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Rated 4.3 out of 5 by 131 reviewers.
Rated 4.0 out of 5.0 by Pueblo North Good location, friendly staff, clean condition. Did not use pool so can not review. October 1, 2013
Rated 5.0 out of 5.0 by Great place to stay! Great place to stay! Clean rooms and friendly helpful staff. I would stay here again! September 25, 2013
Rated 1.0 out of 5.0 by Not up to standards. My wife and I checked in 09-20-13 in the evening after making our reservations by phone. At first we were told that they couldn't take reservations for about an hour so we called back at 5:15 pm, gave our Priority Club # and requested a King Suite. On arrival I was given a key to room 423, carried luggage to the room only to find people in it that told me they had rights to the room since they were there before me. I went down stairs with the luggage to see what was happening and was told that she was sorry and would give me a upgrade to a king suite which I had already requested. No matter, I then went back upstairs to the new room [431] and was surprised to find no microwave, couch or refrigator in the room that was supposed to be a king suite. Not sure what happened to my reservation for a king suite or the upgrade to the king suite but did not want to wait any more than I had already. The clerk was very busy when we checked in trying to answer the phone, taking reservations, checking people in and fielding questions from people like me that got the wrong key card. I do not fault her as someone should have been around to help out. She did say that she would tell the manager and set it straight with me but that did not happen either. September 25, 2013
Rated 5.0 out of 5.0 by Model HI Express This HI should be used as a model for all HI's. The facility is beautiful. The amenities are perfect (love the little snack room in lobby). My ONLY con is with HI overall. I wish they had a set schedule for the breakfast variations. My husband and I don't eat sausage and we always miss the bacon mornings at all of the HI's even when we stay at a different one every night? September 12, 2013
Rated 5.0 out of 5.0 by Just Great! Very clean Great Location to many Resturants and shoping, Cinnderella in the Breakfest area is Just the STAR of the Whole Place. You Have Got to Stay Here when in Pueblo. September 8, 2013
Rated 5.0 out of 5.0 by A Wonderful Staff For me, a professional staff and exceptional customer service is very important to me. This Holiday Inn Express has that and more. The rooms are always cleaned at a high standard, with a very attentitive staff. The location is very ideal with many places to eat, shop, and visit. You will definitely have a wonderful experience! From the General Manager on down, a very pleasant staff. September 5, 2013
Rated 1.0 out of 5.0 by Definetly not up to standard I have stayed at a lot of Holiday Inn Express hotels and this one was way below the standard. The king size bed mattress needed replacement, the bath towels were frayed and thin, I ended up buying my own bath soap since what was provided was too small to be usefull and to top it all off there were bugs coming into my room through the air conditioned and were crawling on the bed. Do not waste your money staying at this Holiday Inn Express August 30, 2013
Rated 5.0 out of 5.0 by Great as usual at Holiday Inn Great stay for us. Only thing I'd recommend to the hotel is more fresh fruit at the breakfast. August 28, 2013
Rated 1.0 out of 5.0 by Front desk staff very poorly trained When our family travels, we always look to stay at a Holiday Inn Express in the area. I have been a Priority Rewards member for years. This last trip was extremely disappointing in terms of the front desk staff on duty. Our family of 4 was rudely awakened by a call from the front desk to our room at 1:30 AM -- to verify if we really were the people who were supposed to be in that room. I called back down to the desk immediattely to confirm they had actually made the call -- they did! There was no other party looking for a vacant room, so no common sense was had to hold off calling us until a more reasonable hour in the morning. When I spoke to the person on duty in the morning (after breakfast, which was also not up to par), all we were offered was a verbal apology. I asked if a credit could be applied, but was handed a few minimal reward vouchers instead. We will not be staying at this location again. August 27, 2013
Rated 4.0 out of 5.0 by dirk7davidwtf all good , excellent staff, good breakfast, nice location August 24, 2013
Rated 5.0 out of 5.0 by Great stay! We have stayed here two times and have thoroughly enjoyed our stays. We have been well treated and the hotel is very well taken care of. The breakfast has always been excellent and we have rested well each time. Thanks for your hospitality! We look forward to our next stay! August 22, 2013
Rated 5.0 out of 5.0 by Top notch hotel! Very friendly and helpful staff, rooms were clean, comfortable, and quiet. Nice breakfast included! Great job! August 21, 2013
Rated 5.0 out of 5.0 by Great Service Was greeted by Paco upon check-in and he was very nice and provided excellent customer service. The next day I was greeted by Roxy and she also was very helpful and nice. Breakfast was great. plentiful, and most important HOT! August 21, 2013
