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Rated 4.2 out of 5 by 300 reviewers.
Rated 4.0 out of 5.0 by HOLIDAY A CONVIENENT HOTEL FOR NIGHT LIVE AND PORTSMOUTH TOURIST ATTRACTIONS, SECURITY ABIT ODD AS YOU NEED YOUR KEY CARD TO USE LIFT BUT COULD WALK UP STAIRS TO ACCESS ROOMS WITH NO SECURITY. STAFF VERY PLEASANT IN GENERAL HOTEL WAS GOOD IF ABIT NOISY LATE NIGHT AND EARLY MORNING IF YOU HAVE WINDOWS OPEN August 4, 2014
Rated 4.0 out of 5.0 by A good night's sleep My wife and I stayed in a twin room, opting for one at the back of the hotel away from any possible disturbance from the shops etc. This proved to be a good choice because it was very quiet and with the very comfortable beds, we had a very good night's sleep. Very pleasant staff. Recommended, will stay there again. August 4, 2014
Rated 2.0 out of 5.0 by Disappointing Three night stay in a fantastic location at Gunwharf. Overall presentation was good in that budget hotel style. Room was large, clean and comfortable however the carpet was way past its use by date – many unsightly marks. Two issues however made this stay unsatisfactory. The hotel air-conditioning, although turned off in the room, is still deafening and in the dead of night sounds not unlike a jumbo jet. Sleep quality was zero. Finally the breakfast, it’s now free in the Holiday Inn Express and the best I can say is you get what you pay for. In a word – terrible. I wouldn’t stay again without the option to choose a decent cooked breakfast. Pricing was very high for relative value and the two issues make this a disappointing hotel. August 3, 2014
Rated 5.0 out of 5.0 by Good location, good value Stayed here on business several times but also an ideal location for a short break in Portsmouth being right in the middle of the Gun Wharf complex and within easy walking distance of the other attractions of the town and Portsmouth Harbour station. August 3, 2014
Rated 5.0 out of 5.0 by Usual experience We experienced our usual great stay this weekend with a clean and comfortable room and with brilliant staff for whom nothing is too much trouble. So much choice of restaurant for an evening meal and a very good choice of breakfast in the hotel. With the very large number of hotels etc in the area I would have no hesitation in recommending the Holiday Inn Express as the best place to stay. August 1, 2014
Rated 5.0 out of 5.0 by Usual standard As always we had a great stay at Holiday Inn Express, Gunwharf. The clean, comfortable room along with brilliant staff for whom nothing is too much trouble. When we are heading for the south coast this is the hotel we always head for first. With the very large number of hotels in the area there is no hesitation in recommending this hotel to anyone as the best. July 31, 2014
Rated 5.0 out of 5.0 by A great stay in Portsmouth This is a very well appointed and clean / modern hotel. The staff are friendly, helpful and professional. The location is absolutely superb with local amenities and attractions on the doorstep. Parking is convenient and ample in the adjacent underground car park. The bedrooms are very contemporary and clean, and there are all the facilities you need for this type of hotel, with a huge choice of dining experiences only seconds away. The hot buffet breakfast provided is more than adequate. It was extremely hot during our stay so it was great to find that the air conditioning was both totally efficient and quiet. Lots of local and travel information is available in the hotel. Really could not fault this hotel during our stay. July 31, 2014
Rated 5.0 out of 5.0 by Leisurely Break lovely hotel, good area, parking is great, general area is lovely plenty of bars and eateries July 30, 2014
Rated 5.0 out of 5.0 by Always a great stay As usual lovely friendly staff, everything you need on your door step, great discounts on restaurants for staying at Holiday inn express. Great air con so room satyed nice and cool throughout the night, pillows could do with being a bit plumper seemed a bit hard and flat which is unusual as they are usually great. July 29, 2014
Rated 2.0 out of 5.0 by Not a 4 star standard This hotel is definitely not a 4 star standard. To explain : 1- Room is way too small 2- There are no cupboards in the rooms . There are just a few open hangers. 3- There are no drawers . We had to keep our stuff in the suitcases. 4- The Hotel corridors and reception area carpets are dirty and stained. They need immediate replacement . 5- Reception staff are friendly and helpful. It is a shame to for a Holiday Inn to be in such a state especially when it is located in the beautiful complex of Gunwharf . I'm sure Hotel will bring in lot more customers if the above is dealt with especially the carpets . July 29, 2014
Rated 5.0 out of 5.0 by Convenient location Ideal for Ferries and city visit Great location for us returning from cross channel ferry and for visiting city next day. Good parking faciltiies. Clean hotel. Convenient buffet breakfast. July 29, 2014
Rated 5.0 out of 5.0 by Good night sleep Entrance is very unimposing, but quality of rooms and hotel is good, great aircon, beds and quiet. down side, lifts slow quicker to walk and in my room bathroom water to ages to drain July 29, 2014
Rated 2.0 out of 5.0 by Stained carpets Very stained carpets gave overall impression that the floors were dirty. Definitely needed replacing or industrial cleaning. July 27, 2014
Rated 5.0 out of 5.0 by Great hotel close to all amenities Great service, comfortable bed. Great breakfast. Close to everything you could want to do. July 27, 2014
Rated 5.0 out of 5.0 by Excellent staff Nice people,great location. Sights ,restaurants on your doorstep. Parking easy,cheap. Bit hard to find . Need better signage . July 25, 2014
