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Rated 4.5 out of 5 by 53 reviewers.
Rated 5.0 out of 5.0 by great location to any where we needed to go, or dine. Would stay at the Holiday Inn Express any time i go on vacation. Plan to stay at the Holiday Inn Express in Ft Smith for 2 days on 12-13 of July.. July 15, 2014
Rated 5.0 out of 5.0 by what a great hotel If you are traveling in Eastern Oklahoma, you should stay in this hotel. I stay in hotels for business about 75 nights per year. I would rather stay in the Holiday Inn Express in Poteau than in most so-called four or five star hotels in big cities. If you measure luxury by comfort, kindness and attentiveness of the staff, and cleanliness, this is a six star hotel. July 14, 2014
Rated 5.0 out of 5.0 by Clean and convenient location. Very clean, staff was very polite. Acknowledged us being Platinum members. Breakfast was very good and atmosphere was very nice. I would stay here again when I am in the area. July 9, 2014
Rated 1.0 out of 5.0 Very Disappointed!! This HI looked great from the outside however, the inside was VERY disappointing. The room was tired looking with something very sticky in the carpet, which my bare feet found in three locations! I had to go to my car after dark and the parking area lights did not work, for a woman alone this was unnerving. Breakfast was such a major disappointment, the food choices were terrible and when I asked for something, the staff member was in the kitchen area texting while foods were either empty or had been setting for a long period of time. I was pleasantly surprised to find pineapple juice was available until I sipped it, 90% water! I will not be returning to this HI property and I will others know of my experience. July 8, 2014
Rated 5.0 out of 5.0 by Family trip It was a very clean and comfortable. The staff was friendly and quick concerning our needs being met. We would definitely stay at this hotel again if in the area. July 8, 2014
Rated 5.0 out of 5.0 by Extremely clean and comfortable We were just traveling through on our way to Branson and we were extremely pleased with this hotel. July 2, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service easy to find - close to dining - recommend going to Willy's Warehouse for best gumbo and rib eye steak I've had in a long time July 1, 2014
Rated 5.0 out of 5.0 by Poteau Nice Stay, the staff was very nice and accommodating. I would gladly reccomend this hotel to my friends. June 27, 2014
Rated 5.0 out of 5.0 by fine I was pleased with all aspects of my stay. The only improvement I would suggest would be a stronger light source at bedside. June 23, 2014
Rated 5.0 out of 5.0 by Clean quiet hotel, friendly staff. I chose this hotel to stay at while visiting with my son and grandsons who live in the area. The extra space of the suite made it easier to have two active grandsons stay with us. The staff was very friendly and the hotel very clean and modern. It is fairly new, 4 years old, on the north end of town, in a newly developed area. There is a restaurant in the process of being built adjacent to the hotel and there is a Walmart only a 1/2 mile away. The indoor pool and fitness area were well maintained. They serve an excellent, complimentary hot breakfast every morning from 6-9:30 am. I recommend this hotel and would definitely come back again. June 21, 2014
Rated 5.0 out of 5.0 by great stay Very nice, new property. Excellent location with easy highway access. Great breakfast. This will be our hotel of choice when we return to visit this beautiful corner of the country again! June 19, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel Great Hotel. Room was perfect and everything I needed. New area and everything with a couple of blocks that I needed. June 17, 2014
Rated 5.0 out of 5.0 by Overall great stay Beds and pillows comfortable. Room clean and smelled good.Bbreakfast good but no one was really keeping food items filled. June 11, 2014
Rated 4.0 out of 5.0 by Great Place to Stay It was a great hotel, nothing crazy about it but it was definitely comfortable. I will definitely be staying at more Holiday inn Hotels, I just wish it wasn't so expensive. June 3, 2014
Rated 4.0 out of 5.0 by Nice Hotel Staff was nice. Hotel was clean. Definitely will stay there again. January 23, 2014
Rated 5.0 out of 5.0 by Well Above Average Property During my travel for work in this area, this is the only hotel that I stay. For me, there is no reason to look anywhere else. This is a very nice hotel. I am totally about cleanliness and comfort and this Holiday Inn Express has both!!!!! November 18, 2013
Rated 5.0 out of 5.0 by Staff makes all the difference Despite being next to the railroad tracks and major highway for the area, they always try to accommodate getting me a room in the quietest area of the hotel available. Totally non-smoking which is great. There is much opportunity to engage with the owner and the property manager who keep themselves accessible to guests. More IHG properties should use them as an example (especially those who believe you have to have smoking rooms to be profitable). November 17, 2013
Rated 4.0 out of 5.0 by Internet Service not good The hotel was great….it looked brand new. The internet service was extremely poor. I tried pulling up a movie from Netflix on my computer and it never was able to retrieve it. November 13, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable. Enjoyed our stay. Hotel is clean and well kept. Will definitely stay there again. November 6, 2013
