Rated 4.4 out of 5 by 242
Rated 4.0 out of 5.0 by johnnyBL Much to like but a few grumbles
Fabulous HIE. Friendly staff .Fabulous location adjoining the M6
Bedroom and bathroom unbelievably clean
Bed like a trampoline and duvet was extremely lumpy
(Suggestion a few biscuits in bedroom wouldn't go amiss)
Only let down was our evening meal which was a leathery cheeseburger enclosed in a dry almost stale white bap
Bad choice on our part (the couple next to us seemed to be enjoying a delicious looking rump steak)
having said that when we complained at checkout the very pleasant reception staff instantly refunded our food bill
(no complaint there then)
Scrambled eggs in the morning still nice but let down by pretty ghastly sausages
October 29, 2013
Rated 5.0 out of 5.0 by RugbyPaul Very clean, with friendly staff
Stayed here as a stop over en route for Scotland. It has been a while since I last stayed at a Holiday Inn Express. This site appears to be relatively new with large open plan areas around reception.
The staff were very friendly and accommodating.
The only criticism I have was that the bed mattress was a bit soft. That said, I slept really well. Also, the lighting in the bathroom was a bit on the dim side.
The breakfast spread was a lot better than my previous experiences of the Holiday Inn Express chain.
I will definitely stay again if needing a room in the area.
October 28, 2013
Rated 4.0 out of 5.0 by CSRJ Clean and comfortable.
Comfortable hotel with clean and modern style. Rooms a bit chilly but welcoming staff and good food.
October 26, 2013
Rated 5.0 out of 5.0 by Fire2967 Reasonable quality
Really friendly welcome, girls on desk always had a smile on there face. Cleanliness is of high quality, rooms clean but sparse. Bed very poor, matress needs changing, roll to midle, felt like i was sleeping uphill.
Breakfast could be better.
October 26, 2013
Rated 4.0 out of 5.0 by Nalanico Nice clean hotel
Stayed for two nights,hotel and rooms very clean.good bar and menu.lovely breakfast.bed a small bit soft for my liking.good to have wifi.good location.only one fault left note on door to clean room but this never happened.phoned reception they were up quickly to restock room but we did not want the hassle of a full clean as we wanted to relax.they did say we would get an explanation but even on asking on checkout never got any answer.that's why service marked low.the staff we met were nice and friendly.it would not stop me from returning to this hotel.
October 25, 2013
Rated 5.0 out of 5.0 by urdygurdy09 great value
great value for money, made to feel welcome ,the food was good and my dog even slept all night without disturbance
October 24, 2013
Rated 5.0 out of 5.0 by Wend42 Uncomfy bed but good facilities
Overall stay was excellent but the bed was not comfy at all. It was too soft. Spoke to the staff on reception who were extremely helpful and friendly however it seems the complaints about the beds were a common theme. Would stay again but would want a firmer mattress on the bad.
October 23, 2013
Rated 4.0 out of 5.0 by Stevanda Well situated
Clean and ideal for overnight stay. Well situated and easy to find.
October 20, 2013
Rated 5.0 out of 5.0 by Welshie One of the best HIE
Have used this hotel before, all staff very pleasant and helpful, an excellant room with comfortable beds. Great selection for evening meal and breakfast. Easy access from motorway.
October 20, 2013
Rated 5.0 out of 5.0 by Helenwilki Better than expected for us and dog!
Had a great 4 night stay to visit friends and family in our old home town. 1st time at Holiday Inn but will definitely return. Very modern, comfortable and with lots of space for our large dog and his bed in the room. Had the curry on the 1st night and it was very good, breakfast good too, filled us up for the day. If you are taking a dog and need a local walking area where they can go off lead then go to Cuerden Valley Park just 5 minutes down the road worth the £1 per day for the car park.
October 19, 2013
Rated 5.0 out of 5.0 by PWLM Good quality Hi Express in Preston
Stayed at Preston South with some friends for a college reunion.
Very impressed with staff service and help. They were more than pleased to help and give advice and generally made us feel valued. The room was clean, comfortable and fresh. The beds etc really comfortable and good black out ensured a good nights sleep.