Rated 5.0 out of 5.0 by Great stay! The bed was so comfortable. The night was comfortable, quiet and I enjoyed my tea and the fresh baked cookie before I went to bed. I had an awesome time.Thanks August 19, 2013
Rated 1.0 out of 5.0 by Worst one We had to change rooms once and should have moved to another motel after the second room. They hadn't cleaned the rooms and changed the sheets. Not what we expect in a Holiday Express. Staff was very accommodating. August 15, 2013
Rated 4.0 out of 5.0 by OK property The breakfast selection left much to be desired - no fruit on any day. August 14, 2013
Rated 5.0 out of 5.0 by Nice Facility Newer property. Needs to have breakfast ready on time. August 14, 2013
Rated 5.0 out of 5.0 by Typical of HI Express: GREAT! We stayed here after riding up from Guymon, Oklahoma on motorcycles. The Holiday Inn Express was clean welcoming & comfortable. Places to dine are all within walking distance and range from Steakhouse to "Comfort Food" to the Hot Dog Special at Sam's Club. Also, Walmart is right around the corner for any "I forgot" items. Great Hotel, great location! August 9, 2013
Rated 4.0 out of 5.0 by Consistently good Everything was good, especially the staff. Quiet location. August 5, 2013
Rated 4.0 out of 5.0 by Overall a good hotel The hotel did exactly as I required. Gave me a comfortable base, with other facilities, (restaurants, bars etc.) within easy reach. August 2, 2013
Rated 5.0 out of 5.0 by Great consistent hotel - terrific management! This is a very clean hotel with reliable and consistent service. Hotel did a great job on delivery of Priority Club recognition and overall guest service. While still awaiting the delivery of a pillow left behind, I was contacted with the kind message that it had been sent. Every staff member we encountered from guest service representatives upon arrival and departure; the room attendants, and restaurant hostess did an outstanding job of "speaking first", and engaging with us as guests. IHG reservations provided the usual reservation confirmation in advance of arrival. The hotel is in a great location, convenient to virtually every Pueblo location. We were not able to view the Colorado Rockies baseball game on the second night of our stay, and recommend that management consider adding this programming; then initiating a promotion advertising the large screen televisions and programming to drive occupancy. July 31, 2013
Rated 5.0 out of 5.0 by Best HI Express ever we stay at a LOT of HI Express and this one has to be the best July 20, 2013
Rated 5.0 out of 5.0 by nice place Wish the room would've had a refrigerator in it. The price was $20.00 more than when we stayed there in April. Everything else was great. July 10, 2013
Rated 5.0 out of 5.0 by Staff Do to a slight mistake on my part, my reservation was confirmed with incorrect date. The Staff on hand at check in did everything possible to accommodate our needs and provide us a room. Thanks _ GREAT Job. July 8, 2013
Rated 4.0 out of 5.0 by Friendly,clean,comfortable The staff at the hotel was very friendly and helpful. The room was clean, the beds were comfortable. The staff in the breakfast room was very kind and friendly. July 5, 2013
Rated 3.0 out of 5.0 by Check inn As a platinum member this is the only Holiday Inn I have ever checked into that my room key was not ready and was not recognized with a arrival gift. There were no refrigerator or microwave in the room. I stay in Holiday Inn hotels because I know what to expect. I travel coast to coast and this is the only holiday inn express I have ever stayed in that did not have these amenities. The answer I received was that this property was a privately owned hotel. So what, if you are going to use the name and reputation of this brand then you should carry the full amenities of this brand. I will not stay in this hotel again. June 29, 2013
Rated 1.0 out of 5.0 by Towels and club member service Towels were completely worn out and badly frayed. Always am recognized and thanked for being platinum member in many other sites but not here. Always get a bottle of water and friendly welcome note but not here. June 28, 2013
Rated 3.0 out of 5.0 by great service Good service, not so good room layout, breakfast area could be layout different, AC temperature control is faulty. worse bed in years. Will probably not be my choice in future visits. Sorry! June 20, 2013
Rated 5.0 out of 5.0 by comfortable beds and awesome check in service Pueblo area hotels were mostly full so we were thankful to be able to get a room here. The mgr on duty that night was very helpful and pleasant. Our room was great, beds very compfy and I think the breakfast would have been great but due to being very busy they couldn't keep up and we got in there late for the breakfast. We were a little disappointed but understood due to the fire evacuation the hotel and breakfast was much busier then normal. Room was very clean and the fresh scent when you walk into the hotel is always a welcome. June 20, 2013
Rated 5.0 out of 5.0 by Great Service, I want to thank Rudy and Michael for their excellent service. One thing I was concerned about was I believe you had some folks use the pool and walk out with some towels at the exit door going to the parking lot.. I would recommend tighter security for the pool and your towels. Thanks. June 17, 2013
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