Rated 3.7 out of 5 by 122
Rated 5.0 out of 5.0 by Vb2014 Battle at the Fort Volleyball Tournament 2014
We were in town for Battle at the Fort Volleyball Tournament 2014. The hotel staff us very helpful during are stay. The rooms were clean. After talking with Each of the team parents we would stay at this hotel again.
February 5, 2014
Rated 5.0 out of 5.0 by cdye Wonderful staff and a very nice hotel
Thank you Amanda for being so helpful everyday. The hotel was so busy and yet we received personal attention at all times. Thank you Terry for helping my mother and daughter get our luggage up to the room while there was a line at the elevator from the event that had just ended. She has difficulty walking and standing and that meant a great deal to her.
We will be back!!
February 5, 2014
Rated 1.0 out of 5.0 by Military Wife Unacceptable Service and Disrespectful Staff
I understand that hotels may become busy and crowded but there is no excuse for being completely rude and disrespectful to customers under any circumstance. After all, isn't a hotel's business all about being busy and crowded with people? During my stay this is exactly what I encountered with not one staff member but all staff members I spoke to. The brunette at the front desk was totally inexcusable in how she handled my military family. She wanted my husband to be present AND in uniform, and wouldn't accept MY military ID! What kind of policy is that, Holiday Inn? This inept kind of customer service continued with housekeeping and bar staff. I strongly urge you to reconsider your staff choices and how you choose to operate your facility. I will NOT tolerate such disrespect to myself or my children! You have lost a loyal customer!
February 4, 2014
Rated 3.0 out of 5.0 by Navyair64 Crazy stay.
Arrived and my reservation was under someone else's name. Didn't have a room. This is after I had arranged. For 13 rooms that were cancelled last year. Staf called to make arrangements for this year, which I thought was great. However , not having a room was not acceptable. MAnagement needs to be punished for not hVing enough staff to deal with the masses at check in. Not enough food at breakfast and no t enough staff at breakfast. Manage genet should have been there. Tmanagement did show up on Sunday, too late to do anything. The two poor girls at check in were very polite and professional for the toverwhelming task they were facing. The poor wait staff at breakfast were scrambling to keep up, again no management. SHOULD HAVE BEEN THERE! Lucinda did apologize for my delimna, a little too late. Could not contr heat in rooms, UNBEARABLE! Would never stay here again.
February 2, 2014
Rated 2.0 out of 5.0 by Hungry1028 Comfortable bed, thats about it.
The hotel was a reasonable price for such short notice, and the bed was comfortable. Our room was ice cold. The heat clearly did not work, had to wear a hooded sweatshirt to bed. Tried ordering room service for breakfast: the phone just rang and rang. Called the front desk to see what was going on, they told me they were too busy to help. Bottom line: Don't offer services you can't provide.
January 30, 2014
Rated 2.0 out of 5.0 by Volleyball mom Super hot room
When I first walked into the room the heater was turned up all the way, I turned it down and left for a few hours and came back and the temp had gone down maybe 5 degrees. Made for an uncomfortable nights sleep. Hotel was full so we couldn't switch rooms. We had no issues with the cleanliness. The brunette lady at the front desk was not the nicest of people but the poor blonde lady was and was trying so hard to help out. Since I couldn't sleep I took my son down to the restaurant as soon as it opened the next morning and got something to eat, the restaurant staff was amazingly nice and very helpful.
January 29, 2014
Rated 3.0 out of 5.0 by Greenfield23 Overall Average
When I was younger, this Holiday Inn was THE place to go. There were two restaurants, there was a piano player in the lounge, there was a sense and air of style. Now... It's just average.
On the plus side... The bartender was sweet, and the lady at the front desk was very nice. The room was pretty clean..
On the negative side... There was only one towel in the room... All the furnishings, draperies etc are old and outdated. And as mentioned in other reviews , the HVAC unit sounded like an old man slurping soup through a fork. Very loud and obnoxious. It made it very difficult to sleep.
It would be really nice to see this hotel returned to its former glory.
