Rated 4.6 out of 5 by 172
Rated 5.0 out of 5.0 by Maxe Ideal place to stay
The staff is so friendly and helpful. Their customer service is excellent.
I have stayed here alot and it is cinsistently great!
The rooms are clean and comfortable.
I so enjoy the warm cookies at night. What a treat at the end of the day.
I will continue to make the Holiday Express my choice to stay in pullman wa
May 1, 2014
Rated 5.0 out of 5.0 by WSU Visit Great Hotel...Will definitely stay here again!
In Pullman to visit WSU. Not too many hotel choices in town, but really happy we decided on the Holiday Inn Express. Outstanding customer service, very nice rooms (clean and comfortable), good breakfast choices (complimentary), and very convenient to WSU campus. If my daughter chooses to attend WSU we'll stay at Holiday Inn Express every time we visit Pullman :-)
April 30, 2014
Rated 5.0 out of 5.0 Awesome service!
I was so impressed with the staff. I left Sat and returned home on Sun in Seattle when I realized that I left my IPad charger in the room. Thinking for sure it was gone I still thought I would call and ask. (Just in case). To my surprise, within 5 min Mark (not sure about the name) he said he found it and would send it to me, free of charge. I received it two days later!! Besides that the room was super clean, breakfast has great variety and staff very friendly.
April 29, 2014
Rated 5.0 out of 5.0 by 1401 Exceptional customer service and quality facility!
Staff went out of their way to accommodate requests and made our stay a truly memorable event. Can't say enough good things about your facility, your people and your awesome breakfast. WOW!!
April 23, 2014
Rated 5.0 out of 5.0 by tlmcox comfortable bed and superb service!
Our overall experience was fantastic and we will stay again when we are in the area! Help desk was friendly and helpful! Pool and hot tub were wonderful! The room had everything we needed and the front desk even saved the night with a corkscrew! The business room also came to our rescue with the computer and printer!We were able to print off the parking passes we forgot to print! whohoooo! THANK YOU Holiday inn Express - Pullman!
April 21, 2014
Rated 2.0 out of 5.0 by Ben77 Substandard for a HIE
I like holiday inn expresses generally and use them a lot. I stay in hotels approximately 60 nights a year and half of those are probably HIE. This one had terrible wi-fi connection and the bed felt cheap and I slept terrible.
The cleanliness was fine, and the lobby was nice but the bed and Wi-Fi are the two most important things to me so I was disappointed.
April 13, 2014
Rated 3.0 out of 5.0 by Flyboy59 Professionalism???
I believe it was unprofessional for a member of management to criticize and disparage the person who was making our breakfast in front of us and the other guests. If she had an issue with her, in my opinion she should have corrected her performance privately. All of the breakfast items looked great and were well stocked and fresh, so I'm not sure what the issue was and one would concur that this worker was doing her job. The Pullman location is the only location that I have seen this somewhat isolated incident occur. I own a business so I understand that no business in the interest of employee dignity and respect is perfect, but I as well as most who witnessed this really felt a bit of agony and hurt for this lady. I will continue to patronize and pay for my employees to patronize the Holiday Inn Express locations,
April 13, 2014
Rated 5.0 out of 5.0 Great property and People, good bargain
My recent stay at the Holiday Inn Express, Pullman WA, was my second stay there. As before, I found the whole experience of staying there very pleasant, and I would whole-heartedly recommend it to others who are in Pullman for any reason.
April 11, 2014
Rated 5.0 out of 5.0 by Katmatt Amazing Bed!
We stayed for two nights during Mom's weekend at U of I. The room was very nice, but the bed was amazing! We would definitely stay there again.
April 10, 2014
Rated 5.0 out of 5.0 Best stay in Pullman and great facilities
Holiday Inn Express is the nicest and most comfortable stay in the Pullman area (and I've stayed in many). It's the newest and best hotel/motel.
