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Rated 4.3 out of 5 by 31 reviewers.
Rated 5.0 out of 5.0 by Great staff. Nice rooms. Very clean Very nice hotel. Great staff. Definitely will stay again November 2, 2013
Rated 2.0 out of 5.0 by Over Charged I was quoted one price when I make res and charged something different on check out. The beds are hard as a rock and the sheets were rough. The bath towels felt like sand paper. I don't think they know about fabric softner yet. The hotel was very nice but those 3 things will keep me from staying there again. October 29, 2013
Rated 2.0 out of 5.0 by I would not recommend this hotel. I reserved this room on-line on 4 Oct. When I checked in on my arrival date at 3:00 p.m., 19 Oct, I did not go to my room, as we had plans to attend the balloon festival. We arrived later that evening and the room we were given was the standard 2 bed queen room. I thought my reservation was for an executive king, but I had left my paperwork in the car, so did not ask to be moved as it was late. The next morning, I got my paperwork and showed to front desk that I had reserved the executive king and asked if they could give me a price adjustment. He said he didn't know why rooms were switched, that sometimes if they were full they would switch, but I would have to talk to the Manager about adjustment and he provided me her phone number. When I called the Manager, Amber, she told me that there were king rooms available and since I did not request one when I saw that I had queen beds, she would not adjust the price. This is a new hotel, but I definitely can not recommend. I stayed the next night in Branson in a resort spa hotel for less than I paid for this standard room. There was a railroad track next to the hotel that went by three times during the night. The bathroom door would not close, and the morning that we left, the elevator did not work. The walls are very thin and you can hear the neighbors flush the toilets and shower. Very disapointed, was expecing much more. October 24, 2013
Rated 5.0 out of 5.0 by Helpful Happy Staff We were there for the Poteau Balloon fest, not only was there a smile on all the staff members faces, they were helpful and went above and beyond to accommodate us. We enjoyed the stay and the breakfast bar. There was a slight problem with the elevator, which was fixed immediately. Thank you Holiday Inn!!!!! October 24, 2013
Rated 5.0 out of 5.0 by Stay here! The place to stay in Poteau! Clean rooms, friendly staff... On the main strip October 22, 2013
Rated 5.0 out of 5.0 by Terry777 Staff was courteous and friendly, rooms and entire facility was immaculate, service was great. Keep up the great work!!!! October 17, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable My hotel room was very clean and the bed very comfortable. The location may seem a little out of the way for some, but this was not of importance to me. Breakfast was basic, but good enough to start your day. The staff I encountered at the desk were very friendly and welcoming. October 15, 2013
Rated 3.0 out of 5.0 by Not the typical Holiday Inn Express I'm not quite sure how to put this except to say I was a tad bit disappointed COMPARED to other Holiday Inn Express facilities that I have stayed in. I travel quite a bit on business. This stay was a personal trip. The rooms were clean. The bed was comfortable. I saw the housekeepers both days although I did not have them clean my room (I'm capable of making my own bed and just prefer not to have strangers in my room when I am away#. The hallway did not smell good at all #actually is stinks) and it was obvious they don't vacuum it very often. I was disappointed to see the cracked poster cover in the elevator that also looked very dirty. The walls are fairly thin making it easy to hear conversations in the surrounding rooms. To try to end on a positive note, The staff was friendly and although I did not ask for anything they gave me the feeling that if I had asked they would have most definitely helped with my needs. October 8, 2013
Rated 5.0 out of 5.0 by Clean, quiet and comfortable We selected this hotel because of it's close proximity to the Talimena National Scenic Byway. The hotel was exceptionally clean, quiet and our room was fantastic. The bed was very comfortable. September 8, 2013
Rated 3.0 out of 5.0 by STAY the ice box didn't work ... was a real inconvenience..always stay there onced a month but the check in service is soooooo slow .they use to give you water but haven't gotten that lately that was really nice .. September 8, 2013
