Rated 4.4 out of 5 by 99
Rated 3.0 out of 5.0 by MicheleRNC What, no cream for the coffee!
I think it would be nice if the liquid creamers were left out when cleaning up after breakfast, for those of us who don't care for the powdered stuff. In fact, there wasn't even any powder stuff left out. I don't understand this as every other HIE I stay at offers creamer for your coffee.
On a positive note, the girl working the front desk-Cindy I believe, was awesome and very helpful with a problem I incurred trying to receive a reciept for my pre-paid stay.
Also cudo's to maintenance for fixing my heater! It was a tad nippy waking up in the morning and I reported it and when I got back to my room that evening it was toasty warm.
January 27, 2014
Rated 2.0 out of 5.0 by FamilyGuyTraveler Disappointed and will probably not revisit
Well this is the 2nd year in a row that we have stayed at this same hotel on the way back home after the holidays. We stay there because of the location and they allow pets. We try to pick Holiday Inn over others because they are typically head and shoulders on quality above. If it costs me more I'll pay it to have the nicer hotel.
This hotel for 1 night with a pet was not cheap and was too much for a hotel that appears to be aging and may have been an older hotel converted (if not it's just old). I'm also comparing this to other Holiday Inn Express I've stayed at on the same trip that were MUCH nicer.
The entire pet floor smells to me like an old 'smoking' floor they converted to a pet floor because it smells more like old cigarette smoke than pets. The bathroom in our room had both the sink and shower with EXTREMELY slow drains (I'm talking 30 minutes to drain the tub). Slow drains also have nasty hairs and stuff come back up when clogged so the tub was left of a residue of other peoples hair and nasty dirt residue. I skipped a shower and waited 10 hours later until I got home. Expensive hotel and can't even take a nice shower.
Also if you have kids that are not silent be forewarned. We have 3 kids, and the walls are paper thin (I gently tapped on the wall and you can tell they are thin). Had the manager come up in the evening and tell us to be quiet. I thought Holiday Inn was supposed to be for families? I suppose you need the type of kids that don't speak.
The only pluses I saw were the small fitness room, pool, and breakfast was decent. Other than that I think for this type of quality I will spend half as much and stay in Wytheville at a lower priced alternative. I would not recommend this hotel.
January 10, 2014
Rated 5.0 out of 5.0 by SadiePrettyLady34 Wonderful Stay
Could not have asked for better service, quality of stay, room, breakfast, exercise room, etc. Staff very personable and most helpful!!!---Always stay at Holiday Inn Expresses wherever we travel!!
January 4, 2014
Rated 3.0 out of 5.0 by RegularJoe Average Property
Hotel is just an average property, however it is very convenient location to the Interstate. The staff was not very familiar with the area. Room did not get cleaned the first night's stay and when I mentioned it I was told we had a "Do not Disturb sign" on door. Never put the sign out but it appeared they were either short staffed or just slow cleaners. Don't expect spotless clean, regardless at a budget hotel.
January 4, 2014
Rated 5.0 out of 5.0 by US Marines A+
Overall a great place to stay! I liked how new the hotel was and its right next to places to eat!
January 3, 2014
Rated 5.0 out of 5.0 by CJ22 very pleased
My family and I stayed here for one night after tubing all day at Winterplace. The front desk staff was fabulous! So friendly and took care of whatever we needed immediately! Top Notch Staff!! Room was very clean and nice! Breakfast was great and the kitchen staff so friendly and helpful also. It was a Great stay! I would highly recommend!!
January 1, 2014
Rated 5.0 out of 5.0 by Larry243 Overall experience
We met our son, wife & baby for a WV Christmas this past w/e. From the minute we walked in the door and were greeted by Margaret until checkout our experience was perfect and we have wonderful 2013 Christmas memories. The hotel Christmas decorations were beautiful and our adjoining rooms spacious. The staff were helpful in selecting dining options too.
My husband and I could not have asked for more.
Kudos to the pleasant housekeeping and hostess staff as well.
December 18, 2013
Rated 5.0 out of 5.0 by Mjoyce Very Friendly staff!
I would very highly recommend this Holiday Inn Express to anyone traveling through the area. Very pleased with all aspects of our stay. Would definitely stay here again.
December 6, 2013