April 3, 2014
Rated 2.0 out of 5.0 by jackie 28888 dip in the bed
disappointing visit due to yapping neighbor dog and thin bedroom wall adjacent to the stairwell
March 27, 2014
Rated 5.0 out of 5.0 by Barbieo Great service and exceptionally friendly staff
We always enjoy our stays with you. Everybody does such a good job. Only thing I would mention is the softness of the mattresses. We like a little firmer beds. It made us question the age of the mattresses in the room we stayed in. Possibly this is the softness most people prefer.
March 12, 2014
Rated 3.0 out of 5.0 by Skippy27 OK but not Great
The hotel has been updated recently and the room was clean.
What can you do better?
1) Install a Wifi system with better coverage and more capacity. The Wifi was unusable.
2) Update breakfast with freshly/recently cooked eggs plus the normal breakfast items. You are still offering the same menu you have been serving for the last decade.
Next time I’m in Pullman, I am going to look hard at other hotels before staying at this Holiday Inn Express.
March 12, 2014
Rated 5.0 out of 5.0 by BoulderMatt Consistantly excellent.
When I work in Pullman, I have always stayed at this hotel and never been disappointed. Shortfalls that I have seen at other properties have been well addressed, especially my pet peeve of places to plug stuff in. Every room I have stayed in here has had plenty of free outlets. The entire staff does an excellent job.
March 7, 2014
Rated 5.0 out of 5.0 by Dave2323 Overall Service
I have stayed at this property off and on for the last three weeks. The service is great from the time you check in to the time you check out. My room has always been clean when I return from the field. I would highly recommend this property to anyone who's traveling or just on vacation. You won't be disappointed.
February 23, 2014
Rated 5.0 out of 5.0 by kylechad Very Impressed with EVERTHING from Front Desk to Room - GREAT!!!
First time staying at this location and it was very impressive. Front desk personnel were very friendly, effecient and went out of their way to answer questions and make sure everything was taken care of for this stay and even future stays. Room was very clean and very comfortable. Everything provided was good quality and pleasing. Breakfast choices were many to choose from and more than at most other comparable hotels. Loved the showcases near the lobby. Thank you PULLMAN location you are fantastic!! Can't wait to stay again!!
February 15, 2014
Rated 5.0 out of 5.0 by HBCC Seattle Kasai Sister City Friendship Visit
The Mayor of Kasai in Japan and his delegation had a smooth and comfortable stay at the Holiday Inn Pullman. The group was especially pleased with the hot coffee in the lobby as well as the personal shuttle service to the surrounding restaurants. Rooms were comfortable and not a problem.
Overall the visit went smoothly and the staff were very hospitable and accommodating.
February 10, 2014
Rated 5.0 out of 5.0 by colemer Consistently A Great Stay
This hotel is always our hotel of choice on our frequent visits to Pullman. The hotel is in a great location, always clean, and the staff are always friendly & helpful.
February 8, 2014
Rated 5.0 out of 5.0 by Dave2323 Staff
The staff or as I call it, Team, are wonderful. From the time you check
K in until checkout is great. There are always smiling faces and they are there to assist you and make you at home. Housekeeping is very rarely mentioned in any posts but they are part of the tem and do a wonderful job. Thank you!
January 29, 2014
Rated 5.0 out of 5.0 by tnuhsea Great Place!
Extremely clean rooms...wonderful breakfast...and pet friendly...what else is there?
We have stayed at this location twice in the last month for a total of four days while our cat underwent radiation treatment at WSU Veterinery Teaching Hospital which is less than two miles away.
Our pet-friendly room was spotless with all the amenities we needed. The heat worked well without being noisy...a real irritant in some hotels. We were even given a discount because our cat was a WSU patient.
All staff were extremely friendly. The breakfast was probably the tastiest and best maintained of any I have ever had. Since we are a (retired) military family we have had a lot of bad breakfast experiences.
I believe the cost was a bit high for the area, but cheaper options ran more risk for college student activity which we are well beyond. We were told there was no laundry on site which I found rather difficullt to understand. Please consider adding laundry.
