Rated 4.5 out of 5 by 183
Rated 4.0 out of 5.0 by daf908a098f Would have been excellent except...
The bed was way too soft. I sank in it as soon as I sat on it and I woke up with a very sore back.
Booked online for $120 months in advance as it wouldn't take the group code for the wedding I was attending. The group rate was $119. Few days before the wedding, an email confirmation was sent to me saying the rate was $139.
I called the hotel and they 'claimed" I booked it with the $139 which would be ridiculous in my view. Someone actually went into my reservation and added the group rate but it wind up showing $139. They put me on hold and came back and said they would "honor" the $119. The fact they claimed I booked it for $139 is silly. Why would I accept that if the group rate was $119?
August 7, 2014
Rated 5.0 out of 5.0 by VBHappy Amazing all around
The rooms were incredible and clean. We were there for a wedding and the whole hotel made our family feel comfortable whether it was in our rooms or in the lounge. The only reason I put good for staff and service is because the room was under my fathers card and I had ordered room service. I asked to pay with my card to the woman who brought up my food and she said, "But I have to go all the way back down and come back up." I said it was fine to charge it to the room at that point because I did not want to deal with her for another second. The next thing was I had to call twice to get a toothbrush brought up to the room and it tsil never came. I sat there for 30 minutes and then gave up which was frustrating because I drove to the nearest convenient store to purchase that. The rest of the staff was willing to go above and beyond to see to it that we were all happy and that we got to focus on enjoying the wedding festivities.
August 6, 2014
Rated 5.0 out of 5.0 by Mal B very fine overall hotel experience
Check was friendly and helpful. Room clean and well appointed. Dinner in the bar for the two of us was made memorable on the 24th by good food and drink served by a very friendly and outgoing bar tender. Breakfast was a very excellent buffet with Freddie, a boss omelet maker without peer. Total staff was very good.
I highly recommend this hotel.
August 3, 2014
Rated 5.0 out of 5.0 by lngo1161 Comfortable bed and great service
The hotel servicer is very helpful , they let us check-in early and . Very quiet and beautiful area.
August 2, 2014
Rated 4.0 out of 5.0 by a wedding guest family gathering
Excellent space to sit outside your room. Grounds were well maintained. Staff very attentive to our needs
August 1, 2014
Rated 5.0 out of 5.0 by PositiveT Exceeded my expectations! Excellent!
The Crowne Plaza was amazing! After traveling for many hours, we felt like we found an oasis! The cleanliness was amazing. The comfort - STELLAR! The beauty of the atrium, with the waterfall and Koi pond was awesome and so peaceful! I have high standards for room cleanliness and comfort and Crowne Plaza far exceeded them! I felt like Royalty! The Bed was by far the most comfortable I have ever slept in, in my life. The aromatherapy gift in the room was so incredible. I highly recommend this Crowne Plaza!!
July 31, 2014
Rated 5.0 out of 5.0 by Louise33 Great Hotel and Excellent service!!!
This was our second time staying at the Crowne Plaza Hotel, Suffern-Mahwah and we highly recommend it. The staff members that greeted us made us feel like we were Family visiting, we have never experienced that anywhere else!!! If looking for a hotel this is the place!!!
July 30, 2014
Rated 3.0 out of 5.0 by SallyK216 Horrible Communication
Didn't explain prior to arrival that there is a fifty dollar security fee that you have to pay at front desk but get back at check out. Also, they took forever to take the money off my card and did a lot refunding money to my card and then taking it back. The hotel was beautiful but was not worth the hassel.
July 30, 2014
Rated 5.0 out of 5.0 by Wor217 excellent ambiance
My wife and I enjoyed the hotel.
Only one very minor comment: On Sunday morning we were invited to a private brunch; I asked the lady at the front desk where the Stern brunch was and she replied that I should go to the restaurant and the hostess would seat me.(obviously I didn't want the restaurant).
July 30, 2014
Rated 3.0 out of 5.0 by Truebill No pool
Whoever heard of a mid-range hotel not having a pool these days.
