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Rated 4.3 out of 5 by 255 reviewers.
Rated 4.0 out of 5.0 by Good night - many thanks Convenient modern hotel, good amenities and helpful staff. October 7, 2014
Rated 5.0 out of 5.0 by Friendly welcome from 'no problem'staff. Although we have stayed here before, we felt the standard of service and staff communication with guest had somehow improved and little touches like free drink at mgrs invitation were welcome and got people together . Room and breakfast all good except we thought the double bed was not quite full size . Hotel computer broken down so manager let me use his own in office to check emails as i dont have wifi. October 7, 2014
Rated 5.0 out of 5.0 by Comfortable hotel Very comfortable but non luxurious hotel. all facilities worked. October 3, 2014
Rated 4.0 out of 5.0 by Reguar customer slightly disappointed Normally this hotel is excellent but this time I couldn't get a drink at breakfast because there was a huge q for hot drinks and the juice needed replenishing but the staff member dealing with it was new and couldn't work it! Also room was cold but the air con was tricky to alter. October 2, 2014
Rated 5.0 out of 5.0 by Modern room and great service. Enjoyable stay here. Room was adequate in size, of modern styling and very clean and comfortable. The shower was great and plenty of room. Breakfast was tasty, however, not much choice especially on the cooked side. Food that was provided was of a good standard. The staff were very polite and inviting and offered to help with any requests. October 2, 2014
Rated 5.0 out of 5.0 by Good location An excellently located friendly and clean hotel with efficient staff and a good breakfast bar. Plenty of hostelries nearby for lunch and dinner. October 1, 2014
Rated 5.0 out of 5.0 by Great service This is the 2nd or 3rd time ive stayed in this hotel and the staff service and friendliness never faulters so well done Your hotel always looks clean and tidy and rooms are very comfortable. Thanks September 30, 2014
Rated 5.0 out of 5.0 by excellent throughout our stay For a first time visit the service cleanliness of the hotel was great. The staff so helpful, I was attending a wedding and needed a room a little earlier than booking in time, the girls assured me I would be ready and true to there word I was in a room and hour before and was ready . Thank you for making a day special and my stay such a pleasure. September 30, 2014
Rated 3.0 out of 5.0 by Dissapointed The overall experience of my stay was ruined by the noise and nasty smell in corridor. To be fair it is the first time it has been like this but when staying as a family you do not expect to be put outside the main door where everyone who is drinking, arriving, departing and generally standing around does it outside your door! I think it could have been better handled when mentioned to the staff the next day and I would like to be able to select an option for room away from main doors ! September 29, 2014
Rated 4.0 out of 5.0 by Comfortable room, great staff The breakfast was poor and after such great service and a lovely room was a let down. There was no choice of hot food being only scrambled eggs and cumberland sausages which I don't like but husband did so I just had toast and scrambed eggs.It did not put me off the hotel as it was in a good position and the room was a good size as we had 2 dogs and a wheelchair to fit in. The bed was comfy. September 29, 2014
Rated 4.0 out of 5.0 by Great place for stop over. Stopped at this hotel enroute to a family event in Canterbury. Looked a little outdated from outside but the interior was modern, clean and comfy. The breakfast space was a little cramped but everyone managed. The breakfast choice was varied and was replenished frequently. Our room was downstairs at the rear of the hotel and was extremely quiet considering this hotel is next to a very busy road. Staff were all excellent. September 26, 2014
Rated 3.0 out of 5.0 by Fair for pricee Good for overnight use don't expect more than basic. September 25, 2014
Rated 5.0 out of 5.0 by second stay good beds good breakfast close to Dover ferries.A suitcase stand would be a welcome addition September 25, 2014
Rated 5.0 out of 5.0 by First rate staff We have stayed at this hotel many times, always great never a problem. When I went to check in one member of staff was dealing with a couple who were staying for the first time, he was very good with them, I was waiting of the lady staff member who was dealing with two women, they were asking all sorts of questions about what was in the area, where they could eat etc, the lady staff member was very good and how she kept her cool was amazing, she could not apologize enough when she dealt with me, I said it did not matter but I could see she was getting wound up with the two women. She was a credit to the hotel. We look forward to staying again soon. September 24, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable The hotel was central to main roads, easy to find and there was good parking. The rooms are comfortable and the breakfast was acceptable. September 19, 2014
Rated 5.0 out of 5.0 by 1 night stay We stayed for 1 night in this hotel and I have to say we were very happy with everything! The room was very nice and clean, loved the bright decor. The staff is very welcoming and helpful, we had a nice breakfast with a good variety of choice. All in all, its a nice hotel with nice staff, would go back again. September 18, 2014
