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Rated 4.7 out of 5 by 259 reviewers.
Rated 5.0 out of 5.0 by Really lovely experience We had a really great experience here. The accommodations were very comfortable and everything that you would expect. What was truly exceptional is that the people were so nice and so helpful. We screwed up our key card everyday and they cheerfully fixed it for us every time. When we asked if there was a department store nearby, they were so organized that they pulled out a printed list and highlighted several stores. The list even had driving directions and mileage on it. And, when I lost the list, they cheerfully provided me with another one. I freely admit that I am a fussy customer so when I tell you the staff here are absolutely marvelous, they truly are! July 1, 2014
Rated 5.0 out of 5.0 by Exellent service - great hotel My families experience at this hotel was great. My reservation was taken by Bill and he treated me like a friend instead of a customer. He demonstrated great customer service. We were attending NCSU student/parent orientation and upon arrival, my daughter was treated with a goodie bag. It made her smile! The room was great and comfortable. The beds afforded a very good nights sleep. I want some of those pillows! This will be our preferred hotel while visiting our child in college! We felt very safe there! The only problem I had was that the internet service was slow. June 30, 2014
Rated 5.0 out of 5.0 by Excellent staff service Over the top service and attention to detail. The staff was attentive and caring about our comfort and needs. June 27, 2014
Rated 4.0 out of 5.0 by Immaculate/Quiet/Well staffed We joined our daughter for a family visit in Raleigh. She needed a pet friendly hotel. We found the grounds and hotel immaculate, friendly staff and surprisingly good breakfast with selections ranging from pancakes/scrambled eggs, greek yogarts, delicious cinnamon buns, oatmeal, juices and coffee. Would definitely return when in the area. Just know that State government discounts apply only to North Carolina employees ( not university employees). June 27, 2014
Rated 5.0 out of 5.0 by Good Experience/Value Welcoming experience. The value for the money was great. Good/easy access to Interstate 40 and NC State University. June 27, 2014
Rated 4.0 out of 5.0 by Wonderful stay This location was a delight. The staff was friendly and the room was nice. The kids loved the pool! Great place! June 25, 2014
Rated 4.0 out of 5.0 by Wonderful Bed and Linen Stayed a week. Was able to get some well needed rest. Relaxed in the spa and took a swim in the indoor pool. The location is not idea unless you need to be near NC State University which is right around the corner. Didn't appreciate my priority rewards status not being recognized other than that great stay. June 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed The room was very nice, the bed comfortable but the pillows were too soft for my taste. The room was very clean. June 24, 2014
Rated 5.0 out of 5.0 by Excellent Stay - Again I have used this facility on three occasions, and plan to use it again many more times. It's just that Good! June 23, 2014
Rated 5.0 out of 5.0 by Business trip Hotel management and staff extremely friendly and responsive to needs. room clean and the a/c worked great. Would definitely recommend this hotel. June 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast I like a hotel that is clean, has a comfortable bed, is quiet, is located close to where I am going, has free internet and has a great breakfast. This Holiday Inn Express hit all the marks. I'll absolutely stay again. June 13, 2014
Rated 5.0 out of 5.0 by back at NC State This is my preffered destination/lodging when I visit Raleigh. June 11, 2014
Rated 5.0 out of 5.0 by Great Experience Very friendly staff. The hotel was nicely decorated and exceptionally clean. The breakfast buffet was superb and offers a large variety of options. Would highly recommend Holiday Inn Express - Raleigh SW-NC State. June 11, 2014
Rated 5.0 out of 5.0 by Nice stopover near NC State/RDU This hotel is new and very clean. The staff were very friendly and the linens/towels were very nice. The breakfast we good- with some nice healthy options like yogurt and fruit. We only stayed one night here as a stopover while traveling through, but everything was great- the place seems very well run. June 9, 2014
Rated 2.0 out of 5.0 by noise guest several rooms on our floor were having a party. they were very rude and confrontational. We moved to another floor at 11.00 pm when we returned to check out at 4:00 am the party was still going. I appreciated the desk clerk allowing us to use another room to get some sleep. June 5, 2014
Rated 5.0 out of 5.0 by Bill, Bill, Bill Bill is the manager extraordinaire! He greets all customers in a very friendly manner and checks on anyone sitting in the lobby to make sure they are comfortable. He is not the only friendly face at HIX on Thistledown. All the staff are friendly - from the maintenance personnel to the maids to the front desk. A wonderful place to stay!! May 31, 2014
Rated 4.0 out of 5.0 by The good, the bad, and the ugly It was our annual trip to Raleigh and the hotel we normally stay wasn't available. My job offered a discount at The Holiday Inn Express and we decided to go with them. The location is off of the expressway and the only thing within walking distance was a gas station. THE GOOD: comfortable beds, microwave and small frig, pillow choice, breakfast, and staff. THE BAD: a/c unit, no bathroom vent, THE UGLY: the stained sofa bed * I will say the hotel was clean and I would stay again but will check certain things before accepting a room. * the staff removed the mattress and replaced it with a roll away and we were charged full price May 28, 2014
