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Rated 4.3 out of 5 by 215 reviewers.
Rated 4.0 out of 5.0 by Short break We had short break (4 nights) at this hotel. Very pleasant staff, 24 hours free WiFi with a clean room. Good breakfast choice and the hotel is ideally situated just outside Ramsgate, easy to find on a main trunk road. Plenty of restaurants/pubs/bars within a short distance and only 10 mins from Westwood Cross Shopping Mall. August 23, 2014
Rated 4.0 out of 5.0 by Great Service Great service from all the staff I interacted with. Couldn't do enough for you. Clean bedroom and bathroom. Breakfast quality and selection of hot food could be improved. Check in and out very efficient. August 22, 2014
Rated 5.0 out of 5.0 by The difference good staff make We have stopped in the Ramsgate HIE previously, so it is a known good choice. This time it took us a complicated 6 hours to get there from Nottingham, getting caught up on the M11 and then at the Thames crossing on the M25, in a queue forming behind an accident. By the time we got to Ramsgate I was absolutely shattered, despite stooping for a break on the way. As I got to reception Neil was calmly taking another couple through the booking in process and resolving their agitated questions regarding the local geography and restaurants efficiently and effectively. Our turn next, I gave Neil our name and he just took control, thoroughly professional and courteous throughout. As a platinum member he welcomed us and told me that a room upstars on the quieter side of the hotel had been reserved from me - exactly the request I always make when arriving at HIEs across the country - and he asked how our journey had been so far. I told him; he was thoughtful for a second or two, then said a few words of comfort that just seemed to lift the moment and made me smile. When we got to our room on the 2nd floor, it was cool (24 degrees outside) and clean. I just parked our luggage, took my shoes off and lay down for a few minutes to let my mind relax. For some years now HIE have provided a variety of 3 pillow choices ranging from hard to soft, but this is the first time that I have truly been given a selection that actualy does provide that choice in the room. It seems that other HIE hotels appear to offer the choice - if you bother to go to the counter and ask for what you want, but when it comes down to it all of the pillows feel medium to hard - despite what the label states. What a difference this time... After 20 minutes or so we went down to get the rest of our things out of the car, followed by a quiet drink. Neil saw us coming and manoeuvred across to the bar ready to serve our requirements. We chatted; he was cheerful, comfortable in telling us a little about himself (that softer than normal American accent was intriguing), he just made us feel welcome and at home. He asked what brought us to that location and we told him about a friend's 65th birthday party in nearby Minster later that evening. Neil then thoughtfully provided us with a card for local taxis. A really great stay this time, thank you very much Neil and well done to the HIE at Ramsgate. We will see you again. August 21, 2014
Rated 4.0 out of 5.0 by Excellent property so long as no more than 2 in the room Overall, this was a great property. It was easy to find with plenty of free parking Staff were very nice. Common areas, as well as the room were super clean. Breakfast was better than most. We even had lots of comfy pillow already in our room on arrival. Our one complaint was that the sofa "bed" was not even as comfortable as a sofa bed normally is. Its design was such that the "mattress" was three separate cushions (not one piece) with 1-2 inch gaps in between--which made for a miserable night with little sleep for our teen son. With the sofa bed issue, this is an EXCELLENT hotel if only two people are sleeping per room, but I would not return with a third person staying in the same room. August 20, 2014
Rated 5.0 out of 5.0 by Nice Stay I was booked in by company and it was quite an older one that I have stayed in before but made up for it in service levels and hospitality. The breakfast was a little bit on the shy side as no bacon or mushrooms. but apart from that a nice experience. August 20, 2014
Rated 4.0 out of 5.0 by Convenient and efficient This hotel has lots of positives. It is very conveniently situated, being just off the road to Ramsgate, and has lots of free parking. The receptionist was very welcoming and efficient. We had a large room, rather spartan but with everything that you could need for an overnight stop. My only criticism is that the double bed was rather narrow, with a cheap mattress which really wasn’t very comfortable. The ensuite was well designed but, if you don’t like industrial style shower gel, I suggest that you bring your own soap. Breakfast was OK; gloopy scrambled egg, tasteless sausages, but very nice bread and, whatever you may think of the overall quality, there was certainly plenty of it. August 16, 2014
Rated 4.0 out of 5.0 by Pleasant one night stay with no complaints. Room was a little smaller than I would have liked, but probably about average for a Holiday Inn in the UK. Check-in staff were polite and efficient. Breakfast was superb in both choice and quality. August 14, 2014
Rated 3.0 out of 5.0 by Margate Weekend Break Friendly staff. Room was modern but wasn't spotless as the sofa bed had marks on it! Air Con very extremely loud and had to be turned off as we couldn't sleep but as it was very hot outside, we had to open the windows, which allowed the bugs in! Breakfast time was a real experience as it looked like all the hotel guests seemed to decend to the restaurant area for breakfast at the same time. I had to queue for ages for the items (which weren't many) to be replenished and the staff at times seemed to be overwhelmed. August 14, 2014
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