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Rated 4.2 out of 5 by 338 reviewers.
Rated 4.0 out of 5.0 by Good Hotel/Great location A good choice for central Portsmouth. Relatively expensive for the area but worth it - especially with excellent parking discount. Comfortable room for short term stays with an adequate buffet style breakfast. Very friendly and helpful staff. I would stay again if in the area. October 10, 2014
Rated 4.0 out of 5.0 by Just a little more effort at the breakfast bar would have earned 5th star. Overall an excellent stay, one I have made several times whilst in Pompey for a service event. The room was fine, and although some of the other guests were a bit too loud in the hallways at an unspeakable hour, that cannot be blamed on the hotel. My only real issue was with breakfast - the kitchen staff seemed unable to keep up with the number of guests dining during the morning, and kept running out of at least half of the items advertised on the breakfast buffet, to the point where I and many other patrons spent vastly more time waiting for the trays to be replenished than we ever did eating. A severe shortage of clean plates and cutlery also adversely affected what was otherwise a thoroughly tasty and satisfying breakfast. October 9, 2014
Rated 3.0 out of 5.0 by Let down by some details We have stayed here before and on each occasion there was a series of problems with the room, none of which seem to have been picked up and rectified by the housekeepers, e.g. faulty shower, jammed open window, non-functional TV remote, missing child cot despite twice checking before arrival that it should be installed. However, this hotel always seem busy and is ideally located for the amenities and tourist attractions in the area. In other aspects it functions well, only other detractioni is that outside noise at night on the weekend from revellers can be a little intrusive. October 9, 2014
Rated 5.0 out of 5.0 by Excellent Location and great hotel. All staff were very friendly and helpful, comfortable and clean rooms and a very nice breakfast with lots of choice. Highly recommend. October 8, 2014
Rated 5.0 out of 5.0 by Perfect stay Rooms are amazing. The food was specular! The rooms were more than spacious and spotlessly clean, big hats off to the house keeping team. I was checked in by Sui and Sophie who were the perfect duo. The night manager Samantha was very friendly and helpful aswell!! I was checked out by Lani who was very efficient and jolly. Natasha was working the morning I checked out and was always one of the first to greet me as I walked past. One recommendation would be that the staff are always standing so maybe chairs would make them appear to be more comfortable. October 7, 2014
Rated 1.0 out of 5.0 by What a letdown If this had been my first experience of IHG hotels I would be very wary of booking with them again. Only stayed 1 night. September 28, 2014
Rated 5.0 out of 5.0 by The Smiths We like to visit Gunwharf Quays as often as we can and wouldn't think of staying anywhere else. Great location, friendly staff September 26, 2014
Rated 4.0 out of 5.0 by Great location Great location for shopping and touring naval history visiting the museums of The. Mary Rose The Victory and any naval ships docked. Local sights as well as visiting the Isle of White September 24, 2014
Rated 1.0 out of 5.0 by Very poor Poor breakfast. Poor lighting in room. Low standard room. September 23, 2014
Rated 4.0 out of 5.0 Great Location Business visit in great location- ideal for shopping and eating out , shame I couldn't spend longer doing this !! September 23, 2014
Rated 4.0 out of 5.0 by chairs I hate it when a hotel only provides one chair in a room for two people. We came in tired and wanted to sit and have a cup of tea. My husband has a bad back so had the chair. I had to sit in the bed and my legs were too short to put my feet on the floor! not at all comfortable. Even a stool tucked under the desk would have been better than nothing. September 16, 2014
Rated 5.0 out of 5.0 by Great Place to stay! Great place to stay, hotel staff were fab their local knowledge was very helpful. The room was spacious with all the mod cons but unfortunately the mattress was a bit bing-y-bongy for the wrong reasons, to be fair it was of good quality but the interior springs were well worn hence every time you turned over they creaked, groaned or bing / bonged. The bathroom was well laid out enabling quick and easy access to all amenities. The breakfast was included and adequate. September 15, 2014
Rated 2.0 out of 5.0 by Average hotel with poor breakfast experience Although the hotel was in a great location the cleanliness of the room was average. The carpets were dated and the room smelled musty on arrival. Breakfast was chaotic with long waits for cooked items as the staff were struggling to cope with demand. September 10, 2014
Rated 4.0 out of 5.0 by Great Breakfast Lovely hotel from exterior, shame sofa beds are very worn and not updated. Not what i would expect from Holiday Inn, staff were not very sympathetic. Breakfast was great, lots of choice for kids and adults September 8, 2014
