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Rated 4.6 out of 5 by 209 reviewers.
Rated 5.0 out of 5.0 by Great Place To Stay The people are very friendly. Room were recently remodeled with comfortable furniture and beds. September 16, 2014
Rated 5.0 out of 5.0 by Great staff, facility Your home away from home! The staff is wonderful. Clean September 16, 2014
Rated 3.0 out of 5.0 by Under Construction Unable to sleep during day. Dust in Breakfast Area September 15, 2014
Rated 5.0 out of 5.0 by quality rooms and excellent service The staff was very professional and courteous. The shuttle was an awesome feature and the breakfast had a wide variety of good food.The gym could better maximize the use of space with a combination of universal machines and cardio machines. Even with the renovation ongoing it was still well maintained and overall an excellent experience. September 14, 2014
Rated 4.0 out of 5.0 by Great value! As always, great place to stay. Was upgraded to the suite which was nice. They were doing construction in the lobby/breakfast area which made things a bit cramped in the morning. September 10, 2014
Rated 5.0 out of 5.0 by Welcome! Another great week end at a Holiday Inn Express! We love the Holiday Inn chain!! Everyone is always so friendly and helpful. Thank you for making us feel welcome ~ and also a HUGE thank you for having power for our cargo trailer which is usually full of frozen products as our stays are usually for vending at community festivals. We truly appreciate being able to have power for the trailer. September 2, 2014
Rated 5.0 out of 5.0 by Another successful drop-off to WSU This is one of the nicest HI Expresses I've been in. I travel a lot for business, and typically prefer to stay with an IHG property. The staff is as polite and friendly as everyone at WSU. They will help direct you to wherever you need to go. The breakfast area is large and well-staffed. They are constantly checking supplies, and keeping the areas clean and stocked. August 29, 2014
Rated 5.0 out of 5.0 by Great Stay Great Stay at this location. Looking forward to the remodel. Would recommend it. August 29, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and reasonable We've stayed here before and have found the rooms are always clean and generally quiet, beds are very comfortable, food is adequate and there's plenty of healthy choices. I would like it if unsweetened iced tea was available though. The staff is always friendly and accommodating our late check in requests and always willing to work with us on special requests. There was construction going on the outside wall while we ate breakfast one morning, but it wasn't terrible and it will likely end in more space, which is needed in the mornings for breakfast. We like the proximity to campus and good restaurants, near some campus-gear shopping and close to good hiking. Prices are reasonable for the quality and amenities. August 29, 2014
Rated 5.0 out of 5.0 by comfy bed and relaxing hot tub I once again stayed at your hotel while in area to attend college activities for my daughter.This time it was to move her into her dorm! I found the same great service and room and facilities as I did the previous times! I will continue to use your business when in the area! August 28, 2014
Rated 5.0 out of 5.0 by Love the cookies We always stay here when visiting WSU. Great place and location. Breakfast is included, and we love the warm cookies at night. August 27, 2014
Rated 5.0 out of 5.0 by Great hotel! The rooms are comfortable as are the beds. Breakfast was great, lots of choices. August 27, 2014
Rated 5.0 out of 5.0 by clean rooms and quiet pros.. it was very clean, very friends staff.. service was good with one exception (see cons). overall i would def stay here again. cons... room prices were very high because it was move in weekend at the college. also the wifi did not work, tried on three machines and phones but it would not connect. called the front desk and they said they had no way to fix it. not a deal breaker unless you have work to do! August 26, 2014
Rated 5.0 out of 5.0 by Clean, safe and good value We enjoy staying at this Holiday Inn Express while visiting our child at the State College in the area. It's always clean, friendly and they also have a good pool and spa as well as being pet friendly so we can bring our little Yorkie. August 24, 2014
Rated 5.0 out of 5.0 by Clean property and Friendly staff Never had a bad experience at a Holiday Inn Express. Room was nice and clean, common areas were clean and comfortable. Staff was great! August 24, 2014
