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Rated 4.2 out of 5 by 305 reviewers.
Rated 5.0 out of 5.0 by Overall condition of the hotel The hotel is in need of a refit. I stayed in room 114 and there was a stain in the carpet. The corridor carpet is stuck down with duck tape. The walls are scuffed from suitcase wear. The scrambled egg/sausage/beans for breakfast needs a rethink and the downstairs lobby is dull. One lift was out of action. The staff were great. Overall I have stayed here a few times and am always happy with my stay. The hotel needs some work on the corridors and rooms. July 10, 2014
Rated 5.0 out of 5.0 by Great Staff and Service The hotel was very nice and relaxing. The staff was very competent and friendly. July 9, 2014
Rated 4.0 out of 5.0 by Good location and friendly staff Stayed over a weekend with two young children in a family room with the kids sleeping on a small bed in the same room. The room was fine, but we were situated next to the laundry room which was noisy and made the walls vibrate when the large washing machine was on. Breakfast was fine with a good selection of hot food and cereals, however was weird they had no bacon, but not an issue. Overall it is in an ideal location, near to the ferries, historic dockyard and Southsea and of course the shops. Make sure you ask for a quiet room away from all the bars as you may hear the noise later at night. Would consider staying again. July 9, 2014
Rated 4.0 out of 5.0 by Sat night for nearby wedding Painful trying to park on a Saturday early p.m. Queuing to gain access and poor space msnagement as spaces indicated were being taken by cars in front do spent 20+ mins trying to park making us late . Whilst not the Hotels fault reflects on if we would use again. Check in out professional Breakfast. Minimalist on the cooked front. Eggs, beans & sausage that's it! No bacon, tomatoes etc. Tables packed so difficult to find a space. July 9, 2014
Rated 5.0 out of 5.0 by Fantastic Service From the incredibly helpful staff in the secure public car park that serves the hotel, to the exceptionally friendly and efficient service provided by the hotel's staff, the whole experience for the family was just perfect. We would most certainly use this hotel again. Customer Service executed very well! July 7, 2014
Rated 4.0 out of 5.0 by Great location and staff poor breakfast Stayed at the hotel at Gunwharf Quays in Portsmouth for one night on 30th June 2014. Car parking was easy to find and hotel is just a short walk away, however we needed the help of Gunwharf Quays customer service staff to locate the hotel entrance. Hotel reception staff were excellent throughout answering any query that we had with a professional and cheerful manner including information on local restaurants that offer discounts for guests staying at the Holiday Inn at Gunwharf Quays. Room was adequate, location is superb. However, the big disappointment was the breakfast and the organisation and location of the dining area. I would certainly return to the hotel as there were more positives than negatives but next time will consider having breakfast at one of the many local restaurants or cafes. July 6, 2014
Rated 4.0 out of 5.0 by Excellent location and great staff my title says most of it. breakfast was quite limited but otherwise the location is super if visiting town for a few day's break July 1, 2014
Rated 5.0 out of 5.0 by Nice hotel in great location Really enjoyed staying here. Getting to the car park took quite some time, no notices to say where hotel and car park were! We had to ask someone and even then it wasn't clear you had to use the underground car park. We walked through the shopping centre hoping to find it! When found, the hotel was great, very clean and tidy, really friendly staff. What a great location, next to the shops and restaurants. Would definately book here again. June 26, 2014
Rated 5.0 out of 5.0 by Nice Hotel, Great Location Very nice hotel, great location as very central for an array of fabulous shops and restaurants. Our only issue was the noise from outside but this was due to it being a Friday night and local people were obviously partying. June 24, 2014
Rated 5.0 out of 5.0 by Friendly and attentive staff, great location! My family and I had a fantastic weekend at the Holiday Inn Express, Gunwharf Quays. The staff on the front desk, Karolina and Natalie were friendly and welcoming, recognised my rewards club status and provided answers to all our questions about the local area. I would like to say an extra special thank you to Natalie who went the extra mile when my son was ill on Saturday evening. She came up to our room with clean bedding a bucket and cleaning materials and just got on with it! An absolute gem and a credit to the Holiday Inn! Our sleep was disturbed on the Friday evening/ early hours of Saturday morning by some football supporters outside the hotel and was not due to the Holiday Inn I might add. The breakfast was more than adequate and offered a selection of hot items as well as fresh fruit, cereals, yoghurt, pastries, bread, toast, hot and cold drinks, all fresh and plentiful. The staff in the breakfast room worked really hard to clear tables promptly and top up breakfast items and were courteous and polite. The hotel is a great location and ideal for shops, bars and restaurants, a great place to watch the world go by! June 23, 2014
Rated 2.0 out of 5.0 by Room Noise Can be a Problem I have stayed at this hotel round 7 times in 5 years as the institution I work has a contract. Some of the rooms in the hotel are above bars and if you are placed in these rooms, the noise will keep you awake. Some room fittings are a flimsy and the AC does't always work. The English breakfast is bacon-less! On the positive side, the staff are always helpful and freindy. June 23, 2014
Rated 4.0 out of 5.0 by great location great location to attraction. Front line staff is friendly and helpful. June 22, 2014
