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Rated 4.3 out of 5 by 302 reviewers.
Rated 3.0 out of 5.0 by good bed Good mattress and pillows. The breakfast room not stocked like we are use to no hard boiled eggs, little fresh fruit, and rolls had been out a while. August 27, 2015
Rated 3.0 out of 5.0 by Rude Staff Firealarms went off in the middle of the night - when called the front desk was told, "just go back to sleep"! August 17, 2015
Rated 2.0 out of 5.0 by front desk morning staffer was super Your front desk person Anaya was very good at customer service, she was polite and went above and beyond to fix/solve problems. August 17, 2015
Rated 5.0 out of 5.0 by Great Stay Great place to stay. The staff was great and the hotel was very clean. Parking was a bit lacking because of all the trucks with trailers staying but otherwise was a wonderful experience as always with the Holiday Inn! August 17, 2015
Rated 1.0 out of 5.0 by alarm stystem Both nights we were at this hotel their alarm system went off EVERY hour and I mean a SHRILL sound of 4 beeps!!! Was horrible. The first night I called down to the desk and they said they had something faulty going on and would fix it. The first one went off at 7 p.m. and every hour after that until 2 a.m. in the morning. NOW try sleeping through that. I was a little "upset" and mentioned it to the front desk because we had considered changing hotels for the 2nd night. They assured me it was fixed., WRONG - 2nd night at 8 p.m. it went off again. No apologies and for sure no offer of a comp night!!! BAD, BAD, not up to this chain's standards. This has made our last 2 stays at Holiday Inn Express hotels across the U.S. unacceptable. So the next night on the road we obviously changed to another hotel chain. Sorry, Holiday Inn Express but if the hotel had offered to comp us in any way it would have been different. We have used Holiday Inn Express hotels for years and have redeemed free rooms from points, so we have stayed at a lot and have never had one who would not offer something for nights of no sleep!!!! August 17, 2015
Rated 4.0 out of 5.0 by Nice hotel This hotel appears to be one of the nicer hotels in Pueblo. We did like the two room suite which included separate televisions and a sofa sleeper. This was helpful with older children. The hotel appears to be newer and the rooms reflect the relatively newer age. The carpets were clean. August 15, 2015
Rated 2.0 out of 5.0 by Poor Service I have a daughter that goes to the University that is in town and have stayed here on several occasions. On the prior occasions I never felt that the staff were that concerned about providing a friendly service atmosphere. This time it was the worst. The front desk had two people attending assisting guests. One was clearly being trained by the other. I waited several minutes at the counter. When I finally leaned against the counter, the person that was training glared and asked if I needed something. I said that I was checking in and had a reservation. The reply was I am helping someone else and you will have to wait. When I did receive help, after giving my name, was never greeted as a rewards member, and treated as if I was an inconvenience. Room was hot and the A/C had not been on. Got it on and had to leave as it was too hot to stay. The next morning the breakfast was out of most things, the person working was trying hard to keep up but just couldn't. When I checked out I asked for a receipt. The clerk told me that they didn't give a receipt when rewards were used, guess I will need to check my rewards account to make sure that I was charged appropriately. August 11, 2015
Rated 1.0 out of 5.0 by Poor bathroom amenities Bottles were half-full in bathroom and bed was uncomfortable, room looked dirty. August 7, 2015
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