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Rated 4.7 out of 5 by 140 reviewers.
Rated 4.0 out of 5.0 by Hooked on HI Express! This was my second stay at HI Express. A retired higher ed executive, I did not rate Holiday Inn among my first choices, however now that I am traveling on my own dime I have become more cost conscious. My niece was recently married in Texas and the family stayed at the HI Express in DeSoto. It was an excellent experience so I had no problem booking this stay in Prattville again for a family event (on my husband's side). The two hotels were very similar in decor, amenities and service. Both had a great breakfast menu, but I must admit Prattville's was slightly better because they offered bacon one day. The rooms were great:: clean, well equipped with mini fridges and microwaves, comfortable beds with clean, modern bedding, and bath. Prattville also had the best location. Nearly every imaginable shopping and dining establishment was within walking distance. The view was also excellent overlooking a golf course. There were only two negatives to my entire experience, 1. the doors slammed constantly and loudly beginning as early as 7:30 or 8:00 AM making sleep and rest virtually impossible. I complained to the front desk after breakfast and was informed that a sports team was staying there and that they would ask them to be more sensitive to other guests. The noise did not repeat on the second morning, but I believe that the door situation is possibly a construction flaw. No such slamming took place in DeSoto. 2. I was not greeted or acknowledged as a IHG Club member in Prattville. In DeSoto staff regularly acknowledged and thanked me for my membership. Also, the breakfast area was not kept as clean in Prattville. I had to search for a clean table to sit and eat. Not so in DeSoto. Perhaps Prattville needs to engage in further employee training. None-the-less, I will definitely stay here again and refer the hotel to friends should the occasion arise. HI Express delivers great value and comfort with this brand. Despite the aforementioned negatives, I am sold on HIE. May 14, 2014
Rated 5.0 out of 5.0 by Great location and comfortable bed Great location for the hotel. The stay and bed was comfortable. Only probably I have with the hotel is the staff at front desk wasn't friendly at all. They have to remember guests that stays actually sign there paycheck. May 10, 2014
Rated 4.0 out of 5.0 by Our favorite hotel in the area. Always make sure we stay here when we are passing through the area. The staff here are always extremely helpful and very, very friendly. We are always very comfortable at this location. April 10, 2014
Rated 2.0 out of 5.0 by Not as nice as my other stays Disappointed ...!! my room smelled and the sheets were dirty and found hair on them ... March 31, 2014
Rated 3.0 out of 5.0 by Wrongly Priced When I stopped and asked for a room the hostess said there was 3 room left. I said I had a coupon and was told that she couldn't accept a coupon with only 2 rooms left. But I said you just said you had 3 rooms left. So she said I had to pay full price and don't think she gave me the senior discount on that. I will not stay at this motel on my next trip through Prattville. March 20, 2014
Rated 5.0 out of 5.0 by Very nice great experience and look forward to returning a return stay March 15, 2014
Rated 5.0 out of 5.0 by 5 Stars for Everything Wonderful, wonderful, wonderful, wonderful, wonderful!!!!! March 13, 2014
Rated 5.0 out of 5.0 by Make this HIE a regular stop! Beautiful views of the Capitol Hill golf course, shopping and restaurants within walking distance, as well as the friendly, helpful staff make this one of our favorite Holiday Inn Express locations! Charles welcomed us as we unloaded our car and offered to help us in with our heavily loaded luggage cart. What a nice guy! March 12, 2014
Rated 5.0 out of 5.0 by 3 times makes it better 3rd time staying at this facility last year and a half. This has become a regular stop heading south for the winter and return. This facility is not only perfect but the adjoining options for food, shopping, entertainment is outstanding. All within less than a mile. Highly recommend this HIE. March 12, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay & great service!!! Highly recommended!!! The Customer service was Great!!! March 6, 2014
Rated 5.0 out of 5.0 by Great Girls Weekend Out My wife's stay was super relaxing and just plain fun. It was her weekend to visit friends, enjoy their company, but not be a burden as a "guest" in their homes. The Prattville South Holiday Inn Express was the best alternative; she loved the location, comforts and great service!! March 4, 2014
Rated 5.0 out of 5.0 by New and amazing! Wonderful new property. Very modern decor. The only issue, and this applies to all IHG properties, is that the room doors slam shut loudly. It creates a lot of noise in the hallway. Would be nice if the maids would prop open the door when cleaning, versus opening and closing (slamming shut) the doors. February 27, 2014
Rated 3.0 out of 5.0 by Room was great. The room was great. The check in and out went without a problem . The night before I ask what time breakfast was over. They told me 9:30. When I came down at 9:10 to eat there was hardly anything out the bacchante pancake machine was turned off and cooling down. When I ask could they get something out. They went to the individual overseeing the breakfast and her attitude was horrible. I left and went to a restaurant to eat. February 27, 2014
