Rated 4.3 out of 5 by 245
Rated 4.0 out of 5.0 by TomAC We Like Holiday Inn
Holiday Inn's service level suits our expectation just great when we travel. We're big fans of the IHG rewards program, too. Use those points!
May 20, 2015
Rated 5.0 out of 5.0 by Vato A/C, and heat inthe room
The room was cold when I returned from my business meeting and had to wait for it to get warm. The room would be great if the temperature was a little more comfortable.
May 18, 2015
Rated 3.0 out of 5.0 by DennisRP Had service issues
We booked a stay for 9 days for a family vacation. We had issues with the housekeeping service, had to go call down to have toilet paper brought up as it wasn't being replaced, coffee packets were not being replaced, cups in the bathroom and coffee cups not being replenished. I talked early one morning to the manager directly after a couple days of this, and she assured me that it would be taken care of. To my great disappointment, I got back to the room late that same day and still found no coffee packets, no cups, etc. on the very day that I complained (which was well before housekeeping service that day). I had the desk clerk give me some coffee for the next morning, whereupon I discovered that the coffee and used filter had sit in the machine for about 4 days. Things were fine for about two days, but by the time I left they were neglecting the coffee again.
The pool and hot tub are nice, we used them quite a bit. The front parking lot was frequently full, and we had to park around back in between a large number and variety of work trucks and buses. Being right off a major highway this seems to be a popular stopping point for workers and sports teams. We could plainly hear people talking in the next room one evening.
So I have mixed feelings about the hotel, the food was good, the staff was friendly, the room was nice (suite), but having my complaints basically unanswered was very disappointing.
May 18, 2015
Rated 5.0 out of 5.0 by travelitis Great place to stay in North Pueblo
This hotel is conveniently located right off I-25. It is of fairly new construction and meets IHG standards. The breakfast selection was good (love the freshly made pancakes). I do wish more fruit was offered. The staff was accommodating and the room was quiet. I have no complaints.
May 13, 2015
Rated 5.0 out of 5.0 by Queene's Mom Great Hotel for Top Friendliness, Cleanliness, Location
Right off the major interstate I-25 on your way to Denver or Albuquerque, you can't go wrong staying at his wonderful hotel. It's been our favorite for business and leisure for 6 years now. We highly recommend this family-friendly, pet-friendly, and overall friendly, friendly, friendly hotel to stay for short or longer term. Lots to do in Pueblo too--River Walk, Children's Museum, Art Galleries, and even a huge Drive-In Movie Theatre. Enjoy you stay, you won't be disappointed!
May 13, 2015
Rated 3.0 out of 5.0 by Mdaged1819 Good until time to shower
Appeared to be a nice hotel with fresh baked cookies in the lobby. Experience changed the next morning when it was time to shower. The shower had not been cleaned from the previous guest and contained their used soap/shampoo. Tried to call the front desk. Phone rang until it couldn't ring anymore. Called back and explained situation to front desk. She brought us fresh towels and toiletries. Tub water did not drain, I was standing in about 3" of water by the time I finished my shower. Got to breakfast shortly after it opened to find that most selections were not available yet. It wasn't until a second person showed up at 7am that they were able to really get breakfast out so someone could watch the front desk. Both ladies at the front desk were nice but seemed new to the job and weren't able to help with the situation because there was no management there on Sunday.
May 7, 2015
Rated 5.0 out of 5.0 by kpnm Cool room.
One of our favorite Holiday Inns. Slept well because the room was cool. And lighting so much better than other Holiday Inns. Breakfast is what it is as with all the others.
April 30, 2015
Rated 2.0 out of 5.0 by TwoLaneTraveler The service at this hotel has deterioriated substantially...
We stayed at this hotel last year and liked it. This year the facility deteriorated somewhat and the service substantially, particularly the kitchen staff. We will likely not stay here again.
April 28, 2015