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Rated 4.3 out of 5 by 168 reviewers.
Rated 2.0 out of 5.0 by Not up to standards Staff & check-in were excellent.Very friendly, courteous,etc.. ROOM & PROPERTY WERE NOT UP TO HIE STANDARDS!!! I had booked an "executive suite" on the web site. I was placed in a marginal room with no ref rig, no microwave, 2 plain straight back chairs(little better than "folding chairs" used at picnics), & a HVAC system that was very loud & unable to maintain temperature. I was told by staff that this property was not originally a HIE, but had been "converted" when I complained.The train tracks directly behind the property were not a problem because I wore ear plugs, but for a light sleeper this could be a huge problem. Breakfast was not typical-items were left "empty" or non-replenished for extended times. I WOULD NEVER STAY HERE AGAIN OR SUGGEST ANYONE ELSE STAY HERE. It was not horrible, just not very good. LOTS OF OTHER HOTELS IN AREA! October 1, 2014
Rated 5.0 out of 5.0 by quick stay Comfortable and convenient! Easy to get to hotel and get to my meeting in Pueblo. Would recommend again. I think the bed was okay, but could be improved with a new mattress pad or flipping of the mattress. September 30, 2014
Rated 5.0 out of 5.0 by bed and great service. I always have a great stay at this hotel. Its close to shopping and food stores. Its close enough to Colorado springs so we can visit there. September 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed great service We enjoy our stay never had any problems. All the staff have been very nice. September 29, 2014
Rated 5.0 out of 5.0 by Everyone great We had a great pleasant stay in Pueblo. Our room was very comfortable and very clean. The staff was all very nice and helpful. The breakfast was one of the best in any HIE we have ever stayed in and we have stayed in several for several years. Cinderella was wonderful so helpful, kind and friendly. Thanks for a great stay. September 28, 2014
Rated 5.0 out of 5.0 by We recommend. This is one of the nicest Holiday Inn Expresses we have stayed in during our travels all over the country. September 25, 2014
Rated 5.0 out of 5.0 by Friendly and convenient We were welcomed and continued to feel welcome during our weekend stay. For the first time ever, we brought a dog with us, and she was welcomed, too. In fact, there's a sign in the lobby that says this hotel is Fido's Favorite, and our dog would concur. The hotel is just a few minutes from downtown, far enough from the interstate to not hear the traffic but close enough to get on and off easily. Also, there are plenty of conveniences, restaurants, stores, etc nearby, so this is a great location when staying in Pueblo. September 24, 2014
Rated 4.0 out of 5.0 Good value in Pueblo Good experience at this Holiday Inn. Unfortunately, there is no in-room refrigerator nor is there an on-site restaurant or lounge. If you stay here, check the alarm clock - it may be set for 2AM! September 24, 2014
Rated 5.0 out of 5.0 by Amazing staff The staff were amazing...very friendly and super helpful! the bed was not the most comfortable however. Seemed to bow downin the middle of the bed and I had ahard time getting to sleep. The room was very quiet and clean and the breakfast was nice...lots of choices, and hot food like cheese omlets, biscuits and gravy....ect... a nice change from the usual sweets. I would stay here again..I think I just a room with a bad bed...I usually have great luck with Holiday Inn! September 24, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! Checking in was a breeze! Jahanna was so helpful! We were there for our 28th anniversary going to the Royal Gorge Train. We did not want to stay in Canon City so on a whim we picked this hotel, we are glad we did! Close to shopping and restaurants! The room was fresh and clean with a nice TV! The only negative would be the bed was too soft, not a big deal for some people but my hubby has a bad back, and if you want a fridge and microwave you need to ask for one. Other than than that we had an awesome stay!! September 23, 2014
Rated 1.0 out of 5.0 by Avoid This Hotel if Possible I would like to start by saying that I've been a platinum member for nearly 10 years now. HIG hotel branches like this one are what make me strongly consider switching to other hotel chains. I used points here, which means I'm on vacation. This is another example of HIG dropping the ball again in that scenario. More times than not I'm treated poorly when using points as opposed to cash. Basically, this hotel is awful. It used to be much better under former management. The room was dirty, the front desk was rude and inattentive, and the housekeeping was the loudest group I've ever experienced. Rather than prop the doors open to the rooms they were cleaning, they chose to slam the doors starting at 7:30 am until the finished around 2 pm. A door would literally slam at least every 5 minutes, not by a customer. I also had random calls and hang ups during my stay. Everyone working here should be fired. I actually had to extend my stay at this horrible place. There wasn't another HIG brand within 40 miles. September 22, 2014
