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Rated 4.3 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by Good location. For trips to Pueblo Reservoir this hotel gives us close access to the lake and immediate access to restaurants and shops. It is clean, neat and friendly, and the rooms are very comfortable. It's a good value for the price. July 23, 2014
Rated 5.0 out of 5.0 by EXCELLENT ROOM The evening and morning staff were more than helpful. Have stayed at other Holiday Inn Express locations, no one there took the time to sign me for rewards, this staff did, and I am greatful, as this is the only place I stay when traveling. July 23, 2014
Rated 5.0 out of 5.0 by Clean, Quiet, Comfortable, and Convenient A hotel can be comfortable by providing a clean, quiet, efficient room, and a hotel can be comfortable by having a staff that are friendly, concerned, and relaxed but courteous. This hotel provided both. My room was spacious and inviting during waking hours and quiet and blissfully dark when I went to sleep. Best of all it is located in a convenient location right off the freeway, yet it lacked any traffic hassles any time I left or returned to my room. There ia a mall and a convenience store within walking distance, but not too close. In closing, I have to mention Cinderella in the breakfast lounge. She is one of those employees that everyone wishes they could have working for their company. July 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service. Very enjoyable Hotel would definitely recommend this Hotel and Holiday Inn Expresses in general. Usually a great value for the Quality. This one the quality was there, but felt the price a little higher than I'm use to be able to find with this brand. July 15, 2014
Rated 4.0 out of 5.0 by Not the room I reserved. I booked a king bed on line and had to change dates, guess I booked two rooms but when I checked in they gave me 2 queen beds. I called the front desk and asked for a king and was told there were not any left. The 2 queen room was big enough but both of the beds next to the wall had a bout a foot of space to get by. This is a nice hotel and have stayed there many times, just a little disappointed this time. The staff is good, nice and friendly. I will stay here again. July 14, 2014
Rated 5.0 out of 5.0 by Great location 4 shopping and university access Great staff, great location, great room, great breakfast. I can't say anything negative about our stay and in fact will be staying anytime we visit Pueblo. July 13, 2014
Rated 5.0 out of 5.0 by Excellent This is one of the best hotels I have ever stayed in for the price. The rooms are big and setup great. I would recommend this hotel to anyone traveling in the area. Drive an extra hour for this one! July 9, 2014
Rated 5.0 out of 5.0 by Friendly Staff This hotel had a very friendly and helpful staff. You were greeted when you walked into the hotel each time you saw a staff member and even outside. The lady working in the breakfast area was very friendly and kept the food prepared and available. She also cleaned the tables as quickly as possible. July 2, 2014
Rated 5.0 out of 5.0 by Easy check-in. This is a newer IHG hotel on the north side of town and is located among a large number of restaurants. The room (double queen) was huge and the bathroom very comfortable. I love the beds in this chain. This was one of the easiest check-ins we have had on this trip. Double elevators make it easy to come and go from the lobby and newspapers were available upon check-in. Highly recommend this hotel. June 28, 2014
Rated 4.0 out of 5.0 by Ample space and quiet Check in was quick, front desk person was friendly and knowledgeable. My first stay at this location and first impression was it was very peaceful, clean, and well kept up. The room was spaceous. The bed was comfortable and linens were it great condition not tattered. Arrangement of room was comfortable for a good night's rest. The hotel was quiet. I did not have time to eat breakfast choose to sleep later instead. One small detail housekeeping came knocking and tried to enter before I answered. My fault I did not put out the do not disturb sign. I would definitely stay here again. It was in. Great location as well. June 28, 2014
Rated 5.0 out of 5.0 by Perfect for a quick stay Everything was great only wish there was a fridge in the room to keep drinks cool overnight. We where only there for one night but everything else was great. June 24, 2014
Rated 5.0 out of 5.0 by Great Breakfast Staff The morning staff lady Cinderella was awesome. Great breakfast, everything stocked and friendly and great attitude, She is a Gem. June 24, 2014
Rated 5.0 out of 5.0 by Nice clean place with great hot tub It is very close to the hignway and the pool is open late; made this place a great stop over for my family. Be aware there are no first floor rooms regardless of what the national web site advertises. Good breakfast too. June 24, 2014
Rated 5.0 out of 5.0 by Excellent Staff The staff can make a difference. In this case it was a positive experience that set the tone for our stay. The location was both convenient and in a quiet setting. We had a quiet and relaxing evening. June 18, 2014
Rated 3.0 out of 5.0 by Worst bed I have ever had at a IHG property First the Good: Very spacious public areas. Beautifully decorated room. Large big screen TV (47-50"). Friendly staff. The Bad: Worst bed I've had at a IHG property this year. (Over 60 nights) No in room microwave or refrigerator. I made the best of it, slept across the foot of the bed and got ice from the ice maker in the hall to cool items that needed refrigeration. If I had planned to stay longer I would have requested a bed board or a change of room to room with a decent bed. June 10, 2014
Rated 4.0 out of 5.0 by Hotel stay Cinderella with the continental breakfast was fantastic. I thought that the staff that was at the front desk did not know what they were doing, and it took four people to check us in and there was a total of six people behind the desk. Overall I thought that the experience was good, it was just the checking in at the beginning of the stay that was frustrating. June 10, 2014