Rated 5.0 out of 5.0 by Great service at the front desk and cleaning and service staff, room comfortable and clean Everything excellent, staff very willing to help, polite and friendly. September 4, 2013
Rated 5.0 out of 5.0 by Love this place, always! I always look forward to staying with the Holiday Inn Express in Poteau. My work require lots of traveling but I know I'll have a treat waiting for me there. From my quick trip to the gym or dip in the hot tub, the manager's reception with wine and cheese, or take out from Willie's Warehouse -- mud bugs (AKA crawfish) and gumbo, my stay is always positive. I appreciate the staff always asking if they can do anything for me and always being so attentive to my needs. I cannot say this about all of the IHG hotels I've stayed. THANK YOU, POTEAU Holiday Inn!!! See you soon. August 24, 2013
Rated 5.0 out of 5.0 by Very nice stay ....quite place Everything was very great only one problem but don't mind I was trying to get 3rooms with king bed but there was no possibility to get it but we had to satisfy with 2queen bed for two people in each room ..... August 14, 2013
Rated 4.0 out of 5.0 by Good hotel My wife and I stayed here while we were in Poteau. The room was great and I would recommend this hotel to anyone looking for a place to stay while in this town, there aren't a lot of restaurants in Poteau so expect to drive to Ft. Smith, which is about 30 mins away. There you have a lot of choices. August 7, 2013
Rated 5.0 out of 5.0 by Great location and comfortable bed The room was very nicely arranged and the bed was very comfortable. The service was great and the breakfast had good choices. July 30, 2013
Rated 4.0 out of 5.0 by Cold Breakfast Cold eggs, cold sausage, cold biscuits, cold gravy other than that it was a good stay June 18, 2013
Rated 5.0 out of 5.0 by Valentine's Day in Poteau! This hotel is my home away from home. It's beautifully placed near the famous "hill" which I love staring at from the hot tub and from my room. The manager's reception is a wonderful addition and a great way to relax after working all day. The staff is always attentive to my needs and were so kind to make sure I got my beautiful flowers on Valentine's Day. Thank you guys for another year of great stays. See you in the fall! May 17, 2013
Rated 2.0 out of 5.0 by Very disappointed As a frequent business traveler, I have stayed at this Poteau Holiday Inn Express many times, including the first week the property was open. On this visit most of the TV channels were not working, the phone would not dial the front desk necessitating a trip downstairs to find out that the TV would not be receiving most channels, and the refrigerator is turned off and apparently unplugged when not in use, causing the food I was carrying to spoil. These things are unacceptable for a hotel of this price. April 29, 2013
Rated 5.0 out of 5.0 by Great Plac This is a great place to stay. During the week they have a welcome for guests. They have beer, wine, cheese and crackers This is the way it used to be for Priority Club members. All Holiday Inn's need to go back to this feature. I really enjoyed my stay here. I highly recommend this property. April 10, 2013
Rated 5.0 out of 5.0 by Another good stay Just back from another good stay at the Holiday Inn In Poteau. Management and staff are friendly and helpul. (Amber, Rhonda, Stormy) The hotel is very clean and the beds are comfortable. There is different lighting in the rooms that are bright and helpful while reading in bed. I enjoy my morning coffee and the best cinnamon roll ever! March 23, 2013
Rated 5.0 out of 5.0 Great hotel I travel this area for work. It is very hard to find a decent hotel. I drive an extra hour to stay at this hotel. It is clean and the staff is very friendly. March 3, 2013
Rated 4.0 out of 5.0 by Standard Holiday Inn experience Greeted as a priority club member. Large lobby and breakfast area. Rooms were comfortable and standard holiday inn quality. Would stay here again. December 17, 2012
Rated 5.0 out of 5.0 by Excellent Hotel in small town We have stayed several nights in this location since the month it opened. Rooms are large, comfortable, quiet and clean. Breakfast offers a variety of foods -- all good. Good business center with computer and printer if needed. Staff is always friendly and available. Quick easy check in and out service. Having stayed in this hotel for several years, we can say the location has maintained quality and fresh appearance. This statement comes from one with extremely high expectations in hotels. October 22, 2012