Rated 3.0 out of 5.0 by Adequate visit Breakfast was very poor, both in variety and quality and the food kept running out. The staff, both behind the counter and waitresses were very friendly and extremely helpful. The room was quiet, well soundproofed against the traffic and was perfectly adequate. There was only one type of pillow despite there being a sign on one pillow showing it was soft; they were all soft! We didn't mind, but maybe better not to advertise a variety. It wasn't value for money compared to other recent experiences at Holiday Inns, whereby for the same price you get dinner as well as a first class breakfast. September 17, 2014
Rated 5.0 out of 5.0 by Comfortable overnight accommodation A well presented establishment with comfortable sleeping accommodation with a choice of breakfast. September 14, 2014
Rated 3.0 out of 5.0 by Mould on Window and Base of Beds! This was the 3rd visit to Ramsgate Minster and wish I hadnt bothered..... Good Shower, smelly toilet, mouldy and dirty carpet and chair.....! September 13, 2014
Rated 4.0 out of 5.0 by Short break accommodaion. Comfortable, clean accommodation. Good service and attention from staff. Good breakfast provided. September 2, 2014
Rated 4.0 out of 5.0 by First Experience of Holiday Express The staff make this hotel; they are friendly and welcoming. Room and communal areas were all spotless. Location is convenient for visits to Broadstairs, Margate, Ramsgate. Good parking availability. I was disappointed with the comfort of the bed and pillows especially as these seem to be Holiday Express' unique selling points. The bed was very bouncy - yet not soft. The 'soft' pillow felt hard. The sofabed in the room was uncomfortable as a sofa - did not use as a bed. The choice of television channels is sadly lacking - no freeview, so an extremely limited choice, so limited that it seems to be a marketing ploy to drive guests to purchase the hotel's extra entertainment. I was surprised that there was no wardrobe and no drawers. Instead there were shelves and a small rail which meant that all clothes were on show. The communal areas lack soul, no atmosphere. September 1, 2014
Rated 5.0 out of 5.0 by Very nice stay I stayed in a double room with a sofa bed with my 2 children. The room was very clean and tidy. Good tea/coffee facilities. The shower was lovely and there was plenty of room for the 3 of us. The only down point I would say was the sofa bed had a very slim mattress and I didn't find it very comfortable. My children however slept like a dream and said they thought it was very nice. There was something for everyone at breakfast and the communal seating area was lovely. September 1, 2014
Rated 5.0 out of 5.0 by Good value, especially with children We have used Holiday Inn express and the obvious competitors and on experience to date prefer Holiday Inn Express. The breakfast was included in the price - which it isn't elsewhere. It was not luxurious but perfectly adequate. The rooms at this kind of express hotel are all very similar: basic but fine for a short stay. Coffee to take away at the end of your stay and a water dispenser in reception were nice touches . September 1, 2014
Rated 5.0 out of 5.0 by Great service and well located hotel! We have chosen this hotel twice because it gives us flexibility to go to visit many places on the cost as well as other attractions. Also, we think it is a great value for money! The majority of the staff is very efficient and some of them really friendly and helpful. Also the cleanliness of the room/bathroom is high standard! I recommend! August 31, 2014
Rated 3.0 out of 5.0 by Very poor carpet with stains everywhere. The carpet was riddled with stains which I would not expect this in any basic B August 30, 2014
Rated 4.0 out of 5.0 European Trip We needed an inexpensive room for the night as we were catching an early ferry from Dover the following morning. I had some reward club points left so decided to book the room using those. The Art Deco design of the hotel building very much added to the overall experience and the location was perfect with only a 30 minute drive to Dover. Everything was up to the high standards I have come to expect from the IHG branded hotels and I wouldn't hesitate to stay there again on future trips. August 30, 2014
Rated 4.0 out of 5.0 by revamp of a art-deco hotel Was a very comfortable experience but was disappointed with the non-availability of evening meal and the poor choice for breakfast. August 30, 2014
Rated 5.0 out of 5.0 by Very nice stay Lovely and varied breakfast. Clean, comfortable and spacious room. Very helpful staff. A/C and a tv if you need it. Close to the coast - 10-15 minute drive - we visited Margate, Broadstairs and Ramsgate. It's a 20 minute walk into the small town of Minster where there are a couple of pubs, cafes and restaurants though do make sure you check their opening times and their times for serving food. Can't ask for more really. August 28, 2014
Rated 5.0 out of 5.0 by Visit to Ramsgate As always we had a great welcome from the staff on duty on reception on our arrival. August 26, 2014
Rated 5.0 out of 5.0 by Good Hotel I have stayed here a few times now and have enjoyed each stay. Hotel is clean with friendly and helpful staff. The hotel is located in the middle of local towns and they are all only a short car ride away. It is also in the middle of a number of cycling routes with them all offering something different. I work in this area from time to time and have tried a few other 3/4 star hotels nearer to work and the Holiday Inn Express leaves them standing and I will also book in here whenever I am going to be working here in the future I only have cereal for breakfast, and they a varied choice of different cereals The cooked food on offer at breakfast is limited but it is free and everyone I have seen eating the cooked food seem to enjoy it and I have never heard anybody complain about it August 25, 2014
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