Rated 4.4 out of 5 by 54
Rated 5.0 out of 5.0 by TLB48156 Nice Stay
Newer hotel for the area. Hotel was clean as was the room. Staff was very friendly. Only item of concern for me is the A/C unit (Fan) cycling on and off. I prefer to leave the fan on an all time and just let the A/C unit cycle on off as needed. As I am a light sleeper this does not allow me to get a good nights sleep.
August 14, 2014
Rated 4.0 out of 5.0 by TRD3 Best Hotel in Richlands area
The rooms are clean and the staff is very pleasant as well as attentive. There are plenty of choices at breakfast and the in room coffee is a nice touch.
August 12, 2014
Rated 5.0 out of 5.0 by JanetL54 Clean and comfortable room
We stayed in a suite and I was very impressed with the overall accommodations . We were in the area for a funeral and had to extend our stay. The front service representative was able to let us stay in the same room upon request. I have stayed in many hotels and found this one to be nice and quite. I heard no slamming doors or people running in the halls and yelling. We will definitely use this hotel again if in the area.
August 11, 2014
Rated 5.0 out of 5.0 by My Ruby Red Slipper Amazing stay
From the fire in the fireplace of the lobby to the amazing front desk personnel our stay was incredible.
We arrived extremely late. The front desk immediately remembered our calling to say we would be arriving very late. The room was immaculate, decorated tastefully, and the bed was like sleeping on a cloud. The shower was beautiful with plenty of hot water and more towels than we needed.
Breakfast the next morning was equal to going to a restaurant. Even as late as we checked out there was still an amazing amount of choices.
Our stay was wonderful and we would stay there again if in the area.
August 8, 2014
Rated 5.0 out of 5.0 by Big Bobby Great Place to Stay!
The hotel was very clean and the staff was willing to do whatever it took to make my stay comfortable. I will be back at the HIE in Claypool Hill, soon.
See You There
July 28, 2014
Rated 5.0 out of 5.0 by Mr.Cook Awesome service!!!
The nice lady on the night shift went out of her way to get me a room even though it appeared they were fully booked. she was awesome!!!
Thank you so much.
July 25, 2014
Rated 5.0 out of 5.0 by cddaisy Not Disappointed
Rode our bike to ride the Back of the Dragon. Was so concerned about accommodations because of a few 'bad' experiences. This was not one of them. The Hotel and rooms are very clean. No smells, no bugs. The staff was very friendly and helpful.
Husband was disappointed that the hotel has no information on local attractions in their lobby.
We enjoyed our ride and would stay again.
July 9, 2014
Rated 5.0 out of 5.0 by Tastykake We stay here every time we visit relatives
My family really loves this hotel! The breakfast and the swimming pool are our most favorite things. The staff is courteous and helpful. The rooms are clean and well-appointed. If I could change anything, I guess I wish I could get the rooms cheaper. However, if you use IHG rewards, you can get a free room or discounts occasionally. Also, the AC fan runs all the time and even on low is a little loud. And the queen beds are comfortable, but when sleeping two, the mattress is sloped a little if you want to sleep on the edge.
July 5, 2014
Rated 5.0 out of 5.0 by Cathy from VA Order of the Eastern Star
It was a one night stay for an Official Visit and the accommodations were great.
July 2, 2014
Rated 5.0 out of 5.0 by Subu55 Restful sleep and restful mountain view
This hotel was newer and very clean. The staff was courteous and helpful and the beds were very comfortable. The pillows were not too bulky which was a problem we had been having on this trip. We had a beautiful view of wooded mountains and slept great and enjoyed the quiet. Would stay here again.
June 29, 2014
Rated 5.0 out of 5.0 by Constant Traveler 14 Home away from home!
Delighted with our recent stay! From check in to check out - we could have have been more pleased! We cannot wait to return! Thank you Claypool Hill Holiday Inn Express Team for making our trip SUCH a pleasurable one!
June 27, 2014
Rated 3.0 out of 5.0 by jh6447 Out of the choices, this is the best for the location
There are not many places to choose from when staying in this area, but this hotel manages to have rooms available when they are needed.
This property serves the oil/gas industry, as well as the coal industry, and it is becoming run down pretty quickly. I think because they are the only show in town that is worthwhile to stay at, they are forgetting the the industry workers like to have a nice place to stay as well. I would say if there were more options, this place would struggle a bit to keep up.
Work on the cleanliness, and the overall experience, and you will get right back up to where you started.
The front desk staff is exceptional, so awesome job there!!
June 26, 2014
Rated 5.0 out of 5.0 by Writing Tiger Best in area
Best hotel in the area. Room was clean and the staff was very friendly.
June 18, 2014
Rated 5.0 out of 5.0 by Kaye22 Excellent Service
We were in town for a funeral and needed a nice place to stay. We were warmly welcomed by the staff which made us feel right at home.
June 13, 2014
Rated 5.0 out of 5.0 by dmowen Comfortable bed and great service.
