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Rated 4.7 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Extremely happy with the staff and room. Close to local mall and plenty of places to eat. Friendly staff - June 16, 2014
Rated 5.0 out of 5.0 by Fantastic service My family and I have stayed at this hotel many times over the last 15 years. The service has always been great! The location (behind a McDonalds/Chevron) is a little funky, but that also makes it convenient for a quick midnight snack. The location is also convenient for accessing the mall...we even walk there sometimes. Although close to the freeway, the rooms are quiet. We love having relatives and friends come sit with us in either the large dining room (always open, with coffee and cookies) or the lobby. However, the personnel and staff are the main draw...they are fantastic! June 15, 2014
Rated 5.0 out of 5.0 by The breakfast and all day coffee was wonderful. The breakfast was an important feature for us as we had early morning soccer games and the have to have a fast but nutricious breakfast. Coffee for the parents was a must and it was available all day. The staff was very helpful and pleasant. June 12, 2014
Rated 5.0 out of 5.0 What a TREAT!! We arrived in a rush to run to meet friends. Checked in and they asked if I minded if they upgraded us. Of course not but did not know what that meant till later that night when we actually went into our room. WOW....great room. Suite was such a treat for us. Been a very stressful time for us. Death of Mom on one side of the family and other mom close as well. An overnight get away was just what we needed to de-stress some. THANK YOU so much for making us feel so special. June 9, 2014
Rated 5.0 out of 5.0 by good beads, great pillows This is a nice location. rooms on the freeway side are fairly quiet June 7, 2014
Rated 4.0 out of 5.0 by Overall good to great. Slow internet and noisy room I like the place. It is clean. Staff is friendly. Everything works. I would have given 4.5 if that is an option. Two grips. 1. Internet is too slow. It is about 1Mbps and it is not always reliable. It is at the same speed as my 3G phone. 2. room on the 4th floor facing highway is too noisy. June 6, 2014
Rated 5.0 out of 5.0 by Dennis Warnecke Stacy at the Front Desk was a true Joy. She was happy, friendly, helpful, Knowledgeable and the model of what all Front Desk employees should be! June 4, 2014
Rated 5.0 out of 5.0 by another uneventful stay uneventful = good everything is as expected...though this time i wasn't offered bonus points nor snack. Forgot to ask as well. The internet is as I remembered, still slow. Other than that it's a great hotel to stay at. June 2, 2014
Rated 5.0 out of 5.0 by Holiday inn express Excellent hotel, quite, clean, great price and great staff. Definitely will stay there again. May 29, 2014
Rated 5.0 out of 5.0 by Relaxing and quiet Property is nice, really enjoyed the indoor pool. Parking lot in front of hotel is busy maybe because it is so close to McDonalds. Room we had was huge, comfy beds, ac was great and breakfast in the morning was great. A certain staff member made my party of 4 a little uneasy while dining, but what could I say...my party has a big appetite. Other than that, the other staff members were great. I would definitely stay here again during my next travel. May 25, 2014
Rated 5.0 out of 5.0 by Close to Activities Location made it easy to get to the activities I had planned during visit May 9, 2014
Rated 5.0 out of 5.0 by Another GREAT stay!! With family living in the area we visit for birthdays and holidays. This was our 5th stay in two years..... we wouldn't stay anywhere else!! The hotel is always spotless, the pool and jacuzzi well maintained, plenty of parking and their breakfast is the way to start your day. The staff always makes sure everything is perfect. thank you Stacy and Candy. See you next trip!!! April 1, 2014
Rated 5.0 out of 5.0 by great place to stay Hotel in great shape. Lobby was nicely decorated. Room is clean and looked really good. Enjoyed the week. Will be back again next week and the next. March 24, 2014
Rated 4.0 out of 5.0 by Do not disturb We placed the Do Not Disturb sign on the door so we could sleep in after a very long day/night. At 8am housekeeping knocks on the door until someone answered asking if we wanted our room cleaned. Whats the point of the Do Not Disturb sign if its ignored? March 18, 2014
Rated 5.0 out of 5.0 by A warm welcome appreciated Although we only stayed one night and arrived late, it was a pleasant experience. The desk clerk greeted us in a welcoming manner, answered all our questions, and was just plain friendly. We appreciated the cookies and coffee as we were ready for a snack before bed. Good room amenities such as an extending side wall mirror and makeup remover in the bathroom were also a plus. The beds were comfortable and the wifi connection worked well. We enjoyed the breakfast which was better than most offerings at other hotels. March 7, 2014
Rated 5.0 out of 5.0 by Felt like home This is our third year coming to the Holiday Inn Express in Puyallup WA for a long weekend during the Sewing Expo. There are a few hotels closer to the fairgrounds. We keep coming back to the HI Express due to the comfort, cleanliness, and staff at the hotel. As always, our room was spotless upon arrival. One of the housekeeping staff saw us trying to steer the luggage trolley into our room & took over for us. She would not accept a tip (I slipped one to a front desk clerk for her later). The beds are super comfortable and the pillows are perfect as always (decided I am going to purchase some online for our home). Breakfast options were great! While I drooled over making some fresh pancakes from their machine, I steered towards some yummy healthier options that were also available. Pretty much everything you could think of from a normal breakfast menu was available in their dining room. In general, I like IH Express hotels the best when traveling for work or pleasure. But Puyallup's hotel is my favorite. March 7, 2014
