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Rated 4.7 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Front Desk/Customer Service When we finally found this hotel, we were exhausted and ready for a good night sleep. Front Desk gave us options of rooms available, explained that though the breakfast area was not open we could still get juice or coffee, I thought that was quite nice, Then in the morning my husband needed help with directions, and they were nice enough to print out a mapquest info that got us directly where we needed to go. July 13, 2014
Rated 3.0 out of 5.0 by nice average hotel Nothing special to write. This was just another hotel. It was a quiet nights sleep as we got in late from driving. Easy to book a room and check in was easy. July 10, 2014
Rated 4.0 out of 5.0 by Great Room I have never stayed at a Holiday Inn before and this room was great. The bed June 25, 2014
Rated 5.0 out of 5.0 by service the staff always goes above and beyond to make sure your stay is great. June 18, 2014
Rated 5.0 out of 5.0 by Very friendly staff Great staff- very friendly and they make the difference June 13, 2014
Rated 4.0 out of 5.0 by Hospitable and comfy but lacks choices at breakfast Liked: Comfortable beds, smiling host, tranquility, short walk from reception to room. Disapointing : I am used to breakfasts with more variety (eggs, bacon, waffles, fruits, types of breads) in other Holyday Inn Express I have visited elsewhere in Canada and the USA. On the good side, the food was good. June 11, 2014
Rated 5.0 out of 5.0 by Request The only request I would make is that in the handicap room where my dad stayed, they don't seem to have handicap toilets, another words they are low to the ground, even when we stay in Woonsocket every year in October, we experience the same problem. The toilets are very low and difficult for someone like my dad to sit and then get up again. June 10, 2014
Rated 5.0 out of 5.0 by Helpful staff and comfortable room The staff at the hotel was extremely courteous and responsive. The hotel was very clean and the room very comfortable. June 9, 2014
Rated 5.0 out of 5.0 by Great service, good breakfast, comfortable, clean hotel I had booked 5 rooms for two nights at the HI Express Ramsey-Mahwah to accomodate my out of town guests in my town for an event. The hotel was very caring in accomodating my requests right from the time before the guests arrived, during theiry stay and aterward with caring, courteous service. Of course, the location is convenient, prices were good and breakfast inclusive deal made it an amazing deal; but staff being good listeners and following through on everything they could do to make my guests comfortable left me very pleased in the end. I felt like HI Ramsey-Mahwah were my partner in my hospitality to my out of town guests in this area. June 3, 2014
Rated 5.0 out of 5.0 by front desk staff Your front desk staff at the HIE in Ramsey-Mahwah were extremely friendly, helpful, and always smiling. Both the day person and night person (each working 12-hour shifts all week) were always courteous and friendly and went out of their way to make visitors welcome to the hotel. June 2, 2014
Rated 5.0 out of 5.0 by Repeat customer Have stayed at this location numerous times over the years & have ALWAYS received excellent service. The staff was professional & caring & went out of their way to make sure our stay was enjoyable & our needs were met.. May 27, 2014
Rated 5.0 out of 5.0 by A nice place to stay Had a pleasant experience staying at Holiday Inn Ramsey. Check in was quick and the young lady at the desk was very helpful. The hotel and rooms were very clean and comfortable. The breakfast was good, Fresh baked cookies were a nice touch. Centrally located on a main road with a Pizza Hut right next door. May 26, 2014
Rated 5.0 out of 5.0 by Great Staff. Great Location. Highly Recommend this property. Great Staff and a good location. May 19, 2014
Rated 4.0 out of 5.0 by Excellent front desk staff My husband and I stayed recently for two nights. The only problem that we encountered was that there is a lot of road noise which might bother light sleepers. The staff was very accommodating. Everything was very clean. Breakfast was not a highlight. I think Holiday Inn needs to work on some new breakfast options that are not so carb intensive. May 6, 2014
Rated 4.0 out of 5.0 by Great Place and Excellent Staff Hi, I must be vocal that I made the right choice by staying at this hotel. Great Staff and proximity to my office in Montavale. Comfort and convienience was all impeccable. Only thing which requires improvement is proximity to fitness center. Could have been better had it bee at this same property and not next to gas station.Rest all was greatr..Iam coming back again in June 2014. Regards, Tanuj May 6, 2014
Rated 5.0 out of 5.0 by Simply The Best As a regular traveler who has stayed in Five Star and higher hotels all all over the world I can say that the Holiday Inn Express in Ramsey, NJ is one of the best hotels I have ever experienced. The management and personnel are all exceptional as is the quality of the rooms and all services. April 15, 2014