Overall...a great experience and one that will lead me to consider HIE more often in future travel
January 15, 2014
Rated 5.0 out of 5.0 by 21Traveler21 Not a single complaint
From the minute we checked in to the minute of checking out, the staff was friendly, helpful, and professional. Accommodations for a disabled member of our family to use the pool/hot tub facilities were made with a smile. The stuffed Christmas stocking at our door Christmas morning put a smile on our faces. The breakfast was fantastic. This was the best stay we had on our 2120-mile trip. Thank you.
January 4, 2014
Rated 5.0 out of 5.0 by JS0000 Nice, clean, good location
The lobby and its amenities were very nice. The room was okay, nothing fancy, but it was clean.
January 2, 2014
Rated 5.0 out of 5.0 by Homeward Bound Christmas stay
Comfortable room, friendly staff, nice breakfast, quick checkin/out
December 28, 2013
Rated 5.0 out of 5.0 Best Motel Experience yet!
My 87 yr old mom, sis and wife stayed at the Pullman HIE over a very busy College graduation weekend. This HIE was one of the finest, cleanest, most accommodating motels I have ever stayed. The staff were perfect, always smiling and genuine. You can tell they like working there! The rooms were unbelievable! Beds, very very comfortable! The whole facility was clean, sharp and up-to-date! The jacuzzi was hot, the indoor pool was clean. The continental breakfast was one of the best I've ever experienced.
We will definitely stay at this location again. Thanks for making our weekend so pleasant.
December 25, 2013
Rated 5.0 out of 5.0 by Gabby123 Best place in town!
Great service and awesome staff! Such a comfortable experience and it was worth every penny! Will recommend to friends without a doubt.
December 19, 2013
Rated 5.0 out of 5.0 by Dan1964 Great Service
This was my third stay at this Holiday Inn Express. By far, my best hotel experience in Pullman, WA. AIrport Shuttle was waiting curbside, room was comfortable , and the lobby was a great place to wait the afternoon out while waiting for evening flight. The staff is friendly and helpful.
December 16, 2013
Rated 5.0 out of 5.0 by Dave2323 Great Servoce
From the time of my initial reservation to the time I checked in and checked out the service was great! The staff at this property is great which includes the housekeeping staff. They kept my room clean at all times. I would highly recommend this property to anyone who's traveling in the area, you won't be disappointed.
December 15, 2013
Rated 5.0 out of 5.0 by dragdaddy You get what you pay for.
For the money, I would not stay anywhere else in Pullman. Always clean. Location is great. Shuttle service to the airport. Food and shopping nearby and the complimentary breakfast is delicious and generous. The staff are very friendly and accomodating.
December 10, 2013
Rated 4.0 out of 5.0 by klarens Will Stay Here Again
We came in to visit some friends. Room was clean, heating worked, bathroom was not huge, but not small either. We could get two people and a toddler in there to brush teeth, wash faces, etc. Bed linens we good, extra pillows provided at our request we sturdy and not over used. I know we came during mid winter, but we still used the indoor pool. The pool room was warm, but the pool itself was still too cold while the hot tub was so hot my husband could only go in up to his mid calf. Staff answered questions for us, we forgot spoons for food in the room and they provided then without hesitation. Not loud in the hotel at all. Door keys did not give us any trouble getting into the hotel or the room. Ice machines are not far, lobby was not hard to find from the room. We were there over thanksgiving and kind of shocked how easy going everything was as far as noise and if they were going to be crowded.
December 8, 2013
Rated 5.0 out of 5.0 by brilew58 Thanksgiving
For the past three years we have spent Thanksgiving with our kids who are attending college. HIE has nice comfortable rooms that are very relaxing. We always enjoy the stay, and certainly appreciate the room upgrade. The staff is always polite, and the breakfast is well stalked and the attendant is up beat and courteous. No complaints we will see you again next year.
December 4, 2013