Rated 5.0 out of 5.0 by cookdaddy Nice stay, comfortable sleep , would stay again
Friendly, courteous, professional staff member checked me in with priority club recognition and platinum upgrade. Quiet, clean room, comfortable bed= good nights sleep. Billing error was resolved by manager Stacey within a few phone calls, and I feel this made a difference enough to want to stay again. Pleasant stay, convenient area.
May 16, 2013
Rated 3.0 out of 5.0 by bananaman Poor service
Our room wasnt cleaned! Was still charged full price and the front dest person upon check out didn't seem to care too much about it. So overall I would have to say very high price for lousy service and rude employees.
May 10, 2013
Rated 5.0 out of 5.0 by Grandma98 Good Location
This is in a good location. The staff is very helpful and friendly. I appreciate that they not only have the USA today but have a couple of copies of the Wall Street Journal too. The large screen in the lobby has locations of whats happening in the area and places to eat. I would recommend this Holiday Inn Express.
April 1, 2013
Rated 5.0 out of 5.0 by bgwags Staying here for almost 15 years!
When was the last time you stayed in a hotel and was hugged by the person at the front desk? I was greeted with a smile and a hug. The hotel is always clean and the staff is always helpful. The beds are very comfortable.
We only stay at this hotel when we travel to Puyallup.
Also, I left my iPad in the room when we left. I was panicked when we got home and I realized what I had done. I called the hotel and housekeeping turned it in. So not only is this a great place to stay, the staff is honest!!!
March 1, 2013
Rated 5.0 out of 5.0 by benny65 Awesome Place
You will not be disappointed in this hotel. It is super clean, the staff is always so helpful and nice. The rooms are awesome and always clean, and very quite. I would recommend this hotel to anyone. This is the only place I stay when we are in Wa. It's also nice when they remember your name. By all means a 5 star property, inside and out.
February 20, 2013
Rated 1.0 out of 5.0 by dayspring Not what I expected
I set up this night for my Mother to spend the night with her great granddaughter that she had never seen. My grandbaby lives in Costa Rica and never comes this way so I wanted it to all be special. What my Mother got was lies and bad service. I set up the reservation with our membership card and then called the front desk to make sure everything was set. I informed them that I was paying for all costs. If that was a problem, I should have been told then and I would have found a better place. I asked about the upgrades and they told me to just have my mother ask when she arrived.
When my Mother arrived, she asked about the upgrade and was told that there was nothing available although the place never did fill. She was also told that she had to come up with the room amount. She was not expecting that and was not prepared for it. Because of this, I had to drive 160 miles to put money in her nearest bank account to cover the cost.
When my Mother called me while standing at the front counter, they had the nerve to say that I never called to confirm anything. I have phone records to prove those lies. Totally unacceptable.
February 17, 2013
Rated 5.0 out of 5.0 by Inulka Convenient locations
Delicious breakfast, very clean hotel and great location. Loved their rapid check-out option!
February 15, 2013
Rated 5.0 out of 5.0 by MadelynMG Great Stay
Would recommend this location - the only issue is the parking and noise from outside traffic if you are located on that side of the property - our room faced the busy road.
February 2, 2013