Rated 4.2 out of 5 by 274
Rated 5.0 out of 5.0 by TheITGuy Great Staff and Service
The hotel was very nice and relaxing. The staff was very competent and friendly.
July 9, 2014
Rated 4.0 out of 5.0 by Ronedog98 Good location and friendly staff
Stayed over a weekend with two young children in a family room with the kids sleeping on a small bed in the same room. The room was fine, but we were situated next to the laundry room which was noisy and made the walls vibrate when the large washing machine was on.
Breakfast was fine with a good selection of hot food and cereals, however was weird they had no bacon, but not an issue.
Overall it is in an ideal location, near to the ferries, historic dockyard and Southsea and of course the shops. Make sure you ask for a quiet room away from all the bars as you may hear the noise later at night.
Would consider staying again.
July 9, 2014
Rated 4.0 out of 5.0 by MarkP58 Sat night for nearby wedding
Painful trying to park on a Saturday early p.m. Queuing to gain access and poor space msnagement as spaces indicated were being taken by cars in front do spent 20+ mins trying to park making us late . Whilst not the Hotels fault reflects on if we would use again.
Check in out professional
Breakfast. Minimalist on the cooked front. Eggs, beans & sausage that's it!
No bacon, tomatoes etc.
Tables packed so difficult to find a space.
July 9, 2014
Rated 5.0 out of 5.0 by Juliesuzanna Fantastic Service
From the incredibly helpful staff in the secure public car park that serves the hotel, to the exceptionally friendly and efficient service provided by the hotel's staff, the whole experience for the family was just perfect. We would most certainly use this hotel again. Customer Service executed very well!
July 7, 2014
Rated 4.0 out of 5.0 by Voy4ger Great location and staff poor breakfast
Stayed at the hotel at Gunwharf Quays in Portsmouth for one night on 30th June 2014. Car parking was easy to find and hotel is just a short walk away, however we needed the help of Gunwharf Quays customer service staff to locate the hotel entrance. Hotel reception staff were excellent throughout answering any query that we had with a professional and cheerful manner including information on local restaurants that offer discounts for guests staying at the Holiday Inn at Gunwharf Quays. Room was adequate, location is superb. However, the big disappointment was the breakfast and the organisation and location of the dining area. I would certainly return to the hotel as there were more positives than negatives but next time will consider having breakfast at one of the many local restaurants or cafes.
July 6, 2014
Rated 4.0 out of 5.0 by NoelCD Excellent location and great staff
my title says most of it. breakfast was quite limited but otherwise the location is super if visiting town for a few day's break
July 1, 2014
Rated 5.0 out of 5.0 by Alicat51 Nice hotel in great location
Really enjoyed staying here. Getting to the car park took quite some time, no notices to say where hotel and car park were! We had to ask someone and even then it wasn't clear you had to use the underground car park. We walked through the shopping centre hoping to find it! When found, the hotel was great, very clean and tidy, really friendly staff. What a great location, next to the shops and restaurants. Would definately book here again.
June 26, 2014
Rated 5.0 out of 5.0 by Adele17 Nice Hotel, Great Location
Very nice hotel, great location as very central for an array of fabulous shops and restaurants.
Our only issue was the noise from outside but this was due to it being a Friday night and local people were obviously partying.
June 24, 2014
Rated 5.0 out of 5.0 by Mommyfishcake Friendly and attentive staff, great location!
My family and I had a fantastic weekend at the Holiday Inn Express, Gunwharf Quays. The staff on the front desk, Karolina and Natalie were friendly and welcoming, recognised my rewards club status and provided answers to all our questions about the local area. I would like to say an extra special thank you to Natalie who went the extra mile when my son was ill on Saturday evening. She came up to our room with clean bedding a bucket and cleaning materials and just got on with it! An absolute gem and a credit to the Holiday Inn!
Our sleep was disturbed on the Friday evening/ early hours of Saturday morning by some football supporters outside the hotel and was not due to the Holiday Inn I might add.
The breakfast was more than adequate and offered a selection of hot items as well as fresh fruit, cereals, yoghurt, pastries, bread, toast, hot and cold drinks, all fresh and plentiful. The staff in the breakfast room worked really hard to clear tables promptly and top up breakfast items and were courteous and polite.
The hotel is a great location and ideal for shops, bars and restaurants, a great place to watch the world go by!
June 23, 2014
Rated 2.0 out of 5.0 by UPEE Room Noise Can be a Problem
I have stayed at this hotel round 7 times in 5 years as the institution I work has a contract. Some of the rooms in the hotel are above bars and if you are placed in these rooms, the noise will keep you awake. Some room fittings are a flimsy and the AC does't always work.
The English breakfast is bacon-less!
On the positive side, the staff are always helpful and freindy.
June 23, 2014
Rated 4.0 out of 5.0 by hmli great location
great location to attraction.
Front line staff is friendly and helpful.
June 22, 2014
Rated 5.0 out of 5.0 by jasmcl overall service
excellent - front desk, room and breakfast were all I expected
June 21, 2014
Rated 5.0 out of 5.0 by Levi51 Comfortable bed and room
After being in Germany and France the rooms were much more larger and had room to move around. The bed was very comfortable and staff were fantastic.
June 19, 2014
Rated 5.0 out of 5.0 by Pete453 Great customer service
Excellent staff - friendly, courteous and efficient. They created a very welcoming atmosphere and I look forward to going back.
