Rated 4.4 out of 5 by 152
Rated 1.0 out of 5.0 by Les525 Did not review my profile
In my IHG profile, it lists my preference as "non smoking", however when I went to my room, I discovered that it was a smoking room and when I went to the front desk to complain, the person at the front desk stated that "this hotel does NOT look at the profiles for guests". I stated that my profile lists non smoking preference for many years and that I have been in 8 different Holiday Inns/Express in the past 2 weeks and all of the other locations noted my profile and had me in a non smoking room.
As a platinum member, I expected a better response than the one I was provided where the front desk person told me that THIS hotel does not look at your profile.
I expect to be in the Bluefield area about once a month, but I may be staying at a different hotel based on this last experience.
July 27, 2014
Rated 4.0 out of 5.0 by Sue Janesville Comfortable bed and great service.
nice except odor in room staff was great I stay generally at Holiday Inns
July 27, 2014
Rated 4.0 out of 5.0 by Savsmom05 Large Room and Friendly People
The staff at this Hotel is wonderful. We were there on business and they were more than friendly and were a pleasure to deal with. My room was a King and was very large with a huge, comfortable bed, 2 chairs and lots of lighting; however, the shower drain wouldn't lock in and I had to put something under it so I didn't have to stand in a foot of water during my shower. Then I found out the sink didn't drain so well either and every time I used it, I had a ring around the middle of the sink to rinse out.
Other than those 2 minor things, my stay was enjoyable and I will stay here again on business if needed.
July 25, 2014