Rated 4.0 out of 5 by 31
Rated 1.0 out of 5.0 by CarlosCman Elevators problems - no water... not a good experience
I've stayed at this hotel on several occasions in the past and had good experiences. This time, it was not so good. It started with the key card not working in the elevators. Staff acknowledged that they were having problems with the keycard readers in the elevators. It got worse in the morning of the second day. Around 5:00am, the locks on the hotel room door could be heard randomly locking and unlocking. My wife was scared that someone was trying to break into our room. I told her that it was probably the staff working on the elevator keycard readers. The random noise kept waking us up. lights were also going on and off in our room randomly. Then, the water ran out. I was able to shower before the water ran out, but my wife was unable to take a shower. It got worse, the elevators weren't working, and we were on the 5th floor on a hot summer day with a 2 year-old that had to be carried up and down the stairs. It was unexpected exercise going up and down five flight stairs. It was a very bad experience, but I know this was an isolated incident because I've had nothing but good experiences at this hotel in the past. I would have liked to have received a discount voucher from the hotel for a future stay, but there was no compensation for the problems.
July 23, 2013
Rated 5.0 out of 5.0 clean and security.
We like to stay at this hotel, because always the rooms are cleans and comfortable; we visited this hotel a couple times by year and w are happy with our choice. the kids love the pool because they can use it in the night, it doensn´t matter if the weather is bad.
July 15, 2013
Rated 1.0 out of 5.0 by rosy66 IT WAS A HORRIBLE EXPIRIENCE
Always we like to stay in hotels Holiday Inn when we travel, but on this occasion was the exception. We reach already very night sleep, but as a 5:00 a.m., did a sound as if someone enter the key and could not open, noise was every 13 seconds, we call reception and nobody went to see what it was, when the noise was more intense, we realized that it was the fan which could not work, again we call reception and they told us that there was a problem of electricity and they had no light in hotel, as at 10:00 a.m., we realized that there was neither water and took us a carafe with water, but fortunately became light, and had water. The only advantage we had was to increase the limit one more hour for breakfast.
July 11, 2013
Rated 5.0 out of 5.0 by Luis53 Great service and confortable ....
Nice place, confortable, good food, etc.
July 6, 2013
Rated 5.0 out of 5.0 by Marco19 Excellent!
This hotel is excellent!
I had a great time and nice experience here!
A great option for bussiness travelers.
July 5, 2013
Rated 4.0 out of 5.0 by LuisM Table for laptop
I suggest that you put on rooms tables for laptops
June 19, 2013
Rated 3.0 out of 5.0 by Kikirikiki Internet acces / Breakfast buffet.
I stayed at this hotel for a couple of nights for business, the first night I was able to connect to the Internet and work for a couple of hours, as it was late I turned off my lap top, next day I could not work again till after many complains, this hotel got the worse Internet signal of all Holiday Inn Express, I stayed hundreds of nights at the different IHG Hotels and this really did not make my days, also the complimentary buffet breakfast is not as the one in Tapachula or Tuxtla, much better at these two hotels, in other Holiday Inn Express I am provided with some coupons as a Platinum Member to pick what kind of eggs I prefer in the morning, here nothing, I think if I have time to get back to Puebla I will choose another hotel from the chain.
June 19, 2013
Rated 5.0 out of 5.0 by BJPTY nice and comfortable room
A nice place and very comfortable room. The breakfast was not exciting but it was breakfast.
April 29, 2013
Rated 4.0 out of 5.0 by helidragon Always clean and service is great
Always clean and comfortable has a better gym area than average.
April 24, 2013
Rated 4.0 out of 5.0 by tiz1 Great staff and workout area
I enjoy the staff and the workout area is one of the best in Puebla hotels. 10 minutes walk from most of the restaraunts on Ave. Juarez and 5 minutes walk to Wal-Mart. Rooms are clean and the bed is good (could be a bit softer). Breakfast has not changed over the years, so if you go often, it is quite boring.
April 23, 2013
Rated 5.0 out of 5.0 by Broccoli53 Comfortable bed
It was a leak in the bad room, and it feels near by the corner beside of bed.
April 4, 2013
Rated 4.0 out of 5.0 by Guerejo1 Breakfast
The day we were in this hotel, it was very crowded, especially in the breakfast. The staff workt very hard and they solved the problem.
April 2, 2013
Rated 4.0 out of 5.0 by Pepe68 Comfortable bed
One really rests on a bed of Holiday Inn Puebla, are comfortable, you can relax and sleep really well.
March 13, 2013
Rated 5.0 out of 5.0 by Palladium9 Comfortable suite
nothing, because everything was good! room service was done properly and we do not have something to change....just that if you could add a breakfast in the same rate of the room it would be great...
March 7, 2013
Rated 5.0 out of 5.0 Everything was excellent
Everything was excellent, all services in the hotel are great !!
January 22, 2013
Rated 4.0 out of 5.0 by Rob62 Comfortable all Hotel
The Roos is Ok. The restaurant is Ok Only the Brekfast are finish when we comes down.
December 14, 2012
Rated 3.0 out of 5.0 by Viking4 Clean, good location, room to improve
The check in process was too slow. No preference for Platinum Priority members.
December 14, 2012
Rated 4.0 out of 5.0 by M4995 CLEAN UP
PLEASE ASK THE MAIDS THEY HAVE TO USE THE VACUM CEANNER DAILY, I WAS THERE FOR 5 NIGHTS AND NEVER CLEAN UNDER THE BED,BECAUSE ONLY ARRANGE THE BED, AND TOWELS , AND SEMI-CLEAN DESK AND BATHROOM. yOU VAN IMPROVE THE SERVICE
November 30, 2012
Rated 4.0 out of 5.0 by Jennifer27 Good hotel, no restaurants
What you would expect from a Holiday Inn Express. Biggest disappointment was the "exfoliating" towels (old towels that weren't soft). Also, if you want food, you have a few choices to order in or you have to go across the street to the InterContinental. Nice that you can walk to downtown Puebla.
November 18, 2012
Rated 5.0 out of 5.0 by Arturo27 very clean
everything was ok. clean rooms, breakfast was ok, room was very quiet.
November 14, 2012
Rated 5.0 out of 5.0 by Dherrera Estancia en Holiday Inn Puebla
En general siempre que visito este hotel me quedo muy contento, cuenta con un personal comprometido con el huésped, además de siempre estar al tanto de los miembro Priority.
October 8, 2012
Rated 4.0 out of 5.0 by inmerse Nice hotel and excelent service
Beautifull hotel in goog location and excelent staff.
October 5, 2012
Rated 5.0 out of 5.0 by aleccume A great experience in Puebla
My room was clean and cozy and every staff I asked something was kind and helpful. I would return with no doubt.
October 5, 2012