Rated 4.3 out of 5 by 190
Rated 4.0 out of 5.0 by Rusmar45 Almost faultless
The only reason I have not given 5 stars is the air cooler in the room was not working on one of the hottest days of the year. However their was no quibble at all in providing an alternative room. We stayed for two nights and on the second evening the duty manager knocked on the door to enquire if everything was to our satisfaction. Definitely 5 stars for customer service. Shame the problem wasn't spotted initially. The room cleanliness was excellent except on the second day a considerable amount of water (I assume) had been spilt on the carpet just inside the door. This was not a problem to us and again the management were very apologetic.
This was an excellent stay in all respects (the ice machine is a great touch) pleasant staff, well laid out and very clean room, substantial and well presented breakfast and an ideal position for exploring Thanet, being roughly equidistant from all the Thanet towns. Would thoroughly recommend this hotel and would definitely stay here again.
July 24, 2014
Rated 5.0 out of 5.0 by Sumfink Great stay again
This was our second visit to this hotel and it is still good. We received a great welcome and all the staff were pleasant and efficient.
Breakfast was good and the food was nice and hot. However the sausages were better on Saturday than Sunday. Don't know why.
The restaurant was very busy on Sunday morning but the staff did manage to keep up with everything.
The room was comfortable but it was very hot weather and the air conditioning struggled to keep up but the window did open wide enough to allow some good fresh air when we decided to go that route instead.
Great location and Minster is a lovely village with plenty of places to eat. The local Minster Tandoori is excellent.
Overall a very good stay and no doubt we will return.
July 23, 2014
Rated 5.0 out of 5.0 by Sassyladylou Brilliant service and very friendly staff members
From the outside this hotel doesn't look particularly exciting or inviting. However, once you enter the reception area, you find that it's actually very nice and very clean. The bedrooms are a little tired, and the carpet was stained, but everything else was clean and well maintained. The air con was efficient and I slept well each night I was there.
What made this stay so memorable for me was the staff I encountered. I don't think I've ever stayed in any other HI Express (or other IHG hotel) with such friendly and helpful people on the front desk, and at the bar. The Duty Manager (Aaron) welcomed me and asked the reason for my visit, and when I explained that I was visiting a very sick relative, he showed genuine empathy and made a point of asking me each day how things were. The other reception staff were just as caring and considerate, as were the bar staff.
Under the circumstances I had a truly memorable and enjoyable visit.
July 22, 2014