wilsonville is very clean and comfortable. Internet is really slow. even when you purchase it. It still not great for business travelers. That would be the only draw back for business travelers working in the rooms if the need to down load large files or webinar. Other then that great bar and happy hour. Comfortable rooms and outlets to plug into.
September 7, 2013
Rated 3.0 out of 5.0 by Kary internet
They charge for good internet. The dial-up is complimentary.
September 5, 2013
Rated 5.0 out of 5.0 by unger beds were comfortable
enjoyed the indoor pool with grandkids and daughter who was able to swim with the lift - first time since accident 1 year ago that left her in a wheelchair. thanks for the lift.
September 3, 2013
Rated 5.0 out of 5.0 by Craig57 Luxury at affordable price
Third time staying here. Love the layout if the hotel and the indoor pool. Staff is always friendly and helpful .
August 25, 2013
Rated 1.0 out of 5.0 by JG2013 Non recommendable
This is the worst HI experience I've had. Way overpriced for the value. Staff not all that personable.
August 25, 2013
Rated 4.0 out of 5.0 by MOMOFSHELBY Excellent breakfast buffet
Very nice stay at the Holiday Inn. Our only complaint was noisy children in the hallway, but maybe that's to be expected on a summer weekend.
August 15, 2013
Rated 5.0 out of 5.0 by fun43 Offers preference for pillows
Was able to relaxed and enjoy the place. Elevator was clean not as what it was previously mention by other reviews. Swimming pool was spacious and the water was comfotable and warm.
August 15, 2013
Rated 1.0 out of 5.0 by Bearadise Clean this place up!!!!!
Dirty elevators, dirty room. The kennel I take my dog is cleaner than place. If you have no other place to stay. Sleep in your car.
August 5, 2013
Rated 4.0 out of 5.0 by JJane Room comfortable
It was a good location. Town was very friendly. The pool was too cold.
July 28, 2013
Rated 5.0 out of 5.0 by 2Duce Home away from home
When you are on the road working it is so comforting to have a front desk clerk DAVID who knows you by name, asks about your day and if he can assist with anything. A bartender named MEL who makes the BEST kettle one martini's at the end of the day. I would highly recommend this Holiday Inn for extended stay or any over night.
July 17, 2013
Rated 1.0 out of 5.0 by Disappointing13 Uncomfortable bed and unable to provide better room
Realizing that we were booked in 2 double beds, we requested a different room for 3 people, either: 2 queen beds, 1 king bed & a pull out sofa / extra roller bed. Staff was not able to provide any of the above. Couldn't sleep well for 2 big adults sleeping in a double bed. Good thing we only stayed 1 night.
Unlike other Holiday Inn Hotels, this one we will not return for sure.
July 9, 2013
Rated 4.0 out of 5.0 by blu76 Comfortable and good location
a little far from the airport but once i got there it turned out to be a good location. Was on a business trip so not much time for anything else but it was only a few exits away from some great restaurants and shopping malls. It was also very close to a tax free outlet!!!!
Very comfortable bed but not much time to relax and enjoy the facilities. I love hotels that are just off the highway.
June 24, 2013
Rated 4.0 out of 5.0 by Mike1630 Great Hotel, Very Clean, Nice Rooms, Poor WiFi Speed
This is a great place to stay. Very clean, very professional, nice rooms and large accommodations. My only complaint is the poor WiFi speed that is provided at check in for your stay. If you have several days there (as i was there three days) you need to access internet emails, etc.
This hotel provides a very slow signal for that. If you want to have a faster service, they ask you to pay more for the higher speed!!!!
What is this, 1998? There is not hotel I have stayed in recently (the last few years) that have this type of set up. I travel a lot (30 plus room nights per year minimum and this is baffling. I refuse to pay additional money to get what I consider an essential. That is like saying we provide you a blanket but if you want a thicker one, that will be extra.
That is a game changer for me and I will a consideration next time I am in the area. It is too bad, this is a great place to stay.
June 22, 2013
Rated 4.0 out of 5.0 by dianne444 Grounds
The hotel experience was wonderful.... However the grounds outside were in need of attention and care. To pull up and notice the garbage can at the front door overflowing and grounds not pristine at entrance I would not recommend. We may not have stayed after pulling up but we had been on the road for 10 hours and were exhausted.
Inside all we was wonderful... just saying first impressions are so important.
June 6, 2013
Rated 4.0 out of 5.0 by edawno One night stay
Me and my wife picked this hotel as a one night stay on our way to Eugene. We picked it for the location just out of Portland giving us a nice stopping point for the night.
When we arrived the front desk clerk was very nice. He offered me some water and explained the property to me while handing me the room keys. He explained the morning buffet for breakfast and let me know how to get to my room. It was a pleasant way to start the night.
We grabbed all our stuff and went to our room. We had a king bed room on the 5th floor. It was clean and comfortable. My wife liked the pillow menu next to the bed. All in all the room was nice. The only thing that was not great for me was the bed. It felt a little wore out but not too bad. It was still comfy and I could sleep.
The hotel location is very nice. Right off I-5 and not to much going on right next to the hotel. However on the other side of I-5 it looks like there was a Target and maybe some other stuff.
I would recommend this hotel. It was clean and the staff was very nice. We were only there one night but it was a very nice stay.
May 1, 2013
Rated 4.0 out of 5.0 by Jeanne11 Comfortable Room
The room was very comfortable and spacious! Was there with several family members and was able to visit with each other without feeling cramped.
May 1, 2013
Rated 3.0 out of 5.0 by Skipper55 Hotel Review
I usually stay at an HI Express and I've stayed here before and the quality has dropped in a year. However it is well located for my work schedule.
The new Internet policy is a total joke. The free connection is barely faster than my 1990's 33.6 modem. It made doing work very difficult.
Other speeds are charge on a daily basis
The front desk didn't acknowledge my member status. HI Express never fails here and their high speed Internet is very good. This hotel charges for Internet connection that most every other hotel in their chain includes for free.
April 26, 2013
Rated 4.0 out of 5.0 by AshSue Comfortable Bed
A wee bit impersonal . Just a night's stay so cannot make any further comments except , based on my interaction with the check-in clerk.. Got great smiles from the housekeeping staff !!! . Keep it up.
April 10, 2013
Rated 3.0 out of 5.0 by alui Parking Problem
I was stayed on 26th Jan, at the same time a big reptile show on site, over thousand visitors came and occupied the whole parking lot, I had to park offsite at time of check-in. I would recommend hotel can allocate some parking just for hotel guests only.
February 1, 2013
Rated 3.0 out of 5.0 by KASL Good location, but not a great value.
The Holiday Inn Wilsonville was in a nice location and had spacious rooms. The bed was dusty/dirty under headboard and behind nightstands (had not been cleaned in quite a while). The sheets appeared clean, but found some hair - maybe just from staff during room cleanup.The decor was nice and comfortable, but not in par with the price. Would probably not return.
January 26, 2013