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Rated 4.2 out of 5 by 189 reviewers.
Rated 4.0 out of 5.0 by Great home away from home. Very comfortable except couldn't get air cold enough. Attendant at breakfast always remembers me and makes me feel at home. August 16, 2014
Rated 5.0 out of 5.0 by Memorable weekend This hotel was much better than I had expected. I appreciated the full breakfast and coffee. Liked that pancake machine--fun to watch. The staff were so friendly and helpful. Even though we had a couple problems, they were resolved as best as could be. (mechanical)) I look forward to coming to the Knoxville area again in the future. August 15, 2014
Rated 5.0 out of 5.0 by Convenient and Comfy The hotel is conveniently located with various restaurants located close by. The room was comfortable and quiet. Although the staff was not overly friendly they were efficient. Southern hospitality lacked a bit here. The breakfast crew and the morning desk was much more pleasant than the afternoon desk. August 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed, good location, great service We like the location in regard to our final destination. The rooms are always quiet, the beds comfortable, check in, check out is easy and the breakfast is good. August 8, 2014
Rated 5.0 out of 5.0 by Great service and location What really stands out at this Holiday Inn Express location is the outstanding service. Especially with such a busy hotel it is amazing they maintain an atmosphere where the customer comes first. August 6, 2014
Rated 5.0 out of 5.0 by Great place to stay Very friendly staff, great breakfast, and clean, nicely decorated room. I highly recommend this hotel. July 31, 2014
Rated 5.0 out of 5.0 by Great Hotel! This is a nice hotel. It must be new or is very well kept. I can't say enough good things about the staff at the desk. July 30, 2014
Rated 4.0 out of 5.0 by consistent experience This is a convenient stopping point for our frequent trip from IL to NC. It provides a nice place to stay with consistent results. Quiet, comfortable, friendly, and a great restaraunt within walking distance of the hotel. July 25, 2014
Rated 5.0 out of 5.0 by great service love the bed pillows The staff was attentive and courteous. They provided an additional baby crib when asked. The room was clean and ready to be used. When we forgot beach towels, the staff happily supplied more! The breakfast was great. There were multiple choices for milk, juice, cereal, yogurt and breakfast. A great stay. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable room I have stayed at this Holiday Inn Express several times. If it weren't nice, I wouldn't go back. It has always been clean, and the staff has always been helpful. This time I did have an eye problem, which caused a few challenges for me, but the hotel staff noticed and always offered to help. The breakfast area is large enough to accommodate several guests at one time. When in the area again, this will be my choice. July 20, 2014
Rated 5.0 out of 5.0 by great service All the staff was helpful and nice from check in to checkout. The room was clean and the beds comfortable. The breakfast has several delicious choices. July 19, 2014
Rated 5.0 out of 5.0 by Overnight Travelling Made this stop travelling north from FL. All was really good. Quiet, clean. Breakfast was just ok. July 16, 2014
Rated 3.0 out of 5.0 by No microwaves This hotel was clean but they need to put microwaves in the rooms are in the lobby. We had to go out and buy hot food because there was no microwaves to warm up the food we had in the room. July 14, 2014
Rated 2.0 out of 5.0 by Disappointing Stay First, as the wife of a Rewards Club member I was told that my reservation should have my husband's approval mentioned on the reservation since he wasn't with me. I have stayed multiple times in other HIE and this has never been an issue. I have always been greeted warmly, but not at this hotel. Next, my room #306 smelled like stale smoke. I really smelled it when I closed the curtains. The bathroom was clean, the bed was comfortable, but there was a layer of dust around the base of the bed and behind the night stand. This is not typical for HIE. I stayed the night before at a different HIE and had an excellent experience. Also, the eating area is very small with not enough tables to accommodate all the guests, I shared my table with another guest. I will continue to stay at HIE because I usually have an excellent experience, but I will not stay here again. July 13, 2014
Rated 4.0 out of 5.0 by Very nice! Hotel very clean. Stayed for 3 nights and found the room cleaned and made up each day. Bathroom was clean and this is very important to us. Lobby very clean. Very close to a number of restaurants and other places that are important. Also, very close to the Interstate. July 6, 2014
