Rated 4.7 out of 5 by 500
Rated 3.0 out of 5.0 by Stuarto College Orientation days
I have stayed at the Pullman, WA location before and felt good about it. This past stay the hotel was especially busy. The staff were attentive and friendly as a large group that was pretty noisy were staying at the same time. The staff made sure they were quiet by 10:30pm and we appreciated this. Unfortunately we hit a second snag. We stayed 3 nights and on our second day the hotel room wasn't cleaned nor was the garbage taken out. It seemed a bit odd because that has never happened before. Then on the 3rd day, we returned and again no servicing of the room. At that point we spoke with the maid staff and they promised to clean while we had dinner. But they did not. So that evening we talked to the manager. She apologized, checked notes that indicated the room was to be cleaned and promptly reduced our rate. We appreciated that and will stay her again
June 22, 2016
Rated 5.0 out of 5.0 by Snoman 27 Quiet and Comfartable
2 night stay - was little noise outside, easy to sleep. Responsive, friendly staff.
June 22, 2016
Rated 5.0 out of 5.0 by paddasocka Likely to return
We brought our daughter's family to Pullman for school, and needed a hotel for a couple of nights. This hotel was very satisfactory and within our price range. Was pleased with our stay.
June 14, 2016
Rated 5.0 out of 5.0 by Pullman BusinessTraveler Excellent Stay at HI Express- Pullman
Excellent HI hotel property. Excellent value for the price. I would recommend this very clean hotel to anyone passing through Pullman.
June 12, 2016
Rated 5.0 out of 5.0 by gunnarnewt1 My favorite place to stay in Pullman
Excellent, attentive staff, clean rooms, Never a bad experience
June 6, 2016
Rated 5.0 out of 5.0 by fraumagistra Overall very Comfortable
As always, this Holiday Inn Express provided comfortable and quiet space.
I will say that two things could have made for 5 stars all around -
At breakfast, both the caffeinated coffee pots open went empty. I told a staff member and it was not taken care of while I was down there. It would have been nice to have more coffee.
Trying to check out, I was ignored at the reception desk. I never got a receipt because I had to leave - I left my key and left. I called later to be sure they knew I had checked out, and no apology was made for the lack of attention received, nor did they offer a receipt.
June 2, 2016
Rated 5.0 out of 5.0 by Robert Kw. Great Service and friendly staff.
This is a very clean and a comfortable place to stay, great service, extreme friendly staffs, quiet and peaceful environment, very comfortable bed and pillows. Highly recommended place to stay.
May 26, 2016
Rated 5.0 out of 5.0 by okthen Nice place to stay
Far better than average. Friendly, helpful staff. Obviously well maintained room and public areas. Clean, quiet room. Look forward to coming back.
May 25, 2016