Rated 4.0 out of 5 by 396
Rated 5.0 out of 5.0 by AllOverTraveler Great renovations.
I have been staying at this property for the last 14 years with my company. And finally the renovations have arrived. Very fresh and clean looking. Modern decor and very appealing to the eye. Seems to have flowed down to the employees at this hotel. They seem very happy with the changes and it shows by their attitudes when you walk in. Very friendly and helpful.
August 22, 2013
Rated 3.0 out of 5.0 by HappyMom900 Incredibly dissapointed
I had booked a room for 3 nights during my brother's wedding weekend. My brother had booked a separate room for our 85 year old mother. I wrote in my online reservation that I needed a room next to my aging mom (so I could help her throughout her stay). I then called the hotel to confirm they had seen my request and to please honor it. When I arrived , they did not have our rooms connecting or next to each other. My room was down the hall. I was so upset but they said there wasn't anything they could do at that point. In the last 5 years of meeting my mom in hotels for family events, I have never had a hotel not honor this request. I was beyond disappointed.
Additionally, in the hotel's attempt to save on their electric bill, the air conditioning operates by motion sensor. Therefore, when you leave your room and then return a time later, the room, is hot and stuffy. When you go to sleep at night, the a/c turns OFF! That alone is reason to not recommend this hotel. I am a business owner and there are plenty of times you have to spend extra money for the mere comfort of your guests. The hotel seems to understand this in other areas of their property, but not in the comfort of the guest rooms as it relates to room temperature.
Lastly, the wait staff in the hotel were all very friendly and did a wonderful job with their customer service.
August 22, 2013
Rated 5.0 out of 5.0 by JetSuiteFred I love it here.
Right in the heart of White Plains with lots of night life in the area and the Westchester Mall across the street. I love it when work requires me to overnight here and look forward to the friendly staff. There is some construction going on right now, but the staff does a good job of keeping you away from the noise when you really need to get some rest. See you all again, real soon.
August 22, 2013
Rated 5.0 out of 5.0 by dexter99 hotel
Very good hotel
Great room and great service
August 17, 2013
Rated 5.0 out of 5.0 by KRBx1 Service was excellent, Especially Emily at the front desk.
Totally enjoyed our stay. Staff were all excellent. Rooms are updated and beds comfortable. Can't wait to return.
August 16, 2013
Rated 5.0 out of 5.0 by Blourose love the improvements
We come every year for the Blue Knights Suicide Run. This year it was nice to see the many improvements to the lobby and the room. Our stay was quite comfortable, the check-in and out was quick and pleasant. All staff I dealt with were polite, friendly and helpful. Keep up the good work.
August 16, 2013
Rated 5.0 out of 5.0 by Songbirdsuek Wonderful experience
I had a wonderfull experience at this hotel. I had just finished 2 weeks taking care of my 2year old grandson and pregnant daughter..my son in law dropped me off at 9PM at night. The hotel was having a wedding and sold out. I had made my reservation for Novemeber not August 11th! The front desk agent was totally sympatthetic and gave me a beautiful , quiet room. I felt like a princess. Excellent customer service and I look forward to my next stay ( and more grandchildren! )
August 16, 2013
Rated 5.0 out of 5.0 by Deanno59 A little comment
I remember yhat we used to have coffee ready in the morning in the lobby and it was very appreciated. A lot of my friend told me that they missed that.
So if it is possible to put back the coffee in the lobby.
For the rest all the change you did was pretty remarkable and I do appreciate the lady (can't remember her name) that was there for all of us and make my stay even better
August 16, 2013
Rated 4.0 out of 5.0 by Drawbar Got the job done
Picked the place for its location. Excellent bed, hated the flow control shower. Next time, I hope I can stay a little longer.
August 16, 2013
Rated 3.0 out of 5.0 by medny58 medny58
Tries to be upscale but not.I just needed to have a place to lay my head.
August 15, 2013
Rated 3.0 out of 5.0 by Flyicaptain Poor sleep!
If you get a room on the Eastern side facing the mall you can expect a garbage truck at around 4am. It will ba there a half hour emptying the bins at the mall creating a lot of noise. I couldn't get back to sleep that morning.
August 14, 2013
Rated 4.0 out of 5.0 by Phoenixxx Amazing friendly staff
I stayed 2 weeks for business. The staff, as always, is amazing. The front desk clerk welcomed me by name and welcomed me back. The concierge, Emily, recognized me right away and came to greet me.
