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Rated 4.7 out of 5 by 120 reviewers.
Rated 3.0 out of 5.0 by Great property wonderful views, great rooms, very nice pool and good breakfast. Staff at desk was indifferent, did not acknowledge Priority status. That individual at the desk makes all the difference in the world and I was a little surprised. Had been on a couple of week long travels, and this was the only Holiday Inn Express that had staff not make me feel welcome. Other than that, super property!! July 17, 2014
Rated 4.0 out of 5.0 by nice quiet area This hotel was very nice. From the front desk to the ladies at the breakfast bar, we had a good experience. They really need to purchase better sleep sofas though. It was really uncomfortable. We took advantage of all the extra pillows by putting them under the mattress of the sleeper to make it better. July 17, 2014
Rated 5.0 out of 5.0 by Great Hotel From the time I walk in the lobby i was greeted wit a friendly desk clerk who was very helpful and getting me checked in and putting me in a comfortable room with a great view. She seem to be genuinely concerned about making my stay there pleasant. Thanks for the smile and friendly welcome. They have a nice breakfast also. July 10, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff Stay at this hotel during recent short duration business trip was excellent as the hotel staff went out of their way to assist myself and accompanying business travelers with their needs. July 8, 2014
Rated 5.0 out of 5.0 by Well rested and fed...ready for next adventure We stay at this hotel each time we are in the area. The hotel is clean, located in a quiet yet great location. The staff is friendly and professional. The rooms are very comfortable and the beds rock!!!! We were well rested after a good night's sleep and enjoyed a good hearty breakfast and we're ready to get back on the road for our summer road trip. Would highly recommend this hotel to anyone needing to stay int he Prateville area. July 5, 2014
Rated 5.0 out of 5.0 by Nice place - but clientele love to slam doors! Nice, fairly new Holiday Inn Express. Room was very nice and clean, bed was great. The only problem I have with HI Express is that the clientele love to slam doors in the morning. I don't know what it is about HI Express customers, but I have noticed this in multiple properties. Perhaps the door closer could be designed to close the door a little more gently - now they just slam shut. July 1, 2014
Rated 1.0 out of 5.0 by Beware Federal Employees and Military This hotel does not honor the Government rate. I stayed at this hotel the last week of June and when I checked in had a hard time convincing them the GOV rate was lower that what they were willing to offer it at. Before I checked out I made reservations for the following week at the same rate, so I thought! When I tried to check in last night they would not honor the government rate. I was told their government rate fluctuates and that it was higher this week. The manager said I would have to book online if I wanted to try and get the GOV rate. I asked why I was able to get the rate the week before without booking online and was again given the excuse of fluctuating rates. I then asked if they wouldn’t mind helping me book it online where I could get the government rate. The manager said she could not help me do that. I drove across town and was granted the government rate at the same brand hotel without having to book online. By the way hotel managers, if you want to see what the government rate that we get reimbursed at, look at GSA per diem rates. They don’t fluctuate. I do not recommend this hotel for Federal Employees. It’s not worth the hassle. Dont give us the run-around. Just tell me you dont honor the government rate!! July 1, 2014
Rated 5.0 out of 5.0 by Prattville Stay Enjoyed my stay. New facility, clean, friendly staff. July 1, 2014
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