Rated 4.1 out of 5 by 441
Rated 5.0 out of 5.0 by Hayle1 good location
Stayed here around 6 times and always found the staff and facilities very good. Pity that the lift is still out of order
March 3, 2015
Rated 2.0 out of 5.0 by BusinessFrequentTraveler Poor quality, rude staff
Staff was a bit rude the night I arrived, specially a person named Steve. Felt very unwelcome arriving late from a long flight and taxi drive.
Lifts were not working and didn't seem to be worked on
Room was cleaned, but a it outdated and not well maintained
Location is quite convenient, but everything else wasn't.
Definetly not good value for money.
March 3, 2015
Rated 5.0 out of 5.0 Great stay at Portsmouth
Great position once you find the hotel. All the shopping and eating you could want to cater for all tastes within walking distance. The hotel is quiet, breakfast more than adequate to set you up for the day and the staff pleasant, helpful and nice. Nice staff make for an enjoyable stay.
February 28, 2015
Rated 4.0 out of 5.0 by morrj Reliable experience
We have stayed here a few times in the last two years and in most cases the hotel has been very reliable and good value. It is ideally situated for the shopping and naval heritage sites. It is often very busy. The staff are always helpful and courteous. This last visit was slightly marred by non-functioning lifts but this was well advertised in advance and there were helpful porters to assist. Access to the underground car park needs a bit of research as this is not obvious from most maps and the nearby junctions have many no left and right turn restrictions if you are arriving by car.
February 26, 2015
Rated 5.0 out of 5.0 by mags1964 very nice rooms
I have stayed twice now and would stay again ,but not until lift working but very nice hotel , I would recommend , but if you have a disability ,please check lift in full working order as I found it a strugle
February 26, 2015
Rated 3.0 out of 5.0 by RLSuffok Shopping overnight stop
Location is great for Gunwharf shopping, cinema and restaurants. Parking cost at £2 for 24 hours great value.
May have just been unfortunate with both lifts not working so had to carry luggage upstairs (there was an offer of ring for help) and noisy guests (admittedly this was not the hotel's fault).
February 25, 2015
Rated 4.0 out of 5.0 by MagpieDave Going the extra mile
We stayed at HIE Gunwharf Quay in Portsmouth for the weekend, and the staff were very helpful and attentive throughout - the hotel is in the centre of the shopping centre, handy for the station, and we would recommend it for a weekend break
February 24, 2015
Rated 4.0 out of 5.0 by TelephoneJim Good Location
Hotel is in a great location, staff are friendly, common areas and guest rooms are clean and welcoming. The bed is a little hard for my liking but many people prefer this.
There is a problem at this hotel at the moment: for structural reasons the lifts are out of action and will be for some time. This was no problem for me and the staff were very helpful in offering to carry bags but it could be a problem for the less able.
February 21, 2015