Rated 4.2 out of 5 by 151
Rated 5.0 out of 5.0 by ngvc great service love the bed pillows
The staff was attentive and courteous. They provided an additional baby crib when asked. The room was clean and ready to be used. When we forgot beach towels, the staff happily supplied more! The breakfast was great. There were multiple choices for milk, juice, cereal, yogurt and breakfast. A great stay.
July 24, 2014
Rated 5.0 out of 5.0 by LadyJane74 Comfortable room
I have stayed at this Holiday Inn Express several times. If it weren't nice, I wouldn't go back. It has always been clean, and the staff has always been helpful. This time I did have an eye problem, which caused a few challenges for me, but the hotel staff noticed and always offered to help. The breakfast area is large enough to accommodate several guests at one time. When in the area again, this will be my choice.
July 20, 2014
Rated 5.0 out of 5.0 by jbpc great service
All the staff was helpful and nice from check in to checkout. The room was clean and the beds comfortable. The breakfast has several delicious choices.
July 19, 2014
Rated 5.0 out of 5.0 by AJMom12 Overnight Travelling
Made this stop travelling north from FL. All was really good. Quiet, clean. Breakfast was just ok.
July 16, 2014
Rated 3.0 out of 5.0 by slrobinson No microwaves
This hotel was clean but they need to put microwaves in the rooms are in the lobby. We had to go out and buy hot food because there was no microwaves to warm up the food we had in the room.
July 14, 2014
Rated 2.0 out of 5.0 by NancyFL Disappointing Stay
First, as the wife of a Rewards Club member I was told that my reservation should have my husband's approval mentioned on the reservation since he wasn't with me. I have stayed multiple times in other HIE and this has never been an issue. I have always been greeted warmly, but not at this hotel. Next, my room #306 smelled like stale smoke. I really smelled it when I closed the curtains. The bathroom was clean, the bed was comfortable, but there was a layer of dust around the base of the bed and behind the night stand. This is not typical for HIE. I stayed the night before at a different HIE and had an excellent experience. Also, the eating area is very small with not enough tables to accommodate all the guests, I shared my table with another guest. I will continue to stay at HIE because I usually have an excellent experience, but I will not stay here again.
July 13, 2014
Rated 4.0 out of 5.0 by wfgiii Very nice!
Hotel very clean. Stayed for 3 nights and found the room cleaned and made up each day. Bathroom was clean and this is very important to us. Lobby very clean. Very close to a number of restaurants and other places that are important. Also, very close to the Interstate.
July 6, 2014
Rated 5.0 out of 5.0 by HB72 weary trav eler
we have stayed in many holiday inn's and this is one of the best for us , good room, quiet for resting , after the hard days travel , friendly staff , a place I can be proud to stay in
July 4, 2014
Rated 5.0 out of 5.0 by Laurel F. Comfortable and Clean
We stayed at this hotel for one night while traveling. The room was clean and comfortable, and there was a good variety of options for breakfast.
July 2, 2014
Rated 5.0 out of 5.0 by tkcknoxx clean rooms, great staff
Location was perfect and rates very reasonable. We had an event in Knoxville and this was outside of city so no city noises but close enough to make our destination with no problems. Service was excellent. All staff encountered were friendly and helpful. The room was a little warm when we first got in, and had to adjust the air. It cooled off quickly. The breakfast was excellent, even my big eater husband was satisfied. I do wish there were more fresh fruit options. They just had a few bananas and apples and the bananas were very brown and no way to wash the apples. Coffee was excellent, biscuits and gravy excellent, eggs awesome, and my personal favorite cinnamon rolls. The staff kept the eating area clean and stocked. We liked it so much, we have already made reservations for two other trips to Knoxville in the upcoming months.
July 1, 2014
Rated 2.0 out of 5.0 by Mickey1935 Staff and Service
The first day of our stay was a little frustrating. We were on the Second Floor and the first keys given us for our room did not work. We had to go back down to the desk and get new keys.
The second day we left our room about 10:30 am and returned at 8:00 pm. No one had attempted to clean our room. Waste baskets were full. We were out of Kleenex and fresh towels.
My husband had to go to the desk and ask for towels and Kleenex. NO ATTEMPT had been made to tidy our room or bed.
We were very surprised that this problem would happen at a Holiday Inn Express.
Thank you for the cinnamon rolls for breakfast.
July 1, 2014
Rated 1.0 out of 5.0 Terrible Experience
Never cleaned the room. Nothing was done nor was the issue address during checkout.
June 26, 2014
Rated 4.0 out of 5.0 by PEPR Great experience
Staff was accomodating; Room was current and always clean--great job
June 25, 2014
Rated 5.0 out of 5.0 by mshutchis clean room and comfortable bed
We have stayed at this hotel twice now. It is one of the nicest Holiday Inn Express we have stayed in and we stay in them a lot.
June 24, 2014
Rated 5.0 out of 5.0 by Classy Clay Great room, good nights sleep.
I was able to get a very good nights sleep and relax after a long drive. The staff was very good at both check-in and out.
June 22, 2014
Rated 5.0 out of 5.0 by fedacct Excellent, quick overnight stay on the way back from vacation
Nice, clean hotel room. Room is decorated in a modern style. It has a larger compact refrigerator. Tons of HD channels available on the cable. Great breakfast bar (and the food was surprisingly good) with pancakes, regular and turkey sausage, scrambled eggs, biscuits, gravy, incredibly good cinnamon rolls, and other standard pastry offerings.
