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Rated 4.7 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by New and amazing! Wonderful new property. Very modern decor. The only issue, and this applies to all IHG properties, is that the room doors slam shut loudly. It creates a lot of noise in the hallway. Would be nice if the maids would prop open the door when cleaning, versus opening and closing (slamming shut) the doors. February 27, 2014
Rated 3.0 out of 5.0 by Room was great. The room was great. The check in and out went without a problem . The night before I ask what time breakfast was over. They told me 9:30. When I came down at 9:10 to eat there was hardly anything out the bacchante pancake machine was turned off and cooling down. When I ask could they get something out. They went to the individual overseeing the breakfast and her attitude was horrible. I left and went to a restaurant to eat. February 27, 2014
Rated 5.0 out of 5.0 by Clean and user friendly The hotel is very clean and comfortable. The staff was friendly and helped to make our stay enjoyable. The breakfast helps to get the day off to a good start. I would definitely recommend the Prattville Holiday Inn Express. February 26, 2014
Rated 5.0 out of 5.0 by Great Location The hotel is located in a great location and the staff does a great job in taking care of you while here February 12, 2014
Rated 5.0 out of 5.0 by Great Hotel in a Great Location Hotel is located right next to plenty of shopping and restaurants. RTJ golf course is next door. Downtown Montgomery is located just 10 minutes down the road. January 28, 2014
Rated 5.0 out of 5.0 by Very clean and quiet We love staying at this Holiday Inn Express. It is close to restaurants and the view Is awesome. The staff is very helpful and the rooms are very clean. We'll be back again. January 8, 2014
Rated 5.0 out of 5.0 by Great Hotel Beautiful new hotel next to the Robert Trent Jones golf trail course. Also close to new shopping center,bars and resturents. Could use better signage on Highway as street sign is small and hard to locate. Will stay there again. January 7, 2014
Rated 5.0 out of 5.0 by Well done Hoiliday Inn! Nice, new hotel, well-located, with a wonderful and efficient staff. I had to stand in-line to thank Vera for her work at the breakfast bar! From the greeting I got at night from the front desk, to the checkout, 2 days later, this is the way a hotel is supposed to be. Well done Holiday Inn Express! January 3, 2014
Rated 5.0 out of 5.0 by golfandboat we will definitely recommend this Holiday Inn Express to family and friends traveling....we will go back to Indiana in the summer and Prattvillle's Holiday Inn will be our "host for the night" Thanks! January 1, 2014
Rated 5.0 out of 5.0 by Directions I called twice for directions and told staff which road and what direction I was coming from. Both times I was given directions from coming the oppisite direction. The directions to facility should be written at desk for staff to read when needed. The throw at the end of the bed was dirty. December 30, 2013
Rated 5.0 out of 5.0 by Nice new property Everything was very nice. The property is so new that it did not show up on my GPS and the directions are a little vague on the site. Took me a while to find it but when I did I enjoyed my stay very much. Good area around. I will stay here when headed to Montgomery rather then other choices closer to town. Affordable and new. December 14, 2013
Rated 5.0 out of 5.0 by New hotel Hotel looks and feels new. Great stay.. Would want to stay again if in the area. December 10, 2013
Rated 5.0 out of 5.0 by Awsome The entire staff and the hotel team were very polite, professional and a delight to be with. I would like to also give very high praise to a nice lady who tended to us during the morning breakfast time. Her name is Vera. What a delightful person - a true asset to your business. I have nothing but great things to say about this hotel and our recent stay experience. December 6, 2013
Rated 5.0 out of 5.0 by Positive experience during my entire stay. First time visitor. Quite impress with staff customer services and the cleanliness of the entire complex. Future out of town resident will be at one of your affiliate Hotel. December 2, 2013
Rated 5.0 out of 5.0 by We felt welcome Wonderful agent at the desk, quick check in,very comfortable room, nice breakfast, and quick check out. December 2, 2013
Rated 5.0 out of 5.0 by Great IHE! I have stayed at this location 3 times in the past couple of months, this is a wonderful HIE. The rooms and hotel's general area are kept very clean. Staff are very friendly and accommodating. Only improvement I would recommend are the trash containers in breakfast area need larger tops so the paper plates can fit. When this area is busy the small trash containers quickly fill and placing items through the small top can lead to extra mess. December 1, 2013
Rated 5.0 out of 5.0 by Excellent facility and great service Lady at check-in counter was very pleasant and helpful. Our arrival was anticipated and check-in was expedited. Front desk staff provided suggestions for local dining options and local points of interest to explore. The included breakfast was quite good. AFTER WORKING MY WAY THROUGH THIS EVALUATION INSTRUMENT AND FINALLY GETTING INFORMATION INPUT THAT MET RATHER STRICT REQUIREMENTS, IT OCCURS TO ME THAT MORE POSITIVE REVIEWS MIGHT BE RECEIVED WERE THE INSTRUMENT NOT SO TRYING. November 27, 2013
