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Rated 4.3 out of 5 by 191 reviewers.
Rated 4.0 out of 5.0 by A very good base for drivers. We stayed here for a leisure visit. The hotel itself looks pretty uninspiring from the outside. It's in an old art deco building, previously a pub, which is, in itself quite lovely. Not quite sure what's missing, but it looks 'unloved' compared to many Holiday Inns, with plastic plants outside etc. It was obvious why the HIE website shows a picture of the hotel at night. Inside, the hotel is smart and welcoming. The reception staff offered a very warm welcome and were helpful and efficient at all times. Our room was very comfortable and spotlessly clean with a hairdryer, tea/coffee making facilities, laundry service (if wanted) and free shower/hair/handwash which was of a good quality. Each day our room was serviced to a very high standard and clearly the staff take a pride in what they do. Internet access was sporadic, which was fine for leisure travellers, but would be testing for business users. Breakfast was ok, but the 'hot buffet' element was very poor, offering only scrambled eggs (without any taste whatsoever), baked beans and sausages each day. The hotel is a very good base if you are driving. We chose to 'do' a couple of days on the train. It is a good half an hour's walk down the road to the nearest station (MInster) and - for leisure-breakers / tourists - the Thanet buses do not serve this hotel well. Overall, we would say we had a really good 4 day stay here and we would recommend the hotel to anyone who plans to drive to all surrounding areas. July 28, 2014
Rated 4.0 out of 5.0 by Almost faultless The only reason I have not given 5 stars is the air cooler in the room was not working on one of the hottest days of the year. However their was no quibble at all in providing an alternative room. We stayed for two nights and on the second evening the duty manager knocked on the door to enquire if everything was to our satisfaction. Definitely 5 stars for customer service. Shame the problem wasn't spotted initially. The room cleanliness was excellent except on the second day a considerable amount of water (I assume) had been spilt on the carpet just inside the door. This was not a problem to us and again the management were very apologetic. This was an excellent stay in all respects (the ice machine is a great touch) pleasant staff, well laid out and very clean room, substantial and well presented breakfast and an ideal position for exploring Thanet, being roughly equidistant from all the Thanet towns. Would thoroughly recommend this hotel and would definitely stay here again. July 24, 2014
Rated 5.0 out of 5.0 by Great stay again This was our second visit to this hotel and it is still good. We received a great welcome and all the staff were pleasant and efficient. Breakfast was good and the food was nice and hot. However the sausages were better on Saturday than Sunday. Don't know why. The restaurant was very busy on Sunday morning but the staff did manage to keep up with everything. The room was comfortable but it was very hot weather and the air conditioning struggled to keep up but the window did open wide enough to allow some good fresh air when we decided to go that route instead. Great location and Minster is a lovely village with plenty of places to eat. The local Minster Tandoori is excellent. Overall a very good stay and no doubt we will return. July 23, 2014
Rated 5.0 out of 5.0 by Brilliant service and very friendly staff members From the outside this hotel doesn't look particularly exciting or inviting. However, once you enter the reception area, you find that it's actually very nice and very clean. The bedrooms are a little tired, and the carpet was stained, but everything else was clean and well maintained. The air con was efficient and I slept well each night I was there. What made this stay so memorable for me was the staff I encountered. I don't think I've ever stayed in any other HI Express (or other IHG hotel) with such friendly and helpful people on the front desk, and at the bar. The Duty Manager (Aaron) welcomed me and asked the reason for my visit, and when I explained that I was visiting a very sick relative, he showed genuine empathy and made a point of asking me each day how things were. The other reception staff were just as caring and considerate, as were the bar staff. Under the circumstances I had a truly memorable and enjoyable visit. July 22, 2014
Rated 4.0 out of 5.0 Comfortable bed. Clean and tidy hotel. Comfortable bed, Nice, clean rooms. Friendly staff. Great breakfast choice. Good Nights Sleep !!! July 21, 2014
Rated 5.0 out of 5.0 by Great sleesnster inMi Everything you could need in a short stay hotel. Great value and free internet everywhere is a great touch! No bacon at breakfast - only disappointment. July 21, 2014
Rated 5.0 out of 5.0 by A good, value for money, overnight experience Stayed here owing to its proximity to Dover (15 miles) and an early start for the ferry to Calais. It was a good experience from the moment we were welcomed at Reception. Had supper at the Minster Tandoori on the recommendation of reception staff and that was a good tip. A good night's rest and a pleasant, if hurried (by ourselves) breakfast. The cardboard cups for a take-away coffee are an excellent idea. All in all very good. Would recommend and will stay again... July 15, 2014
Rated 5.0 out of 5.0 by Great place to stay We stay at this hotel about 3-4 times per year and always receive 5 star service. The staff are very polite and friendly. The rooms are always spotless and comfortable. The breakfast is excellent. I would not stay anywhere else and would recommend to anyone. July 11, 2014
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