Rated 2.0 out of 5.0 by Going Downhill Gunwharf Holiday Inn is the perfect location. The problem is, their reputation is built entirely on that. The room bathrooms were not clean, the carpets in the rooms and common areas were stained and ripping up, and the breakfast was terrible. On top of that, the breakfast plates and tableware were not clean. They hotel was full, and the staff didn't seem to be able to keep up. The staff is very helpful and friendly and, as mentioned, the location is second to none. For that reason, I have stayed at this location about 10 times. Each time is more disappointing, however, and I do not know if I will stay there again. September 6, 2014
Rated 2.0 out of 5.0 by Repeat visit Disappointing, felt that standards had gone down since we stayed there last September 4, 2014
Rated 3.0 out of 5.0 by Slightly more than adequate Anything that was good about this useful, efficient and convenient jumping off point for an early ferry to France was overshadowed (!!) by the filthy and stained carpet in room 102 - Yukk. (Management please note). At the equivalent price of two clean, charming, welcoming overnight stops in France and / or Spain, there's no excuse for this lazy, uncaring attitude to cleanliness. September 1, 2014
Rated 4.0 out of 5.0 by GOOD I have stayed here three times now and can not fault the staff. The carpets are the only thing I would comment on huge stains each room I have stayed in. The lift was out of order when we arrived which would not have been good for anyone disabled but a minor problem for me. . Great for location and clean comfortable bed August 31, 2014
Rated 5.0 out of 5.0 by Revisit to Pompey An excellent venue well placed. Only issue is the Hotel doesn't come up on the Holiday Inn website you have to go to Holiday Inn Gun Wharf to book, which is a shame as it is perfect for visiting Pompey with an excellent local environment. Very quite and well managed hotel. August 30, 2014
Rated 5.0 out of 5.0 by Great Hotel - Excellent Staff Outstanding! The staff make the difference at this hotel. The only problems was the in room Wi-Fi did not work. The staff did try to resolve the problem but were unsuccessful. The hotel is in a great location and you will want to return just because of the way you are treated. August 29, 2014
Rated 5.0 out of 5.0 by Fab location My family and I had a great stay, fab location and very friendly staff. Breakfast was basic but ok , we will be returning in the future August 29, 2014
Rated 5.0 out of 5.0 by Fantastic staff Amazing stay at the hotel, the staff were all brilliant, nothing was too much trouble and everything done with a cheery smile, I would give them 6 * August 28, 2014
Rated 2.0 out of 5.0 by Poor value for money Bed, pillows and duvet of cheap quality. Does not merit the price charged. Only saving grace is location and I guess breakfast, although it is possible to eat in the complex and have what you want. Room and corridors shabby, with carpets repairs with tape. Bathroom clean but no soap or shampoo apart from nameless squeezey bottles.. Overall, poor value for money. Needs a good shakeup. August 28, 2014
Rated 4.0 out of 5.0 by Bed moves, and not comfortable Stayed at Gunwharf Quays , enjoyable stay, quick and good service on reception, room good size, Bed on wheels means it moves whilst trying to get comfortable, Matress not comfortable needed to firmer, breakfast good, staff reliable, August 26, 2014
Rated 5.0 out of 5.0 by Reasonable bed and breakfast We selected this hotel for its proximity to the attractions which proved to be excellent. Plenty of eating places nearby. We had a family room and our party consisted of two adults and two teenagers. The room was adequate for our purposes and the breakfast has choices of cereal fruit bread croissants and scrambled eggs sausage and beans. We would stay again August 25, 2014
Rated 5.0 out of 5.0 by Great welcome ,pleasant stay we really enjoyed our stay ,the location was really good as we travelled by train . The staff were excellent and nothing was to much trouble ,we left our luggage after checking out with reception and they were more than happy to store for the day . The breakfast was really good with lots of variety on offer . Will definately stay again ! August 21, 2014
Rated 3.0 out of 5.0 by MY STAY VERY NICE PERFECT LOCATION FOR THE FERRY TO THE ISLE OF WHITE August 20, 2014
Rated 5.0 out of 5.0 by clean functional value clean functional value, great location for enjoying gunwharf August 20, 2014
Rated 5.0 out of 5.0 by Excellent 5 night leisure break Enjoyed our stay, good sized clean room with a comfortable bed. Staff were friendly and helpful. nothing was too much trouble! Thanks again to all the staff. Looking forward to our next stay! August 20, 2014
Rated 5.0 out of 5.0 by Good hotel in an excellent venue We've stayed at this hotel twice before and are pleased to say that its high standards have been maintained. The hotel is brilliantly situated in Gunwharf Quays and next to the Historic Dockyard. The hotel is clean and comfortable providing excellent accommodation. The only downside is the higher than average room rates which prevent us from visiting more often! August 19, 2014
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