Breakfast was plentiful, hot and satisfying. Lots of variety and again staff were on hand to ensure top class service.
Only a short stay but would certainly recommend this venue as a better than average experience. Will look to use again on future journeys up North. The location was easy to find once the set up of the Motorway junction was understood. No road or traffic noise though and that's a good thing.
October 16, 2013
Rated 5.0 out of 5.0 Hilton express excellent
One of the best hotels and service I have experienced in my 20 years of using hotels, can't recommend it highly enough
October 16, 2013
Rated 5.0 out of 5.0 by LisaMJ0 Fit the bill perfectly
The hotel was clean and spacious. The room had space to move and a double size shower which was fanatastic. The breakfast was average - poor quality sausages let it down, but great choices available. Special mention has to go to the front office staff - amazing service - nothing was too much for them - brilliant customer service.
October 10, 2013
Rated 5.0 out of 5.0 by thesmubbler great hotel at excellent price!!
stayed here recently and would definitely stay again...rooms have plenty of space and well appointed with usual flat tv, tea/coffee facilities, comfortable beds and a great power shower in bathroom.
the whole place appeared very well kept and staff very polite too.
the hotel itself was really quiet even though literally just a few minutes drive from centre of preston.
breakfast was as much as you like with cereals and cooked food from serve yourself buffet area.
extremely good value...
well done premier inn!!!
October 8, 2013
Rated 3.0 out of 5.0 by Mikeo1 Good room and staff... Bad breakfast
The staff were pleasant and the room was comfortable but the hot cooked breakfast featured poor quality sausages and hard scrambled eggs. The otherwise good aspects of the hotel are let down badly by the breakfast which incidentally looks nothing like the TV commercial.
October 4, 2013
Rated 5.0 out of 5.0 Excellent Hotel!
We stayed here on 28 Sept 2013 for two nights while visiting friends in the area. I'd read it had formerly been a Novotel which had bad reviews, and that Holiday Inn had bought it and refurbished it.
All I can say is they did an excellent job. The whole place is light and airy and modern looking, and looks like a new build rather than a refurbishment. The room was excellent with a massive bed and fully tiled bathroom with double sized glass shower cubicle with various spray settings (really wakes you up on a morning). The room also had a 26" lcd tv with built in dvd player which is handy.
The breakfast room again was light and airy, and open plan. The available food was good quality and enough to choose from, although noticeably no bacon or black pudding to make a proper cooked breakfast, only scrambled egg, beans and sausages available. But plenty of the continental breakfast items to choose from such as croissants, cereal, toast, jams, yoghurts, fruit etc.
The only thing wrong, which I didn't take a point off for as it didn't affect us, was that the free wifi was out of order while we were there. But as we have data on our phones it didn't affect us, but it was an advertised feature.
We would definitely stay here again if in the area, and the price was right. It's also well placed for all the motorways. The rooms are well soundproofed to stop any motorway noise getting through and disturbing your sleep.
October 3, 2013
Rated 4.0 out of 5.0 by Milloy52 Enjoyable stay
A very enjoyable stay, on arrival we were not greeted as a priority member but when Rachel came on duty she more than made up for this. She was very helpful and cheerful last thing at night and again when we had breakfast.
October 3, 2013
Rated 3.0 out of 5.0 by KJ8764 Uncomfortable bed and noisy bathroom door
I like staying at the Holiday inn express hotels but on this occasion it let the them down.
On arrival we were told the wireless internet wasn't working and had been out of action for three days wich was rather dissapointing as my daughter and I were looking forward to using it. Okay this isn't the worse fault in the world but after checking in and checking out our room we discovered the bathroom door had an horendous squeek every time you open or closed it which was annoying if you use the bathroom in the middle of the night as it disturbs other guest. The second problem we had was the double bed, after staying at other Holiday inn's the beds have always been of a nice firm nature but on this occasion it was like being in a boat. It was soft and very springy so every time you wanted to turn you shot your partner up in the air. The last fault I had with the room was a light bulb was blown but again this is something I can accept but thought I would just mention. Finally when we went to eat breakfast I found a lot of the cups, spoons and plates ran out during our time there and I had to find a member of staff to get them replaced as they didn't seem to be checking for things like this. Overall not the best experience of a Holiday inn express but not the worst hotel I have stayed at.