January 5, 2014
Rated 2.0 out of 5.0 by travisair Run Down, No a/c only hot air
Hotel seemed old and run down. When I came in, the hotel seemed very hot so I turned on the a/c, but only hot air came out. I told the agent at the front desk, but she mentioned all rooms were like that. She didn't even check it out. Nice location, though.
January 1, 2014
Rated 5.0 out of 5.0 by Christmascouple Wonderful Hotel Stay
My wife and I have been to this hotel many times over the past six years. We always reserve a night's stay on symphony dates, as the auditorium is a pleasant five minute indoor walk from the hotel lobby. While the rooms are showing some age, -the hotel is nearly 30 years old-, the staff members are professional, friendly, and always helpful. Renovations are underway, and we look forward to the improvements, as this is one of our all-time favorite hotels. The restaurant and bar are very good, and the lobby with its waterfall and nine-story-high ceiling gives this Holiday Inn a 'wow' factor more than most. Special thanks to Crystal and Alexis for making us feel right at home.
December 30, 2013
Rated 5.0 out of 5.0 by wolverine1981 great hotel
great stay, great location, great staff, great food
December 30, 2013
Rated 5.0 out of 5.0 by SSarks Very relaxing with a great staff.
Next time I'm in Ft Smith this hotel is the only place I'll stay.
December 30, 2013
Rated 5.0 out of 5.0 by Orendorf231 Comfortable beds and knowledgeable staff
Stayed here for my business trip, The hotel and location is good with nice clean rooms the customer service is excellent! the reception and the desk did everything they could do to please you.
December 30, 2013
Rated 5.0 out of 5.0 by BigBadBilly Great Hotel
I stay here several times a week great place and great staff.
December 13, 2013
Rated 3.0 out of 5.0 by FeisFun Tim is great! He needs to share his experience with other clerks.
I have stayed in this hotel quite a few times. The previous time was in November 2013 and I was waiting until I returned from our December stay, giving them a second chance, before writing my review.
First, if you have any issues, talk to Tim. He seems to be the only one that make a guest welcomed, comfortable and actually means it when he says he is there to help. I have had conversations with other desk clerks and while they are very good at talking you through a situation and telling you how it will be resolved, little is done. Tim not only took care of the situation, when he saw me later that night, caught my attention and made sure we were okay.
November, no excuse for poor service, December there was a bad ice storm. Either way, if it wasn't for Tim, this review would be extremely unpleasant.
In November, our room heater didn't work. After writing a note and delivering to the front desk, talking to the front desk and calling 2x, maintenance finally came to manually turn on the heater the second night of our stay. I was told by maintenance there were certain rooms that the heater worked properly and since we were returning in a month, to request one of those rooms. When checking out in November, I went to the front desk two fold. 1-to request a room that the heater worked and 2-to tie my split reservation together so I didn't have to switch rooms.
Well, when the front desk clerk tied the reservation she changed my rate on my room which was $32/night plus tax more than my original rate. Thankfully, I had enough points and just cancelled the reservation and extended my points reservation. While the Holiday Inn in Grand Rapids had zero issue combining reservations, this task was a bit more than the clerk could handle in Ft Smith. I was told in December that she was new and since my rate was the internet rate originally, that once she goofed, she couldn't change it back. I am standing there thinking that she could have at least told me that she goofed rather than me finding out when getting my documents together for the next trip weeks later.
Positive, the hotel let me check in at 1:30, nice since I was trying to miss the storm.
Positive, platinum status recognized. This did not happen in November, so that was an improvement.
Upon checking-in in December, I again asked for a room where the heater worked. I was assured the heater worked in my assigned room. After sitting in a freezing room for almost an hour and just about ready to call downstairs the maintenance person showed up to turn on the heater. He said it would take about 20-30 minutes to warm up the room. Well, okay. I waited another hour and still in my jacket and hat. Finally, I called downstairs and Tim switched me to a room that the heater indeed worked and we were comfortable for the remainder of our stay. Still a pain to switch rooms, but there was no way I was spending 3 more nights in a room with no heat and 1/2" of ice outside.
Positive... when requested extra towels, delivery was within 15 minutes.
