Rated 4.0 out of 5 by 528
Rated 2.0 out of 5.0 by Hobbit1970 High price and Bad sleep.
Very high price for one night. Did not get to sleep until 0130hrs because noise from nightclub. Not Happy.
July 23, 2015
Rated 5.0 out of 5.0 by lockys fantastic customer service
we needed to change our room as i was in a wheelchair the staff were very helpful in making sure the room we were in was suitable. Really helpful
July 23, 2015
Rated 4.0 out of 5.0 by Misu2224 breakfast
Disappointed with choice of cooked breakfast, scrambled egg so solid and tepid, unsure whether sausages were made with meat, very tasteless.
Bed comfortable but mattress needed replacing as it dipped towards the middle.
Overall we enjoyed our stay.
July 22, 2015
Rated 2.0 out of 5.0 by barrie1234 Carpets need replacing
The carpets are well overdue to getting replaced. Even the room smelt bad from the stained carpets. The shared areas were also poor with masking tape in many areas.
This hotel needs updating urgently.
This is the most expensive HIE I have ever stayed at, but also the most disappointing one.
The only thing it has going for it is location.
July 15, 2015
Rated 3.0 out of 5.0 by Donny Blues Not Up to IHG Snuff
I was very disappointed in the HI Express in Portsmouth, GB. The property was well worn (to be kind), the carpet and furniture in my room were quite dirty, and the two elevators had been out of service for what appears to have been an extended amount of time. For me, this hotel does not measure up to the IHG brand. I was staying only one night (to catch a ferry to France). If your plans include more than a quick visit, I'd look elsewhere, at least until the hotel is updated, cleaned and repaired.
One positive was the location, adjacent to a shopping mall, dock attractions and several restaurants. And it was a quick taxi ride to the ferry terminal.
July 13, 2015
Rated 4.0 out of 5.0 by Mick0000000 Good Staff
Front of house were very helpful and made some last minute changes for me
July 6, 2015
Rated 5.0 out of 5.0 by Coinneach Excellent Hotel
Great hotel in a nice location...fantastic staff...
July 5, 2015
Rated 4.0 out of 5.0 by JohnTs2 Great location but not inspiring
great location for designer outlet shops and large choice of restaurants at seaside Gunwharf Quays.
Standard of hotel generally very good but rooms a little tired now.
Lack of proper reception entrance to offload luggage and 1st floor reception inconvenient.
July 1, 2015