October 3, 2013
Rated 4.0 out of 5.0 by TheSpotlightKid123 Excellent hotel shame about wi-fi down
I stay in this hotel regularly and the hotel is modern, clean and staff are very helpful, courteous and professional. Only negative about my most recent stay was that the wi-fi was down for the 2 days I was there. This was very annoying but the staff tried their best to resolve the issue and found out about local pub that offered free wi-fi so all was not lost and I did some work there.
October 2, 2013
Rated 4.0 out of 5.0 by Sally1960 Fantastic budget hotel
Fantastic rooms, clean and spacious. Shower good flow, spacious and gleaming. Evening meal, good value and quality. Bar open late and ok prices. Breakfast really good, great variety ...pastries, jams, toast, cereals, juices and fab coffee machine. Great lounge do ace to relax with free daily newspaper. Couldn't ask for more from a budget chain. Excellent!
October 1, 2013
Rated 5.0 out of 5.0 by Julesdad Great Hotel
Probably the best Holiday Inn Express I have ever stopped in and I have stopped in many all over the world.
The only downside was the location
October 1, 2013
Rated 5.0 out of 5.0 by Jase2 Very Good
Excellent stay, best express ive stayed in within the uk, much more confortable beds / bedding than others, big open plan bar area with 2 large screen tv's for football etc. Very polite and helpful staff also
Tonnes of free parking and right beside the M6
Ill certainly return and recommend to others
September 30, 2013
Rated 4.0 out of 5.0 by DeanSwansea Uncomfortable bed and average service
Probably the most uncomfortable bed I have ever slept in, very short stay arrived late and left early, due to travel needs. Would not recommend this hotel.
Staff seemed rushed and harressed, so didn't bother complaining. Went onto HI express Glasgow, using loyalty nights, both rooms poor, changed room in Glasgow it was so bad, so I can see what you get for loyalty.
September 30, 2013
Rated 5.0 out of 5.0 by Emily94 Had a lovely and relaxing weekend away all thanks to Holiday Inn
Me and my partner had a lovely time staying in Preston, the staff were lovely and we were well looked after.
September 28, 2013
Rated 4.0 out of 5.0 by HALFPENCE first visit to holiday express
We found the evening snack menue limited but adequate
I ENJOYED A WELL COOKED STEAK.
PEACEFULL SUROUNDINGS DESPITE BEING VERY CLOSE TO THE MOTORWAY`
WE WILL STAY THERE AGAIN, IDEAL SLEEPOVER WHEN EN ROUTE SCOTLAND TO MIDLANDS
September 27, 2013
Rated 5.0 out of 5.0 by snuggles70 Great Hotel
Great hotel and facilities. Room was surprisingly spacious and we had plenty of room to relax on our overnight stay. Would stay here again if in the area.
September 26, 2013
Rated 5.0 out of 5.0 by bipps excellent experience and comfortable stay
Had a very good stay all the expectations met and I was fresh and able to continue my travels.
staff very friendly and helpful.
rooms very clean and tidy
Beds very comfortable, with really good pillows.
I will most certainly be booking at the Preston site again.
September 25, 2013
Rated 4.0 out of 5.0 by Bam500 Nice stay, food poor....
The hotel is a nice place to stay but the evening meals are very poor. With good quality pub fayre available at nearby competitive hotels, it, hard to choose Holiday Inn and settle for a disappointing meal. Surely it could be improved?!
September 22, 2013
Rated 5.0 out of 5.0 by K4vpt Great hotel
This was a great stay, I had two young children with me & we had no problems. Room was great, bed was comfortable. Front desk service was also great, one of the best services as they were so friendly. Overall great hotel, will definitely be staying in holiday inn express in the future whenever we can.
September 20, 2013
Rated 5.0 out of 5.0 by Paul666 Great personal service and relaxing location
Great personal service and relaxing location with comfortable beds
September 15, 2013