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Rated 4.1 out of 5 by 371 reviewers.
Rated 5.0 out of 5.0 by Fantastic room Room was really clean, bed and pillows very comfortable, most impressed. We slept very well. Bathroom very clean but could do with new bath sheets (not bath towels) as they were a bit worn. The view from our room was lovely. Staff very friendly and helpful. Excellent overall. But.... Hotel badly let down by breakfast, probably the worst experience I've ever had. No plates or cups, cooked breakfast was scrambled egg and beans. Even ran out of bread for toast. Dirty tables, carpets. Yuk! November 19, 2014
Rated 3.0 out of 5.0 Overall dissapointed The hotel is in a great location for shopping and leisure at Gunwalf but I was dissapointed by the stained carpets and overall tired apprearance of the hotel. The breakfast selection if you wanted a cooked breakfast was very poor sausages (only 2!) beans and scrambled eggs not really a full English breakfast. The staff very very friendly and I can't find anything bad to say about them but for the amount of money paid I was very dissapointed in the tired and shabby look of the room and corridors. I won't stay here again November 19, 2014
Rated 4.0 out of 5.0 by location and parking We had a wedding to attend at the Spinnaker Tower and the location of this hotel was perfect only a minutes walk , the service was excellent and the parking was free for 24hrs the variety of breakfast was excellent and just what you need after a good night out which was included in the price . November 16, 2014
Rated 4.0 out of 5.0 Good location and comfortable room Good location at Gunwharf Quays and comfortable room. Ideal place to stay if you're visiting the historic dockyard November 14, 2014
Rated 4.0 out of 5.0 by Mixed bag We booked 2 (childfree) nights away, one of the main objectives being to have a good rest and quality sleep (our 2 year old shares our bed every night and it is rare to get a full, comfortable, unbroken sleep). So, disappointed we were when our room firstly greeted us with an intense vibration and low rumble (we were only on the first floor and we cleverly picked a time when maintenance was being carried out. Then we discovered the mattress, sitting aloft a wooden board, was hard and very uncomfortable due to the pokey springs despite a topper). We both agreed we slept worse than at home. We me tioned this to staff who said they were being replaced. Unfortunately for us, not soon enough. However, the Gunwharf saved the day with its proximity and wonderful choice of restaurants and shops and we even got to a movie, the first time in over 4 years. We didn't come home fully refreshed but enjoyed ourselves nonetheless. November 14, 2014
Rated 4.0 out of 5.0 by Comfortable bed but.... we were right on the main nightlife road... which was bit noisy and the room had a bit of late night traffic as well, which is not really a problem but was disturbing,,, November 13, 2014
Rated 1.0 out of 5.0 by Useless Wifi & broken Air Con when I arrived in the hotel the Air Con was not working nor was the Wifi. I raised both with reception and the air con was fixed over night - OK so far. For the wifi I was told "the supplier is aware and is fixing it"... after 5 nights stay it was still fixed. When I complained in writing to the manager after leaving I was informed that yes they were aware of the problem, which is the same problem I experienced in April during an extended stay, and were working to fix it. He also suggested I should have contacted the Wifi supplier!! I'm staying and paying the hotel not with one of their suppliers. November 11, 2014
Rated 5.0 out of 5.0 by Great staff and location Perfect location for our needs and as always the staff were extremely helpful and friendly November 11, 2014
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