Rated 5.0 out of 5.0 by Raleigh SW Nc State HI express Great place. We were able to walk safely on sidewalks for hours from the hotel. Great service. May 19, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, great amenities, & great service It was a very pleasant stayed in this Inn. It was just the right place , the right service,& amenities we need. It has all everything we need for few days to stayed in. The staffs are friendly and caring. Bill from front desk service has kindly enough to accommodate our needs at that time of checked in. Also, the pillows are too soft, I think. Convenient to where we were for a very special event. They know how to provide entertainment such as food for the guests to feel welcome. Over all our stay with Holiday Inn Express is very exceptional compared to our previous stays in one of the motels that we stayed in Raleigh. We would like to come back if we need to stay in this express Inn again in the future. May 15, 2014
Rated 5.0 out of 5.0 by NC State Parents This Holiday Inn Express is a super convenient and comfortable stay for NC State parents. It is minutes from Centennial Campus. The breakfast is full services. The staff is exceptional. We have stayed several times and will visit again. May 14, 2014
Rated 5.0 out of 5.0 by Clean, quiet, comfortable and convenient We were very pleased with our stay. The staff was friendly and helpful, the room was clean and quiet and the beds were very comfortable. The hotel was also easy to find from I-40. May 11, 2014
Rated 5.0 out of 5.0 by Comfortable room and excellent breakfast!! Great experience, will definitely stay at this hotel again!! May 7, 2014
Rated 5.0 out of 5.0 by Excellence in staffing The services provided by a member of your staff was absolutely outstanding. The night receptionist (or manager, I'm not sure what her exact title is), Sherrie was a polite, engaging young lady that went to great lengths to insure her guests were well taken care of. I'm not just speaking of my own experience, I witnessed Sherrie consistently and positively represent your hotel with your customers. May 5, 2014
Rated 5.0 out of 5.0 by Excellent Property! I stay at this hotel regularly. It is my first choice when visiting NC State, which I do for business often. I am a lightweight, move fast, professional traveler. In and out quickly, keeping the Mickey Mouse to a minimum. The hotel is in a very un-congested area with easy university access, and access to the expressway from the airport. They will check you in and out of this hotel lightning quick, and are very efficient and pleasant about it. Rooms are very clean and user friendly. Plugs to recharge stuff everywhere. Tuesday night receptions are fun, free drinks (bottled beer, too) and hot food. I've had the Mexican and Italian. Breakfast is hot, and I always grab something, which is more than I can say for most hotels. I pound the wifi nightly, and it always works, and works well. I always return to this hotel when I am in Raleigh, and always look forward to it. As a hard core traveller, this is the best compliment you can bestow upon any hotel. April 7, 2014
Rated 5.0 out of 5.0 by back at NCSU Great place to stay with you have children attending State March 24, 2014
Rated 5.0 out of 5.0 by Comfort and Service I highly recommend this hotel for it's comfort and excellent service. The staff are very friendly and helpful. I always stay here when I'm in Raleigh. The property is conveniently located for shopping and dining and also to NCSU. March 16, 2014
Rated 5.0 out of 5.0 by Excellent Location for NC State Visit This is probably our 10th night at this hotel in the past year and it continues to be our favorite and has the best value. When visiting our daughter at NC State, we stay here. The location is very close to State and easily accessible. The facilities are always clean and the staff always courteous. March 13, 2014
Rated 5.0 out of 5.0 by Clean with friendly service Hotel met our needs for this trip. The location is very accessible to NC State. The wind was terrible causing the flags outside our room to flap very loudly. We had to the fan on nonstop to overcome the noise outside our room. Staff was friendly. Room was clean. Bed was comfortable. Bathroom had no fan. March 10, 2014
Rated 5.0 out of 5.0 by repeat guest The location and friendliness of the staff here makes it a go to for me when I am in the area. You will not be disappointed. March 9, 2014
Rated 5.0 out of 5.0 by Shelter from the storm! We were visiting relatives in Georgia and were due to return to Maryland the next day. We knew a winter storm was due to blow through the NC and North area the next day. We made a reservation just in case. We were very, very glad we did. We hit icy roads and falling sleet very close to Raleigh. We had to stop and clean ice off the wipers and there were many nervous moments but we made the hotel just in time. The news was advising motorists to stay off the road. We ordered dinner from a nearby Italian carryout and enjoyed it and the room. The room was certainly well furnished and comfortable. I am short and the bed was a climb! I felt like a princess! The heater blew alternative cold and warm air all night long. There was no place to adjust the heat and we were thus stuck with whatever it blew into the room. There was a phone which had the wrong phone number on it, so the restaurant originally was given the wrong room number and we had to correct it before the delivery. We slept in the next day, because we were waiting out (hopefully) the ice melt outside. Breakfast was over and we had to settle for coffee as we left. The roads were like they'd run the Daytona 500 that morning, with wrecked and abandoned vehicles everywhere on and off the roads. We made it safely to Maryland. We are very thankful for the shelter from the storm! March 9, 2014
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