The hotel renovations are now finished and everything looks great, however, the parking garage is still under construction and, after 2 weeks there, my car was absolutely filthy and dusty. When I checked out, I had to drive to the car wash. They still charged me $12 per day, for a total of $156. They could have at least offered to pay for the car wash!
Another issue was the air conditioning in the room. It is controlled by motion detection. As I had a corner room, the work desk was in the area where the motion detection did not get. As such, the A/C would stop when I was working and I had to walk in front of the unit to get it started again.
The same thing when I was sleeping. It would stop and I had to sit up in bed to get it started again (several times per night). This was annoying.
As a Platinum Priority Club member, I used to have special privileges at this hotel, however, they have all, but disappeared. No more upper floor room, no more lounge access, no more turn down service (water and chocolate). What is left?
However, it is a very nice hotel and I will go back again.
August 14, 2013
Rated 4.0 out of 5.0 by pixie277 Great room, service so-so
Was told by staff to call for shuttle after our trip to NYC. When I called I was told the shuttle stopped running for the night which I was never told the times the shuttle operated.
When I left the parking garage the attendant was rude and annoyed that he had to call to ask the front desk about the parking discount. He was groggy and appeared as though he had been sleeping.
The last time I stayed there your staff was friendly and helpful; however; it was not like that during this stay.
August 11, 2013
Rated 5.0 out of 5.0 by CtNy080313 Ct. Wedding group
Great hotel, great bar&great breakfast! We had an awesome stay and DEFiNATELY would stay here again !
August 9, 2013
Rated 3.0 out of 5.0 by danell Second Class
I am a platinum member, but because I stay on a contracted rate the management has recently decided I don't deserve platinum amenities. No concierge access for you!
August 2, 2013
Rated 1.0 out of 5.0 by suzyg wouldn't stay here again
this hotel was extremely underpar and i travel extensively. with the hotel fully aware that there were three weddings and a family reunion booked to stay as well as regular customers, they were extremely understaffed resulting in long check in lines and also at the so-called bar as well. the air conditioning is set on a motion sensor, so when you leave your room it shuts off, only to return to a swealtering hot room that takes forever to cool even a little bit. breakfast buffet was extremely over priced and other than an omelet station, not much more than a regular continental breakfast which is complimentary at most hotels. they also made errors on our room charges that caused embarassment, anx, and just frustration. it would be nice if you could speak to someone at the front desk who actually spoke and understood english. the staff was unpleasant and overalll experience left us feeling very aggrivated and unhappy. would definately never stay here again and definately wouldn't recommend it. the air conditioning was also so loud that we couldn't even sleep.
August 2, 2013
Rated 4.0 out of 5.0 by BDro great location
My husband and I spent two nights while in town for a wedding. The hotel is centrally located, close to the highway, and within walking distance to the Westchester mall.
The road leading to the hotel entrance is very short with not much room for temporary parking while checking in. There are no signs for the Valet nor someone in attendance when we arrived late evening. I actually exited my vehicle to inquire. I had to "track the guy down."
The room was very nice and the bed was comfortable. The bathroom was very roomy. Housekeeping excellent as well.
Front desk staff were helpful and friendly. The restaurant was convenient and the staff were very friendly. However, well overpriced for breakfast which was less than average in flavor. We did not return on day 2.
August 1, 2013
Rated 5.0 out of 5.0 by popy27 I enjoyed my stay
My stay at this hotel was very good. I enjoyed sleeping in the comfortable bed. I slept like a baby. My church group recommend this hotel to stay in.This hotel is very clean.The lobby has a gift shop.I had forgot to buy something from the gift shop. If I was to visit white again i will stay here at this hotel.
August 1, 2013
Rated 4.0 out of 5.0 by nunumama Most of the staff is very nice!
I really enjoy staying here. I just have one problem and that is that I originally stayed here because I was told I could have shuttle service to and from Purchase College and then found out that it was only at certain times and that I would have to get a cab back from the school because it was passed that time. If I had known this I might have stayed a a place that gave me breakfast and just rented a car. I do love the service here and the staff is always very nice.
July 29, 2013
Rated 4.0 out of 5.0 by SLynnc Nice hotel
I was here on business. Really nice hotel - terrific staff - willing to go above and beyond. Nice room but it was difficult to get the temperature just right. Very comfortable bed and pillows though and nice bathroom. Also, all of our conference rooms were really cold - to the point of being uncomfortable - AC way too high. So, I would not want to return for a business trip unless they could rectify that but would come back for a personal stay.
July 24, 2013
Rated 5.0 out of 5.0 by EricLx Great work with the remodel.
