Rated 4.5 out of 5 by 160
Rated 5.0 out of 5.0 by Loriawilli Great staff!
We stayed at the hotel for a wedding. One of our party was having a 70th birthday and they kindly allowed us to use the lobby area. They were great. Also, very close to Hudson walk!
September 19, 2013
Rated 3.0 out of 5.0 by Travelerny Not bad/ not great
There are two front office staff that are very good - Oliver (mgr) and Ali. Very attentive. Considering I have to come each week, it's a pretty comfortable room if you get the right room. Little things really when you travel a lot are things that are misses for them but if you are coming to stay for a few days, the staff itself are nice and the rooms are clean.
September 17, 2013
Rated 5.0 out of 5.0 by CVJ2013 Front desk and Housekeeping Staff were Excellent
I was a little worried about staying at this hotel after reading some older reviews; however, I was pleasantly surprised.
We arrived later than we anticipated, I called and the front desk clerk said it would be no problem. Upon arrival the check in was fast, easy and pleasant. Everything was clean in the room, no bad smells, there was a microwave and a refrigerator and they both worked just fine. What I really want to mention here is that the front desk clerks were all very nice,helpful and friendly; but special kudos to the housekeeping staff; the common area was clean and comfortable, they did a nice job on the breakfast with lots of choices and it was well organized and clean. Our room was taken care of and they did an excellent job, we couldn't ask for anything better. We will definitely stay here again when we go to visit our son next spring.
September 15, 2013
Rated 5.0 out of 5.0 by Grandma608 Always a Great Stay
My husband and I stay at the Poughkeepsie Holiday Inn Express quite often. The rooms are always very clean, and the staff extremely friendly and accomodating. We have never had any problems, and we look forward to our each visit.
September 11, 2013
Rated 4.0 out of 5.0 by hikingniki very comfortable, nothing wrong
I drove up from central Jersey to meet my cousin from Montreal for a hiking weekend and this was the best value and confort for two people sharing a room. It was really convenient/economical to just go down for breakfast in the hotel and then go. The walking bridge over the hudson was a nice experience as well. Plus we had a very nice dinner at Crave that was right under the bridge in Pougheepsie. I would stay there again for the rate we paid.
September 6, 2013
Rated 4.0 out of 5.0 by Kervin Wonderful people working here
This is my 4th stay at this hotel. Always a good experience. There was a hint of musty smell when I got in the room. Kinda like something was not dried very well. Smell disappeared after turning on AC or maybe I got used to it quickly. No big deal. Room was clean, AC nice and cold. My room was on the first floor right beside the pool. I swam for a few minutes. Pool is well maintained. Breakfast is basic but good. Coffee too weak for my taste, but then I really like strong coffee. Wish they had some sort of area activitiy board to let visitors know what is happening nearby. I found out about the New Paltz fairgrounds while casually talking to the concierge.
September 6, 2013
Rated 2.0 out of 5.0 by Janetheb billing was terrible
Did not know about the added $30.00 booking fee. Would like to see this on the invoice. Also my daughter was double charged for her room.
September 2, 2013
Rated 5.0 out of 5.0 by Rockie127 2nd time staying here.
Nice, comfy room. Extremely clean and well kept. Will recommend to others and will return if we are in the area.
September 1, 2013
Rated 5.0 out of 5.0 by Blacksoloman11 Business but not usual
Its rare that a hotel makes up for its modern look with old fashioned customer service. It was a very comfortable and pleasant stay. Kudos to the staff and thank you for the excellent service
September 1, 2013
Rated 5.0 out of 5.0 by Leyla33 Recent stay in Pougkeepsie, NY
Very nice hotel in a great location for business and sightseeing. All staff members were courteous and friendly. My room was always made up nicely when I returned at the end of the day. The woman in the breakfast area was always making sure everything was available. The front desk staff was wonderful with great suggestions for dinner and seeing the sights in the area. Oliver was very knowledgeable regarding the history of this beautiful area of NY state.
August 26, 2013
Rated 5.0 out of 5.0 by DBJL Comfortable Bed
We stayed three nights and I did not want to leave. Quiet and comfortable room and extremely comfortable bed. The best sleep I have had in many months and I have an expensive mattress at home. Only complaint I would have is the bathroom vanity is too small.
August 26, 2013
Rated 5.0 out of 5.0 by tommy31 great breakfast
We stay at holiday inn express because the staff, room and good breakfast. T he room are always clean and the beds are comfortable. We will be going to Va. in a few weeks and plan on staying at one of your hotels
August 22, 2013
Rated 5.0 out of 5.0 by jud0816 One of the nicest hotels ever.
From the moment we walked in we were warmly received. Oliver took the time to share information on restaurants, places to visit and was very knowledgeable. Our room was perfect and very comfortable. We are interested in visiting the area again and this is where we will stay.
August 21, 2013
Rated 1.0 out of 5.0 by RONALD244 NO A/C AND TV
THE A/C WAS NOT WORKING PROPERLY AND NEVER COOLED THE ROOM OFF. THE TV CABLE SERVICE WAS NOT WORKING IN THE ENTIRE HOTEL AND WAS NOT RESOLVED. THE STAFF WAS KIND ENOUGH TO COMP THE ROOM.
August 20, 2013
Rated 4.0 out of 5.0 by SHGDC Cleaner than my last stay
Been using your facility for about 30 years. Hotel is getting "tired" but still hasn't reached a point where I'm forced to go to another facility.
