Rated 4.3 out of 5 by 211
Rated 1.0 out of 5.0 by Lakehome4 check in nightmare
bad keys 5 times, at some point the reception team needs to step up and go to the room with the client and check for themselves. This was ridiculous.
February 23, 2015
Rated 5.0 out of 5.0 by Queene's Mom Fantastic Hotel for Business or Leisure
I have been staying at this fabulous hotel, Pueblo Holiday Inn Express for 5 years now---for business and leisure. If you travel to Pueblo, stay at this Holiday Inn Express. It is the best value, best friendly helpful staff, clean, safe and good "free" more than continental breakfast. I travel with a service animal "Queene" and this hotel is more than accommodating in every way. Stay here, I guarantee you will not be disappointed. The Hotel Manager Mrs. O'Brien is very hands-on in her management, she will take care of making your stay most enjoyable and relaxing!
February 21, 2015
Rated 3.0 out of 5.0 by Cliff'n'Colorado Good stay overall but felt nickel and dimed
I stay here often, at least 4,5 times per month in this particular location on business. I was a little frustrated on this particular trip however for several reasons. First, I was not given the normal rate which isn't too much of a discount anyway. Not a huge deal (even though it was a random Monday night). But what frustrated me was that this time I brought my very pregnant wife and 5 year old along. They didn't have any rooms left with 2 beds so we got a king. Again, not a big deal. I asked the dark complected young lady (sorry can't remember her name) getting me registered if I could get a cot. She hesitated but said sure. Right after that, the heavier set, light complected girl who was registering other people said, THAT'S $45 DOLLARS!!!! I was a little taken back, embarrassed and annoyed all in one. I said, never mind, I'm not spending $45 dollars on a cot. I just don't see how they can't accommodate guests, especially very loyal/returning guests with something this simple. I didn't make a fuss. We just checked in and made do. We did ask when returning from dinner if we could get an extra pillow or 2 and was told that there weren't any. A couple of minutes later though, the dark complected girl did bring us some. We were very grateful and thankful for her kindness. I can't say the same for the other girl however.
February 19, 2015
Rated 5.0 out of 5.0 by K X L No. 1
This is the No. 1 hotel in my book......
And with 1 stay, it will be your favorite also.
February 16, 2015
Rated 3.0 out of 5.0 by ter28 Didn't clean room
Stayed twice before at this hotel and those visits were not a bad experience. But this time they forgot to clean our room. We left our room at 11:00am and returned in the afternoon. When I called to complain to the front desk, she said there was no one on property but her and no one to clean at 3:00 in the afternoon. I asked her for clean towels and to throw the trash so she did. This was extra embarrassing since a brought my best girlfriend to share my visit. We were willing to forgive the dog barking, the no fresh fruit at breakfast, the saggy mattresses, but we stayed here so we wouldn't have to make beds and clean on our trip. I like Holiday Inns so I hope you will regroup and improve your hotel and services.
February 9, 2015
Rated 5.0 out of 5.0 by GGR6 End of a long day...
When I'm tired, non-automatic doors, no hable blank look front desk people and non-working key cards really tick me off. None of this at the Pueblo HDE. Allowing dogs, even a bowl of treats in the lobby is greatly appreciated. Our yellow Lab is cleaner and better behaved than most of the people I know. We now look for HDE locations as we travel and plan accordingly.
February 5, 2015
Rated 4.0 out of 5.0 Breakfast wonderful
As always the breakfast was a great variety and coffee was wonderful
February 4, 2015
Rated 4.0 out of 5.0 by AV57 Facilities are wonderful
Very nice! Wonderful experience with our two dogs, but the heating system was a bit noisy at night.
January 23, 2015