Rated 4.6 out of 5 by 43
Rated 5.0 out of 5.0 by GrandpaTC Everything EXCEEEDS the normal Holiday Inn Express quality. We have returned several times!
Our daughter and her family live in the area and we go visit and stay at this hotel The grandsons stay with us for the pool and the breakfast (that's camping...grandpa style!!)..... we all love it!!
Candy and the front desk staff take great care of us, breakfast is always top notch and the entire staff makes us feel welcome.
The cleanliness is 5 star!!!! HIGHLY recommend this location!!
September 6, 2013
Rated 5.0 out of 5.0 by ME1954 Great Place to Stay
The purpose of our stay was to take our granddaughters shopping for the weekend at the Puyallup Mall. We were looking for a motel that was walking distance to the mall and restaurants. The Puyallup Holiday Inn had a suite that would accommodate six people and walking distance to mall and restaurants so they had everything that we were looking for. We found everyone from the front desk to housekeeping very helpful and great to work with. If I could find any flaw it would be that our suite only had one couch which was just big enough for three people and needed a couple more chairs in the living area. We plan on a return trip next year and everyone agreed that we wanted to stay longer. Thank everyone at the Holiday Inn Express in Puyallup. P.S. The cookies were really great!
September 4, 2013
Rated 5.0 out of 5.0 by Jib1 Great room and staff
This hotel is very comfortable. The rooms are very nice. The breakfast is very varied and good taste. The staff is what makes it a top hotel!
September 3, 2013
Rated 5.0 out of 5.0 by mamapopo Great service. helpful staff. very clean and comfortable
The staff was very welcoming and helpful. When my parents arrived ahead of their reserved time they found a room for them and made them feel very welcome and comfortable too. Long story but this was so very important for my parents....and me.
The rooms were very clean and nice. The price is a bit high to me for Puyallup but all the hotels in the area are about the same price. A little strange to me since on this trip I stayed at a fabulous resort hotel in Reno and then in Vegas for less but I would stay at this hotel again if I was in the area. So would my parents.
Thank you, Candy and Stacy.
August 19, 2013
Rated 5.0 out of 5.0 by Snezana63 General experience
I have stayed at the HIE Puyallup for the past 3 years at this same time of year. It is comfortable and conveniently located for my activites. The beds are great! The amenities - lotion, shampoos, etc are really nice. The staff is very helpful and contribute alot to the hospitality.
I had trouble with accessing the wifi. As a member of the "club" I missed getting a treat bag this year. Water is nice, but the other treats were a nice surprize in the past couple of years. I think there is a great variety of food for breakfast, but the quality of the rolls and eggs & bacon were different than in the past.
I LOVE THE COOKIES - available all the time, and the USA Today newspaper delivered to the door.
It's a great place to stay.
August 17, 2013
Rated 1.0 out of 5.0 by old13 Customer Service
This was one of the worst experiences my husband and I have ever had. Our grandson was getting Married and the family had set up a block of rooms for family. We were one of the last to get there, and we got there about 11am. We had been driving since early morning and were looking forward to resting before the wedding that evening. We went to check in and was informed by a guy named Justin that check in time was 3pm. He said "go walk around the mall". We were not happy. We explained that we had been driving since early in the morning and was tired. We, by the way are in our 70s. We asked to talk to a manager and he said he was the manager. We were very disappointed and will never stay there again.
August 15, 2013
Rated 5.0 out of 5.0 by beaverson41 Internet was down, but still a 5
First of all. Great rooms, great price, great facility overall.
However, the internet was down. Called down to the front desk, the guy put in a call to tech support. Went to grab some dinner, came back and under my door, there is a nicely handwritten note with 2k points attached, apologizing for the inconvenience, without me asking, begging, screaming etc. Blew me away.
The downside is that the internet never came back, it was a hardcore outage, which was extremely irritating. Typically, I give 1 star when this occurs, because I expect for their to be a backup data connection in this day and age.
However, because the dude at the front desk handled it so well, and everything else was perfect about the hotel, I'm gonna give this a five, and call this a fluke. If this happened again, then it would be an immediate 1.
