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Rated 4.7 out of 5 by 367 reviewers.
Rated 3.0 out of 5.0 by wake up call and misinformation about checkout time I always stay at this hotel when traveling for business. After driving for most of the afternoon I looked forward to my stay. I had to get up at 5AM the next morning in order to drive to Clarkston for a meeting. I called the front desk to request a wakeup call and to my shock the wakeup call never came. I woke up at 5:23 AM, had 20 minutes to get dressed and on my way. I wasn't even quite awake to even make the drive. I was really upset about this. Told the front desk. I was told that some extra points would be added to my account. I will think twice about doing this again and staying at your hotel. Also told that when I booked my stay for 3 nights told that I could have extended checkout if I decided to stay only one night, come back to Spokane and then return for an additional night. When I verified this was told that checkout would still be at noon. August 30, 2015
Rated 5.0 out of 5.0 by Great stay at the Holiday Inn Express in Pullman Our brief stay at the Holiday Inn Express in Pullman, Washington was a good one. Late check in and late check out was provided immediately for no extra charge, as we are points plan members. The Pancakes At Night promotion was fun, and my wife enjoyed them. I wish that the site provided more gluten free breakfast choices (Chex cereal would be a start), but the bacon was perfectly cooked and the eggs were good. The staff was magical, answering every question and anticipating our every need. A great place to stop. August 30, 2015
Rated 5.0 out of 5.0 by Beginning to feel like home We have had several visits to Pullman in the past few years and now that our daughter is a freshman at WSU, we will be heading over the mountain and across the state to Pullman many more times over the next 4 years. Our hotel of choice is the Holiday Inn Express. On busy weekends the reservations need to be made far in advance we have found out! We like the comfy beds, choice of pillows, and even the coffee! August 27, 2015
Rated 5.0 out of 5.0 by Really clean and comfortable Overall a great hotel, clean and comfortable with nice amenities. Pool a little chilly though. Great staff, very friendly and attentive. A little expensive. August 24, 2015
Rated 5.0 out of 5.0 by Excellent Staff and exceptionally clean environment The front desk staff are very helpful, courteous and professional. Hospitality is a definite strength of the Holiday Inn Express in Pullman! Clean and peaceful rooms provide a good night's sleep, greatly appreciated. Thanks for the continued positive experience in Pullman! August 23, 2015
Rated 5.0 out of 5.0 by Nice Suite 2nd time staying here, close to WSU campus, very nice suite, 2 room, clean with all the amenities. Nice breakfast in the morning, and snacks available in the eveing. Everything is new and upgraded. Very pleased with service and hotel overall, will return! August 20, 2015
Rated 2.0 out of 5.0 by Disappointing stay Nice looking property and good sense of arrival. Genuine and sincere employees. A real asset for them. Hotel seems to have some serious housekeeping issues, which is the reason why we wouldn't stay there in the future. I am a seasoned traveler and this was my first time staying at a HI property in many, many years. It was disappointing. August 19, 2015
Rated 5.0 out of 5.0 by Clean and Friendly service Best place to stay in Pullman, hands down. Clean and attentive staff. August 17, 2015
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