Rated 4.3 out of 5 by 166
Rated 5.0 out of 5.0 by Mikael1972 Service with a Smile
The staff did well in making our experience a good one. Cinderella, Janna, Melissa and the gentleman did good. This experience marks the first time my daughter was not stressed out in a while. Thank you.
October 15, 2014
Rated 5.0 out of 5.0 by harley373 clean and quiet
only complaint is the toilet paper holder is almost out of reach when on toilet and no extra tissue
October 13, 2014
Rated 5.0 out of 5.0 by Suess46 great stay
very friendly staff and clean, quiet rooms. Slept well and felt very comfortable.
October 8, 2014
Rated 5.0 out of 5.0 by Oakland PA Nice Stay
This visit (business) met all of my previous expectations. As such, I would stay at this hotel again.
October 6, 2014
Rated 5.0 out of 5.0 by JulesR Excellent Customer Service
I received the Best Customer Service at this hotel that I believe I have ever received at any hotel. Staff were extremely responsive to questions and requests. The Guest Service Manager even helped me jump start my car in the parking lot when I discovered that I had a dead battery!
October 6, 2014
Rated 2.0 out of 5.0 by Colorado Trip Colorado Trip
Booked "Executive Suite" on web site. Got very poor room(Room 200?). No ref rig, no microwave, HORRIBLE, SAGGY BED, very loud HVAC unit that could not control temp. When I complained, was told it was a "converted" HIE. DEFINITELY NOT UP TO STANDARDS!! The staff was excellent & friendly. THE PROPERTY WAS POOR.Chairs in my "suite" were 2 straight-back chairs like folding chairs at a picnic. Breakfast was very marginal, with items missing & not replenished for extended times. Train behind the hotel was not an issue- I wore ear plugs.Would have been a nightmare for a light sleeper. There are many hotels in the area. I will stay in another brand if I am in the area again.
October 1, 2014
Rated 2.0 out of 5.0 by Colorado Trip Not up to standards
Staff & check-in were excellent.Very friendly, courteous,etc.. ROOM & PROPERTY WERE NOT UP TO HIE STANDARDS!!! I had booked an "executive suite" on the web site. I was placed in a marginal room with no ref rig, no microwave, 2 plain straight back chairs(little better than "folding chairs" used at picnics), & a HVAC system that was very loud & unable to maintain temperature. I was told by staff that this property was not originally a HIE, but had been "converted" when I complained.The train tracks directly behind the property were not a problem because I wore ear plugs, but for a light sleeper this could be a huge problem. Breakfast was not typical-items were left "empty" or non-replenished for extended times. I WOULD NEVER STAY HERE AGAIN OR SUGGEST ANYONE ELSE STAY HERE. It was not horrible, just not very good. LOTS OF OTHER HOTELS IN AREA!
October 1, 2014
Rated 5.0 out of 5.0 by Annabandana40 quick stay
Comfortable and convenient! Easy to get to hotel and get to my meeting in Pueblo. Would recommend again. I think the bed was okay, but could be improved with a new mattress pad or flipping of the mattress.
September 30, 2014