Rated 4.3 out of 5 by 246
Rated 5.0 out of 5.0 by HIE Old Town guest Excellent customer service
Not only is this hotel clean, comfortable and in a convenient location but the staff provides excellent customer service. I would highly recommend this hotel for your stay in Prince Albert.
June 27, 2016
Rated 2.0 out of 5.0 by ShirleyF88 Not a 3 Star Hotel
I was very excited for the chance to stay in this Hotel. We researched for the best hotel in Prince Albert and based on rating and viewing pictures, we decided to stay at this Hotel even though it was the priciest.
Upon check in June 15/16 we were greeted in a friendly manner from Marvin and Dean. The Lobby was clean & inviting. We were given a 3rd floor room away from the elevators as we requested a quiet room.
We got in the room and we noticed the bedding seemed a bit wrinkled. upon inspection & pulling back the sheets there were long hairs & lots of stains . We contacted Marvin who sent staff to change all the bedding. we also noticed dirty linen in the bathroom. Tub was not clean, floor not swept & carpet was not vacuumed. we were given a discount but it never feels right knowing it was still dirty.
During the day front desk staff Marvin was fantastic, during the evening the female (Crystal?) and another gentleman appeared to be flirtatious with no concern with looking up to see what guests were coming in.
The free breakfast was very nice but unfortunately a street person came in and helped himself to a bunch of food slapped in his plate with his hands. I informed Marvin and another patron informed the lady that was looking after the food upon her coming back in and she removed all the cooked food. No staff was in the breakfast room when he took the food.
All in all I really was looking forward to staying in this hotel and my recommendations would be to have a double check on room cleanliness.( The lady who came in to make up the beds was very experienced and quick at what she did - no blame on her)
Day staff front desk - great job. The evening staff at that time - not so good. (More professionalism needed!)
Breakfast needs monitoring - a staff member needs to be there to ensure food is kept safe from outside people.
I still recommend this hotel because it has the ability to be above a 3 star and would love to stay again and have a better experience.
June 23, 2016
Rated 4.0 out of 5.0 by tspoon64 Nice place
Clean place. Good value. I have stayed here a few times now and have no problem staying here in the future.
June 20, 2016
Rated 5.0 out of 5.0 by Business Leader The Place to Stay in Prince Albert
I always stay here when travelling on business. Friendly staff, clean and updated rooms and a great breakfast.
June 20, 2016
Rated 5.0 out of 5.0 by Iulia2206 Holiday Inn Express Prince Albert
Another enjoyable stay within the Holiday Inn facilities, this time in Prince Albert. Looking forward to the next trip and stay at Holiday Inn!
June 14, 2016
Rated 4.0 out of 5.0 by cal1798 Clean and comfortable.
Staff were friendly and helpful. Room was clean and a comfortable temperature.
June 11, 2016
Rated 5.0 out of 5.0 by therock7 Excellent Sleep and service
The one and only issue I had with my stay was the computers in the Business Centre. One had a virus and the other printed a document I did not print and would not print when I cancelled the print job.
June 7, 2016
Rated 4.0 out of 5.0 by SHAR0NE Comfortable and good service
Had a great stay, clean rooms , good breakfast, great service. Rooms comfortable and spacious , wifi good and
May 24, 2016