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Rated 4.2 out of 5 by 324 reviewers.
Rated 2.0 out of 5.0 by Going Downhill Gunwharf Holiday Inn is the perfect location. The problem is, their reputation is built entirely on that. The room bathrooms were not clean, the carpets in the rooms and common areas were stained and ripping up, and the breakfast was terrible. On top of that, the breakfast plates and tableware were not clean. They hotel was full, and the staff didn't seem to be able to keep up. The staff is very helpful and friendly and, as mentioned, the location is second to none. For that reason, I have stayed at this location about 10 times. Each time is more disappointing, however, and I do not know if I will stay there again. September 6, 2014
Rated 2.0 out of 5.0 by Repeat visit Disappointing, felt that standards had gone down since we stayed there last September 4, 2014
Rated 3.0 out of 5.0 by Slightly more than adequate Anything that was good about this useful, efficient and convenient jumping off point for an early ferry to France was overshadowed (!!) by the filthy and stained carpet in room 102 - Yukk. (Management please note). At the equivalent price of two clean, charming, welcoming overnight stops in France and / or Spain, there's no excuse for this lazy, uncaring attitude to cleanliness. September 1, 2014
Rated 4.0 out of 5.0 by GOOD I have stayed here three times now and can not fault the staff. The carpets are the only thing I would comment on huge stains each room I have stayed in. The lift was out of order when we arrived which would not have been good for anyone disabled but a minor problem for me. . Great for location and clean comfortable bed August 31, 2014
Rated 5.0 out of 5.0 by Revisit to Pompey An excellent venue well placed. Only issue is the Hotel doesn't come up on the Holiday Inn website you have to go to Holiday Inn Gun Wharf to book, which is a shame as it is perfect for visiting Pompey with an excellent local environment. Very quite and well managed hotel. August 30, 2014
Rated 5.0 out of 5.0 by Great Hotel - Excellent Staff Outstanding! The staff make the difference at this hotel. The only problems was the in room Wi-Fi did not work. The staff did try to resolve the problem but were unsuccessful. The hotel is in a great location and you will want to return just because of the way you are treated. August 29, 2014
Rated 5.0 out of 5.0 by Fab location My family and I had a great stay, fab location and very friendly staff. Breakfast was basic but ok , we will be returning in the future August 29, 2014
Rated 5.0 out of 5.0 by Fantastic staff Amazing stay at the hotel, the staff were all brilliant, nothing was too much trouble and everything done with a cheery smile, I would give them 6 * August 28, 2014
Rated 2.0 out of 5.0 by Poor value for money Bed, pillows and duvet of cheap quality. Does not merit the price charged. Only saving grace is location and I guess breakfast, although it is possible to eat in the complex and have what you want. Room and corridors shabby, with carpets repairs with tape. Bathroom clean but no soap or shampoo apart from nameless squeezey bottles.. Overall, poor value for money. Needs a good shakeup. August 28, 2014
Rated 4.0 out of 5.0 by Bed moves, and not comfortable Stayed at Gunwharf Quays , enjoyable stay, quick and good service on reception, room good size, Bed on wheels means it moves whilst trying to get comfortable, Matress not comfortable needed to firmer, breakfast good, staff reliable, August 26, 2014
Rated 5.0 out of 5.0 by Reasonable bed and breakfast We selected this hotel for its proximity to the attractions which proved to be excellent. Plenty of eating places nearby. We had a family room and our party consisted of two adults and two teenagers. The room was adequate for our purposes and the breakfast has choices of cereal fruit bread croissants and scrambled eggs sausage and beans. We would stay again August 25, 2014
Rated 5.0 out of 5.0 by Great welcome ,pleasant stay we really enjoyed our stay ,the location was really good as we travelled by train . The staff were excellent and nothing was to much trouble ,we left our luggage after checking out with reception and they were more than happy to store for the day . The breakfast was really good with lots of variety on offer . Will definately stay again ! August 21, 2014
Rated 3.0 out of 5.0 by MY STAY VERY NICE PERFECT LOCATION FOR THE FERRY TO THE ISLE OF WHITE August 20, 2014
Rated 5.0 out of 5.0 by clean functional value clean functional value, great location for enjoying gunwharf August 20, 2014
Rated 5.0 out of 5.0 by Excellent 5 night leisure break Enjoyed our stay, good sized clean room with a comfortable bed. Staff were friendly and helpful. nothing was too much trouble! Thanks again to all the staff. Looking forward to our next stay! August 20, 2014
Rated 5.0 out of 5.0 by Good hotel in an excellent venue We've stayed at this hotel twice before and are pleased to say that its high standards have been maintained. The hotel is brilliantly situated in Gunwharf Quays and next to the Historic Dockyard. The hotel is clean and comfortable providing excellent accommodation. The only downside is the higher than average room rates which prevent us from visiting more often! August 19, 2014
Rated 5.0 out of 5.0 by Weekend Break My wife and I found this hotel ideal for our weekend break, right in the heart of the action for shops, sightseeing and bars. The hotel was excellent and the staff friendly and helpful. We will be back. August 17, 2014