Rated 5.0 out of 5.0 by Clean and user friendly The hotel is very clean and comfortable. The staff was friendly and helped to make our stay enjoyable. The breakfast helps to get the day off to a good start. I would definitely recommend the Prattville Holiday Inn Express. February 26, 2014
Rated 5.0 out of 5.0 by Great Location The hotel is located in a great location and the staff does a great job in taking care of you while here February 12, 2014
Rated 5.0 out of 5.0 by Great Hotel in a Great Location Hotel is located right next to plenty of shopping and restaurants. RTJ golf course is next door. Downtown Montgomery is located just 10 minutes down the road. January 28, 2014
Rated 5.0 out of 5.0 by Very clean and quiet We love staying at this Holiday Inn Express. It is close to restaurants and the view Is awesome. The staff is very helpful and the rooms are very clean. We'll be back again. January 8, 2014
Rated 5.0 out of 5.0 by Great Hotel Beautiful new hotel next to the Robert Trent Jones golf trail course. Also close to new shopping center,bars and resturents. Could use better signage on Highway as street sign is small and hard to locate. Will stay there again. January 7, 2014
Rated 5.0 out of 5.0 by Well done Hoiliday Inn! Nice, new hotel, well-located, with a wonderful and efficient staff. I had to stand in-line to thank Vera for her work at the breakfast bar! From the greeting I got at night from the front desk, to the checkout, 2 days later, this is the way a hotel is supposed to be. Well done Holiday Inn Express! January 3, 2014
Rated 5.0 out of 5.0 by golfandboat we will definitely recommend this Holiday Inn Express to family and friends traveling....we will go back to Indiana in the summer and Prattvillle's Holiday Inn will be our "host for the night" Thanks! January 1, 2014
Rated 5.0 out of 5.0 by Directions I called twice for directions and told staff which road and what direction I was coming from. Both times I was given directions from coming the oppisite direction. The directions to facility should be written at desk for staff to read when needed. The throw at the end of the bed was dirty. December 30, 2013
Rated 5.0 out of 5.0 by Nice new property Everything was very nice. The property is so new that it did not show up on my GPS and the directions are a little vague on the site. Took me a while to find it but when I did I enjoyed my stay very much. Good area around. I will stay here when headed to Montgomery rather then other choices closer to town. Affordable and new. December 14, 2013
Rated 5.0 out of 5.0 by New hotel Hotel looks and feels new. Great stay.. Would want to stay again if in the area. December 10, 2013
Rated 5.0 out of 5.0 by Awsome The entire staff and the hotel team were very polite, professional and a delight to be with. I would like to also give very high praise to a nice lady who tended to us during the morning breakfast time. Her name is Vera. What a delightful person - a true asset to your business. I have nothing but great things to say about this hotel and our recent stay experience. December 6, 2013
Rated 5.0 out of 5.0 by Positive experience during my entire stay. First time visitor. Quite impress with staff customer services and the cleanliness of the entire complex. Future out of town resident will be at one of your affiliate Hotel. December 2, 2013
Rated 5.0 out of 5.0 by We felt welcome Wonderful agent at the desk, quick check in,very comfortable room, nice breakfast, and quick check out. December 2, 2013
Rated 5.0 out of 5.0 by Great IHE! I have stayed at this location 3 times in the past couple of months, this is a wonderful HIE. The rooms and hotel's general area are kept very clean. Staff are very friendly and accommodating. Only improvement I would recommend are the trash containers in breakfast area need larger tops so the paper plates can fit. When this area is busy the small trash containers quickly fill and placing items through the small top can lead to extra mess. December 1, 2013
Rated 5.0 out of 5.0 by Excellent facility and great service Lady at check-in counter was very pleasant and helpful. Our arrival was anticipated and check-in was expedited. Front desk staff provided suggestions for local dining options and local points of interest to explore. The included breakfast was quite good. AFTER WORKING MY WAY THROUGH THIS EVALUATION INSTRUMENT AND FINALLY GETTING INFORMATION INPUT THAT MET RATHER STRICT REQUIREMENTS, IT OCCURS TO ME THAT MORE POSITIVE REVIEWS MIGHT BE RECEIVED WERE THE INSTRUMENT NOT SO TRYING. November 27, 2013
Rated 5.0 out of 5.0 by great place me and my son spent two night here and it was great. the night manager was very knowledgeable about the local area and helped us find good places to eat. Would stay here again if the need ever arises. November 27, 2013
Rated 5.0 out of 5.0 by Checking in was a pleasure Never have we received such positive attention when checking in. Thank you for thinking of our needs and offering solutions before we even asked for anything! Your customer service and amenities are 5 star. Thank you for making our stay with our 3 small boys in one room workable. That is not an easy task. November 27, 2013
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