Everything else exceeded my expectations. This hotel understands hospitality.
August 9, 2013
Rated 5.0 out of 5.0 by st1300 best in town
I have stayed here many times...always clean, always quiet, always friendly staff, always great cookies and breakfast.
August 9, 2013
Rated 4.0 out of 5.0 by Drivin395 Spacious Room
Good clean room and very large, a Queen suite. Breakfast is the standard HIE fare, holds you until lunch but not delicious.
Rates were high for a last minute booking for a very busy Puyallup weekend (Good Guys Car Show). Different rate between Wednesday and Thursday evenings increased $20 per night, it was in the reservation, just wasn't noticed the way they average the rates for multiple nights.
August 4, 2013
Rated 5.0 out of 5.0 by WarriorBill Great People
Great staff + great room + great breakfast = GREAT STAY
July 27, 2013
Rated 5.0 out of 5.0 by Pirkeygram Wonderful place to stay
We had to stay for an extended period of time due to a family emergency. The staff was very accommodating. The service was great. Everyone has been very well trained for customer service. Thank you for having the high standards you have set. It makes a difference.
July 22, 2013
Rated 5.0 out of 5.0 by Vista53 Lovely new hotel
We stayed for four nights, and the room and services were excellent. We would recommend that upon arrival, TWO bottles of water would be offered rather than just one. Good grief--it looks so cheap to hand out ONE bottle!
June 22, 2013
Rated 4.0 out of 5.0 by Beamanwaring Enjoyable and Accomidating
Loved this hotel they were so accommodating as we had to add extra nights while waiting to get into a new home. We felt very comfortable there and my kids loved the cookies. Rooms were kept nice and clean.
June 19, 2013
Rated 5.0 out of 5.0 by bgwags Our favorite place to stay in Puyallup
Where else do I get a hug when I check in? Only from Candy!!! She is one of the reasons we stay in HIE Puyallup.
June 6, 2013
Rated 5.0 out of 5.0 by LUPE13 EXCELLANT PLACE TO STAY!
VERY NICE, CLEAN AND FRIENDLY. I WAS UPGRADED TO A SUITE JUST AS A COURTESY. BREAKFAST WAS REALLY GOOD, FRESH AND OF HIGH QUALITY. I LOVED THAT COOKIES WERE AVAILABLE 24HRS ALONG WITH ICE COLD MILK AND HOT COFFEE. I WOULD DEFINATELY STAY THERE AGAIN!
June 5, 2013
Rated 5.0 out of 5.0 by Vince64 Great Service
The facilities very clean and tidy. Variety of breakfast good. Would recommend it to anyone.
May 24, 2013
Rated 5.0 out of 5.0 by cookdaddy Nice stay, comfortable sleep , would stay again
Friendly, courteous, professional staff member checked me in with priority club recognition and platinum upgrade. Quiet, clean room, comfortable bed= good nights sleep. Billing error was resolved by manager Stacey within a few phone calls, and I feel this made a difference enough to want to stay again. Pleasant stay, convenient area.
May 16, 2013
Rated 3.0 out of 5.0 by bananaman Poor service
Our room wasnt cleaned! Was still charged full price and the front dest person upon check out didn't seem to care too much about it. So overall I would have to say very high price for lousy service and rude employees.
May 10, 2013
Rated 5.0 out of 5.0 by Grandma98 Good Location
This is in a good location. The staff is very helpful and friendly. I appreciate that they not only have the USA today but have a couple of copies of the Wall Street Journal too. The large screen in the lobby has locations of whats happening in the area and places to eat. I would recommend this Holiday Inn Express.
April 1, 2013
Rated 5.0 out of 5.0 by bgwags Staying here for almost 15 years!
When was the last time you stayed in a hotel and was hugged by the person at the front desk? I was greeted with a smile and a hug. The hotel is always clean and the staff is always helpful. The beds are very comfortable.
We only stay at this hotel when we travel to Puyallup.
Also, I left my iPad in the room when we left. I was panicked when we got home and I realized what I had done. I called the hotel and housekeeping turned it in. So not only is this a great place to stay, the staff is honest!!!