July 30, 2014
Rated 5.0 out of 5.0 by Seamus2014 Relaxing and Comfortable
The hotel is quiet and peaceful, featuring a well stocked bar, a nice restaurant and a constant waterfall which is very relaxing to watch or listen to. The rooms were great the beds were comfy and the only thing missing was a bath to soak in to complete the relaxation. Food in the restaurant was great both at dinner time and for breakfast.
July 29, 2014
Rated 5.0 out of 5.0 by NancyR59 Another great Crowne Plaza Experience
I have stayed at other Crowne Plaza hotels and the experience in Suffern was as excellent as all of my other travel experiences. I would highly recommend this hotel for anyone. Reasonable rates, incomparable service, and just an overall exemplary experience.
July 23, 2014
Rated 5.0 out of 5.0 by One of the visitors The hotel is quite good at the position
It's easy to drive from the hotel to outlets, as well as to new york city. Comparing live in a hotel in NY city, I will prefer to live here. I even saw a deer one day night nearby the hotel.
July 22, 2014
Rated 5.0 out of 5.0 by VATraveler14 Comfortable rooms and convenient location..
Friendly efficient front desk and restaurant staff. Convenient location at a NY State Thruway exit ramp. Hotel in campus like setting. Spacious modern lobby. Soft beds and ample pillows. This is a business class hotel yet family friendly.
Fresh homemade potato chips served with lunch. Great breakfast bar with omelets made to order.
Some minor gripes are: Some traffic noise at night in upper rooms on the highway side. No wash cloth in room – even the maid did not have any on her cart. No pool may be an issue with families having kids in tow. A small refrigerator in room would be helpful to keep travel snacks and drinks cool overnight.
Will stay there again when in the area and recommend this hotel to other travelers.
July 19, 2014
Rated 4.0 out of 5.0 by rodscher nice design of Hotel and rooms
rooms are suitably big and spacy, house cleaning very good. Fitness room well equipped and clean.
July 19, 2014
Rated 5.0 out of 5.0 by FEMINA Another Positive Experience
The last time my husband and I stayed at this hotel was about six months ago when we were visiting family in the area. Because of our positive experience that time, we did not hesitate to make this reservation.
We arrived late Saturday evening to find the hotel full of wedding party members. I imagine the desk clerk saw the look of surprise on our faces, as he reassured us that he would put us in a room that would not be near any of the (possibly partying) parties.
True to his word, we heard not a sound from outside of our room. But, we also sacrificed the king size bed which is such a treat to us when we are travelling, and which we requested when making the reservation.. We had two queen beds, which worked, but disappointed.
It also seems as though the prices have gone up. We are a very senior, mature couple, checking in close to midnight, and the room was no bargain. Wish there were special discounts for such as us.
July 17, 2014
Rated 3.0 out of 5.0 by pumpernikle does not deserve 4 stars
If I stay in a 4 star hotel I expect more than 1 bath towel for 2 people. Also I expect the check in staff to have proper knowledge of the location of the rooms in regard to which door is closest to your room. I couldn't have been given worse directions on how to get to my room. I had to walk the maximum to my room when I could have easily parked by the right entry door to the hotel and found my room immediately to my left as I entered. thirdly nobody seemed to know that the cable stations on the tv were out of order. I couldn't access FOX news because the station 13 that was supposed to be FOX kept defaulting to ESPN. These are little things that shouldn't happen but when you add it all up in my opinion the hotel is not deservant of 4 stars.
July 17, 2014
Rated 5.0 out of 5.0 by DebraS26 Nice stay
Very clean room and comfortable bed. The staff were pleasant and friendly. Would stay again if ever in the area again.
July 16, 2014
Rated 5.0 out of 5.0 by vcordova Very Clean and nice atmosphere
I was very impress how clean the Hotel is,
and the Beautiful atmosphere, the view from the second floor balcony and the excellent service
July 11, 2014
Rated 5.0 out of 5.0 by Jerry1968 Great Place
We had a wonderful experience at the hotel from the staff and our room.
