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Rated 4.3 out of 5 by 406 reviewers.
Rated 4.0 out of 5.0 by Overall a very nice facility. We stayed at this HIE due to convenience of it's location when we picked up our son from Boys state at CSU-Pueblo, CO. Overall experience was positive with friendly staff and clean facility. June 22, 2016
Rated 1.0 out of 5.0 by Don't know how to Hold a Reservation Do you remember this Jerry Seinfeld quote "...you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." That describes my issues with this hotel completely. I booked a King room and when I arrived to check in, they gave me a room that was already occupied. After returning to the front desk, they gave me a different room but it wasn't the room type I booked. I came down again and they gave me another room, still not the type of room I booked. I came down again and told the front desk clerk that I wanted the room type I reserved and if they didn't have any available that I would go to a different hotel. She then gave me another room which again wasn't the room type I booked. At that point I just told them to cancel my reservation and I went to a competing hotel down the street. Clearly this hotel has issues with providing the room types specified when booking AND they should have done a much better job with communicating what was going on rather than have me go up to 4 different rooms before I got fed up and went elsewhere. Completely unacceptable service for an IHG property and I do not recommend booking here. Lastly, I wrote an email to hotel management who still haven't returned my message nor apologized for the large inconvenience this caused me on my trip. June 15, 2016
Rated 1.0 out of 5.0 by Worst Breakfast On the morning of June 12, 2016, there were no forks, no knives, no napkins to clean the debris off the tables, no biscuits, no orange juice, and the bacon was floating in water! When they brought out new bacon, it was floating in water! June 14, 2016
Rated 5.0 out of 5.0 by Leisure trip The hotel was excellent and staff was very friendly June 8, 2016
Rated 1.0 out of 5.0 by Poor service We were looking forward to trying out Holiday Inn Express. The room was not clean, there were French fries lying on the carpet at the foot of the bed. The tub didn't drain and we wound up standing in ankle deep water. We were disappointed in learning that refrigerators were only in select rooms and were not told that when making the reservation. The evening desk clerk was neither knowledgeable nor friendly when asked about local restaurants. We were finally offered a room swap after we dealt with the issues on our own. June 6, 2016
Rated 5.0 out of 5.0 by Pleasant and Calm We first stopped here in 2013 and since then stay exclusively at this location when staying in Pueblo. The hotel manager and her hospitality team have provided consistently excellent customer service to us every time we stay here. We are welcomed like friends and treated like family. Any staff we encounter are pleasant and courteous. If we ever need anything, the response is prompt. The rooms are properly appointed and spotless, the entire property is kept spotless. we love the hot breakfast, there is a nice variety of hot and cold selections. Our first stop after checking-in is the jacuzzi, the pool area is clean and not overwhelmed by chemical odors. We feel very relaxed when we stay here, the staff is present yet not intrusive. Highway sounds are nicely muted, neighboring rooms and hallway passers-by are barely noticeable. We love this HIE location! June 4, 2016
Rated 1.0 out of 5.0 by Pet Friendly Stay here if you like staying in a room previously occupied by pets. You will not have a choice of a non pet room. May 29, 2016
Rated 5.0 out of 5.0 by As the saying goes, get in, get out, get on with your life! Very pleasantly surprised. Room was very clean and very quiet with a comfortable bed. Felt quite spacious. Breakfast was wonderful with scrambled eggs, ham, sausage, variety of breads, cereals, juices, milks, yogurt, coffee and tea. Foods were replenished and temperatures were appropriate. Front desk attendant, Isaiah, was exceptionally courteous and accommodating. Checking in and out was fast and easy and they offered a military rate. What's not to like? If I need to stay in Pueblo again, I'd definitely select this hotel. May 29, 2016
  • 2016-06-23 T22:24:58.045-05:00
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