Rated 5.0 out of 5.0 by Great Staff Stormy and the rest of the staff are always helpful. The breakfast room is very comfortable and the food is good. The only negative is on the off shifts they sometimes forget to recoginize rewards members and on multiple night stays, housekeeping never replaces the laundry bags when used. Overall this in one of the better Holiday Inn Express's. November 5, 2013
Rated 5.0 out of 5.0 by Excellent place to spend a night This motel is conveniently located beside US 59 with several restaurants and Wal-mart nearby. It is clean, quite, comfortable and appears to be new. If I need to spend the night in Poteau again, this is where I will stay. November 5, 2013
Rated 1.0 out of 5.0 by Poor Booking Confirmation Traveler's beware because for this hotel the booking is awful. I booked a standard room with 2 queen beds (paid extra for my 2 kids# and ofcourse recieved a confirmation number. Now, when I check-in around 9PM the manager said that I do not recognized my name for any reservation and ask that I showed my confirmation number. So, I walked back to my car and get my phone to show her my confirmation number. The moment I walked back in she told me that I know what happen #was so fruustated) and continue with my reservation. I thought everything was ok but when I entered our room there was only a queen bed inside. I went back to ask for the right room and said that this is all we have and will just give as a roll- away bed. I was so mad because I booked this hotel for a 2 queen bed so that we will be comfortable sleeping. I chose Holiday Inn because I know this things will never happen. I ask that they cancel the extra money I paid for a 2 queen bed because they mess up my reservation and said that I just complain at Holiday Inn website. So here is my review. Please avoid these hotel in this area. November 5, 2013
Rated 5.0 out of 5.0 by Great staff. Nice rooms. Very clean Very nice hotel. Great staff. Definitely will stay again November 2, 2013
Rated 2.0 out of 5.0 by Over Charged I was quoted one price when I make res and charged something different on check out. The beds are hard as a rock and the sheets were rough. The bath towels felt like sand paper. I don't think they know about fabric softner yet. The hotel was very nice but those 3 things will keep me from staying there again. October 29, 2013
Rated 2.0 out of 5.0 by I would not recommend this hotel. I reserved this room on-line on 4 Oct. When I checked in on my arrival date at 3:00 p.m., 19 Oct, I did not go to my room, as we had plans to attend the balloon festival. We arrived later that evening and the room we were given was the standard 2 bed queen room. I thought my reservation was for an executive king, but I had left my paperwork in the car, so did not ask to be moved as it was late. The next morning, I got my paperwork and showed to front desk that I had reserved the executive king and asked if they could give me a price adjustment. He said he didn't know why rooms were switched, that sometimes if they were full they would switch, but I would have to talk to the Manager about adjustment and he provided me her phone number. When I called the Manager, Amber, she told me that there were king rooms available and since I did not request one when I saw that I had queen beds, she would not adjust the price. This is a new hotel, but I definitely can not recommend. I stayed the next night in Branson in a resort spa hotel for less than I paid for this standard room. There was a railroad track next to the hotel that went by three times during the night. The bathroom door would not close, and the morning that we left, the elevator did not work. The walls are very thin and you can hear the neighbors flush the toilets and shower. Very disapointed, was expecing much more. October 24, 2013
Rated 5.0 out of 5.0 by Helpful Happy Staff We were there for the Poteau Balloon fest, not only was there a smile on all the staff members faces, they were helpful and went above and beyond to accommodate us. We enjoyed the stay and the breakfast bar. There was a slight problem with the elevator, which was fixed immediately. Thank you Holiday Inn!!!!! October 24, 2013
Rated 5.0 out of 5.0 by Stay here! The place to stay in Poteau! Clean rooms, friendly staff... On the main strip October 22, 2013
Rated 5.0 out of 5.0 by Terry777 Staff was courteous and friendly, rooms and entire facility was immaculate, service was great. Keep up the great work!!!! October 17, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable My hotel room was very clean and the bed very comfortable. The location may seem a little out of the way for some, but this was not of importance to me. Breakfast was basic, but good enough to start your day. The staff I encountered at the desk were very friendly and welcoming. October 15, 2013
Rated 3.0 out of 5.0 by Not the typical Holiday Inn Express I'm not quite sure how to put this except to say I was a tad bit disappointed COMPARED to other Holiday Inn Express facilities that I have stayed in. I travel quite a bit on business. This stay was a personal trip. The rooms were clean. The bed was comfortable. I saw the housekeepers both days although I did not have them clean my room (I'm capable of making my own bed and just prefer not to have strangers in my room when I am away#. The hallway did not smell good at all #actually is stinks) and it was obvious they don't vacuum it very often. I was disappointed to see the cracked poster cover in the elevator that also looked very dirty. The walls are fairly thin making it easy to hear conversations in the surrounding rooms. To try to end on a positive note, The staff was friendly and although I did not ask for anything they gave me the feeling that if I had asked they would have most definitely helped with my needs. October 8, 2013
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