Rated 5.0 out of 5.0 by good place I like this place. Very comfortable. Only suggestions are more towels, and better quality, and a little more time upon checking in to answer questions. June 2, 2014
Rated 5.0 out of 5.0 by Average Property Clean property but forgot to clean my room on one of the days. Weekend breakfast not ready at scheduled time. June 2, 2014
Rated 2.0 out of 5.0 by Poor Service While talking with one of the Front Desk about lack of refigerators at this hotel vs other Holiday Inn Express', the attendant took my request for one to be delivered. It never happened. I used the sink as my cooler and many trips to the ice maker. Also, I could not control the environment via the wall mounted thermastat. I finnally tried turning it off, and found it had no effect on the A/C unit. I then used the controls on the unit to control the environment. June 2, 2014
Rated 3.0 out of 5.0 by Poor Customer Service I experienced a first on this visit. I asked the front desk clerk to break a twenty for me, and she said she couldn't do it. I guess times must be tough for HIE. The staff seemed indifferent with the exception of the breakfast person who was very friendly, and the maid, who was also very nice. I will not stay at this property again, and in fact, I will probably put HIE on my secondary list for all of my travel. June 1, 2014
Rated 3.0 out of 5.0 by the upgraded toilet paper They changed to the soft stuff. No more rough stuff. May 31, 2014
Rated 5.0 out of 5.0 by Comfortable Friendly Staff did not carry the Rockies baseball game on tv despite having uber-numerous channels to choose from May 30, 2014
Rated 1.0 out of 5.0 by Rude front desk staff members It's ashamed that a nice, comfortable hotel has a staff that leaves you with a bad taste in your mouth. I intended to use IHG points for my stay. When I checked in the hotel front desk staff told me to call IHG and change the reservation to points. I did just what they told me to do and everything seemed to be okay. The next day when I was checking out the hotel had charged my card. When I informed them of the change to points, they said that there was no way they could tell that and that the card charges could not be reversed. The hotel staff then blamed IHG for messing up. I spent 30 minutes on the phone with IHG who also tried to get the hotel to reverse the charge but unsuccessfully. Ultimately IHG refunded my points. In the meantime I was greeted at the front desk by two very rude employees who not only weren't helpful to me but attempted to make me feel stupid for something that I did just the way that the staff had told me to do the night before. The hotel staff is the first view that a customer gets of a hotel, and this staff gives a very poor impression. May 30, 2014
Rated 4.0 out of 5.0 by Great service The staff was very friendly and helpful. Would stay again May 18, 2014
Rated 3.0 out of 5.0 by Time for New Mattresses and Towels We arrived following a 12-hour drive and were ready to relax and get a good night's sleep. We arrived at approximately 10pm and unfortunately the front desk attendant was assisting another guest somewhere away from reception. We had to wait almost 10 minutes to check in and I was not recognized as being a Gold member upon arrival. This is a nice property, clean, nicely decorated, very comfortable. Other than the wait to check-in, all was great until climbing into bed when we discovered the mattress was long past due to be replaced. If you don't mind a mattress that is soft and has you rolling to the middle, its fine. Unfortunately it was not a good night's sleep and my wife and I both woke up with sore backs. Also, the towels are nearly to the point of needing to be replaced. Breakfast was great, and the attendant did a great job of making sure our breakfast experience was a positive one. Unfortunately we won't be staying here again until the mattresses are replaced. Sleep quality is very important to us. May 13, 2014
Rated 3.0 out of 5.0 by breakfast at 930 am. no gravey no orange juice water running on floor from orange juice had to go to service desk twice no chocolate milk girl came out first only clean up orange juice in machine and didn't fill it May 1, 2014
Rated 5.0 out of 5.0 by Great place to stay I have stayed in many Holiday Inns in the past year and this one rates at the top of the list. Clean, comfortable and great hospitality. April 22, 2014
Rated 1.0 out of 5.0 by Poor Service The staff at this location is not well trained. I had to go to the front desk twice and call a couple of times to get a fridge. The front desk clerk gave me an attitude when I told him that I had requested a fridge. His response was, well the guy that you requested it to left. He said he would call me back if they get one. Hours past, no call, and I went to sleep. Then I get a knock on the door. Several of my coworkers stayed that same week and had similar problems. I stayed here again the following week because I had to, not because I wanted to. There is only one person in the whole staff that was courteous and very knowledgeable. I wish I remembered her name. April 21, 2014
Rated 5.0 out of 5.0 by Speedy and clean From our super-fast group check-in to the breakfast room being open and the buffet ready at the (earlier than normal) time the front desk said it would be, everything about this hotel ran like a well-oiled machine. Thanks for helping to make our tour a success in Pueblo! April 18, 2014
Rated 4.0 out of 5.0 by Good overnight stay We just needed a night to break up a long road trip. This hotel was very conveniently located in Pueblo -- right off the interstate and very near a mall and restaurants. It was safe, quiet, comfortable, as HIE usually are. The bed was a bit lumpy, but other than that our room was great. The breakfast wasy typical, and tasted fine. The staff were pleasant. April 12, 2014
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