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Rated 4.1 out of 5 by 368 reviewers.
Rated 5.0 out of 5.0 by Weekend Break My wife and I found this hotel ideal for our weekend break, right in the heart of the action for shops, sightseeing and bars. The hotel was excellent and the staff friendly and helpful. We will be back. August 17, 2014
Rated 4.0 out of 5.0 by Great location and service Great service! When we arrived as a family of 4 we were somewhat disappointed to have a room next to another room with a huge hen do banner on the door- a noisy night ahead we thought. However a quick call to reception and they moved us straight away. Breakfast is basic but of a decent standard but you book this hotel for location rather than a la carte food! There are plenty of restaurants close by! Entrance isn't great, family rooms are a squeeze but overall we enjoyed our stay and the local area is great One downside- As a platinum member I was not recognised and had to ask for the benefits which was a bit awkward and never had to ask before Would definitely stay again. August 13, 2014
Rated 3.0 out of 5.0 by Service, quality and value for money Service from staff was excellent. Everyone was polite, friendly and very helpful. Could not fault your staff they are a credit to the company and themselves Beds were too soft and it was difficult to sleep. I left with backache which was not a good end to my weekend. Quality of room was good and the room was clean and tidy. Did have to ask for two bulbs to be replaced in the room which was done promptly. Thought the rate was a bit high but as the hotel is placed in the centre of Portsmouth Harbour it is convenient for everything. August 13, 2014
Rated 5.0 out of 5.0 by Great Location Stayed here for a weekend, great location right in the middle of Gunwharf Quays. All the places to see, shops, restaurants etc are all close by so no problem to get anywhere. Hotel and facilities were clean and comfortable. Staff were friendly and attentive. Guests also get discount at some of the local cafes and restaurants which is nice. On the whole good value for money. August 12, 2014
Rated 4.0 out of 5.0 by Overnight stay Really enjoyed our stopover here. Situated on Gunwharf Quays, shops, bars August 9, 2014
Rated 5.0 out of 5.0 by Dorsetgirl Overall the hotel was excellent - small things let it down like the stained carpet on the corridors- and the shower curtain was grubby at the bottom and was hanging off because one of the plastic clips was broken - but overall I would recommend the hotel with no hesitation- the staff were friendly and very helpful - breakfast had a good selection and was constantly replenished and tables cleared by the staff who were very efficient. August 8, 2014
Rated 5.0 out of 5.0 by Great service We have used holiday inn express at gunwharf quays many times , the rooms are clean and. Comfortable, the reception staff are very professional and go the extra mile to be helpful , our visits are always stress free , I would recommended this hotel to anyone who enjoys a weekend to relax to shop or a visit to the historic docks , or a walk I to south sea, this hotel is so central it will suit all your needs , a car park is also very near by within 2 minutes walk all for £2.00 if you choose to spend an extra couple of hours the next day , if not it's 50pence , August 6, 2014
Rated 5.0 out of 5.0 by Very pleasant stay I stayed here recently for business - found the hotel pleasant and in a handy location. The price was very reasonable, and the room fine. In addition to the above, it's worth mentioning how pleasant and welcoming Sophie and Natasha were on reception. August 5, 2014
Rated 4.0 out of 5.0 by A good night's sleep My wife and I stayed in a twin room, opting for one at the back of the hotel away from any possible disturbance from the shops etc. This proved to be a good choice because it was very quiet and with the very comfortable beds, we had a very good night's sleep. Very pleasant staff. Recommended, will stay there again. August 4, 2014
Rated 2.0 out of 5.0 by Disappointing Three night stay in a fantastic location at Gunwharf. Overall presentation was good in that budget hotel style. Room was large, clean and comfortable however the carpet was way past its use by date – many unsightly marks. Two issues however made this stay unsatisfactory. The hotel air-conditioning, although turned off in the room, is still deafening and in the dead of night sounds not unlike a jumbo jet. Sleep quality was zero. Finally the breakfast, it’s now free in the Holiday Inn Express and the best I can say is you get what you pay for. In a word – terrible. I wouldn’t stay again without the option to choose a decent cooked breakfast. Pricing was very high for relative value and the two issues make this a disappointing hotel. August 3, 2014
Rated 5.0 out of 5.0 by Good location, good value Stayed here on business several times but also an ideal location for a short break in Portsmouth being right in the middle of the Gun Wharf complex and within easy walking distance of the other attractions of the town and Portsmouth Harbour station. August 3, 2014
Rated 5.0 out of 5.0 by Usual experience We experienced our usual great stay this weekend with a clean and comfortable room and with brilliant staff for whom nothing is too much trouble. So much choice of restaurant for an evening meal and a very good choice of breakfast in the hotel. With the very large number of hotels etc in the area I would have no hesitation in recommending the Holiday Inn Express as the best place to stay. August 1, 2014
Rated 5.0 out of 5.0 by Usual standard As always we had a great stay at Holiday Inn Express, Gunwharf. The clean, comfortable room along with brilliant staff for whom nothing is too much trouble. When we are heading for the south coast this is the hotel we always head for first. With the very large number of hotels in the area there is no hesitation in recommending this hotel to anyone as the best. July 31, 2014
