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Rated 4.6 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by shower grab bar at wrong end of shower The grab bar in the shower is placed next to the toilet with an area contiguous that is too small to place the bathmat. Another well-located grab bar or two would be a great improvement. December 23, 2014
Rated 5.0 out of 5.0 by GREAT COMFORT. GREAT VALUE. GREAT HOTEL. Where do I start? The beds were very comfortable and I wish I could take home the hotel pillows! One of the best nights sleep I've had in a hotel. The fireplace in the room was great because the weekend I stayed the temperatures felt well below freezing. The HIE must have a great Housekeeping Manager, because the room was immaculate. I also noticed that the heating unit in the room was quick to blow out hot air. Kudos to the Maintenance department on the hotel upkeep. The hotel was recently renovated and the new changes make this place look fantastic. The added breakfast bar with tons of space, the freshly updated rooms and new giftshop/business center really set this place up for success. The pool and spa made for an excellent, relaxing treat to settle into after a long day of work. The staff at check in recognized my IHG rewards membership, which was nice. The process went smooth and there were no hiccups throughout my stay. Although I did sleep in through breakfast, the contents of the breakfast was among the best I had ever seen. Eggs, bacon, pancakes...YES PLEASE. Thank you HIE for the wonderful stay and I'll be sure to pass word to my family and friends and let them know this is the place to stay in Pullman! GO COUGS! December 19, 2014
Rated 5.0 out of 5.0 by Pullman's Cougar Day-Dean The accommodations were excellent. We enjoyed the stay and the staff was very pleasant and helpful... Keep providing quality service... December 19, 2014
Rated 4.0 out of 5.0 by comfortable bed, soft towels and very helpful staff The staff made our event very special and were so helpful! The room was wonderful with kitchen and comfortable bed! December 15, 2014
Rated 4.0 out of 5.0 by Clean and Ready The room was clean and it was ready when I arrived. December 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We LOVE the HIE in Pullman. Our room was clean, comfortable and very quiet. Without exception the staff was friendly and very helpful. After a recent remodel, the breakfast room and lobby are attractive and easily accessible. I can't say enough about how great this place is! I recommend staying on the third floor in the odd numbered rooms for a peaceful experience. December 13, 2014
Rated 5.0 out of 5.0 by good experience The stay was what I expected for this type of hotel, nothing out of the ordinary. An overall good stay. December 6, 2014
Rated 5.0 out of 5.0 by Nicely remodeled. Friendly staff The room was great. Easy to work everything. The only change was I wish the bathroom counter was a little bigger. December 2, 2014
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