Facility is relatively new in a visibly safe, suburban location. Tons of restaurants around including Ruby Tuesday, Shoney's, numerous fast food places, and an Ingles grocery store. The streets have sidewalks, and you can walk to some of these places.
Not sure about the previous comments regarding rude staff. Maybe they have since been replaced because everyone there was really nice to us.
June 5, 2014
Rated 3.0 out of 5.0 by Fishnbuzz Older Hotel
This is one of HI's older hotels. Lots of places in the room that are showing wear and tear. Maintenance has kept the facility useable but it is not in the greatest of shape. We had to change rooms because the AC unit was not cooling. The substitute room was better but still not too much cooling. The staff at this location was excellent and provided information when requested. Breakfast was good with adaquate choices of several items. Does not appear the motel properly credited my IHG rewards points.
May 31, 2014
Rated 2.0 out of 5.0 by rob3251 room
comfortable but room smelled like cigarette smoke.. Food was fair but coffee was good.
May 30, 2014
Rated 4.0 out of 5.0 by GAEX Except for the fingernail
All went well, except for the large fingernail clipping we found on the floor upon room entry. I mentioned it to the management that night via the company website and they gave me $20 off on the room.m in fact both the manager and desk attendant were waiting for me at the desk upon checkout . Great folks!
May 25, 2014
Rated 5.0 out of 5.0 by 7sunshinemel comfortable
Very clean environment and friendly staff. All were smiling and that makes it a very welcoming place.
May 22, 2014
Rated 5.0 out of 5.0 by Franie the granie Ms.Leazer
Pleasant stay. Staff friendly and helpful. Stayed 3 days and received great service.
May 18, 2014
Rated 5.0 out of 5.0 by MauriceK. Very nice hotel.
My wife and I were traveling and needed a one night stay while on the road. Selected this hotel. Young lady at check in time was very friendly and helpful. It set the tone for our whole stay. Our room was excellent. We were very satisfied with our brief experience at this location. We highly recommend Holiday Inn in Powell, TN.
April 23, 2014
Rated 5.0 out of 5.0 by Krow04 Highly satisfied
Everything was so quiet! Even though this hotel is next to the highway, I heard nothing. The room itself was even quiet, I couldn't hear the shower running in our room. Was one of the best nights sleep in a hotel that we've ever had. Room was clean, breakfast was good. Very happy
April 15, 2014
Rated 5.0 out of 5.0 by hbighat Good people and great service.
The management and staff were eager to help and do whatever was needed to make sure that the guests were taken care of.
April 9, 2014
Rated 5.0 out of 5.0 by Lou A Friendly staff and great value
This was a great place to stop on our way from Florida. The staff was very friendly and the rate was excellent. There were many places to eat within walking distance. The complementary breakfast was very good.
April 6, 2014
Rated 5.0 out of 5.0 by Corvtte1 No shampoo
This is only meant to be a suggestion. We had no shampoo when it came to shower in the morning. We were getting ready for our trip to ontario, and noticed that we had two bottles of lotion and no shampoo ,we did have a conditioner . When we were leaving we were not asked if our stay was ok, or I would have said something. This will not stop us from staying at this great Holiday inn hotel. We always stay here going to Florida, and have for 8 years, we are coming back next year to this Holiday inn in Powell Tennessee.
April 4, 2014
Rated 5.0 out of 5.0 by cseven Excellent Management and Staff / Great Service
Actual check out date eventually became the 27th instead of the 22nd.
My gratitude, and compliments in all respects, go to the management and staff of this location. Our reason for the trip, was for visiting a family member who was in the hospital, and to attend the funeral at the eventual passing of this family member. When this came to the attention of the management and staff, each went out of their way to make our stay as comfortable as possible. Knowing that we were having to sit long hours in the hospital with our loved one that was critically ill, these wonderfully attentive folks, thoughtfully left in our room, a small basket of soft drinks and snacks that could be taken with us to the hospital, to help make us more comfortable. Every day, the desk attendants were very helpful in every way they could be. And, although we had checked out the 22nd, it became necessary for us to check back in the same day and extend our stay through the 27th, and to reserve extra rooms for other family members who were to attend the funeral. The staff made the entire process, and the necessary changes, very easy for us. The young lady who keeps the breakfast area, was very pleasant and friendly, and, as usual, kept the area clean and well supplied. Also, she went out of her way to assist one of our family members who was busy with two children, to get her breakfast items to the table. My wife and I have stayed at this location many times in the past, and have always been very well satisfied. The thoughtful and considerate treatment we received from these folks in the last several days, helped make an otherwise hard to bear trip, so much better. Thank you so very much, to all the Management and Staff of the Knoxville - North - I-75 Holiday Inn in Powell, TN.
March 29, 2014
Rated 5.0 out of 5.0 by Senior citizen Very good experience.
Convenient for our journey. The staff was courteous and friendly. Room was clean and quiet. All in all a nice experience.
March 22, 2014
Rated 5.0 out of 5.0 by Kathyabc88 Great experience
Booked our room on the road less than an hour before arrival. Desk clerk had everything ready when we arrived & gave our name. It was late & we were tired & it was great for everything to be in order upon arrival.
March 22, 2014
Rated 5.0 out of 5.0 by Johnsona Great stay
Very nice facility with great staff ...thank you for the stay. ERBb
March 16, 2014