Rated 4.6 out of 5 by 432
Rated 5.0 out of 5.0 by mkacton Clean and comfortable
Modern, clean, and comfortable. Close to businesses.
June 21, 2016
Rated 3.0 out of 5.0 by VegasCraig Nice clean rooms, bizarre upgrade policy
I booked this hotel for one night, and appreciated the location and ease of access. I also liked the parking spaces outside for elite members!
I booked a king leisure room, and 4 days before check in I was upgraded to a junior suite. Then, at checkin, I was downgraded back to the room I reserved. I'm not going to complain about not getting a free upgrade - but the experience just left an odd taste in my mouth. When I asked at reception why I was told I was getting an upgrade when I wasn't, I was asked "did you originally book the junior suite?" almost as if I was taking advantage. OI showed the agent a printed confirmation for the junior suite The agent then said "we're fully sold out, so I don't know what to tell you. I'm sorry."
I don't expect a free upgrade just because of my IHG status. I understand that I *may* receive one *if available.* My complaint is that I was told I'd be getting something, only to have it taken away. If they aren't sure they'll be able to upgrade me, then don't show on the website/app that I've been upgraded until it's confirmed. That's all I'm asking for.
I sent an email to IHG and the hotel asking for information about their upgrade policy and the hotel has yet to respond a week later.
Again, the room was nice, the property was nice, and I would consider staying there again. I'd just appreciate the hotel reconsidering the way they communicate with their guests.
June 19, 2016
Rated 5.0 out of 5.0 by Ducksinarow nice hotel
Excellent experience at this hotel. Staff very helpful.
June 17, 2016
Rated 5.0 out of 5.0 by Btabs Clean, comfortable and modern
The hotel staff was friendly and helpful. The rooms were clean, comfortable and modern. The free breakfast offered lots of quality, tasty choices. Coffee was great!
June 15, 2016
Rated 5.0 out of 5.0 by Only4us Traveling
The Sainte Foy Holiday Inn Express was comfortable and very clean. The Front desk service representatives were courteous and friendly. Our check in was efficient and service with a smile.
Enjoyed our stay. The rooms were clean and spacious. Beds were comfortable.
June 14, 2016
Rated 5.0 out of 5.0 by Bubba Live great Place to lay your head at the end of the day just as you get of the
It is a Great Place to stop on business.Been my preference for a few years.
June 13, 2016
Rated 5.0 out of 5.0 by tajk2 Great Quality Hotel
I recently stayed here for 5 days and enjoyed my stay very much. The hotel was clean and well taken care of and the staff were very friendly.
June 13, 2016
Rated 4.0 out of 5.0 by Myla07 New, updated rooms and great service
The rooms were modern and comfortable. We had some trouble with the bathtub spraying water from the bottom tap while showering causing floor puddles. We Macgyver'ed the tap to stop the leaking.
One of the primary reasons we picked this hotel was for it's hot-tub since we were in town for a two day race. The hot-tub was dry and out of service for our three nights stays.
June 9, 2016