I have been staying at this hotel for a few years now. They just finished a remodel and it is quite nice. It was way overdue, so it's a nice change.
New van too for airport transportation. And that's a good thing too since the old one sounded like it was falling apart...
July 23, 2013
Rated 2.0 out of 5.0 Ensure you ask about parking!
Our only real concern was parking. We understand the structure was under construction but the would NOT validate parking for us. When we asked the clerk at the front desk we were told the room did not include parking. Ensure you enquire about parking when you check in. We spent US$36 on parking. In my opinion all fully booked guests staying overnight should get free parking.
July 22, 2013
Rated 2.0 out of 5.0 by pudgy Air conditioning was terrible
The entire 3rd floor was too warm. My room, 304 was so hot that I had to call the desk and have maintenance come and fix the unit.
July 19, 2013
Rated 5.0 out of 5.0 by musicmomx4 Great place to stay!
Our first trip to New York, coming from Tennessee. Very apprehensive. Heard so many horror stories about rude people, dirty, small rooms, exuberant prices..etc. We found none of those things to be true during our stay at The Crowne Plaza! Delighted with surroundings and staff was amazing! Helpful and kind. Would go back again tomorrow, and with no apprehension!
July 17, 2013
Rated 5.0 out of 5.0 by DennisT Thanks Emily
Emily made my 1st time stay in New York wonderful. She provided lots of great details and helped me get the info I needed to enjoy my trip to New York City. Based on her help and the price and location of the Crown Plaza, I will be coming back with my wife to enjoy White Plains and New York City. Dennis T.
July 16, 2013
Rated 5.0 out of 5.0 by Bababooey EXCELLENT FRONT DESK STAFF EXPERIENCE
The manager Zully and her assistant Elaine were so helpful and attentive to both Lisa and myself. They are not only extremely efficient, they are also very nice people as well. Both they and the rest of their staff made our visit very enjoyable. We were given two breakfast comps and bottled water every day of our visit as befitting our Platinum Elite status. I would definitely stay here again. It's a gorgeous and very well run hotel in a great location. They are in the process of making additional renovations to their dining area which will make out next stay even better!
July 15, 2013
Rated 5.0 out of 5.0 by Narirad clean room
had a great stay, nice hotel and staff, keep up the good work
July 15, 2013
Rated 3.0 out of 5.0 by Travgee3 central location and comfortable beds
The hotel met our needs but we felt there were a few things that could be improved. There was no fan in the bathroom so the mirror steams up when you shower. The free shuttle to the train station (the reason we booked this place for our train ride to NYC) was not available the Saturday morning we needed it, despite the fact that we asked , the night before, if we could have a shuttle in the morning and were told yes. However, after we complained, the desk clerk got us a free cab to the train station. The $12/day for parking was a pain. An extra $14 if you need valet parking. The ice machine on our floor was broken the two nights we stayed there. A big plus was having our favorite restaurant across the street, and the pubs and shops a short walk away. Also having a fridge in the room was nice. The room was very clean and comfortable. The pool is very small and no hot tub.
July 12, 2013
Rated 4.0 out of 5.0 by Carmen26 Best Choice for the Area
Considering price, location, comfort and service, this is the best choice for this area.
July 11, 2013
Rated 1.0 out of 5.0 by DANGV over priced
Stayed here recently to attend a nearby wedding. Very unhappy with the stay. I never saw anything on the website that the parking facility was under construction when reservations were made. The fact that they still bill full price for you to self park while it's under construction amazes me. If you bill the parking to the room, you should have access to your car 24/7. I did not. In order to leave the facility without having to be double billed someone needs to be at the exit to allow you to leave. When I drove to the exit, no one was there. Had to back car up, in a very small, tight, construction filled facility with the hope of not hitting anyone else's vehicle, the wall, or any construction equipment in order to go back upstairs (there was no parking near the exit, due to construction, space was very limited), get out the car and ask at the front desk where the person who was supposed to be at the exit was. In addition, not only was I charged for parking but I was billed more than double what the daily parking rate is. If it's a tax I was charged, I was billed over 111.00% in tax, for just parking my own car. Even the tax on the room itself wasn't that high, tax was above 23%.Those available to park the car for you were rude. The room size was sufficient. The a/c didn't work to well, the coolest you could get the room was 73 degrees. Normally I might not mind, but when getting ready for a wedding and blow drying hair you want the room cooler then normal. Over all, not only would I not stay here again, I would not recommend the hotel to anyone.
July 9, 2013