Rated 4.5 out of 5 by 223
Rated 4.0 out of 5.0 by Cindypnc Great Customer Service
After driving 10 hrs and checking in at approx 2am in the morning, our plan was to sleep at least 7/8 hrs. Around 6:15am it sounded like a garbage truck drove through our room. It was so loud it startled us and we sat right up in bed. After more banging and loud noises we couldn't get back to sleep. Needless to say, we checked out exhausted after only 4hrs. After contacting Rachel, she said she would look into it and call me back the next day. She did just that. Although they were not able to figure out what caused the problem, Rachel kindly offered me a certificate for a future free nights stay to make up for our inconvenience. I was very happy with the outcome and look forward to staying there in the future. That's how you keep a customer!
January 23, 2015
Rated 5.0 out of 5.0 by spambrain69 Nice stay
Thank you for you work at making the HI Express a nice place to stay.
January 21, 2015
Rated 5.0 out of 5.0 by artemesiany Clean, spacious, quiet and comfy
We really enjoyed our stay and the room quality. The room was spotless, as was the bathroom, the service at the front desk was very fast, and the variety of food for breakfast was great. The internet came up fast, and the tv had enough channels for us. I would stay again for sure.
January 16, 2015