March 1, 2013
Rated 5.0 out of 5.0 by benny65 Awesome Place
You will not be disappointed in this hotel. It is super clean, the staff is always so helpful and nice. The rooms are awesome and always clean, and very quite. I would recommend this hotel to anyone. This is the only place I stay when we are in Wa. It's also nice when they remember your name. By all means a 5 star property, inside and out.
February 20, 2013
Rated 1.0 out of 5.0 by dayspring Not what I expected
I set up this night for my Mother to spend the night with her great granddaughter that she had never seen. My grandbaby lives in Costa Rica and never comes this way so I wanted it to all be special. What my Mother got was lies and bad service. I set up the reservation with our membership card and then called the front desk to make sure everything was set. I informed them that I was paying for all costs. If that was a problem, I should have been told then and I would have found a better place. I asked about the upgrades and they told me to just have my mother ask when she arrived.
When my Mother arrived, she asked about the upgrade and was told that there was nothing available although the place never did fill. She was also told that she had to come up with the room amount. She was not expecting that and was not prepared for it. Because of this, I had to drive 160 miles to put money in her nearest bank account to cover the cost.
When my Mother called me while standing at the front counter, they had the nerve to say that I never called to confirm anything. I have phone records to prove those lies. Totally unacceptable.
February 17, 2013
Rated 5.0 out of 5.0 by Inulka Convenient locations
Delicious breakfast, very clean hotel and great location. Loved their rapid check-out option!
February 15, 2013
Rated 5.0 out of 5.0 by MadelynMG Great Stay
Would recommend this location - the only issue is the parking and noise from outside traffic if you are located on that side of the property - our room faced the busy road.
February 2, 2013
Rated 5.0 out of 5.0 by Lunk Met my needs
Good hotel, centrally located for dining and met my business needs.
January 26, 2013
Rated 5.0 out of 5.0 by Agrang Wonderful Hotel!
We booked a suite at this hotel for my daughter's birthday party last weekend. One of her friends has a severe pet allergy and couldn't sleep over at our home as we have pets. This could not have worked out better! Staff was amazingly accommodating, super friendly and helpful. The room was plenty big for me and the four girls and they had a great time playing in the indoor pool and using the hot tub. The hotel had a great selection of kids DVD's to borrow at no charge and of course, the girls loved the fresh baked cookies in the lobby :). I was so pleased with the easy check in and check out and how pleasant all of the staff that we interacted with was. I would not hesitate to stay here again, or to host out of town company here. All around great hotel, and wonderful breakfast selection in the morning as well. There was something for everyone and everyone had plenty to eat. THANK YOU!
January 24, 2013
Rated 5.0 out of 5.0 by tommie the whole experience was great
Staff is wonderful and friendly . Place is extremelly clean. I have stayed in Holiday Inns for years and they rate at the top
December 23, 2012
Rated 5.0 out of 5.0 by Niedy Felt like home..Very friendly staff
Second time there, just as nice. Our grandchildren live near by, so they enjoyed the pool. Very clean...It is also in a very good location.
December 14, 2012
Rated 5.0 out of 5.0 by bphrball1 Tacoma HIX
As always one of the best HIX of all I frequent. Always instant recognition of PC Platinum members. I'm disappointed that they have stopped supplying free bottles of water in the room.
December 3, 2012
Rated 4.0 out of 5.0 by wishiknewthat Nice place, little knowledge on special offers
This is first time in a couple years we have stayed in any hotel or traveled. This unfortunately was due to my wife's mother passing away.
No real issues with anything with the staff or property.
I did however find out on the next to last day there that there was a current promotion for priority club members to get bonus points. None of the staff working the desk could help me with what to do. I didn't realize until we were on our way back to UTAH and staying in another Holiday in in Oregon that I had to register for any offer.
So; needless to say there is about 5 days in this hotel, 1 in Pendleton Or on the 21st of June and the one on the way back on the 26th of June that I didn't get any bonus points for.
I have emailed customer service. I do plan on staying in your hotel this coming summer when we return to spread the ashes of my mother in law.
December 1, 2012