Rated 5.0 out of 5.0 by A great stay in Portsmouth This is a very well appointed and clean / modern hotel. The staff are friendly, helpful and professional. The location is absolutely superb with local amenities and attractions on the doorstep. Parking is convenient and ample in the adjacent underground car park. The bedrooms are very contemporary and clean, and there are all the facilities you need for this type of hotel, with a huge choice of dining experiences only seconds away. The hot buffet breakfast provided is more than adequate. It was extremely hot during our stay so it was great to find that the air conditioning was both totally efficient and quiet. Lots of local and travel information is available in the hotel. Really could not fault this hotel during our stay. July 31, 2014
Rated 5.0 out of 5.0 by Leisurely Break lovely hotel, good area, parking is great, general area is lovely plenty of bars and eateries July 30, 2014
Rated 5.0 out of 5.0 by Always a great stay As usual lovely friendly staff, everything you need on your door step, great discounts on restaurants for staying at Holiday inn express. Great air con so room satyed nice and cool throughout the night, pillows could do with being a bit plumper seemed a bit hard and flat which is unusual as they are usually great. July 29, 2014
Rated 2.0 out of 5.0 by Not a 4 star standard This hotel is definitely not a 4 star standard. To explain : 1- Room is way too small 2- There are no cupboards in the rooms . There are just a few open hangers. 3- There are no drawers . We had to keep our stuff in the suitcases. 4- The Hotel corridors and reception area carpets are dirty and stained. They need immediate replacement . 5- Reception staff are friendly and helpful. It is a shame to for a Holiday Inn to be in such a state especially when it is located in the beautiful complex of Gunwharf . I'm sure Hotel will bring in lot more customers if the above is dealt with especially the carpets . July 29, 2014
Rated 5.0 out of 5.0 by Convenient location Ideal for Ferries and city visit Great location for us returning from cross channel ferry and for visiting city next day. Good parking faciltiies. Clean hotel. Convenient buffet breakfast. July 29, 2014
Rated 5.0 out of 5.0 by Good night sleep Entrance is very unimposing, but quality of rooms and hotel is good, great aircon, beds and quiet. down side, lifts slow quicker to walk and in my room bathroom water to ages to drain July 29, 2014
Rated 2.0 out of 5.0 by Stained carpets Very stained carpets gave overall impression that the floors were dirty. Definitely needed replacing or industrial cleaning. July 27, 2014
Rated 5.0 out of 5.0 by Great hotel close to all amenities Great service, comfortable bed. Great breakfast. Close to everything you could want to do. July 27, 2014
Rated 5.0 out of 5.0 by Excellent staff Nice people,great location. Sights ,restaurants on your doorstep. Parking easy,cheap. Bit hard to find . Need better signage . July 25, 2014
Rated 3.0 out of 5.0 by Very good service but rather shabby room which could have been cleaner Excellent staff - friendly and helpful. Very good location in Gun Wharf and the breakfast was fine; lobby and reception is good order. However the room we were allocated [twin single] was rather shabby, dusty and overall in need of a really good clean and refurbish, especially the bathroom to spruce it all up. Also the TV did not work properly and neither did the phone [wake up call function did not work at all]. To bring the hotel up to scratch and do justice to its location and good staff, we would suggest some work on the rooms - at least based on ours - and better room cleaning service at least on a regular basis with bleach on the very dirty shower grout! Not nice to look at and easily rectified. Not bad value, but not great either. July 24, 2014
Rated 5.0 out of 5.0 by Good Location A great location for the outlets, shops, bars and restaurants. Also close to the location for the presentation July 21, 2014
Rated 5.0 out of 5.0 by Night in Portsmouth for University Graduation The Hotel was well situated in Portsmouth with easy access to Gunwharf Quays, free parking for the night in the shopping car park and the room was cool and well presented. July 21, 2014
Rated 5.0 out of 5.0 by Saturday 12th July THE STAFF WERE GREAT from check-in to check out. The room, bed linen, towels and bathroom were very clean. Only slight negative was the adult on the fold down sofa bed said it was very uncomfortable but it was only one night so not such a problem. The room was probably a bit small for 3 adults for longer than one or two nights. The bathroom was a good size for a hotel room - good use of doors! Breakfast was great - lots of very fresh fruit, cereal, yoghurts, croissants, cheese, bread rolls, toast and all condiments, beans, sausages, scrambled eggs all types of coffee and tea. All areas of the hotel were very clean and I would definitely recommend this hotel to anyone. July 18, 2014
Rated 4.0 out of 5.0 by Gun Wharf Weekend Good venue, with superb staff, located in the heart of Gun Wharf. Very handy to shopping and the harbour. Only let down by the awful breakfast offering July 16, 2014
Rated 4.0 out of 5.0 by A little less accessibilbe than others There are no accessible family rooms at this hotel, so we had to have a double bed with a single roll out and no access to the bathroom. Normally the Express hotels do take dogs however, this one does not. The necessary security arrangements were a little stressful as we were not told about them until after we had collected our door keys. The location is very good, especially if you plan to shop or travel onwards as it is beside Gunwharfe Quay and the train station. July 16, 2014
Rated 5.0 out of 5.0 by Convenient comfortable and pretty good value. Arriving in Portsmouth with no arrangements I found this venue to be very suitable for my brief stay with a good breakfast, helpful staff, clean quiet and comfortable room at a fair rate. July 15, 2014
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