Overall bathroom cleanliness is marginal at best. Both stays, I found hair in the bathroom that was not ours nor did it looks to be any of the cleaners roaming the floor cleaning other rooms. The other is the cleaning staff is exceptional slow. Again, I would say it was because of the ice storm, but it was the same in November. It was 4:50pm one of the stays before housekeeping knocked to clean. At that point I had decided to pack up and go home a day early.
There were some other minor maintenance issues... but those wouldn't make or break a trip.
This was an average stay had it been an average hotel. It is not what I have become accustomed to as a Holiday Inn preferred "go-to" hotel. The hotel is understaffed on all levels or folks just don't want to put out effort. Not sure which.
Also, if the staff would inform the guests when they check in that if the heater is not on to call maintenance rather than sit for hours or even through the night with having no idea that the thermostat doesn't do anything, I think guests would be more understanding. Of course the better course of action would be for the heaters to be turned on prior to the arrival of the guest and not assign guests to rooms where the heater doesn't work at all.
December 10, 2013
Rated 3.0 out of 5.0 by cubbiesday WET CARPET
We stayed 4 nights as we were visiting my sons and grandchildren, over the Thanksgiving holiday. Room 508. I also had room 509 for 2 nights, for one of my Sons and his family, in from OK City. I enjoy staying at the Holiday Inn Downtown Fort Smith, when we get down to visit. This was our first bad time with it. The carpet in front of the window was soaking wet 2-3 feet from the wall. I couldn't have people over to visit. I had to go to their homes or restaurants, wherever. My sons room was the same but not quite as bad. Amanda at the front desk was the one bright spot. Very pleasent. A front desk man named Tim ? I believe....was rude, short and should not be in the greeting or helping people field AT ALL. How he got the front desk job, I have no idea
This is my first complaint ever about a Holiday Inn.
December 4, 2013
Rated 3.0 out of 5.0 by SoonerBorn Great hotel, but poor food and loud
The hotel staff was great. The front desk clerk was awesome. The only problems I encounterd in my 9 day stay was that you can hear people and sounds from other rooms. Im guessing either by the windows or the heating/air system. You can also hear people walking around above and below you. I would have assumed the hotel would have done a better job taking that into consideration. The beds are comfortable, but the sound of theair conditioner ticking is LOUD.The food was so-so. Very basic and desserts were almost non-existant. This maybe due to the fact they are in between chefs. I was told that by the staff.
Overall, Ive stayed in worse and better. Its average.
November 26, 2013
Rated 3.0 out of 5.0 by frozendancer We absolutely froze!
The hotel was fine; we weren't there long. Be advised, however, that adjusting the room temperature from heat to air-conditioning cannot be done in room on your own. When we were there, our room was an ice-box while our neighbor's was a sauna. I did not know to call to have maintenance come and switch something in the heat/air vents to change over from cool to heat and kept waiting for the room to heat up when I adjusted the thermostat to hot. When the temp is changing, the front desk needs to alert people at time of check-in that they cannot adjust from ac to heat on their own. Re: food - we had the buffet breakfast and received poor service and food was not refilled on the buffet. Barely anything was on the buffet the whole time and we were there around 9AM so not too close to the end on the weekend.
November 14, 2013
Rated 4.0 out of 5.0 by ftsmithvisitor2013 Hot and Cold (but otherwise great)
We loved the open central atrium that the rooms overlooked - really created a great feel instead of long stuffy dark hallways. Rooms also seemed well sound-proofed. But the air conditioning unit options pretty much came down to really cold or nothing. We would turn the AC on for an hour just to freshen up the air (was a bit stuffy otherwise), but then had to turn off as was way too cold! Also the hot was was so hot that you could really burn yourself if you weren't careful when turning on the sink/shower. And my husband is really picky about beds and pillows and he didn't sleep well at all. But otherwise great facility with free wi-fi in the rooms, free breakfast, and a nice atrium. And conveniently connected to the Convention Center, which is a really great facility.
November 13, 2013
Rated 1.0 out of 5.0 by Akphillips Horrible stay
The room was hot and stuffy when we arrived, but the air conditioning fan made a horrible noise. When I called the front desk, they were extremely apologetic and nice, butvoffered no solution.