Could not have been better.
July 10, 2014
Rated 5.0 out of 5.0 by kpyuen2000 Great!
We requested for high floor quiet area when booking the hotel, and we get designated quiet zone during check in.
Hotel common area is very nice.
Check-in and check-out is easy and no long line up.
July 10, 2014
Rated 3.0 out of 5.0 It was ok
This was my first time ever coming to NYC. Traveling with hubby and two kids. Check in was a little rough but after tht room was ok. However it wasn't clean very well found a empty bottle behind night stand and hair in shower. Also their was a wedding on Saturday and at 2:30am their was a lot of loud noise comming from court yard. You would want to get a room tht face outside, not one tht face courtyard it's horriable and we were on third floor. But all in all it was ok it gave us a place to sleep and shower.
July 9, 2014
Rated 4.0 out of 5.0 by QLAO Non noise-proof rooms
In general, we had a relatively pleasant stay at the hotel. But I need to point out two areas for future improvement...
1) We were woken up by the high noise level from the room next to us in the early morning because the walls are not noiseproof;
2) I specifically asked the front desk to input my IHG Rewards Club Number into the system when I was checking in and she claimed she did. Unfortunately, the points were not reflected in my July eStatement. So, I would assume that she did not input or that she did it wrong, which results in my online claim for missing points today.
July 7, 2014
Rated 5.0 out of 5.0 by hobbiteer Great Accommodations, Accommodatong Staff
There were a total of 12 people (in multiple rooms) that stayed at this hotel. We all traveled at least one thousand miles for a family funeral.. We hoped it would be a nice, clean, and safe hotel. It far exceeded our expectations. We all agreed that we would all return to this hotel for vacations at a later date. The staff was extremely accommodating. We were dividing thousands of old pictures and the staff found us boxes to put them in. At every juncture, they responded to our requests and met our needs. I highly recommend this hotel and plan to return in the future.
July 6, 2014
Rated 4.0 out of 5.0 by FLV60 confotable with some minors
confortable room, clean and with good wifi connection. some monirs, as the missed loundry bag and shower gel.
July 2, 2014
Rated 4.0 out of 5.0 by Bebehead Great Beds!
Unfortunately, I had to rate this experience less than stellar. I have stayed in this hotel before with no issues and the front desk people were great. That being said, i found a critter two days in a row. When I brought that to the front desk's attention, they were quick to change my room. I had no problems after that. I don't believe there is a critter problem - I think they snuck out of a previous guests' luggage or were introduced into the room some other way.
June 30, 2014
Rated 4.0 out of 5.0 by visitor_from_nyc Great room, terrible room service
The room was nice and clean. Everything was working properly.
My only complaint is about the room service. The "room service" button on the phone connected me to the front desk after ringing for a minute or so. The front desk forwarded my call to the restaurant which didn't answer. I had to do it over and over again, until someone finally picked up the phone.
My order was delivered accurately, although it took forever. When it finally arrived, the food was cold and not very good. I didn't bother calling back - didn't want to wait another hour. I would not recommend ordering in.
June 30, 2014
Rated 2.0 out of 5.0 by ryansc ryan
Overall not an enjoyable stay. No hot water was the worst.
June 26, 2014
Rated 3.0 out of 5.0 by Krzysztof G typical high way hotel
Big comfortable rooms, for me so lound working air condition
June 25, 2014
Rated 4.0 out of 5.0 by Dashawn10 Review
I loved the rooms! They were very clean and they had everything I needed. Also, I love the courtyard like thing and it is unique how they have a pond in the middle of the hotel. I wish they had a pool and a bigger game room for my kids. My kids tried to play foosball, but they couldn't find a ball or anywhere to buy one. Lastly, I think the prices for food were way too high. $4 for cereal! I think they should offer free breakfast or at least lower the prices. Otherwise, the stay is great! I would recommend this hotel!
June 25, 2014