Rated 5.0 out of 5.0 by overall service excellent - front desk, room and breakfast were all I expected June 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and room After being in Germany and France the rooms were much more larger and had room to move around. The bed was very comfortable and staff were fantastic. June 19, 2014
Rated 5.0 out of 5.0 by Great customer service Excellent staff - friendly, courteous and efficient. They created a very welcoming atmosphere and I look forward to going back. June 18, 2014
Rated 5.0 out of 5.0 Fantastic stay and lovely staff Stayed for one night and advised at booking that it was our Anniversary, was delighted to be given a corner room which was spacious and extremely comfortable with great views, dual aspect windows and a roomy sitting area. The bed was SO comfortable, we were actually going to look at the label before we left, but forgot, so will do so next time! The staff were fantastic, they were so welcoming and friendly upon our arrival and very helpful when storing our bags and advising on local restaurants etc. They always had a smile and gave the impression that nothing was too much trouble. The breakfast was far better than I expected, cereals, toast, croissants, egg, sausage etc. tea/coffee machine and juice machine, the perfect start to the day. We would highly recommend this hotel and would definitely stay again. June 18, 2014
Rated 5.0 out of 5.0 by Can't beat the location and access to the sights! Great place to stay close to the downtown area! Great access to public transportation and great atmosphere! June 18, 2014
Rated 4.0 out of 5.0 by Father’s Day night out Nice clean hotel, great service, cooked breakfast could do with some improvements. Rooms very clean, bathroom well equipped. Very close to shops and Historical Docks - good location. June 18, 2014
Rated 4.0 out of 5.0 by Comfortable stay The location is superb! You can't beat the outlet mall right beside the hotel. Friendly staff and comfortable stay. We had a 3-persons room and the space was sufficient when the sofa bed was opened (but do not leave much space to move around). June 13, 2014
Rated 4.0 out of 5.0 by diet needs As a coeliac, it was lovely to be given gluten-free bread for breakfast. There was plenty of choice, in terms of food available, which I was able to enjoy. Food was freshly cooked and lots of it. Thank you for an enjoyable time. June 13, 2014
Rated 5.0 out of 5.0 by Lovely modern hotel, great location The location of this hotel is excellent, easy access to shops and restaurants and you even get discount in some of the local eateries as a Holiday Inn guest. Rooms are modern and clean, staff were helpful and friendly. June 12, 2014
Rated 5.0 out of 5.0 by Ideal Location Ideal location for a visit to Portsmouth and local attractions. June 11, 2014
Rated 5.0 out of 5.0 by Great location for spending time in Portsmouth The staff at the hotel were really friendly and helpful. We had wondered what to do about eating as the hotel had no restaurant, but the solution was great - we were offered discount at several of the restaurants and bars around Gunwharf Quays because we were staying at the hotel. The room was clean and comfortable. We'll be staying there again. June 10, 2014
Rated 5.0 out of 5.0 by Excellent Accommodation - Great Service Excellent accommodation - Very friendly staff - Clean room - Good choice of breakfast options - Would definitely recommend as this is my third visit and I have always been very impressed with the over all experience June 8, 2014
Rated 5.0 out of 5.0 by momto5 This was THE BEST of all the hotels we stay in during our 2 week trip to the UK/France. The hotel had a welcoming quality about it that the others did not. The staff were friendly and helpful--especially Sophie! She's the kind of representative you want for your hotel! Very helpful and sweet. They offered a few extra things on their breakfast buffet--mandarins, bananas, fresh melon, and a variety of decaf teas--that the other Holiday Inn Express hotels did not. Their beverage machines worked well and offered every kind of coffee you could ask for! They also opened it for "afternoon tea" which was nice when coming in off the road or coming in out of the rain. There was a man at the front desk who was great--he had worked there for 7 years and was being moved, to Brighton I think. My husband was very impressed with his customer service and professionalism. (so sorry I don't know his name!! maybe John? not sure) Caroline was helpful with maps for my son. Very convenient location for Portsmouth sites. We walked to the Victory and the museums. June 5, 2014
Rated 5.0 out of 5.0 by Fantastic place to stay in Portsmouth Gun Wharf Keys is an amazing shopping center with its high end shops and great bars and restaurants. The Holiday Inn Express is in the heart of this great place, the staff are so friendly and helpful the beds are comfortable and the rooms are so clean. We had a fantastic stay at Gun Wharf Keys Holiday Inn Express. Jenny and Russell June 5, 2014
Rated 4.0 out of 5.0 Great location Great location close to shopping, restaurants and bars. Only let done by the poor quality of the breakfast. The orange juice was diluted and virtually undrinkable. The coffee was little better. A shame because otherwise it was a nice hotel and good value for the money. June 2, 2014
Rated 5.0 out of 5.0 by Fantastic location and very comfortable rooms Fantastic location, curteous staff and very comfy rooms. Best nights sleep I have had in a hotel. Only downside is the terrible breakfast but hey it's free! June 1, 2014
Rated 5.0 out of 5.0 by Highly recommend this hotel My first stay in this hotel - and it was a very pleasant one. The staff were so kind and helpful. I travel to Portsmouth, circa ten times a year on business - and the HIE is sited bang in the middle of GUN WHARF where I need to be. Great value at a great price. May 31, 2014
Rated 5.0 out of 5.0 by Ideal for shopping I have used this Hotel several times and always happy with room, Customer service and locality. It has excellent adjacent parking , excellent shopping and the hotel has free Wifi which is a must these days, Free breakfast which is good. May 31, 2014
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