Rated 4.0 out of 5.0 by Really enjoyed my stay. The room was spacious and clean. It felt luxurious and comfortable. The pool was nice, the gym was nice, the staff were nice. I did not try their breakfast but the cookies they had in the lobby looked nice. There were some people jumping in the pool which was not cool and should have been a little more closely regulated for the comfort of the other guests and for overall safety. But otherwise I was very happy and relaxed during my stay. March 7, 2014
Rated 5.0 out of 5.0 by EXCELLENT QUALITY AND PRICE I WAS AMAZED AT THE EXCELLENT CUSTOMER SERVICE, THE ROOMS, AND THE BREAKFAST. I HAVE PAID THE SAME PRICE FOR OTHER HOTELS, AND WERE NOT IMPRESSED. February 26, 2014
Rated 5.0 out of 5.0 by Best hotel I have ever stayed As a platinum member who has stayed all over the world and at all levels of hotel in this group, I am surprised and delighted to say that this is the best hotel I have ever stayed in. I am from Puyallup but live in Shanghai and travel all over the world and I never expected this hotel to blow my mind. It is the nicest and most comfortable room, and with the upgrade the living room is a great place for friends to come and visit. There is 24 hour food available in the same parking lot, close proximity to a mall and direct freeway access. The staff is excellent and helpful and it was an all around pleasant experience. If you haven't stayed here, you should. Aaron February 17, 2014
Rated 3.0 out of 5.0 by Nice hotel, but front desk was less than hospitable. We booked online and got pre-paid rooms for a group that was traveling together. When the first part of the group checked in the front desk attendant was rude, abrupt and not helpful. This was unfortunate, because the rooms were comfortable, the price reasonable and the location perfect. February 10, 2014
Rated 4.0 out of 5.0 by The return This was my second stay at this hotel and I was not as impressed as I was the firs time I stayed. The staff was nice but seemed to be a little uptight. The room was clean but a little smaller than I thought a suite should be. The person above us was a litttle heavy footed and woke me early in the AM and during the course of the evening they chose they chose the floor as their place to take care of business. The breakfast selection was not as varried as the first visit so I was concerned if standards were going to slip any further. The short story is the difference from the first visit till now was very vast. January 29, 2014
Rated 5.0 out of 5.0 by As usual, a great experience We have been staying at the Puyallup HIE for over 12 years. We are always pleased with our experience. Candy is an exceptional employee. Thank you again for your hospitality. We will be back. January 7, 2014
Rated 4.0 out of 5.0 by Good stay at Hyatt Puyallup Good staff, day and night, cookies in the lobby, comfortable room and beds. Price was very good. Parking was tight by 10 PM, but we found a space near the door. Maybe I am easy, but the only real complaints I have are I expected an outdoor swimming pool and it was indoors, heated, and clean. I did not bring swimwear. And the free rental DVD's at the desk are nice if you have enough time to search for one they still have in stock. Many have been liberated I suppose. December 29, 2013
Rated 5.0 out of 5.0 by Our favorite place to stay while on the westside of the state! Best place to stay for comfort and your excellent staff. You all do a great job and work so hard to make our stay so wonderful. We must give a shout out to Candy & Renee for always going the extra mile! Thank you and see you again very soon! December 3, 2013
Rated 3.0 out of 5.0 by Bathroom Lighting was terrible, especially in the bathroom. Towels were thin and had to request a third set from the front desk each day. Breakfast was okay. November 25, 2013
Rated 3.0 out of 5.0 by Not the best value for your money When booking this was assured it had the same facilities as another Holiday Inn Express and we were saddened to realize it did not. The room we were given was fine, a little outdated. But the most diaappointing part of this trip was that the bed collapsed while laying on it. Which caused a switch in rooms, which was handled well fortunately and we were upgraded. The elevator was extremely slow and when carrying your luggage this was unfortunate. I would probably not stay here again and would choose another Holiday Inn location. November 5, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Was in town for business and was very happy with our two queen bedroom. Had all the amenities you could ask for and was located close to lots of restaurants. The breakfast was great and the staff was professional and courteous. Definately would stay there again. October 21, 2013
Rated 5.0 out of 5.0 by Fabulous experience We had a fabulous experience at this hotel! The staff could not have been friendlier and more helpful. Our room was very comfortable. Breakfast was excellent! We definitely enjoyed our stay and will stay at this location again when we return to Puyallup. October 8, 2013
Rated 5.0 out of 5.0 by Great place My husband, grandson, in- laws and myself came down for son's wedding and stayed here. As always, it was comfortable and quiet and the staff was very friendly and helpful. September 12, 2013
Rated 5.0 out of 5.0 by Would come again It's my second time at this location. If I'm ever in the area again, I'll probably stay with them again too. September 11, 2013
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