Rated 4.4 out of 5 by 152
Rated 1.0 out of 5.0 by Les525 Did not review my profile
In my IHG profile, it lists my preference as "non smoking", however when I went to my room, I discovered that it was a smoking room and when I went to the front desk to complain, the person at the front desk stated that "this hotel does NOT look at the profiles for guests". I stated that my profile lists non smoking preference for many years and that I have been in 8 different Holiday Inns/Express in the past 2 weeks and all of the other locations noted my profile and had me in a non smoking room.
As a platinum member, I expected a better response than the one I was provided where the front desk person told me that THIS hotel does not look at your profile.
I expect to be in the Bluefield area about once a month, but I may be staying at a different hotel based on this last experience.
July 27, 2014
Rated 4.0 out of 5.0 by Sue Janesville Comfortable bed and great service.
nice except odor in room staff was great I stay generally at Holiday Inns
July 27, 2014
Rated 4.0 out of 5.0 by Savsmom05 Large Room and Friendly People
The staff at this Hotel is wonderful. We were there on business and they were more than friendly and were a pleasure to deal with. My room was a King and was very large with a huge, comfortable bed, 2 chairs and lots of lighting; however, the shower drain wouldn't lock in and I had to put something under it so I didn't have to stand in a foot of water during my shower. Then I found out the sink didn't drain so well either and every time I used it, I had a ring around the middle of the sink to rinse out.
Other than those 2 minor things, my stay was enjoyable and I will stay here again on business if needed.
July 25, 2014
Rated 5.0 out of 5.0 by Sonny1965 Great Holiday Inn
Had a great time here!! The front desk person was very friendly and helped in the pricing as well. We were there for only one night, but it was great!
July 22, 2014
Rated 4.0 out of 5.0 by srevol Frequent traveler
Over all location and price for this hotel is descent. Would recommend it to anyone. I will definitely stay there next time I m in the area.
July 17, 2014
Rated 5.0 out of 5.0 by Swtpzmom Overall Nice Stay
I have stayed at this Holiday Inn Express property several times. It is consistently clean and the staff is always courteous and friendly. My only recommendation is to upgrade the Fitness Center to include an Elliptical machine. Most hotels have an elliptical, treadmill and stationary bike (at minimum). Some Holiday Inn's offer a pass to a local YMCA or fitness center (just by showing your hotel key at the facility). This would also be a nice option to have at this particular location since the City Park in Princeton is a less than desirable place for a walk/run.
July 14, 2014
Rated 2.0 out of 5.0 by Rubberneck Don't get a smoking room
I stayed in a smoking room on the third floor and the air freshener was so strong that I could taste it! I don't know if someone accidentally spilled the whole bottle on the floor or what happened, but it made the stay nearly unbearable. The staff were responsive to my complaint but there was nothing that could be done. They just promised not to use any more of it until I checked out. It permeated EVERYTHING I had in that room, even my watch! Now my suitcase, toiletries, shoes, etc, all smell like that stuff. I had to get my suits dry cleaned. This week I'm staying in another hotel in the vicinity that doesn't offer smoking rooms. It's not worth it. I thought about just getting a non-smoking room at the HI Express this week but the idea of encountering that smell again makes me a bit queasy.
July 14, 2014
Rated 5.0 out of 5.0 by wilsons1970 overall nice play to stay
This was our first time to stay at this particular Holiday Inn Express. Everything was exactly as advertised. The check in and check out process was simple and the room was clean and comfortable. We used the pool while there and had breakfast in the morning. Overall, this hotel provided everything we needed without extra frills at a reasonable price.
July 13, 2014