Rated 4.6 out of 5 by 118
Rated 1.0 out of 5.0 by Shocks234 Horrific experience
I put in reservations for this location and due to a change in business plans I called to modifie by reservations; I called a day in advance to have on night cancelled and add a night on at the end of the week. The woman told me she would send an email confirming the cancelation which was great so I could send it to my company. After a few hours I had not received the email she claimed to have misspelled my name. Made correction and sent not a cancellation but a confirmation . Not realizing this as I had gone to sleep; I trusted she did what she said and cancelled my reservation. The day I was leaving for NJ I got a call from the hotel at 8am asking why I did not show for the night before....I was taken back the man over the phone told me I was charged I explained I cancelled opened the email to see she had not done what we agreed on .David claimed he had no phone numbers to resolve my issue and he was the only person there and could not help I had to wait till 3pm to speak it the original person I spoke to and due to a no show my reservations were then cancelled after numerous calls being put on hold and disconnected they refuse to issue a credit.
I called guest services got a great person who help me out. And will be receiving a refund in the mail. I have stayed in many Holiday Inn/express I am so surprised at this situation
I visit this area 6 times a year and would never look to this individual location again. I will stay in other IGH properties as they are great and they handled by claim professionally and with respect
May 26, 2013
Rated 5.0 out of 5.0 by ramsey123 clean and available room
It was very convenient for me to get the room whenever I need it. They have flexible booking service and friendly hotel staff.
May 16, 2013
Rated 5.0 out of 5.0 by Mammy Outstanding customer service. Hina is the BEST!
Whenever I stay at this location I know I will receive extraordinary customer service. The front desk people are the best and the customer service mentality throughout the facility is exceptional.
May 15, 2013
Rated 5.0 out of 5.0 by Garry60 Very Accomodating and Helpful!
I unexpectedly needed to put up for the night while on business travel in northern NJ on the evening of 5-14-2013. A late afternoon client meeting extened well beyond what I had anticipated and I was too tired to drive all the way back to central CT. Consequently, I did not have any reservations.
I stopped by the Holiday Inn Express in Ramsey to see if they had any rooms. The parking lot was full and when I checked at the desk, they were indeed booked for the night.
Not to worry. The staff immediately called the Crown Plaza Inn in Suffern, NY, (about a 10-minute drive) made a reservation for me and I was even guaranteed the HI Express rate. The folks at the HI Express are great and I always feel like I am "family" when I stay there.
As Arnold would say "I'll be back"!
I also had a very pleasant exoerience at the Crown Plaza.
May 15, 2013
Rated 5.0 out of 5.0 by Viresh It was fantastic
The two people Henna & David from staff were highly cooperative.
May 13, 2013
Rated 5.0 out of 5.0 by Mammy Exceptional Customer Service
Love, love, love going to this Holiday Inn Express. The front desk, especially Hina, are outstanding!
May 12, 2013
Rated 5.0 out of 5.0 by JoeandJean Review - Recent Visit
We normally stay at HIE when we travel, we always stay that the HIE in Ramsey when we travel North. Great staff, clean and comfortable.
April 28, 2013
Rated 4.0 out of 5.0 by Traveller007 Decor dated
Front desk staff very friendly, hotel clean and tidy but the overall decor is rather dated and tired looking. The actuall room was the same.
No recognition for being a Platenium priority club member
April 22, 2013
Rated 5.0 out of 5.0 by NJRetiredGuy Great Service
Front desk staff were very helpful and acommodating. As a Priority Club Platinum member, I was given a free upgrade to a king suite without even asking for it. As usual at most Holiday Inns, the bedding was very comfortable.
April 12, 2013
Rated 5.0 out of 5.0 by KayW Excellent staff
The front desk staff are absolutely wonderful! They are always friendly, helpful and caring. They truly make the stay enjoyable, and make me feel welcome and at home. I travel weekly, and this team is #1. I would recommend this to any traveller, especially frequent travellers.
April 10, 2013
Rated 5.0 out of 5.0 by shesh Everything is perfect
We have stayed at this location many times over the past few years, and everything is consistently wonderful, from the very helpful and gracious staff to the great accommodations. There have never been any problems that the staff could not resolve easily and with calmness. Whenever we walk in, we are greeted warmly, as though we are old friends, and the staff always makes us feel welcome. We also look forward to the breakfast--everything is fresh and delicious, and very plentiful. The dining alcove is maintained very well, and it is a very pleasant experience--we also appreciate the coffee and cookies at bedtime! The rooms are very well appointed, clean, and very comfortable.
Overall, a great experience every time--thank you!
March 29, 2013
Rated 5.0 out of 5.0 by Phil80 Friendly Hotel.
I'm not a fan of this area of New Jersey. I had to be there one night for business. It's crowded and very busy. But once I was off the highway and in the hotel things changed. It was clean, quiet and comfortable and it was easy to relax for the night.
March 12, 2013
Rated 4.0 out of 5.0 by emsweck Excellent front desk service
Acceptable accommodations for the business traveler. Front desk staff ( young guys named Craig and Dave, I believe) on duty Feb 18-19 day shift were excellent. Otherwise, nothing too remarkable, good or bad.
