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Rated 4.2 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Very good experience. Convenient for our journey. The staff was courteous and friendly. Room was clean and quiet. All in all a nice experience. March 22, 2014
Rated 5.0 out of 5.0 by Great experience Booked our room on the road less than an hour before arrival. Desk clerk had everything ready when we arrived & gave our name. It was late & we were tired & it was great for everything to be in order upon arrival. March 22, 2014
Rated 5.0 out of 5.0 by Great stay Very nice facility with great staff ...thank you for the stay. ERBb March 16, 2014
Rated 5.0 out of 5.0 by Hotel Review The hotel staff were friendly and helpful. We felt relaxed and secure during our stay. The breakfast was a great way to prepare for our trip down the road again. March 4, 2014
Rated 1.0 out of 5.0 by Non-helpful non-caring front desk clerk with a bad attitude Tried to check into this location on February 13th and ended up cancelling the reservation and leaving because of Brianne/ Brianna the front desk clerk. She was of absolutely no help, very inattentive, totally uncaring, and was not even at the front desk for the first 15 minutes I stood waiting to be helped while a growing crowd of people lined up trying to check in. She immediately coped a terrible attitude and after several failed attempts to deal with her, I exited the property and checked into a competitor's hotel for less money and had a perfectly decent experience. And I am a Platinium Elite IHG Rewards Club member, I can only imagine how she treats people who don't stay in IHG properties as much as I do on a yearly basis. I mailed the general manger Keith relating the experience I had several days later after returning home from my businees travels. So far I have not had a any reply from him. Needless to say I will make reservations at competitor's properties whenever I am in the Knoxville area for business purposes in the future. February 18, 2014
Rated 5.0 out of 5.0 by Great location and service We stayed here while visiting our daughter, because it's close to her temporary residence. Everything we needed was close by, and we were able to comfortably come and go. The staff was very pleasant, and the suite was just right for our needs. February 17, 2014
Rated 5.0 out of 5.0 by Desk Clerk The desk clerk was extremely friendly. She made us feel very welcome in spite of the fact that we arrived after midnight. February 4, 2014
Rated 5.0 out of 5.0 by Stylish room and great service This room was spotless, which was appreciated because of all the fingerprints encountered in previous hotels in our travels. The room looked newly re-decorated. We'd stay there again. February 3, 2014
Rated 4.0 out of 5.0 by Would stay again First time at this hotel. The lady at the desk at check in was like a robot and not friendly at all. BUT, they room was clean, beds really comfortable and the rest of the stay was fine.Sunday morning the lady at the desk,Tiffany I think was her name was really sweet and made up for the lady on Friday afternoon....We were there for my son's soccer tourney in Knoxville and would stay again next year. Thanx January 27, 2014
Rated 4.0 out of 5.0 by Good location. This was our first time staying at this HI. We arrived at 6 p.m. It was a fast check in. I gave desk clerk reservation name and had room key within minutes. We collected our luggage from car and went to the room only to find that the beds were not made and bathroom was a mess. It was obvious that the room hadn't been cleaned that day. We went back to the front desk to the same clerk and explained that the room was not ready. Without a word to me, she took the room keys, did something on the computer system and handed me two new keys. No words of explanation, no sorry, just handed me the keys. Although the front desk lacked in friendliness, the second room was clean and the beds were comfortable. Breakfast the next morning was so-so. We received no recognition for being club members. January 24, 2014
Rated 5.0 out of 5.0 by Great place to stay! Great staff, clean and comfortable stay! Quiet atmosphere. January 14, 2014
Rated 4.0 out of 5.0 by Good overnighter Context - we were on our way to Orlando from way North, Detroit Michigan. A bit exhausted after driving around 550 miles that day; Took one of those lodging exits and landed up at this Holiday Inn Express. Chose this coz i am a IHG member + they take AAA cards. the GOOD - - Simple neat room good enough for a night halt - good beds - critical right for a stopover expecially after a long drive - simple but good breakkie - easy admin procedures the not so good - - unfriendly lady at the counter (does not matter but more a FYI) - cant recall anything else.. will recommend this express halt anytime..!! December 30, 2013
Rated 4.0 out of 5.0 by Very Nice Facility Hotel is well located, clean and comfortable. The desk clerk was, while efficient, very unfriendly and it seemed a bother to serve us. December 29, 2013
Rated 5.0 out of 5.0 by excellent stay We have stayed at this location on 3 different occasion and have enjoyed each stay. The breakfast selection is perfect always hot, stocked and tasty. December 16, 2013
Rated 1.0 out of 5.0 by Incorrectly Billed We are setup with a Dirct Bill with this hotel, and the person from the front desk, didn't know how to bill me for this room. She ask me for my credit card and told me she would correct this in the morning as soon as the manager got in. In the morning they had already charged my card for the room and slip me the bill under the door before I woke up. I was going to stay another night too, but didn't trust this hotel because how this was handled. Also I'm a platumum member and this hotel is the only hotel that I stayed last month that didn't post the bill online. So I had to call them to Fax me the bill. December 16, 2013