Rated 5.0 out of 5.0 by weary trav eler we have stayed in many holiday inn's and this is one of the best for us , good room, quiet for resting , after the hard days travel , friendly staff , a place I can be proud to stay in July 4, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean We stayed at this hotel for one night while traveling. The room was clean and comfortable, and there was a good variety of options for breakfast. July 2, 2014
Rated 5.0 out of 5.0 by clean rooms, great staff Location was perfect and rates very reasonable. We had an event in Knoxville and this was outside of city so no city noises but close enough to make our destination with no problems. Service was excellent. All staff encountered were friendly and helpful. The room was a little warm when we first got in, and had to adjust the air. It cooled off quickly. The breakfast was excellent, even my big eater husband was satisfied. I do wish there were more fresh fruit options. They just had a few bananas and apples and the bananas were very brown and no way to wash the apples. Coffee was excellent, biscuits and gravy excellent, eggs awesome, and my personal favorite cinnamon rolls. The staff kept the eating area clean and stocked. We liked it so much, we have already made reservations for two other trips to Knoxville in the upcoming months. July 1, 2014
Rated 2.0 out of 5.0 by Staff and Service The first day of our stay was a little frustrating. We were on the Second Floor and the first keys given us for our room did not work. We had to go back down to the desk and get new keys. The second day we left our room about 10:30 am and returned at 8:00 pm. No one had attempted to clean our room. Waste baskets were full. We were out of Kleenex and fresh towels. My husband had to go to the desk and ask for towels and Kleenex. NO ATTEMPT had been made to tidy our room or bed. We were very surprised that this problem would happen at a Holiday Inn Express. Thank you for the cinnamon rolls for breakfast. July 1, 2014
Rated 1.0 out of 5.0 Terrible Experience Never cleaned the room. Nothing was done nor was the issue address during checkout. June 26, 2014
Rated 4.0 out of 5.0 by Great experience Staff was accomodating; Room was current and always clean--great job June 25, 2014
Rated 5.0 out of 5.0 by clean room and comfortable bed We have stayed at this hotel twice now. It is one of the nicest Holiday Inn Express we have stayed in and we stay in them a lot. June 24, 2014
Rated 5.0 out of 5.0 by Great room, good nights sleep. I was able to get a very good nights sleep and relax after a long drive. The staff was very good at both check-in and out. June 22, 2014
Rated 5.0 out of 5.0 by Excellent, quick overnight stay on the way back from vacation Nice, clean hotel room. Room is decorated in a modern style. It has a larger compact refrigerator. Tons of HD channels available on the cable. Great breakfast bar (and the food was surprisingly good) with pancakes, regular and turkey sausage, scrambled eggs, biscuits, gravy, incredibly good cinnamon rolls, and other standard pastry offerings. Facility is relatively new in a visibly safe, suburban location. Tons of restaurants around including Ruby Tuesday, Shoney's, numerous fast food places, and an Ingles grocery store. The streets have sidewalks, and you can walk to some of these places. Not sure about the previous comments regarding rude staff. Maybe they have since been replaced because everyone there was really nice to us. June 5, 2014
Rated 3.0 out of 5.0 by Older Hotel This is one of HI's older hotels. Lots of places in the room that are showing wear and tear. Maintenance has kept the facility useable but it is not in the greatest of shape. We had to change rooms because the AC unit was not cooling. The substitute room was better but still not too much cooling. The staff at this location was excellent and provided information when requested. Breakfast was good with adaquate choices of several items. Does not appear the motel properly credited my IHG rewards points. May 31, 2014
Rated 2.0 out of 5.0 by room comfortable but room smelled like cigarette smoke.. Food was fair but coffee was good. May 30, 2014
Rated 4.0 out of 5.0 by Except for the fingernail All went well, except for the large fingernail clipping we found on the floor upon room entry. I mentioned it to the management that night via the company website and they gave me $20 off on the room.m in fact both the manager and desk attendant were waiting for me at the desk upon checkout . Great folks! May 25, 2014
Rated 5.0 out of 5.0 by comfortable Very clean environment and friendly staff. All were smiling and that makes it a very welcoming place. May 22, 2014
Rated 5.0 out of 5.0 by Ms.Leazer Pleasant stay. Staff friendly and helpful. Stayed 3 days and received great service. May 18, 2014
Rated 5.0 out of 5.0 by Very nice hotel. My wife and I were traveling and needed a one night stay while on the road. Selected this hotel. Young lady at check in time was very friendly and helpful. It set the tone for our whole stay. Our room was excellent. We were very satisfied with our brief experience at this location. We highly recommend Holiday Inn in Powell, TN. April 23, 2014
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