Rated 5.0 out of 5.0 by Over all a great experience and Value I highly recomend the Express at Ramsey. Totally clean and a great Value. April 8, 2014
Rated 5.0 out of 5.0 by Absolutely Awesome I stay at this property exclusively when I am in Northern NJ. The front desk staff beats any that you would find at a thousand dollar a night hotel in NYC. The room is always immaculate, the housekeeping is top notch, and the breakfast area is clean and well stocked. You will never go wrong staying here, and I stay in hotels about 100 nights a year. One of the best! March 18, 2014
Rated 3.0 out of 5.0 by Needs a little work We have stayed here a couple of times. Staff at front desk are always pleasant and efficient. Our room had two problems. The bathroom sink took forever to drain and the shower handle mechanism was coming off of the wall. We did not discover this till late in evening so did not want to have to change rooms. We reported room 319 in the morning at check out. The hallways and elevator are definitely in need of some refurbishing especially as we compare it to other competitive properties in the area. Given a choice with similar rates we probably would opt for a different hotel. We know they have probably fixed the room but the corridors and elevator, etc. really seem old and dated, thus our possible choice of a different property which is to bad since the staff are so pleasant. March 8, 2014
Rated 5.0 out of 5.0 by Home away from home I have been staying at the Holiday Inn Express in Ramsey for years. I have family in the area. The service and staff have been consistently outstanding. It doesn't get any better. The breakfast buffet is one of the best I have ever experienced. I would highly recommend HIE on your next trip to the area. February 26, 2014
Rated 5.0 out of 5.0 by Another Dependable Experience I have stayed at the Ramsey Holiday Inn Express a number of times and have come to expect a pleasant experience - this most recent stay was no exception. February 24, 2014
Rated 5.0 out of 5.0 by MMichael Have stayed at this Hotel several time and have always had great service at an excellent price. Would always recommend to friends and family. February 23, 2014
Rated 1.0 out of 5.0 by nothing working one of the bad hotel I am experienced for some time. February 17, 2014
Rated 5.0 out of 5.0 by Great Service and Staff I stay at this property often for work related reasons. The staff is always very friendly and the rooms are clean. They offer free visits to the gym that is only about a block away so that is a plus. February 10, 2014
Rated 5.0 out of 5.0 by Outstanding Value with High Quality Service I have stayed at this location twice now, and both times the staff has been very attentive and caring. From the prompt and friendly checkin to the fresh and yummy breakfast, I have had a relaxing and comfortable experience each time. It is obvious the people here are willing to make sure the guests are enjoying their stay. The weather turned bad, but it was made less fierce by the help of the staff, who were willing to provide information on options for food delivery when most locations nearby were closed. I will be back whenever I have business in the area again. Thank you for making my stay so pleasant and easy-going! January 28, 2014
Rated 5.0 out of 5.0 by Great location, comfortable and friendly One of best front desk staffs I have encountered. I stay here on a regular basis and they always make me feel at home. January 17, 2014
Rated 3.0 out of 5.0 by Fire Alarm at 4:30 AM and slow to get hot water in shower The Inn faces Rt 17 which is a busy Highway which may bother a light sleeper which I am not. If you are, ask for a room with an even number which faces away from the highway. I had to wait quite a long time for hot water in the shower so most of my shower was with lukewarm water. The sink however, had hot water from the very start. The fire alarm went off ant 4:30 AM due to an inebriated patron for which the staff apologized for in the morning but that hurt my overall experience and ruined what could have been a restful sleep because the bed etc. was very comfortable.Getting dressed at 4:30 and then trying to go back to sleep is not my idea of a restful night. January 3, 2014
Rated 4.0 out of 5.0 by Stay over the weekend of 12/28/2013 The room was comfortable - coffee was good - breakfast supplied was great January 1, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff is very helpful and friendly. I was greeted by name at check in December 30, 2013
Rated 5.0 out of 5.0 by Rooms were clean and comfortable I stayed for three nights. I haven't stayed out a holiday inn in maybe 30 years.. Great rooms great breakfast what's not to like. I will definitely stay there in the future. Also the desk staff were very friendly and very helpful. I don't think you can go wrong with this place :-) December 28, 2013
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