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Rated 4.1 out of 5 by 140 reviewers.
Rated 2.0 out of 5.0 by Needs Remodeling. Fridge did not work and the room need to be cleaned a lot better. It showed a lot of wear marks. Not what I've come to expect from a Holiday Inn. April 12, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service. What else can you say April 12, 2013
Rated 5.0 out of 5.0 by Exceptional Service from this Hotel The Hotel has a great location if you are traveling on I-75. Our room was very nice, quiet, and clean, as was the rest of the hotel. Unfortunately on the morning of our departure, I dropped my cell phone in the parking lot and did not realize it untill later in the day when we were several states away. I called the Hotel, someone had found it and the hotel was trying to find a way to contact me. Tiffany suggested that they could Fed-Ex it to me which they did. She even gave us a follow up call to let us know when it shipped. I had my phone back a day later. That is what you call customer service. Thanks Tiffany and to everyone else who was involved in returning my phone to me. April 11, 2013
Rated 4.0 out of 5.0 by Comfortable but needs updating We booked our room at this hotel as our stopping point on a return trip from Florida to Michigan. We were surprised when we opened our room door and saw such tall ceilings. The next thing to catch my eye was the well worn carpet. It had been worn down so much it appeared dirty. The bathroom was clean but needed updating. I would recommend this hotel for a "stay over" but would not want to stay longer unless it was updated. April 11, 2013
Rated 4.0 out of 5.0 by Welcome reception. Somewhat outdated room/bath. Warmly welcomed. Local restaurant recommendation was very good. No fresh fruit, or fruit of any kind available at breakfast. Warm cookie was delicious. Bathroom was outdated, run down. April 10, 2013
Rated 5.0 out of 5.0 by Friendly staff/clean rooms/nice breakfast Our experience was good. We were comfortable. Staff was very friendly. The room was clean. We enjoyed having breakfast on location. Close to gas stations, other restaurants and easy access to I-75 April 10, 2013
Rated 4.0 out of 5.0 by Very Nice Very nice facility with an excellent staff. Convienent location for either North or Southbound directions. Rooms need to be updated a bit to get an excellent rating. April 8, 2013
Rated 5.0 out of 5.0 by Great experience We have stayed at your hotel. 7 times and have always enjoyed ourselves. We make your hotel our choice every time we go south ,both going and coming. We have stayed at other hotel , but prefer yours hands down. We appreciate Being greeted as a priority club member each time we stay. Your token of appreciation with the gift bag is great. Keep up the great customer service. We will be back next year on our way down to Florida. April 8, 2013
Rated 5.0 out of 5.0 by King-size Bed My rooms were clean, plenty of clean towels, soaps, portable refrigerator refroze my ice packs for my water bag, King size bed was clean and comfortable. Friendly quick service. April 7, 2013
Rated 5.0 out of 5.0 by Great Hotel Front desk on check in greeted us as Priority Club members and we were given a comfortable room. I find that more of the holiday inn hotels are much cleaner and have upgraded there rooms. Breakfast was very good and plenty of hot food. March 31, 2013
Rated 5.0 out of 5.0 by Outstanding Quality What a very relaxing and comfortable experience I enjoyed staying at this Inn. The room (214) was exceptionally clean and the bathroom was spotless and well equiped with all the personal necessities. The free breakfast was very good,as was the staff that oversaw all the avaliable food and table cleanliness. The staff at the check in / out desk was efficient and polite. Thank you for making my days and nights there feel as much like home as possible. Sincerely.... Ron March 26, 2013
Rated 5.0 out of 5.0 by Breakfast Please, no more "mystery meat" sausage. Always just two, rarely three, breakfasts. Get fox business on your cable system. March 25, 2013
Rated 5.0 out of 5.0 by great Place! Excellent place to stay, especially traveling to and from Florida. Very good restaurant across the street! March 23, 2013
Rated 5.0 out of 5.0 by Very friendly staff. Clean, quiet, comfortable room. I travel every week and stay with Holiday Inns all over the United States and have had no problem with any of them. They are always friendly and very prompt on the check in. Thanks Holiday Inn. March 18, 2013
Rated 3.0 out of 5.0 by Nothing Special about this hotel Travelling through from Florida the location is ideal. That was the best thing about this hotel. Front desk reception did not acknowledge me as a Priority club member regardless of the level. I presented my gold card upon arrival and the clerk "Robin" was not even close to be friendly or appreciative for my business. This was pretty much the same attitude when we departed about 4 am. Never asked if everything was fine with our stay or the room. I found my shower to have very little hot water at 3:30 am. We stayed in room 107. It is a room that needs to be up dated. Placing a few newer objects in the room does not do it. It gives the impression that the hotel is not fully committed to proving modern comfortable rooms. This hotel is not typical of the other HIE that we have stayed at. Very noisy. March 6, 2013
Rated 5.0 out of 5.0 by Great brealfast the lady in the breakfast area was especially nice and courteous March 5, 2013
