Rated 4.3 out of 5 by 22
Rated 4.0 out of 5.0 by Shadow38 Pleasant hospitality and clean comfortable beds
I stay here 20+ nights per year and it is without a doubt the nicest offering in the area. Staff is always polite and courteous. Softest towels of any IHG property I have visited!
I would recommend advance booking because it is often full.
Hot, tasty breakfast ready for you in the morning. Even though this property is often filled to capacity, it remains a quiet comfortable place to stay. No noise issues from other rooms/floors.
I have encountered an occasional problem with the swimming pool and whirlpool so if that is important, you might want to call ahead. Parking lot can be difficult to navigate as many of the normal guests drive large trucks making the lot fill up quickly.
Fitness room is minimal. Would like to see a universal machine or a set of adjustable dumbbells.
Television selection is okay only. HBO often does not work or has bad picture.
July 23, 2013
Rated 3.0 out of 5.0 by luis127 BAD A/C
THE A/C KEPT CUTTING OFF ALL NIGHT LONG AND THE AVERAGE TEMPAERATURE WAS ABOUT 73 DEGREES. nOT A GREAT STAY
July 22, 2013
Rated 5.0 out of 5.0 by FROUGHT Gracious Appalalchian Hospitality
Staff at Claypool Hill are EXTRAORDINARILY HOSPITABLE.
The pool was not too cold and the exercise room was adequate. Breakfast was such that even a Weight Watcher (like me) could manage by making appropriate choices. The only improvement I can suggest would be fat-free Greek yogurt for breakfast.
I'm coming back to the area for a family reunion soon and I will definitely stay at this Claypool Hill hotel.
July 19, 2013
Rated 5.0 out of 5.0 by stosh54 beds a bit hard to get comfortable
over all a very nice stay been staying here for the past several years have enjoyed my stay every time good customer care and took care of every need. plan on coming back next year
July 7, 2013
Rated 5.0 out of 5.0 by Perkiegar great place
Staff are great, hotel is super. Repeat guest. I really enjoy my stay every time I visit this hotel.
June 30, 2013
Rated 5.0 out of 5.0 by HappyGuest20 Looked after me like i was family
Thank you everyone for making my stay so comfortable and appropriate for my needs, the staff were all wonderful, flexible and caring. I wanted for nothing. Thank you!!!! Will be back.
June 17, 2013
Rated 5.0 out of 5.0 by Brown51804 Great stay, excellent service!
A + staff, very helpful in everyway. Moved our room to better accommodate our party. Treat bags were nice touch when we arrived. Breakfast and hospitality on Sunday was A+! Couldn't have asked for a better stay!
May 20, 2013
Rated 4.0 out of 5.0 by Businessperson Nicest hotel in Claypool Hill, Virginia
I've been staying here for many years and for business purposes, every week for the last year. The front desk staff are always friendly and accommodating. The cookies in the evening are a welcome touch. The rooms are comfortable and clean. The beds are somewhat warm with the mattresses, but I put down a towel on the bed and it's cooler. The bathrooms are clean and bright, but the towels are starting to get a little thin. Some rooms have a microwave and mini-fridge which work well. The internet connection works well the majority of the time. AC/heat works well. The exercise room is clean and towels are provided. The television in there needs to be able to reach a louder volume to ovecome the noise of the machines. There are 2 treadmills and a bike which all function well. The breakfast bar is pretty good, with minor changes in the main menu each day. The rooms are usually pretty quiet with the occasional loud elephant being overhead or the noisy neighbor once in a blue moon. Overall, this is the best hotel in the area and there are no other real choices to stay at.
February 26, 2013
Rated 4.0 out of 5.0 by gavitt Great Service
Best place in this area to stay. Area missing places to eat other than fast food.
February 20, 2013
Rated 5.0 out of 5.0 by Grant757 Great Service
I have stayed at this hotel several times over the past 5 years. the staff is always polite and courteous. If I had a problem it was always addressed in a professional manner. For the price it is a great hotel.
January 10, 2013
Rated 3.0 out of 5.0 by Toad Hotel
One of the worse holiday inns I have stayed. Could not regulate the heat and air. The water had a smell to it and was hard. Room had a odor to it and not your normal hotel odor.
January 7, 2013
Rated 3.0 out of 5.0 by mdl2110 Smoke Free travelrs should not stay here
I recently stayed at this facility. My room was on the 3rd floor. Half of this floor is designated for Smoking Rooms and the other half for non smoking. This entire floor smells terrible. My room was 325 which is at the far end of the no smolking section. The room did not smell too badly, but you could not enter the hallway without being floored by all of the smoke being generated at the other end. If you have smoke sensitivties you can not stay here.
Can not comment on breakfast bar as there was a power outage and the hotel does not have backup power source so there was no breakfast available.
November 19, 2012
Rated 2.0 out of 5.0 by Toad Worst Holiday in I ever stayed
heater noisey, could not control heat or air. Set at a range and could not alter. Regardless, if the heat/air was shut off the equipment still ran. Towels were hard, water was hard, water pressure was not valid. Shower head needs a good cleaning. The room had a smell that was not pleasant.
November 12, 2012
Rated 3.0 out of 5.0 by nonrev Breakfast
I am a frequent guest of Holiday Inn. During my many stays over the years, I have 99% of the time been very pleased with all aspects of my stay. My most recent visit at the Claypool Hill location was disappointing for one reason. The breakfast bar had almost nothing to eat and the employee working the breakfast area didn't seem to care. I ask if more food could be brought out and was told it would take 20 minutes for the ovens to heat back-up. This was at 9:30 a.m.on a Sunday morning, my family had just joined me for breakfast and they were suppose to serve breakfast until 10:00 a.m.
I had been in the breakfest area since 9:00 a.m. drinking coffee while waiting for my family and saw many people have the same thoughts I was having because the food was gone at 9:00 when I first arrived and was never re-stocked.
Bottom line, don't advertise breakfast if you aren't going to provide it!
October 19, 2012