Rated 4.0 out of 5.0 by Great location and service Great service! When we arrived as a family of 4 we were somewhat disappointed to have a room next to another room with a huge hen do banner on the door- a noisy night ahead we thought. However a quick call to reception and they moved us straight away. Breakfast is basic but of a decent standard but you book this hotel for location rather than a la carte food! There are plenty of restaurants close by! Entrance isn't great, family rooms are a squeeze but overall we enjoyed our stay and the local area is great One downside- As a platinum member I was not recognised and had to ask for the benefits which was a bit awkward and never had to ask before Would definitely stay again. August 13, 2014
Rated 3.0 out of 5.0 by Service, quality and value for money Service from staff was excellent. Everyone was polite, friendly and very helpful. Could not fault your staff they are a credit to the company and themselves Beds were too soft and it was difficult to sleep. I left with backache which was not a good end to my weekend. Quality of room was good and the room was clean and tidy. Did have to ask for two bulbs to be replaced in the room which was done promptly. Thought the rate was a bit high but as the hotel is placed in the centre of Portsmouth Harbour it is convenient for everything. August 13, 2014
Rated 5.0 out of 5.0 by Great Location Stayed here for a weekend, great location right in the middle of Gunwharf Quays. All the places to see, shops, restaurants etc are all close by so no problem to get anywhere. Hotel and facilities were clean and comfortable. Staff were friendly and attentive. Guests also get discount at some of the local cafes and restaurants which is nice. On the whole good value for money. August 12, 2014
Rated 4.0 out of 5.0 by Overnight stay Really enjoyed our stopover here. Situated on Gunwharf Quays, shops, bars August 9, 2014
Rated 5.0 out of 5.0 by Dorsetgirl Overall the hotel was excellent - small things let it down like the stained carpet on the corridors- and the shower curtain was grubby at the bottom and was hanging off because one of the plastic clips was broken - but overall I would recommend the hotel with no hesitation- the staff were friendly and very helpful - breakfast had a good selection and was constantly replenished and tables cleared by the staff who were very efficient. August 8, 2014
Rated 5.0 out of 5.0 by Great service We have used holiday inn express at gunwharf quays many times , the rooms are clean and. Comfortable, the reception staff are very professional and go the extra mile to be helpful , our visits are always stress free , I would recommended this hotel to anyone who enjoys a weekend to relax to shop or a visit to the historic docks , or a walk I to south sea, this hotel is so central it will suit all your needs , a car park is also very near by within 2 minutes walk all for £2.00 if you choose to spend an extra couple of hours the next day , if not it's 50pence , August 6, 2014
Rated 5.0 out of 5.0 by Very pleasant stay I stayed here recently for business - found the hotel pleasant and in a handy location. The price was very reasonable, and the room fine. In addition to the above, it's worth mentioning how pleasant and welcoming Sophie and Natasha were on reception. August 5, 2014
Rated 4.0 out of 5.0 by HOLIDAY A CONVIENENT HOTEL FOR NIGHT LIVE AND PORTSMOUTH TOURIST ATTRACTIONS, SECURITY ABIT ODD AS YOU NEED YOUR KEY CARD TO USE LIFT BUT COULD WALK UP STAIRS TO ACCESS ROOMS WITH NO SECURITY. STAFF VERY PLEASANT IN GENERAL HOTEL WAS GOOD IF ABIT NOISY LATE NIGHT AND EARLY MORNING IF YOU HAVE WINDOWS OPEN August 4, 2014
Rated 4.0 out of 5.0 by A good night's sleep My wife and I stayed in a twin room, opting for one at the back of the hotel away from any possible disturbance from the shops etc. This proved to be a good choice because it was very quiet and with the very comfortable beds, we had a very good night's sleep. Very pleasant staff. Recommended, will stay there again. August 4, 2014
Rated 2.0 out of 5.0 by Disappointing Three night stay in a fantastic location at Gunwharf. Overall presentation was good in that budget hotel style. Room was large, clean and comfortable however the carpet was way past its use by date – many unsightly marks. Two issues however made this stay unsatisfactory. The hotel air-conditioning, although turned off in the room, is still deafening and in the dead of night sounds not unlike a jumbo jet. Sleep quality was zero. Finally the breakfast, it’s now free in the Holiday Inn Express and the best I can say is you get what you pay for. In a word – terrible. I wouldn’t stay again without the option to choose a decent cooked breakfast. Pricing was very high for relative value and the two issues make this a disappointing hotel. August 3, 2014
Rated 5.0 out of 5.0 by Good location, good value Stayed here on business several times but also an ideal location for a short break in Portsmouth being right in the middle of the Gun Wharf complex and within easy walking distance of the other attractions of the town and Portsmouth Harbour station. August 3, 2014
Rated 5.0 out of 5.0 by Usual experience We experienced our usual great stay this weekend with a clean and comfortable room and with brilliant staff for whom nothing is too much trouble. So much choice of restaurant for an evening meal and a very good choice of breakfast in the hotel. With the very large number of hotels etc in the area I would have no hesitation in recommending the Holiday Inn Express as the best place to stay. August 1, 2014
Rated 5.0 out of 5.0 by Usual standard As always we had a great stay at Holiday Inn Express, Gunwharf. The clean, comfortable room along with brilliant staff for whom nothing is too much trouble. When we are heading for the south coast this is the hotel we always head for first. With the very large number of hotels in the area there is no hesitation in recommending this hotel to anyone as the best. July 31, 2014
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