Wonderful hotel, clean and comfortable and the staff seem to really care about your stay
June 5, 2014
Rated 5.0 out of 5.0 by bill1245 Great staff
Our visit was wonderful even though it was cut short due to a memeber of our party having a vehicle accident. The staff was very understanding of our situation and we really appreciate their support. Would and will return again!
June 2, 2014
Rated 4.0 out of 5.0 by Jade45 productive atmosphere
The room was extremely clean, roomy, and comfortable. I was able to work without interruption, in a productive environment. The staff were extremely helpful. Breakfast was bigger than I expected. A little pricey for the area, in my opinion; but, the room was nicer than other area places that I have stayed.
April 29, 2014
Rated 5.0 out of 5.0 by Mel Atlanta Mel from GA
I would recommend this hotel as a good place to stay.
April 23, 2014
Rated 4.0 out of 5.0 by TennesseePhotoMan Predictable experience
Everything here is what you have come to expect from HIExpress. I personally judge their prices to be a little higher than appropriate for the area.
April 8, 2014
Rated 5.0 out of 5.0 by Satisfied Client Very enjoyable weekend
I would recommend this hotel to everyone. We have stayed here many times and always had a good experience. The first thing I noticed is how nice everything smelled from the lobby throughout the hotel. Great job!
Keep up the good work!
April 2, 2014
Rated 3.0 out of 5.0 by Taquila Things Happen But Redeemable
My stay at the Claypool Holiday Inn Express was from March 23 - 28, 2014. I had several issues, the first being upon check-in. Because I had a government room rate, a rate that had been negotiated with the sales department and my company, I was harassed for a government work id upon check-in. However, a peer had gotten checked into her room with no problems. The hotel was installing new fitness equipment, which meant I could not exercise. The expectation was that the equipment was going to be up and running by Monday; however, it was checkout on Friday, and the equipment was still not functional. The breakfast was okay for your average person; however, I was going to a meatless diet and there wasn't any real options. I would recommend this hotel, as I am sure the fitness center should be up and running. The best part about the stay were the soft cookies on display every day after a long's day work. My favorite was the oatmeal, but I just couldn't work those cookies off.
March 31, 2014
Rated 4.0 out of 5.0 by Grandmaof8 Nice place
Overall a very nice place, the pool had issues and on one occasion we were told the pool was closed and that a repairman would be called "in a little while". An hour later there was a pool party going on. Seemed suspicious since the pool was filled with small children and none appeared to be guests.
January 3, 2014
Rated 4.0 out of 5.0 by cas28115 Comfortable bed and great service.
Comfortable bed and great service. Comfortable bed and great service.
December 10, 2013
Rated 1.0 out of 5.0 by bradster1966 Stay SOMEWHERE ELSE!!!
Housekeeper walked in on me approximately 45 minutes after I checked in. It was after 4 PM, while I was trying to get to the shower! No knock, no verbal announcement, and I had on no clothing!. Heater only worked if put to high fan but would not turn off after it reached the temp setting. Low fan would not work at all. Woke up in middle of night to find I was sharing bed with a few small ants. All that and I got a small sum off of my bill! Have stayed here ten-twelve times on business. Would be better off sleeping in the truck!!
December 5, 2013
Rated 5.0 out of 5.0 by CAPPI5 GREAT MANAGER
MS. TOMBLIN, THE MANAGER ON DUTY TOOK IT UPOHERSELF TO PUT IN MY PROFILE THAT I HISTORICALLY ARRIVE EARLY. I WAS GREETED WITH A SMILE BY NAME, AND MY ROOM WAS READY 3 HOURS EARLY.
THANKS AND I APPRECIATE THE ABOVE AND BEYOND.....
November 22, 2013
Rated 5.0 out of 5.0 by Wiggy36 Hidden gem
Great staff, great bedding, and amenities. I was able to wash a load of clothes, get dinner delivered (from a local restaraunt), catch up on the news with USA Today, and relax in the hot tub BEFORE getting my work done on the free wireless. In this area, pickens are slim, so book early if you think you may be in the area.
November 18, 2013
Rated 5.0 out of 5.0 by JPC2 overall great experience
THE SEVERAL TIMES I HAVE STAYED HERE HAVE BEEN GOOD ONES. CLEAN ROOMS, GREAT SERVICE, AND PLEASANT STAFF.
September 25, 2013
Rated 4.0 out of 5.0 by Michele58 Great Service
I would recommend staying at this property to anyone. The only concern I had was that I could not change my rate at the front desk. I was told to do it online. The facility was clean and the staff were wonderful!
September 9, 2013
Rated 5.0 out of 5.0 by Zoborg Just very comfortable
Great scenery. Very comfortable! The mountains were nice
September 9, 2013
Rated 4.0 out of 5.0 by Rhonda11 Overnight Stay
Did not expect to get a "swag bag" at check in - it had cookies, bag of chips, water & a nutrition bar in it. The check in staff were very friendly & helpful as we did check in early. The room was clean and comfortable as was the bathroom. The only downside was there were not enough pillows for a king size bed.
August 22, 2013