November 12, 2013
Rated 5.0 out of 5.0 by Frameslinger serivice
The service at this hotel is amazing. The staff was very helpful and courteous.
November 3, 2013
Rated 5.0 out of 5.0 by Deborah67 Excellent staff skills and desire to be helpful
Having stayed in many different places for many years in many different venues, I can say this Holiday Inn has the most friendly and helpful staff I have ever had the pleasure of dealing with. Even if they cannot accommodate what is asked for, they are kind and seem generally sorry they cannot help. They are very professional and remember you from the day before and what interaction took place, checking up on it. The rooms are always clean and comfortable. I wish I had that bed! The only negative is lunch and dinner at the restaurant seems a little lacking in quality and taste. It was inconvenient on Saturday evening to have to go out to eat because only a buffet was being served that was not to my taste when all I had wanted to do was have a nice salad and use the hot tub which I did not get to do since I had to go out to eat. I am a senior citizen and my stamina was not able to do both. But all in all, it is a great place to stay and so nice not to have to get out in the weather to go to the Convention Center. Thank you again.
October 31, 2013
Rated 5.0 out of 5.0 by hood great service
I love my stays at Holiday Inn. I especially like the friendly staff that greets us with a smile. I need to mention one emp. whos name is Kevin, he went the extra mile for me and please let him know I told you so. I ask about my king suite as to why it did not have a frige or mic. in it and he said he would check on it for me. When I return from dinner I have a frige and microwave in my room. thanks to Kevin
I love you all.
October 30, 2013
Rated 2.0 out of 5.0 by k1952 Very Uncomfortable
The reception staff was ok, nothing more. I didn't appreciate having the manager come up to try to convince me to enroll in a promotional program when I said no to the receptionist. The bed was hard, as a board, I had poor night sleeps both nights. The screw on the toilet seat was broken. The armrest on the sofa bed was worn, able to see the foam. And the sofa bed was not very uncomfortable to sit on, the cushion sank into the bed and I could feel the wood frame on the back of my legs. All conference rooms were freezing.
October 27, 2013
Rated 5.0 out of 5.0 by ACEitoffwithLeanna Very friendly staff
My expectations for this location were very low when I booked it, but upon arriving that all changed. Excellent service by the staff. Very clean location.
October 24, 2013
Rated 5.0 out of 5.0 wonderful staff
Everything was great! Really enjoyed our stay. Will definitely stay here again.
October 18, 2013
Rated 5.0 out of 5.0 by John1070 No other choice
When staying in Ft. Smith, there is no other choice for me other than this Holiday Inn. I have stayed here numerous times and this will always be my "go to" location. The staff is second to none and the cleanliness leaves nothing to be desired. This will be my home away from home as long as I travel to the area. The daytime front desk manager, Crystal is one of the most personable people I have ever encountered in the hospitality industry. There is also a young man, Devin, that is accomodating and professional way beyond his years. Keep it up guys and you will always have my business.
October 17, 2013
Rated 5.0 out of 5.0 by missCarol comfortable bed and great service
I really enjoyed my stay and will be staying at this location again and again
October 10, 2013
Rated 2.0 out of 5.0 by PegW Old Hotel Uncomfortable Bed
Old hotel need updates. Bed uncomfortable & it was noisy outside. Hold to fall sleep. Food was not good and we had to wait a long time to be served. We missed sessions of our meeting waiting for our food. Parking not good. Limited parking close to the hotel. I had to park in a parking deck across the street. Staff was friendly & helpful.
October 9, 2013
Rated 3.0 out of 5.0 by JLRJr Great Staff! Noisy and loud HVAC System!!
Overall the Staff was Great! As far as the work out room was old - need update!Pool and jacuzzi were extreme on the chlorine!! The staff is Great! its the building that needs to update!
September 30, 2013
Rated 5.0 out of 5.0 by sooksb Great Room & Service
We always get the same room and the customer service is awesome. They accomodate quickly if something is needed in the room, acknowledge me as a Platinum member and ask if assistance is needed with luggage or anything else.
September 3, 2013