June 18, 2014
Rated 5.0 out of 5.0 Fantastic stay and lovely staff
Stayed for one night and advised at booking that it was our Anniversary, was delighted to be given a corner room which was spacious and extremely comfortable with great views, dual aspect windows and a roomy sitting area. The bed was SO comfortable, we were actually going to look at the label before we left, but forgot, so will do so next time! The staff were fantastic, they were so welcoming and friendly upon our arrival and very helpful when storing our bags and advising on local restaurants etc. They always had a smile and gave the impression that nothing was too much trouble. The breakfast was far better than I expected, cereals, toast, croissants, egg, sausage etc. tea/coffee machine and juice machine, the perfect start to the day. We would highly recommend this hotel and would definitely stay again.
June 18, 2014
Rated 5.0 out of 5.0 by USMC0302 Can't beat the location and access to the sights!
Great place to stay close to the downtown area! Great access to public transportation and great atmosphere!
June 18, 2014
Rated 4.0 out of 5.0 by Duck29 Father’s Day night out
Nice clean hotel, great service, cooked breakfast could do with some improvements. Rooms very clean, bathroom well equipped.
Very close to shops and Historical Docks - good location.
June 18, 2014
Rated 4.0 out of 5.0 by picky_traveller Comfortable stay
The location is superb! You can't beat the outlet mall right beside the hotel. Friendly staff and comfortable stay. We had a 3-persons room and the space was sufficient when the sofa bed was opened (but do not leave much space to move around).
June 13, 2014
Rated 4.0 out of 5.0 by babsie1m diet needs
As a coeliac, it was lovely to be given gluten-free bread for breakfast. There was plenty of choice, in terms of food available, which I was able to enjoy. Food was freshly cooked and lots of it. Thank you for an enjoyable time.
June 13, 2014
Rated 5.0 out of 5.0 by Aly85 Lovely modern hotel, great location
The location of this hotel is excellent, easy access to shops and restaurants and you even get discount in some of the local eateries as a Holiday Inn guest.
Rooms are modern and clean, staff were helpful and friendly.
June 12, 2014
Rated 5.0 out of 5.0 by Almaw Ideal Location
Ideal location for a visit to Portsmouth and local attractions.
June 11, 2014
Rated 5.0 out of 5.0 by SGB2 Great location for spending time in Portsmouth
The staff at the hotel were really friendly and helpful. We had wondered what to do about eating as the hotel had no restaurant, but the solution was great - we were offered discount at several of the restaurants and bars around Gunwharf Quays because we were staying at the hotel. The room was clean and comfortable. We'll be staying there again.
June 10, 2014
Rated 5.0 out of 5.0 by Sue1955 Excellent Accommodation - Great Service
Excellent accommodation - Very friendly staff - Clean room - Good choice of breakfast options -
Would definitely recommend as this is my third visit and I have always been very impressed with the over all experience
June 8, 2014
Rated 5.0 out of 5.0 by momtoo5 momto5
This was THE BEST of all the hotels we stay in during our 2 week trip to the UK/France. The hotel had a welcoming quality about it that the others did not. The staff were friendly and helpful--especially Sophie! She's the kind of representative you want for your hotel! Very helpful and sweet. They offered a few extra things on their breakfast buffet--mandarins, bananas, fresh melon, and a variety of decaf teas--that the other Holiday Inn Express hotels did not. Their beverage machines worked well and offered every kind of coffee you could ask for! They also opened it for "afternoon tea" which was nice when coming in off the road or coming in out of the rain. There was a man at the front desk who was great--he had worked there for 7 years and was being moved, to Brighton I think. My husband was very impressed with his customer service and
professionalism. (so sorry I don't know his name!! maybe John? not sure) Caroline was helpful with maps for my son. Very convenient location for Portsmouth sites. We walked to the Victory and the museums.
June 5, 2014
Rated 5.0 out of 5.0 by Rusty 1 Fantastic place to stay in Portsmouth
Gun Wharf Keys is an amazing shopping center with its high end shops and great bars and restaurants. The Holiday Inn Express is in the heart of this great place, the staff are so friendly and helpful the beds are comfortable and the rooms are so clean.
We had a fantastic stay at Gun Wharf Keys Holiday Inn Express.
Jenny and Russell
June 5, 2014
Rated 4.0 out of 5.0 Great location
Great location close to shopping, restaurants and bars. Only let done by the poor quality of the breakfast. The orange juice was diluted and virtually undrinkable. The coffee was little better. A shame because otherwise it was a nice hotel and good value for the money.
June 2, 2014
Rated 5.0 out of 5.0 by GillG51 Fantastic location and very comfortable rooms
Fantastic location, curteous staff and very comfy rooms. Best nights sleep I have had in a hotel. Only downside is the terrible breakfast but hey it's free!
June 1, 2014
Rated 5.0 out of 5.0 by David H. Highly recommend this hotel
My first stay in this hotel - and it was a very pleasant one. The staff were so kind and helpful. I travel to Portsmouth, circa ten times a year on business - and the HIE is sited bang in the middle of GUN WHARF where I need to be. Great value at a great price.
May 31, 2014
Rated 5.0 out of 5.0 by Brysie Ideal for shopping
I have used this Hotel several times and always happy with room, Customer service and locality. It has excellent adjacent parking , excellent shopping and the hotel has free Wifi which is a must these days, Free breakfast which is good.
May 31, 2014
Rated 4.0 out of 5.0 by auntyB uni visit
Aunty and cousin visit to cousin/niece at Uni.
Beautiful weather helped.
Central location enabled mixed events for the group and different time schedules - brilliant breakfast as always and room for 4 meant we could accomodate the students after their night out and we all spent time and breakfast together - much comparable to other venues of the same date.
Staff were all exceptionally helpful and kept our bags the next day until we'd finished shopping.
May 30, 2014