Rated 5.0 out of 5.0 by comfortable room The beds were very comfortable with lots of pillows. It was wonderful to have a refrigerator (to chill drinks purchased outside plus left over foods.). Loved the Bath and Body Works products in the bathroom! Shampoo, lotion, etc. worked really well and smelled so NICE! August 23, 2014
Rated 5.0 out of 5.0 by My stay at the Holiday Inn Express in Pullman, WA This hotel has to be one of the nicest places that I have ever stayed. It's clean, the rooms are well appointed, the air conditioner is quiet, and the staff is so incredibly friendly. It was a real treat to stay here. The only down side that I can come up with is the quality of the toilet paper could a bit better. Other than that, I highly recommend this hotel. Very nice. August 21, 2014
Rated 5.0 out of 5.0 by Dependable Quality This hotel provides consistent, dependable, and convenient quality accommodations in Pullman. This is my go-to property when I can get a reservation. August 21, 2014
Rated 4.0 out of 5.0 by Nice Place This is a very nice Holiday Inn Express located close to the University. Breakfast was pretty good - have had better, but have had alot worse. August 21, 2014
Rated 5.0 out of 5.0 by A perfect stay. The bed was great with soft pillows. Everything was clean and the room felt great when I walked in. It was just right cool when outside it was blazing hot! Breakfast was nice. It sure would be nice to have tables with umbrellas to eat outside on such nice days. I guess I could have gone out by the pool but that's a little far away. During the remodel, maybe a small outdoor patio near the breakfast room could be made. August 21, 2014
Rated 5.0 out of 5.0 by Overnight Stay Excellent experience during a short overnight stay. August 21, 2014
Rated 5.0 out of 5.0 by Excellent customer service Excellent customer service. Courteous and helpful staff. Good breakfast. August 20, 2014
Rated 4.0 out of 5.0 by friendly and helpful staff Check in was easy, staff friendly and helpful. Great reccomendation for local dining and activites, parking was not an issue location was convenient. August 19, 2014
Rated 5.0 out of 5.0 by Excellent customer service The staff, particularly the front desk clerk DeShawn, demonstrated exceptional customer service. Based on a previous experience, the entire staff was prepared to make our most recent hotel experience the best possible. There were some minor problems at the beginning of our most recent visit and the hotel and staff corrected these while making appropriate adjustments as necessary. The efforts made by DeShawn, and the decisions made by management, to insure our comfort and enjoyment during our recent stay demonstrate outstanding customer service. My family and I would like to commend the staff on their service and would recommend this hotel to others based on our recent experience. August 13, 2014
Rated 4.0 out of 5.0 regular traveler Everything was good but I was a bit disappointed in the cleaning of counter tops (desk table, bed stand, etc). Visible crumbs, stains were not cleaned. Also, the 'fitness center' leaves much to be desired (under repair and claims that a 'complimentary' pass to a university rec center were false--I had to pay. August 7, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Enjoyed may stay greatly, recommended the hotel to a co-worker arriving this week. August 5, 2014
Rated 5.0 out of 5.0 by Great Hotel You can tell right away that this hotel is managed very well. I always look forward to staying here. August 3, 2014
Rated 5.0 out of 5.0 by Nice room and great staff Wonderful service from the front desk staff. Received a complimentary upgrade to a suite, newly remodeled room. Best hotel in Pullman... I will always stay there when visiting family in the area. Swimming pool area was under remodel during our stay but was still available for use. July 29, 2014
Rated 3.0 out of 5.0 by no internet service, no reimbursement there was a very short storm when I checked in. It knocked out the internet. after a 2-day stay, there was still no internet. There was also no apology, no "let us make this up to you" service. As a matter of fact, when I asked about room rates a month in advance, they doubled the price. July 27, 2014
Rated 5.0 out of 5.0 by Excellent guest service Great location, comfortable beds, clean room/bathroom. Staff was very helpful and courteous. Easy access to bike trail, and shuttle service is available. We would definitely recommend the Holiday Inn Express - Pullman, WA. July 27, 2014
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