February 25, 2013
Rated 5.0 out of 5.0 by Coolguy Friendly staff
Stayed here on business, was very convenient. Staff was very friendly and the room was clean.
February 23, 2013
Rated 5.0 out of 5.0 by KH839 Nice Hotel and Staff
It was my first time to stay at this hotel. The from desk staff is very nice and friendly.
February 21, 2013
Rated 5.0 out of 5.0 by Garry60 Dependable HI Express Ramsey, NJ
I am a regular business traveler and have stayed at the Holiday Inn Express in Ramsey, NJ numerous times. I stayed there last week instead of booking a room at a property closer to Morristown, NJ because I know I will have a very nice experience at the Ramsey property. I would rather drive a half hour to get to the client location knowing I will have a great experience at HIE Ramsey. The staff is genuinely friendly and attentive - and they always thank me for choosing their property. The rooms are always clean and properly equipped. I like extra pillows - I request extra pillows during the on-line reservation process and I always get them. The breakfast selection is always robust and the food is good. The cinnamon buns are delicious. I will be staying at this property again soon!
February 5, 2013
Rated 5.0 out of 5.0 by MexFriend Incredible staff and great room
Thank you everyone for making my family stay so great :)
Special thanks to Hina who helped me with the booking!
January 20, 2013
Rated 4.0 out of 5.0 by VPMom7 Great hearty breakfast!!!
Breakfast was awesome each day. Customer service was amazing. Overall good choice for the location and the money. I highly recommend it. Not far from NYC!!!
January 16, 2013
Rated 5.0 out of 5.0 by Davidxu Great service
The staff is very friendly. servics are very good. The breakfast is also very delicious. Cookie is wonderful. The room is very clean.
January 7, 2013
Rated 5.0 out of 5.0 by Jem813 Nice respite from the cold
I had a bunch of personal business to take care of and just wanted tthe lodging part to be a no brainer. Holiday Inn Express was great...comfortable bed, super quiet, nice enough TV and internet access. And the breakfast was much more than just cold cereal. It was great to have eggs and sausage before facing another busy day. The staff was super friendly and when I rushed out to catch my plane and left a couple sweaters they were nice enough to send them to me pronto.
Also the location on Route 17 near the train station made getting into the city no problem (if you don't want to drive in).
Thank you so much HIE Staff!
January 7, 2013
Rated 5.0 out of 5.0 by Jeff33ATL Great location and great team
The staff was outstanding in every aspect - from check-in to departure and everything in between. I will definitely stay here again on trips to the northern NJ area for business and/or pleasure.
January 7, 2013
Rated 5.0 out of 5.0 by sanjon53 Clean, organized, nice atmosphere.
The front desk staff was great; informative and helpful at all times.
The only thing that didn't exceed our expectations were the pillows -- they were small and thin. But we were having such a good time that we didn't bother to ask for different pillows...I'm sure if we had asked, the staff would've come to our rescue.
A very pleasant hotel.
January 6, 2013
Rated 5.0 out of 5.0 by Carm62 Great staff
Staff and service was great!!
We highly recommend this hotel to anyone traveling to New Jersey.
January 5, 2013
Rated 5.0 out of 5.0 by Manny55 great staff
My stay at this hotel was excellent. The staff was very friendly and accommodating. The room was clean and confortable. The breakfast was very good, fresh and plentyful.
December 19, 2012
Rated 5.0 out of 5.0 by A1186 overall experience
An excellent hotel, the entire staff is frendly and outgoing, rooms comfortable and clean would always recomned this hotel
December 17, 2012
Rated 5.0 out of 5.0 by ekw55 ekw55
I loved Holiday Inn. I always request them when my travel plans are being created. This was an older Holiday Inn, but it was still just as nice and clean as one of the newer ones. So yes I would stay there again. And as always, with every Holiday Inn I have ever stayed at the staff were wonderful.
December 11, 2012
Rated 5.0 out of 5.0 by robjm Great as always
After spending the weekend on vacation with my family in NYC I had to start the week in New Jersey for business. Luckily, the friendly staff and comfortable room eased the transition. I was greeted with a warm "welcome back" and treated to a couple of water bottles and a snack, which were waiting for me in my room. I spent the rest of the day in my room catching up on email and voice mails. When I left for the evening I was pleasantly surprised to find that there were cookies and fresh coffee and juice available in the breakfast room. This was a nice touch as one of the worst parts of business travelling is the nickel and diming that occurs with convienences that make life on the road tolerable.
The rest of my stay was just a pleasant. The front desk staff were quick to assist with directions, and constantly reminded me that there were cookies and coffee available whenever I came or went.
My only complaint was the speed of the Internet. But this is common of most hotels.
I will definitely be back.
December 10, 2012
Rated 5.0 out of 5.0 by Doc10 Repeat guest -- consistently good.
Great staff. When there is some little problem, they take care of it right away. Good business stop over.
December 7, 2012
Rated 5.0 out of 5.0 by ref154 Pleasant stay
Last minute decision to gget a room for the night prior to Ramapo College visit. Clean & convenient. Pleasant staff.
December 7, 2012
Rated 4.0 out of 5.0 by PELL Comfortable and great service, staff was friendly and courteous
great overall experience, I would recommend this hotel
December 7, 2012