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Rated 4.6 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Clean, safe and good value We enjoy staying at this Holiday Inn Express while visiting our child at the State College in the area. It's always clean, friendly and they also have a good pool and spa as well as being pet friendly so we can bring our little Yorkie. August 24, 2014
Rated 5.0 out of 5.0 by Clean property and Friendly staff Never had a bad experience at a Holiday Inn Express. Room was nice and clean, common areas were clean and comfortable. Staff was great! August 24, 2014
Rated 5.0 out of 5.0 by comfortable room The beds were very comfortable with lots of pillows. It was wonderful to have a refrigerator (to chill drinks purchased outside plus left over foods.). Loved the Bath and Body Works products in the bathroom! Shampoo, lotion, etc. worked really well and smelled so NICE! August 23, 2014
Rated 5.0 out of 5.0 by My stay at the Holiday Inn Express in Pullman, WA This hotel has to be one of the nicest places that I have ever stayed. It's clean, the rooms are well appointed, the air conditioner is quiet, and the staff is so incredibly friendly. It was a real treat to stay here. The only down side that I can come up with is the quality of the toilet paper could a bit better. Other than that, I highly recommend this hotel. Very nice. August 21, 2014
Rated 5.0 out of 5.0 by Dependable Quality This hotel provides consistent, dependable, and convenient quality accommodations in Pullman. This is my go-to property when I can get a reservation. August 21, 2014
Rated 4.0 out of 5.0 by Nice Place This is a very nice Holiday Inn Express located close to the University. Breakfast was pretty good - have had better, but have had alot worse. August 21, 2014
Rated 5.0 out of 5.0 by A perfect stay. The bed was great with soft pillows. Everything was clean and the room felt great when I walked in. It was just right cool when outside it was blazing hot! Breakfast was nice. It sure would be nice to have tables with umbrellas to eat outside on such nice days. I guess I could have gone out by the pool but that's a little far away. During the remodel, maybe a small outdoor patio near the breakfast room could be made. August 21, 2014
Rated 5.0 out of 5.0 by Overnight Stay Excellent experience during a short overnight stay. August 21, 2014
Rated 5.0 out of 5.0 by Excellent customer service Excellent customer service. Courteous and helpful staff. Good breakfast. August 20, 2014
Rated 4.0 out of 5.0 by friendly and helpful staff Check in was easy, staff friendly and helpful. Great reccomendation for local dining and activites, parking was not an issue location was convenient. August 19, 2014
Rated 5.0 out of 5.0 by Excellent customer service The staff, particularly the front desk clerk DeShawn, demonstrated exceptional customer service. Based on a previous experience, the entire staff was prepared to make our most recent hotel experience the best possible. There were some minor problems at the beginning of our most recent visit and the hotel and staff corrected these while making appropriate adjustments as necessary. The efforts made by DeShawn, and the decisions made by management, to insure our comfort and enjoyment during our recent stay demonstrate outstanding customer service. My family and I would like to commend the staff on their service and would recommend this hotel to others based on our recent experience. August 13, 2014
Rated 4.0 out of 5.0 regular traveler Everything was good but I was a bit disappointed in the cleaning of counter tops (desk table, bed stand, etc). Visible crumbs, stains were not cleaned. Also, the 'fitness center' leaves much to be desired (under repair and claims that a 'complimentary' pass to a university rec center were false--I had to pay. August 7, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Enjoyed may stay greatly, recommended the hotel to a co-worker arriving this week. August 5, 2014
Rated 5.0 out of 5.0 by Great Hotel You can tell right away that this hotel is managed very well. I always look forward to staying here. August 3, 2014
Rated 5.0 out of 5.0 by Nice room and great staff Wonderful service from the front desk staff. Received a complimentary upgrade to a suite, newly remodeled room. Best hotel in Pullman... I will always stay there when visiting family in the area. Swimming pool area was under remodel during our stay but was still available for use. July 29, 2014
Rated 3.0 out of 5.0 by no internet service, no reimbursement there was a very short storm when I checked in. It knocked out the internet. after a 2-day stay, there was still no internet. There was also no apology, no "let us make this up to you" service. As a matter of fact, when I asked about room rates a month in advance, they doubled the price. July 27, 2014
Rated 5.0 out of 5.0 by Excellent guest service Great location, comfortable beds, clean room/bathroom. Staff was very helpful and courteous. Easy access to bike trail, and shuttle service is available. We would definitely recommend the Holiday Inn Express - Pullman, WA. July 27, 2014
Rated 5.0 out of 5.0 by Weekend Getaway Stayed for a night, due to taking a WSU tour. If my son ends up going to WSU, we will definately book this hotel again & again! Nice clean hotel with accomodating staff. July 24, 2014
Rated 5.0 out of 5.0 Definitely worth a return visit Great pet accommodation. Best bathtub enclosure ever, with shelves for all my personal hygiene products. July 24, 2014
Rated 5.0 out of 5.0 by Great facility, excellent service Stayed for two nights, the hotel was really busy but the staff did a great job of keeping things organized and clean. Check-in was quick and the front desk staff was pleasant and helpful. Overall an excellent experience. July 22, 2014
Rated 5.0 out of 5.0 by Excellent choice for a medium priced hotel It doesn't get any better than this was in that price range! Very pleased with our stay! July 21, 2014
Rated 5.0 out of 5.0 by Parking accomadations. The staff were very helpful and accommodating to determine where to park our 40 foot truck/horse trailer rig. We were allowed to park in back and take up 6 parking spaces. July 18, 2014
Rated 5.0 out of 5.0 by Great Place To Stay In Pullman Great staff, clean and well appointed room, wonderful breakfast. Will stay here every time I visit Pullman. July 18, 2014
Rated 5.0 out of 5.0 by Would stay again! Very comfortable hotel with friendly staff. Great value. July 17, 2014
Rated 4.0 out of 5.0 by Pullman, WA well kept, very friendly staff, beautiful location, would stay again July 14, 2014
Rated 5.0 out of 5.0 by Great room & great service The suite with the Hot tub was amazing!! Really got to kick back and relax! July 13, 2014
Rated 3.0 out of 5.0 by Friendly Staff I'm sure that most rooms in this hotel are probably fantastic. Because of my schedule I needed to check in early. They were able to accommodate that on short notice, however they didn't tell me that they would have to put me in a handicap accessible room to do that. My biggest issue was the bathroom and specifically the shower. The bracket holding the handheld shower-head wasn't exactly stable. I made the mistake of trusting it and turning it on without holding onto it. What followed next was much like a man wrestling a fire hose in a phone booth, water went everywhere. Room was clean except the assist rails in the bathroom which had soap scum and rust trailing from them. Bed was firm pillows were great. Loved the thermostat on the wall. Made it much easier to get the room temp just right. July 9, 2014
Rated 4.0 out of 5.0 by Great place to stay! This hotel was great! It is very clean and in a nice area. The room was a great size and a great price. Breakfast was definitely good and had lots of options and the service was wonderful. The only complaint I have is the bed was terribly uncomfortable. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service This is always a good choice when visiting Pullman. It never disappoints me. July 1, 2014
Rated 5.0 out of 5.0 by Friendly staff, nutritious breakfast choices, plus shuttle service. I chose to stay at the Holiday Inn because the event I wanted to be at was taking place there, so I wouldn't have to rent a car. I had no idea it would be such a nice place to stay. Staff were all friendly and professional, the shuttle was prompt and the breakfast choices were tasty and nutritious. In the future, I will return to Pullman for reunions and other gatherings, and this Holiday Inn Express will be where I stay. June 25, 2014
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