Rated 4.0 out of 5.0 by Night staff very nice-- Good value-recommend local Applebee's for food and service- March 2, 2013
Rated 3.0 out of 5.0 by Average Stay Our room was not very clean. It s was very obvious they only sweep the center of the carpet because there was a lot of dust and crumbs around the perimeter of the room. The bathroom was the same way. There was a large spot on the living area wall that looked like some kind of graffiti or words had been partially scrubbed away. The room was shabby and in need of new carpet and a thorough cleaning. The sheets on the bed were very worn. We were not welcomed as a priority club member upon check in, and we did not receive any knd of complimentary snacks or water like we do at other Holiday Inn Express properties. I stated in the reservation notes that our room was to be AWAY from the elevator. It was located right outside the elevator. The breakfast was good. The hostess at breakfast was very polite and helpful. February 20, 2013
Rated 2.0 out of 5.0 by Staff was rude When we arrived check in was cold and uninviting. The clerk was eating dinner at the tables so I guess we disturbed her. We were staying for 2 nights and are priority members but was never greeted like one. The next day we left are room at 10:15 am and returned around 7pm. Our room was never cleaned and when we went to the desk there was a sign saying will return shortly. When we went back and said our room was never cleaned she told us we must of had our do not disturb sign in which we didn't and that is why it wasn't cleaned. She did give us more towels after we asked for some but didn't offer to have the room cleaned. I would not recommend this hotel to anyone or will i ever stay here again. Our daughter is a freshman at UT so we will be making many more trips but not at this hotel. Very disappointed. February 18, 2013
Rated 5.0 out of 5.0 by Friendly and convenient Very friendly staff. Clean, quiet, comfortable room. Walking distance to good restaurant. Gas stations close. Would definitely stay again. February 14, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service My stay at the Knoxville Holiday was truly outstanding. I did not have a reservation and when I checked in the afternoon of January 24th, 5:45 P.M., the clerk gave me a room and when I showed my priority club card I was immediately upgraded. The clerk was extremely courteous and truly acknowledged my priority club standing without my having to ask. This was one of the better experiences using my Priority Club membership. January 29, 2013
Rated 4.0 out of 5.0 by 4 STARS Friendly staff and great location. Rooms very clean. January 21, 2013
Rated 5.0 out of 5.0 by Quiet hotel Spent one night on two occassions close together. Easy check-in. Convenient restaurants nearby. Comfortable beds and very good breakfast. Except at breakfast time, hardly new others were in the hotel. On the second night internet did not work, not a big problem for us. January 19, 2013
Rated 5.0 out of 5.0 by Overall great experience The staff was incredible. Everyone was so helpful with directions and recommendations on places to eat during my stay. They made me feel very welcome. My room exceeded my expectations, as it was bright, updated, well stocked and very clean. I was pleasantly surprised by the size of my room and the larger than "hotel sized" refrigerator and microwave. Next time I'm in the area, I know where I'm staying. This room would have easily been a great size for my family, too, if they had been with me on this trip. January 17, 2013
Rated 4.0 out of 5.0 by Great Value We were pleasantly surprised at the size of the room and the amenities included. The bed was comfortable. The only thing that was a slight disappointment was the bathroom tub was a bit ‘tired’! It was refinished poorly and needed to be done over or replaced. A pleasant surprise after my last stay in DC at a Holiday Inn. This property seems well run. January 8, 2013
Rated 2.0 out of 5.0 by Do not stay here if you require internet services. The rooms are fine. The food is fine. The internet is practically nonexistent. The computer in the lobby rarely works. The wifi to the rooms is practically nonexistent. Unfortunately, I need to have internet services while traveling. I like this hotel, location, and especially price; but will not be able to stay here again due to the lack of internet. Wish they could get this problem taken care of! The staff is knowledgable, unless it deals with internet service. January 7, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express this is the best HIex THAT i HAVE EVER STAYED AT.tHE STAFF WAS VERY FRIENDLY AND HELPFUL. THE ROOM WAS CLEAN AND COMFORTABLE AND HAD BOTH A MICROWAVE AND A REFRIGERATOR.tHE SHOWER HAD A NONSLIP BOTTOM AND THERE WAS PLENTY OF HOT WATER. iT PROVIDED A NICE FLAT SCREEN tv WITH HD. They had available hot coffee and cookies at check in. And somthing that others overlook it had a well lite parking area. Andrew was especially efficient and helpful, you are lucky to have such a dedicated employee. January 2, 2013
Rated 5.0 out of 5.0 by great staff Just a wonderful stay, the staff was very helpful with everything we needed. Bad internet in lobby December 26, 2012
Rated 3.0 out of 5.0 by Very outdated and horrible internet Outdated rooms, bad smell like carpet fresh on entire 3rd floor. Virtually non-existant wireless, asked multiple times and they admitted a problem. Worked occasionally then didn't. Horrible. December 7, 2012
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