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Rated 4.1 out of 5 by 412 reviewers.
Rated 2.0 out of 5.0 by Awkward moments It was expensive, the mattress was stained and when I was given the first key it was for a room that already had occupants asleep in it. Quite embarrassing and rather shocking for them! The staff were pretty friendly, courteous call in the morning. Unfortunately I missed breakfast. Had to go get a burger king. Boo. January 13, 2015
Rated 3.0 out of 5.0 by Average Accomodation If you are looking for somewhere to stop that is close to the shopping area in Portsmouth (Gunwharf) the location is perfect but i think for the price, it isn't the best. We normally shop on a smaller budget for hotel accomodation and get better quality in the rooms so i think to stop here again, i would ask for the prices to be reduced a little more. It's great that brealfast is included, very large selection to suite all people and needs and is nice. If money isn't an issue and location is, this hotel is perfect for that but not if you're on a budget. January 13, 2015
Rated 5.0 out of 5.0 by Perfect for one night A no frills hotel with polite and helpful staff. Room was adequate for our needs, breakfast was lovely with a good choice. Perfect location for shopping. Great for a cheap Saturday night away January 8, 2015
Rated 4.0 out of 5.0 by Comfortable Hotel in great location Good value comfortable accommodation in great location. 'No frills' hotel but little to complain about. Room facilities were good and free wifi was a bonus. Breakfast is basic with only a small cooked selection but the continental buffet was good and was more than adequate for our needs and included in the room price. My only small gripes are that the parking procedure could have been better explained January 7, 2015
Rated 2.0 out of 5.0 by Poor cleanliness I have stayed at this Holiday Inn before and found the location to be good and the hotel to be excellent value for money. This time the room was quite expensive, the towels stained and other aspects of the room grimy. In comparison with other budget hotel providers this was a very poor second place. January 7, 2015
Rated 4.0 out of 5.0 by Confy Bed Hotel Ideally located close to center. Lifts were OOO but staff was very helpful and you get the IHG experience as soon as you step foot in the reception. January 7, 2015
Rated 4.0 out of 5.0 by Extremely efficient and helpful staff The staff at this hotel were excellent, they went out of there way to help us under some difficult circumstances which were out of there control. I felt very comfortable knowing that they were looking after me. January 7, 2015
Rated 4.0 out of 5.0 by needs a refurb but still great. we frequently stay here, was disappointed to see that it seems to not be up to it's usual standards though. Carpets in hall way really need replacing, very worn a dirty looking, there have been problems with the lifts for a long time past 2 visits the right lift wasn't working this stay neither lift was working, luckily we didn't need to use the lift, but would of been nice to informed before visit that they were out of order in case it did affect us. The stairs were also not very clean there was a chocolate/toffee piece squashed on the stairs that remained there even after we saw the cleaner mopping the floor at the bottom of them. Our sink also had a large crack in it which has obviously been there some time as dirt is ground into it. we usually feel very welcome and like we are in our second home when we stay here, but it seemed lacking this year, Not the same welcoming friendly reception you get from Tom who sadly we didn't see during our 2 night stay. was even asked if we were club members at the bar as staff did not recognise us. wasn't asked if we wanted late check out when we checked in as we usually would be asked, Please don't loose the reputation you are so well known for having at Gunwharf Express inn. Clean and very Friendly great place to stay, it would be such a shame after so many years of providing a great service and accommodation. January 6, 2015
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