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Rated 4.4 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Awesome service!!! The nice lady on the night shift went out of her way to get me a room even though it appeared they were fully booked. she was awesome!!! Thank you so much. A.Cook July 25, 2014
Rated 5.0 out of 5.0 by Not Disappointed Rode our bike to ride the Back of the Dragon. Was so concerned about accommodations because of a few 'bad' experiences. This was not one of them. The Hotel and rooms are very clean. No smells, no bugs. The staff was very friendly and helpful. Husband was disappointed that the hotel has no information on local attractions in their lobby. We enjoyed our ride and would stay again. July 9, 2014
Rated 5.0 out of 5.0 by We stay here every time we visit relatives My family really loves this hotel! The breakfast and the swimming pool are our most favorite things. The staff is courteous and helpful. The rooms are clean and well-appointed. If I could change anything, I guess I wish I could get the rooms cheaper. However, if you use IHG rewards, you can get a free room or discounts occasionally. Also, the AC fan runs all the time and even on low is a little loud. And the queen beds are comfortable, but when sleeping two, the mattress is sloped a little if you want to sleep on the edge. July 5, 2014
Rated 5.0 out of 5.0 by Order of the Eastern Star It was a one night stay for an Official Visit and the accommodations were great. July 2, 2014
Rated 5.0 out of 5.0 by Restful sleep and restful mountain view This hotel was newer and very clean. The staff was courteous and helpful and the beds were very comfortable. The pillows were not too bulky which was a problem we had been having on this trip. We had a beautiful view of wooded mountains and slept great and enjoyed the quiet. Would stay here again. June 29, 2014
Rated 5.0 out of 5.0 by Home away from home! Delighted with our recent stay! From check in to check out - we could have have been more pleased! We cannot wait to return! Thank you Claypool Hill Holiday Inn Express Team for making our trip SUCH a pleasurable one! June 27, 2014
Rated 3.0 out of 5.0 by Out of the choices, this is the best for the location There are not many places to choose from when staying in this area, but this hotel manages to have rooms available when they are needed. This property serves the oil/gas industry, as well as the coal industry, and it is becoming run down pretty quickly. I think because they are the only show in town that is worthwhile to stay at, they are forgetting the the industry workers like to have a nice place to stay as well. I would say if there were more options, this place would struggle a bit to keep up. Work on the cleanliness, and the overall experience, and you will get right back up to where you started. The front desk staff is exceptional, so awesome job there!! June 26, 2014
Rated 5.0 out of 5.0 by Best in area Best hotel in the area. Room was clean and the staff was very friendly. June 18, 2014
Rated 5.0 out of 5.0 by Excellent Service We were in town for a funeral and needed a nice place to stay. We were warmly welcomed by the staff which made us feel right at home. June 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Wonderful hotel, clean and comfortable and the staff seem to really care about your stay June 5, 2014
Rated 5.0 out of 5.0 by Great staff Our visit was wonderful even though it was cut short due to a memeber of our party having a vehicle accident. The staff was very understanding of our situation and we really appreciate their support. Would and will return again! June 2, 2014
Rated 4.0 out of 5.0 by productive atmosphere The room was extremely clean, roomy, and comfortable. I was able to work without interruption, in a productive environment. The staff were extremely helpful. Breakfast was bigger than I expected. A little pricey for the area, in my opinion; but, the room was nicer than other area places that I have stayed. April 29, 2014
Rated 5.0 out of 5.0 by Mel from GA I would recommend this hotel as a good place to stay. April 23, 2014
Rated 4.0 out of 5.0 by Predictable experience Everything here is what you have come to expect from HIExpress. I personally judge their prices to be a little higher than appropriate for the area. April 8, 2014
Rated 5.0 out of 5.0 by Very enjoyable weekend I would recommend this hotel to everyone. We have stayed here many times and always had a good experience. The first thing I noticed is how nice everything smelled from the lobby throughout the hotel. Great job! Keep up the good work! April 2, 2014
Rated 3.0 out of 5.0 by Things Happen But Redeemable My stay at the Claypool Holiday Inn Express was from March 23 - 28, 2014. I had several issues, the first being upon check-in. Because I had a government room rate, a rate that had been negotiated with the sales department and my company, I was harassed for a government work id upon check-in. However, a peer had gotten checked into her room with no problems. The hotel was installing new fitness equipment, which meant I could not exercise. The expectation was that the equipment was going to be up and running by Monday; however, it was checkout on Friday, and the equipment was still not functional. The breakfast was okay for your average person; however, I was going to a meatless diet and there wasn't any real options. I would recommend this hotel, as I am sure the fitness center should be up and running. The best part about the stay were the soft cookies on display every day after a long's day work. My favorite was the oatmeal, but I just couldn't work those cookies off. March 31, 2014