Rated 1.0 out of 5.0 by Look elsewhere. Where to start......I spend over 200 nights annually in hotels so I've seen a few. Traffic on the exit to this hotel from town is ridiculous. 2 mile backup on the interstate to the off ramp. I figured it was holiday traffic etc. but it was the same on a Tuesday evening. Front desk was, well there. No greetings really, no thanks for being a Priority Club Platinum, not even the courtesy free bottle of water. Went back down for some plastic cutlery for my dinner and seemed to be causing a bit of bother because they had packed it all away after breakfast. I remember initialing on the check in paperwork for the "no pets" line. Got to my room and there was pet hair all over both of the coverlets on the beds, THANKS! Woke up and the room reeked of bacon grease. Seems the middle open lobby area on the second floor is a magnet for the breakfast fumes. I WAS scheduled to stay 11 nights there but after the 2nd night I was done. Much happier in another express on the SE side of town. December 8, 2013
Rated 1.0 out of 5.0 by Great property unprofessional staff The rooms were pleasant. The décor was nice. The staff was completely unprofessional. I worked my way through college as a hotel manager of a large downtown property in a major city. I know how to train and manage a staff. The employees I came in contact with at this location need to find other work. I politely explained to one of the worst employees that if she worked for me I would terminate her. I have family in the area and this property is close to their home, but I will never stay in this property again. December 3, 2013
Rated 5.0 out of 5.0 by Best place to stay in the Knoxville area I travel to Asheville on a regular basis and have found this is the best place to stop before I venture on into the mountains. The staff is always friendly, the rooms quiet and clean, the breakfast is always well stocked and tables are kept clean. Great place to spend the night! December 2, 2013
Rated 4.0 out of 5.0 by Good bed and breakfast, and the staff was nice Good Location and the price was fair and it was easy to get a cab November 27, 2013
Rated 2.0 out of 5.0 by abusive manager The staff and the manager made this one of the worst stays. This is the third time myself or one of my employees has had a bad experience with this hotel and the staff. November 25, 2013
Rated 3.0 out of 5.0 by Adequate stay First I will say this was s game day weekend so the place was crowded. We had stayed here before and found it convenient to downtown, clean and a good choice over the high prices downtown. We checked in early afternoon and place was empty at the time. We were given a room on first floor facing noisy parking lot. When we asked to be given a room in a different location we were told hotel was full even though it was apparent many guests had not checked in yet. We booked very early through ing as priority members so were surprised staff did not even make effort to change room. (I guess rooms were assigned prior to guests arriving and staff appeared to not be willing to take time to try to assist). Other than this, room was clean. Breakfast adequate. Only other issue was no hot water the first morning. Were told by front desk it was because hotel was full. We have never experienced this at any other hotel even on full weekends. All this being said, based on previous experience and convenience, will probably give this hotel a try again. November 16, 2013
Rated 5.0 out of 5.0 by Knoxville IGH Convenient and Comfy. Great room, exceptional price, and convenient to everything. November 15, 2013
Rated 3.0 out of 5.0 by Bath The bath tub water faucet was reversed. The Cold water was actually the HOT and the HOT water was the Cold. Went ot take a nice soothing HOT bath, and stepped in the water to find it was freezing COLD! because the fixutre was input incorrectly. November 12, 2013
Rated 2.0 out of 5.0 by room was in lobby for exorbitant rate we stayed in three different Holiay Inns in the past week. This room was the least comfortable by far and we were charged much more than the other two rooms. Why? October 24, 2013
Rated 5.0 out of 5.0 by One of the best I travel the Eastern Half of the USA and stay in a lot of Holiday Inn Express properties. This property is one of my top two of all the properties I stay at. They always follow the rules. My two most important criteria are friendly, efficent staff and how clean a property is. After a long day of travel and customers I can count on the welcome mat being out and a clean room at the Powell location. Kudos to Keith and his staff. A Platinum Elite, Ambassador member. October 24, 2013
Rated 5.0 out of 5.0 by Weary Traveler This place was clean as were all Holiday Inn Express we visited. Would recommend this to all travelers. October 20, 2013
Rated 3.0 out of 5.0 by Noisy I was in room #217 and we also had #219 which is in an open hallway right above the lobby-breakfast area. You hear everyone in the lobby and all the elevator noise. 217 and 219 and the rooms below should either had the hallways enclosed or the rooms soundproofed better. People get off the elevator, stand looking down at the lobby and talk all hours of the night right out side your door. Overall the facility was nice but this very poor building design would stop me from ever staying again if I had to stay in the same rooms. October 17, 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean room and great service. I would recommend this hotel to anyone. The staff was very helpful, the breakfast was good, the beds comfortable and my area quiet. October 16, 2013
Rated 5.0 out of 5.0 by Clean rooms The room was clean and the staff was great. The breakfast was hot and may items to chose from. October 14, 2013
Rated 5.0 out of 5.0 by Always my choice in Knoxville From check-in to check-out, I'm always pleased with this property. October 14, 2013
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