Rated 4.3 out of 5 by 15
Rated 2.0 out of 5.0 by Ccap Good Hotel but not for New Year Evening !
The holiday inn Puerto Montt is a great property with great sea view. An unquestionable great place to check the new year fireworks in Puerto Montt.
On the other hand, we had a terrible experience with the Staff once we're having our New Year Dinner and we asked on of the Kitchen/Coffee employees to warm up our meals ( which we bring ourselves ). Unfortunately the employee was extremely rude serving us and the meals were not warmed up hot enough ( even though we asked for them to be warmed more than once ).
We understand the New Year Night is not a date everybody is looking forward to work but considering the Hotel needs to have staff to service the guest, its better to have them ready to do it well and perform once the New Year its a very special date for most of guests.
When you stay out of you home on the New Year Night, the minimum you expect from a Hotel is to be well serviced and we had trouble finding it in Holiday Inn Puerto Montt.
Apart from our terrible dinner experience, the rooms are very confortable and the view is great.
We've stayed in the Hotel for the New Year Night only. It may be that in others days the Hotel works fine but we would not recommend it for the New Year.
February 15, 2014
Rated 4.0 out of 5.0 by Leopardo Estadia en Puerto Montt
Es un hotel bien ubicado para ser empleado como punto para efectuar diferentes viajes por la zona, solo debe contar con una recepcion en los subterraneos y primer piso mas amigable para el turista que recien arriba a este hotel al estar ubicado al lado de un centro comercial. Su personal de excelente trato, muy amables en recepcion, al desayuno y especialmente al efectuar las reservas. En resumen una muy buena experiencia. Deben recibir en forma preferencial a los clientes prioryty club, no es solo puntaje para los clientes preferenciLes y darles la bienvenida como en otros paises.
February 9, 2014
Rated 5.0 out of 5.0 by ECristian Excelente atención al cliente
Mis agradecimientos al personal de recepción del hotel y en particular a la Gerente Sra. Bert quien no dudó en prestar todo el apoyo a su alcance para ayudarme a solucionar un problema que presentó mi automóvil justo al retirarme del hotel en día domingo.
Su excelente disposición y cordialidad son un valioso adicional para los pasajeros del hotel.
January 29, 2014
Rated 4.0 out of 5.0 by eman69 Parking
access to parking is a bit uncomfortable and withdraw a voucher each time you want to leave is complicated.
January 6, 2014
Rated 5.0 out of 5.0 by Cakie Great Place in Puerto Montt
I booked at the Holiday Inn thinking it would be an adequate and convenient spot. It turned out to be superior with great and very helpful staff, Good breakfast, Wonderful views from every room. Internet was fast for this part of the world and the computers with printer in the lobby were also great. Being above the mall was a plus for shopping as easy parking below for free in the underground lot. This is how every Holiday Inn should be. I'll stay there again and recommend to friends.
January 4, 2014
Rated 5.0 out of 5.0 by Pincoya Shower Head and Coffee Maker in Room
The room was very comfortable. The two drawbacks I would like to report is that having stayed at the hotel on 2 separate occasions in two separate rooms the showers heads don't work. They are big and look impressive but they need to be changed out from what we experienced. It's as if there is sediment in the line which has corroded the heads causing the water to dispense unequally resulting in an unsatisfactory shower.
As for the Coffee Maker I would have expected that there would be tea and coffee packets provided. Instead there was a sign that said that "Coffee for the machine could be purchased in the lobby restaurant."
November 7, 2013
Rated 3.0 out of 5.0 by ironcoque Not what I expect of a Holiday Inn.
The experience was not what I expect of a Holiday Inn.
The wifi didn't work, because signal was quite low and intermitent. People at front desk were unable to improve it.
We were given a room next to the elevators (in fact sharing a wall), so noise was quite significant.
Coffee was not available. The machine was almost hidden and there was a notice: "coffee available to buy in the..." so you had to go upstairs and buy it: quite uncomfortable for working nights.
October 23, 2013
Rated 4.0 out of 5.0 by Guss40 It´s a good experience
In general is a good hotel. The cleanliness is very poor in the room. There is lot of hairs in the bathroom when I enter the room the first time, the locion was used and the disposable tissues was empty. The cradle for my baby was broken and the valet never changed it. All these points are small problems that make the difference and are very visible when you stay in the room.
October 17, 2013