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Rated 4.6 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 by Excellent customer service The staff, particularly the front desk clerk DeShawn, demonstrated exceptional customer service. Based on a previous experience, the entire staff was prepared to make our most recent hotel experience the best possible. There were some minor problems at the beginning of our most recent visit and the hotel and staff corrected these while making appropriate adjustments as necessary. The efforts made by DeShawn, and the decisions made by management, to insure our comfort and enjoyment during our recent stay demonstrate outstanding customer service. My family and I would like to commend the staff on their service and would recommend this hotel to others based on our recent experience. August 13, 2014
Rated 4.0 out of 5.0 regular traveler Everything was good but I was a bit disappointed in the cleaning of counter tops (desk table, bed stand, etc). Visible crumbs, stains were not cleaned. Also, the 'fitness center' leaves much to be desired (under repair and claims that a 'complimentary' pass to a university rec center were false--I had to pay. August 7, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Enjoyed may stay greatly, recommended the hotel to a co-worker arriving this week. August 5, 2014
Rated 5.0 out of 5.0 by Great Hotel You can tell right away that this hotel is managed very well. I always look forward to staying here. August 3, 2014
Rated 5.0 out of 5.0 by Nice room and great staff Wonderful service from the front desk staff. Received a complimentary upgrade to a suite, newly remodeled room. Best hotel in Pullman... I will always stay there when visiting family in the area. Swimming pool area was under remodel during our stay but was still available for use. July 29, 2014
Rated 3.0 out of 5.0 by no internet service, no reimbursement there was a very short storm when I checked in. It knocked out the internet. after a 2-day stay, there was still no internet. There was also no apology, no "let us make this up to you" service. As a matter of fact, when I asked about room rates a month in advance, they doubled the price. July 27, 2014
Rated 5.0 out of 5.0 by Excellent guest service Great location, comfortable beds, clean room/bathroom. Staff was very helpful and courteous. Easy access to bike trail, and shuttle service is available. We would definitely recommend the Holiday Inn Express - Pullman, WA. July 27, 2014
Rated 5.0 out of 5.0 by Weekend Getaway Stayed for a night, due to taking a WSU tour. If my son ends up going to WSU, we will definately book this hotel again & again! Nice clean hotel with accomodating staff. July 24, 2014
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