Rated 1.0 out of 5.0 by Avoid This Hotel if Possible I would like to start by saying that I've been a platinum member for nearly 10 years now. HIG hotel branches like this one are what make me strongly consider switching to other hotel chains. I used points here, which means I'm on vacation. This is another example of HIG dropping the ball again in that scenario. More times than not I'm treated poorly when using points as opposed to cash. Basically, this hotel is awful. It used to be much better under former management. The room was dirty, the front desk was rude and inattentive, and the housekeeping was the loudest group I've ever experienced. Rather than prop the doors open to the rooms they were cleaning, they chose to slam the doors starting at 7:30 am until the finished around 2 pm. A door would literally slam at least every 5 minutes, not by a customer. I also had random calls and hang ups during my stay. Everyone working here should be fired. September 22, 2014
Rated 5.0 out of 5.0 by Exceptional service The breakfast server, Cinderella, was exceptional in her attitude and service to the guests September 15, 2014
Rated 5.0 out of 5.0 by Best in Pueblo Best hotel and location in Pueblo, CO. Walking distance of shopping and dinning. Will recomend to co-workers and family without hessitation. September 14, 2014
Rated 5.0 out of 5.0 by Best Hotel in Pueblo, CO I highly recommend this wonderful hotel in Pueblo for business and personal travel. It is family friendly and pet friendly. It is in a very safe location, the staff is cordial, professional, helpful. I was greeted every morning starting with the cleaning staff, followed by breakfast staff, and management. It was a wonderful feeling to feel welcome. I highly recommend Pueblo's Holiday Inn Express. If you're just traveling through, consider staying over for some personal time to check out the wonderful River Walk and 5***** Mr. Tandoori restaurant. You won't be disappointed. September 12, 2014
Rated 5.0 out of 5.0 by Refrigeration I would personally like to have a refrigerator in the room. September 11, 2014
Rated 5.0 out of 5.0 by Nice hotel The hotel was very nice and in a good location. I was traveling on a motorcycle and there is a Texas Roadhouse within walking distance which was very convenient. September 8, 2014
Rated 5.0 out of 5.0 Great Stay Love the Breakfast Choices Great location to other attractions and restaurants September 7, 2014
Rated 5.0 out of 5.0 by Holiday In Express 30 August Stay Ms. Amber at your front desk was extremely helpful and accommodated out large 4H group with any requests. She deserves a lot of compliments from the hotel management. September 5, 2014
Rated 5.0 out of 5.0 by Great service The lady who helped at breakfast was very good and so was the front desk. September 2, 2014
Rated 1.0 out of 5.0 by Staff The day staff is great. The night staff is less than trained to do there job and need to be retrained. September 1, 2014
Rated 5.0 out of 5.0 by Breakfast area Cinderella is an asset to the hotel. We had a small problem and it was resolved right away September 1, 2014
Rated 4.0 out of 5.0 by nice rest. good nights sleep, clean rooms. even had a fire alarm go off. liked everything but the breakfast. needed to have marked the eggs that they had something in them other than cheese.... check before you eat.......... August 31, 2014
Rated 5.0 out of 5.0 by Enjoyed the stay!!! The only thing I can think of to improve would be a small refrigerator and/or microwave in room. It wasn't until my second stay that I found out they were available on a first come first serve basis! August 29, 2014
Rated 5.0 out of 5.0 amazing! We stay here every year for the State Fair. The staff is always helpful.The hotel is clean. Breakfast is just about the best feature. Thanks for always making our stay so pleasant. We will continue to come back! August 28, 2014
Rated 5.0 out of 5.0 by Quiet and Comfortable Nice and quiet location but easy access to everything in North Pueblo. Room was well maintained and clean. August 28, 2014
Rated 5.0 out of 5.0 by Excellent experience Pro: Efficient and friendly staff, large room, quiet, CLEAN, VERY comfortable bed, great shower, makeup mirror, iron and board, VERY good full hot breakfast with many choices. The latter was definitely more than we were expecting. Con: None. August 26, 2014
Rated 3.0 out of 5.0 by Need for sensitivity to front desk staff Upon checking in, I was asked by Jerry how my day was. I told him not so good that we'd come all the way from Rock Springs Wy and had just found out that morning that our dog had congestive heart failure. His reply was "will you be taking the dog to the room?" WHAT!!!! He then proceeded to have me sign the proper release forms for our pet. Nothing like I'm so sorry you've had a rough day or whatever. We got to our room (#400) only to find out that there was someone else in that room. The other front desk clerk apologized and gave us a $10 credit on our bill. Not sure what his name was. He did seem sincere. The worst part was our dog, Dodger, died the next morning at your hotel. Of course, no one's fault but the entire checkin experience was very disappointing. August 23, 2014
Rated 5.0 out of 5.0 by Excellent place to stay. Everything was excellent at this Holiday Inn Express. I was very impressed with the Staff, Room, Breakfast. No problems at all. I will be staying here again!! August 20, 2014
Rated 5.0 out of 5.0 by Great place to stay I've stayed in this hotel 3 times this year. Each time it's been a great experience. Very friendly staff, clean and comfortable room and bed, quiet, great Breakfast food choices. And Cinderella in the Breakfast room is really wonderful, very friendly and accommodating. She's a pleasure to visit with, great start to the morning. Will definitely stay at this hotel again in the future! August 16, 2014
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