Rated 4.0 out of 5 by 546
Rated 3.0 out of 5.0 Could do better
This hotel is not as good as it was. Room had faulty a/c switch, faulty aerial connection, and nozzle on hairdryer would not stay on. Machine coffee for breakfast is awful.
August 26, 2015
Rated 5.0 out of 5.0 by Suzie4591 Lovely location
Gunwharf is a great location for shopping and eating. Hotel is on site with easy parking. Staff always welcoming. Bedrooms comfortable and quiet. Only ever one lift working though! Breakfast ok. Wifi excellent.
August 24, 2015
Rated 3.0 out of 5.0 by white jack family room sleeping not good
if we came again on our own it would be ok
not with children, all your staff were great and very friendly
August 23, 2015
Rated 5.0 out of 5.0 by Geraldine05 Great Experience
Convenient location for the historic dockyard, food outlets and shopping etc. Customer care and information was excellent as was the comfort and cleanliness of our rooms. Food was more than adequate and plenty of variety catered for all needs.
August 21, 2015
Rated 1.0 out of 5.0 by DJ SERVICES ROOM KEYS ARE UNRELIABLE
OUR ROOM KEY WOULDNT WORK FROM THE BEGINNING OF OUR STAY.
rEFUSED TRO SUPPLY NEW ROOM SO WE HAD TO RELY ON MEMBER OF RECEPTION OPENING OUR DOOR EACH TIME WE NEEDED ACCESS. THEY ALL SAID THIS WAS OFTEN HAPPENING. NO REAL APOLOGIES.
August 19, 2015
Rated 5.0 out of 5.0 by Lynnmcm comfortable bed in excellent location
Excellent location for visiting Portsmouth Gunwharf Quays or historic dockyard
August 11, 2015
Rated 4.0 out of 5.0 by SueP64 convenient
As I was out to dinner this was a convenient place to stay, not just for the restaurant but also the shopping. Comfortable and clean with friendly staff.
August 9, 2015
Rated 4.0 out of 5.0 by dawny 1 Room by the port
Excellent location to shops, bars and restaurants. Reception staff friendly and efficient. Breakfast staff not as helpful.
Suggestion - could you offer complimentary tea and coffee to your guests at this hotel as in leave the breakfast coffee/tea machine on all day.
Pillows too hard and uncomfortable which impacts on the nights sleep, shame when everything else is good
August 7, 2015