Rated 3.0 out of 5.0 by Very good service but rather shabby room which could have been cleaner Excellent staff - friendly and helpful. Very good location in Gun Wharf and the breakfast was fine; lobby and reception is good order. However the room we were allocated [twin single] was rather shabby, dusty and overall in need of a really good clean and refurbish, especially the bathroom to spruce it all up. Also the TV did not work properly and neither did the phone [wake up call function did not work at all]. To bring the hotel up to scratch and do justice to its location and good staff, we would suggest some work on the rooms - at least based on ours - and better room cleaning service at least on a regular basis with bleach on the very dirty shower grout! Not nice to look at and easily rectified. Not bad value, but not great either. July 24, 2014
Rated 5.0 out of 5.0 by Good Location A great location for the outlets, shops, bars and restaurants. Also close to the location for the presentation July 21, 2014
Rated 5.0 out of 5.0 by Night in Portsmouth for University Graduation The Hotel was well situated in Portsmouth with easy access to Gunwharf Quays, free parking for the night in the shopping car park and the room was cool and well presented. July 21, 2014
Rated 5.0 out of 5.0 by Saturday 12th July THE STAFF WERE GREAT from check-in to check out. The room, bed linen, towels and bathroom were very clean. Only slight negative was the adult on the fold down sofa bed said it was very uncomfortable but it was only one night so not such a problem. The room was probably a bit small for 3 adults for longer than one or two nights. The bathroom was a good size for a hotel room - good use of doors! Breakfast was great - lots of very fresh fruit, cereal, yoghurts, croissants, cheese, bread rolls, toast and all condiments, beans, sausages, scrambled eggs all types of coffee and tea. All areas of the hotel were very clean and I would definitely recommend this hotel to anyone. July 18, 2014
Rated 4.0 out of 5.0 by Gun Wharf Weekend Good venue, with superb staff, located in the heart of Gun Wharf. Very handy to shopping and the harbour. Only let down by the awful breakfast offering July 16, 2014
Rated 4.0 out of 5.0 by A little less accessibilbe than others There are no accessible family rooms at this hotel, so we had to have a double bed with a single roll out and no access to the bathroom. Normally the Express hotels do take dogs however, this one does not. The necessary security arrangements were a little stressful as we were not told about them until after we had collected our door keys. The location is very good, especially if you plan to shop or travel onwards as it is beside Gunwharfe Quay and the train station. July 16, 2014
Rated 5.0 out of 5.0 by Convenient comfortable and pretty good value. Arriving in Portsmouth with no arrangements I found this venue to be very suitable for my brief stay with a good breakfast, helpful staff, clean quiet and comfortable room at a fair rate. July 15, 2014
Rated 4.0 out of 5.0 by holiday inn portsmouth Standard Holiday Inn, how ever it amazes me that it is more expensive to stay in than the full Holiday Inn just up the road in Southsea (it has a gym, pool etc) July 14, 2014
Rated 5.0 out of 5.0 by Comfortable stay I took my partner for a night at Gunwharf, and chose the Holiday Express not so much as a 'romantic getaway' more so that I have stayed before and new what I would be expecting. I wanted somewhere close Gunwharf itself, and new this suited, The starf have always been courteous and are there when you need them without interfering. The only thing I would mention that there can be a lot of noise during the early hours. I am not sure if this is the staff making an earl start or guests. Other than that no issues. July 13, 2014
Rated 4.0 out of 5.0 by Good Internet connection but a problem with the noise from next door Internet connection is really great. However, I need to input my details ( name address) every time I log in. Apart from that, the noise from next door was irritating. When the person next door slammed his/ her door, the working table in my room was shaking. July 11, 2014
Rated 5.0 out of 5.0 by Overall condition of the hotel The hotel is in need of a refit. I stayed in room 114 and there was a stain in the carpet. The corridor carpet is stuck down with duck tape. The walls are scuffed from suitcase wear. The scrambled egg/sausage/beans for breakfast needs a rethink and the downstairs lobby is dull. One lift was out of action. The staff were great. Overall I have stayed here a few times and am always happy with my stay. The hotel needs some work on the corridors and rooms. July 10, 2014
Rated 5.0 out of 5.0 by Great Staff and Service The hotel was very nice and relaxing. The staff was very competent and friendly. July 9, 2014
Rated 4.0 out of 5.0 by Good location and friendly staff Stayed over a weekend with two young children in a family room with the kids sleeping on a small bed in the same room. The room was fine, but we were situated next to the laundry room which was noisy and made the walls vibrate when the large washing machine was on. Breakfast was fine with a good selection of hot food and cereals, however was weird they had no bacon, but not an issue. Overall it is in an ideal location, near to the ferries, historic dockyard and Southsea and of course the shops. Make sure you ask for a quiet room away from all the bars as you may hear the noise later at night. Would consider staying again. July 9, 2014
Rated 4.0 out of 5.0 by Sat night for nearby wedding Painful trying to park on a Saturday early p.m. Queuing to gain access and poor space msnagement as spaces indicated were being taken by cars in front do spent 20+ mins trying to park making us late . Whilst not the Hotels fault reflects on if we would use again. Check in out professional Breakfast. Minimalist on the cooked front. Eggs, beans & sausage that's it! No bacon, tomatoes etc. Tables packed so difficult to find a space. July 9, 2014
Rated 5.0 out of 5.0 by Fantastic Service From the incredibly helpful staff in the secure public car park that serves the hotel, to the exceptionally friendly and efficient service provided by the hotel's staff, the whole experience for the family was just perfect. We would most certainly use this hotel again. Customer Service executed very well! July 7, 2014
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