Rated 4.0 out of 5.0 by Nice place Overall a very nice place, the pool had issues and on one occasion we were told the pool was closed and that a repairman would be called "in a little while". An hour later there was a pool party going on. Seemed suspicious since the pool was filled with small children and none appeared to be guests. January 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service. December 10, 2013
Rated 1.0 out of 5.0 by Stay SOMEWHERE ELSE!!! Housekeeper walked in on me approximately 45 minutes after I checked in. It was after 4 PM, while I was trying to get to the shower! No knock, no verbal announcement, and I had on no clothing!. Heater only worked if put to high fan but would not turn off after it reached the temp setting. Low fan would not work at all. Woke up in middle of night to find I was sharing bed with a few small ants. All that and I got a small sum off of my bill! Have stayed here ten-twelve times on business. Would be better off sleeping in the truck!! December 5, 2013
Rated 5.0 out of 5.0 by GREAT MANAGER MS. TOMBLIN, THE MANAGER ON DUTY TOOK IT UPOHERSELF TO PUT IN MY PROFILE THAT I HISTORICALLY ARRIVE EARLY. I WAS GREETED WITH A SMILE BY NAME, AND MY ROOM WAS READY 3 HOURS EARLY. THANKS AND I APPRECIATE THE ABOVE AND BEYOND..... November 22, 2013
Rated 5.0 out of 5.0 by Hidden gem Great staff, great bedding, and amenities. I was able to wash a load of clothes, get dinner delivered (from a local restaraunt), catch up on the news with USA Today, and relax in the hot tub BEFORE getting my work done on the free wireless. In this area, pickens are slim, so book early if you think you may be in the area. November 18, 2013
Rated 5.0 out of 5.0 by overall great experience THE SEVERAL TIMES I HAVE STAYED HERE HAVE BEEN GOOD ONES. CLEAN ROOMS, GREAT SERVICE, AND PLEASANT STAFF. September 25, 2013
Rated 4.0 out of 5.0 by Great Service I would recommend staying at this property to anyone. The only concern I had was that I could not change my rate at the front desk. I was told to do it online. The facility was clean and the staff were wonderful! September 9, 2013
Rated 5.0 out of 5.0 by Just very comfortable Great scenery. Very comfortable! The mountains were nice September 9, 2013
Rated 4.0 out of 5.0 by Overnight Stay Did not expect to get a "swag bag" at check in - it had cookies, bag of chips, water & a nutrition bar in it. The check in staff were very friendly & helpful as we did check in early. The room was clean and comfortable as was the bathroom. The only downside was there were not enough pillows for a king size bed. August 22, 2013
Rated 5.0 out of 5.0 Comfortable bed and great service This hotel is very clean and a very friendly place. I will be going back as soon as I can. August 15, 2013
Rated 5.0 out of 5.0 by Fantastic Family Reunion Gathering Lodging We had our extended family reunion this year and stayed at the HI Express in Claypool Hill. It was a fantastic place for such a gathering. We were allowed to visit in the breakfast area beyond breakfast hours and it turned out to be so convenient to so down and socialize and then go exercise, etc. Staff were gracious. The hotel was clean and the breakfast bar offered a Weight Watchers friendly breakfast bar (so long as you pass by the muffins, butter, syrup, etc.). I ate hard boiled eggs, toast, coffee, and bananas and stayed on my WW plan. Such a beautiful area! Go for the Wardell Hams at the nearby Wardell Store. Call to see if it is open. August 13, 2013
Rated 4.0 out of 5.0 by Pleasant hospitality and clean comfortable beds I stay here 20+ nights per year and it is without a doubt the nicest offering in the area. Staff is always polite and courteous. Softest towels of any IHG property I have visited! I would recommend advance booking because it is often full. Hot, tasty breakfast ready for you in the morning. Even though this property is often filled to capacity, it remains a quiet comfortable place to stay. No noise issues from other rooms/floors. I have encountered an occasional problem with the swimming pool and whirlpool so if that is important, you might want to call ahead. Parking lot can be difficult to navigate as many of the normal guests drive large trucks making the lot fill up quickly. Fitness room is minimal. Would like to see a universal machine or a set of adjustable dumbbells. Television selection is okay only. HBO often does not work or has bad picture. July 23, 2013
Rated 3.0 out of 5.0 by BAD A/C THE A/C KEPT CUTTING OFF ALL NIGHT LONG AND THE AVERAGE TEMPAERATURE WAS ABOUT 73 DEGREES. nOT A GREAT STAY July 22, 2013
Rated 5.0 out of 5.0 by Gracious Appalalchian Hospitality Staff at Claypool Hill are EXTRAORDINARILY HOSPITABLE. The pool was not too cold and the exercise room was adequate. Breakfast was such that even a Weight Watcher (like me) could manage by making appropriate choices. The only improvement I can suggest would be fat-free Greek yogurt for breakfast. I'm coming back to the area for a family reunion soon and I will definitely stay at this Claypool Hill hotel. July 19, 2013
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