Rated 5.0 out of 5.0 by great place me and my son spent two night here and it was great. the night manager was very knowledgeable about the local area and helped us find good places to eat. Would stay here again if the need ever arises. November 27, 2013
Rated 5.0 out of 5.0 by Checking in was a pleasure Never have we received such positive attention when checking in. Thank you for thinking of our needs and offering solutions before we even asked for anything! Your customer service and amenities are 5 star. Thank you for making our stay with our 3 small boys in one room workable. That is not an easy task. November 27, 2013
Rated 4.0 out of 5.0 by Shopping and golf If you like to shop or golf this is an excellent destination. November 22, 2013
Rated 5.0 out of 5.0 by Overall good stay I have stayed at this property whenever in the Montgomery area. The rooms are clean, the staff friendly and knowledgeable, and the location convenient. Don't change. Thanks November 20, 2013
Rated 5.0 out of 5.0 by Great Customer Service I needed to stay at a nearby hotel while I had some work done on my house. I am handicapped and the first person I talked to at the front desk made sure a room was reserved for me on the first floor and not to far away from the front lobby. I mentioned that I had some computer work I needed to do so along with my room key was the password to connect to the internet. The Lady who presides over the kitchen remembered my name each morning and made sure that the things I liked were available and even brought them over to my table. One day I wasn't feeling well and for some reason a lady from housekeeping knocked on the door and asked if I needed something. I told her yes and she promptly went to the front desk and brought me back a bottle of cold water. Although I was away from the comforts of home your staff made me feel very comfortable and I appreciated the quick responses to my needs and requests. I got a lot done and really left feeling quite refreshed. Thanks to you all for a job well done! November 20, 2013
Rated 5.0 out of 5.0 by Great room and great service The room exceeded our expectations. It was very spacious, size of bathroom was more than adequate and the room smelled fresh and clean. It didn't have that typical fragrance that hides odors that many hotels have. We had a king bed and we slept soundly each night. We never heard any of the other guests. The employees were very friendly and accommodating. Breakfast was very good and I think they have the best cinnamon rolls going. They were warm, tender and not overly gooey sweet. We would stay again without a doubt. November 13, 2013
Rated 5.0 out of 5.0 by Great stay! This is the best Holiday Inn Express hotel we've stayed in. The hotel feels brand new, and from the minute you walk in the door, you are pampered by the staff. We were immediately offered a fresh cup of coffee. The desk staff was extremely friendly and gave us several excellent suggestions for restaurants. The breakfast offerings were varied and plentiful, and the breakfast staff (Vera) was especially nice and helpful. The hotel is also close to restaurants, shopping, and the RTJ golf trail facility at Capitol Hill (you can see one of the courses from the hotel). If we ever find ourselves in Prattville again, we would definitely stay here - a great value for the price. November 2, 2013
Rated 5.0 out of 5.0 by My stay It was great. Friendly staff, good breakfast Good location October 30, 2013
Rated 5.0 out of 5.0 by Cleanliness This motel is a great place to visit. The property both inside and out is extremely clean and convenient. Beds are comfy, everything you need is available. Nice to have fridg and coffee pot. The staff was very helpful and courteous. The breakfast bar is wonderful. Location is quiet and convenient to shopping and nice restaurants. Highly recommend this place. October 24, 2013
Rated 5.0 out of 5.0 by Great Service and Overall Experience I highly recommend this Holiday Inn Express. The location is ideal for shopping plus easy access to the Interstate. The staff is excellent no matter what time of day it may be -- always friendly and happy!! October 23, 2013
Rated 5.0 out of 5.0 by Great service Only came across the desk clerk and she was great. She gave us good info on food and places to visit plus worked with us on a room upgrade. October 23, 2013
Rated 5.0 out of 5.0 by Great stop over Refreshing to know that these types of Hotels still exist for a quick family stop over at the price you pay. Thank you for amazing customer service too. October 15, 2013
Rated 5.0 out of 5.0 by Best Property Ever We were greeted at the door by friendly staff. Staff was great to recommend dining possibilities. Manager was in lobby greeting guests as well as mopping floor, (impressive). Property was clean, beautiful setting, near theatres, restaurants and golf course. Even though the property is a year old, it appears to be new. Wonderfully maintained. After seeing a lot of Holiday Inn Expresses, this one will have to be at the top of my list. We go to Orange Beach every year with an overnight stay in Prattville. This hotel is now our hotel of choice on these trips. October 14, 2013
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