Oliver is terrific-been dealing with him for about 10 yrs. Diana knows her stuff, and is a pleasure to work with. I realize that this is not a high-end facility-and the value is good-although at the door prices make it less a a value than in the past. The online price however was sustantially lower.
Summarilly-still prefer your facility over a very poor field in the New Paltz-Poughkeepsie area.
August 14, 2013
Rated 4.0 out of 5.0 by FDR1 Nice Place
The staff was nice and the room was clean. The breakfast was nice. My daughter likes the pancake machine. It would be nice if some more gluten free/ vegetarian options were available. Also, recycling should be available for guests.
However, this was a nice place in a good location and I would stay there again.
August 12, 2013
Rated 5.0 out of 5.0 by percy811 nice room, good breakfast
room was clean and nice. lots of choices for breakfast- kids loved the pancake machine. would recommend this hotel.
August 11, 2013
Rated 5.0 out of 5.0 by Raz3 the bed was veey cimfortable
had a great night sleep
room was very large and comfortable with great amenities
the pool was very relaxing but needed mor seating
my wife really enjoyed th selection of breakfest items
August 9, 2013
Rated 5.0 out of 5.0 by Pijo very good location and good breakfeast choices
We were 2 adults for visitng 2 night stays
Very Clean room with Fridge et Micro wave,
Out Side Pool ( not heated)
lot of parking, even a picnic table in the back
vERY WELL LOCATED between Poughkeepsie and Hyde Park
Close for the Mansion Visit.
We stongly recommand this hotel
August 7, 2013
Rated 5.0 out of 5.0 by Skeet4224 Great stay
Everything was nice
Breakfast had good choices
Staff very accommodating
August 5, 2013
Rated 4.0 out of 5.0 by BigE65 Comfortable and clean
Overall, a good property. Rooms clean. Beds comfortable. Breakfast fresh and hot. Recognized at checkin and thanked for being a Priority Club/IHG member. Provided with a bag of snacks and bottle of water as a member perk. Friendly and helpful front desk staff even offered to find us a place to eat dinner.
July 31, 2013
Rated 5.0 out of 5.0 by Albany1 Great hotel
Clean, spacious room. The staff was very friendly, knowlegeable.
July 31, 2013
Rated 4.0 out of 5.0 by bwaybaby handy and comfy
the room was comfy, and clean. It was very warm when we first checked in. We turned the air up went out and when we came back it was ok. We didn't use the breakfast service because it was way too crowded. I liked how convenient the hotel was to everything we needed to do.
July 26, 2013
Rated 5.0 out of 5.0 by LBC1128 clean room, comfy and quiet.
Very nice staff and helpful when we checked in. We were okay with the room for a one night stay. While things are a little worn and dated in this hotel and the place lacks ambience, the room was clean, the bed was very comfortable and we had a good night's sleep. No complaints. If you're not expecting or looking for "luxury" it's fine!
July 19, 2013
Rated 5.0 out of 5.0 Excellent experience overall.
Really good cookies!
The service, the Staff, the rooms, the breakfast we cannot say enough good about it, everything was excellent.
Our only issue was the temperature of the outdoor pool. It was only 74 degrees when we were there and not swimmable to our tastes anyway.
I would recommend this hotel to friends for sure.
July 19, 2013
Rated 5.0 out of 5.0 by Erin65 Nice outdoor area and pool with excellent customer service
After a long drive, the pool area was pretty and relaxing. The staff made sure we were able to find our way around Poughkeepsie and make our connection to New York City.
July 15, 2013
Rated 1.0 out of 5.0 by mmario Noa as like others Holiday Inn
The hotel is old and kind of dirty. The staff is good, however the overall experience is really bad. I wouldn't recommend it for anybody.
July 15, 2013
Rated 5.0 out of 5.0 by Cat24 Clean, comfortable accommodations; great service!
We easily checked in at 10:00, guaranteed late arrival. As a Priority Rewards member, we received a small tote bag with water, Sun Chips, and a Twix bar...nice touch! The room was spacious, the bed was luxuriously comfortable. It was nice to sit on a couch to watch tv instead of the bed. Close to area attractions... we visited the Walkway over the Hudson, Locust Grove, and very much enjoyed the Hot Air Balloon Festival! Good breakfast.....great place to stay!
July 11, 2013
Rated 2.0 out of 5.0 by NonValuedGuest CouldTry Harder
Reservations were made for 5 nights. Linens were not changed on a daily basis even though blood stains from an open wound which came through its dresing were present. One day when we were going to leave in the early afternoon the head of housekeeping was asked when the housekeepers leave. We were advised 3:00PM. We left between 1 and 1:30 PM. Upon returning after 12:AM the next morning the room had not been made up. The room clerk provided clean towels. Later an adjusment to the rate was requested from the manager. She tried to pass this on to leaving late. However the head of housekeeping was present and reminded that she was asked when housekeepers leave. The manager treated me as an annoyancve instead of a valued quest. She made a very minimal adjusted.
The breakast offered was better than some of the other motels we have stayed at. Motels are a place to sleep
July 7, 2013
Rated 5.0 out of 5.0 by Unionmom Very convenient and fit the bill
Needed a one night stay in Poughkeepsie and the Holiday Inn was perfect. When I first booked the room, I didn't realize great "continental breakfast" was included, rooms were comfortable and clean, storage room stored our bikes, coffee and hot chocolate available 24 hours.
July 6, 2013