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Rated 4.3 out of 5 by 228 reviewers.
Rated 1.0 out of 5.0 by Turn Off The Noise My wife and I booked a twin, quiet room. Upon arrival we were given a room overlooking - the bins, the car park, the dual carriageway A299 trunk road, and a traveler's encampment. I returned to reception and asked to be moved. The only other room available was, again, at the front of the hotel, overlooking a grass embankment. That night we had the choice of having the window opened but be kept await all night by the traffic; close the window and have the air conditioning on - and be kept awake all night by the noise of the air conditioning; or close the window, not have the air conditioning on, and be kept awake all night by the heat in the room. When booking the room on line I ticked the box stating we wanted a quiet room, plus I also put this request in my comments. Why then was our booking accepted when it was quite obvious that there was no quiet room available? June 12, 2014
Rated 5.0 out of 5.0 by Happy time at Holiday Inn Express We enjoyed our brief (2 night) stay at the Ramsgate-Minster hotel. The location was perfect as we had travelled up from Yorkshire to find the hotel immediately off the roundabout on the A299. The reception staff were pleasant and efficient; our room was comfortable and quiet, and the breakfast,in very pleasant surroundings, was ample. June 11, 2014
Rated 1.0 out of 5.0 by OK except for the elephant in the room above After asking for a quiet room and then finding the elephant and their little breed playing ball in the room above until 23.30 and then other guests leaving at about 6.00am means that the noisy doors then being slammed resukts in a lack of sleep and peace and quiet. My breakfast was removed three times while I went back to get a drink - had to ask them to leave it alone. Only took my breakfast away once the next morning. Overall the banging of doors and general noise from above doesn't make this the place to say if you are tired or hoping for a good night sleep. Not what you expect for the price I paid. If it's a cheapy fair enough - but I payed their cheapest price which was definatly not cheap compared to other local hotels. This will be a last resort if other hotels are fully booked. June 7, 2014
Rated 5.0 out of 5.0 by Exceedingly clean with caring staff. All we could wish for with comfortable bed with spotless linen. All in all a great place to stay. June 5, 2014
Rated 4.0 out of 5.0 Ferry My wife and I stayed here prior to crossing to France, the staff were excellent, rooms clean and comfortable, an excellent addition, first time seen in this hotel was the low level light which made accessing the bathroom at night much easier. June 5, 2014
Rated 5.0 out of 5.0 by Top rate hotel We stay at this hotel 6 or 7 times a year, we are made welcome every time we stay. The staff are great cannot do enough to help, always polite and friendly, the rooms are first class and comfortable, we always get a good nights sleep. We need a disabled room for my wife, it is all it needs to be with a wet room for the bath room, plenty of grab rails, bed at the right height and room to get around it. I asked about a twin disabled room as some times a disabled person would have to bring a non member of their family as a carer, the hotel had them as well as a double disabled room, well thought out, we asked at another hotel just over the road about a twin disabled room, we had a blank look and had to explain what we were talking about, all we got in return was don't do them. We think it would be hard to improve this hotel or its staff as we think it is perfect now. June 5, 2014
Rated 5.0 out of 5.0 by great stay would recommend this hotel to anyone /internet was very patchy thats the only concern June 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel Enjoyed staying here. The staff were helpful and knowledgable. Good location for visiting any of the numerous beaches of the Isle of Thanet and near Manston Airport ( Kent International ). Room was a decent size, clean and functional. The other half missed not being able to have a bath as it only had a shower. Dinner not available at the hotel but we were able to get a very good diner at a nearby pub restaurant. There was also a Service station and co op nearby for sundry items and fuel. June 4, 2014
Rated 5.0 out of 5.0 by good service at a affordable price We arrived quite late at night due to nearly 8 hours of travelling . The member of staff on duty was very helpfull and explained about our early breakfast the next morning. Our room was modern ,well maintained and comfortable and we had a good nights sleep. Early breakfast was well layed out with plenty of choice,all in all a good stay. June 3, 2014
Rated 4.0 out of 5.0 by Great room and attractive decor inside Stayed for 32 nights to go to Rallycross at Lydden Hill, Although the outside of the hotel does not appear very attractive the internal areas and rooms are very attractive and clean. June 3, 2014
Rated 5.0 out of 5.0 by Great staff Members of staff were very responsive and helpful. June 3, 2014
Rated 5.0 out of 5.0 by anne excellent place to stay,no regrets.was a little to warm and a bit of bacon at breakfast time would have been great. June 2, 2014
Rated 5.0 out of 5.0 by Great for short stays in East Kent Great hotel for a short weekend break in East Kent for friends' wedding. Lots of parking and easy to find. May 30, 2014
Rated 5.0 out of 5.0 by Excellent all round hotel Stay here often as good all round facilities and location. May 30, 2014
Rated 4.0 out of 5.0 by Good Business Stay I recently stayed at this hotel and the staff were very pleasant and the hotel was well maintained. My room was fine and quiet. The only issue that I have with staying here is that after a long day driving no food is sold at the premises. The weather was awful the evening I stayed and it was a choice of having to run across to a McDonalds/Petrol Station or a restaurant across the road which unfortunately was fully booked. I travel on business regularly and even the most basic Holiday Inn Express hotels I have stayed in serve food? May 25, 2014
Rated 4.0 out of 5.0 by Good weekend location. Clean, quiet & comfortable. Close to Ramsgate, Broadstairs & Margate with Canterbury only 1/2 hour away. Great for getaway weekends. May 15, 2014
Rated 5.0 out of 5.0 by Great place to stay We would recommend this hotel as the ideal place to stay when visiting this area of Kent with easy access to Canterbury And the coastal towns of Sandwich and deal it is also close to Margate and the port of Ramsgate The hotel is located in a quiet area is very clean and comfortable the staff are polite and friendly would recommend again and again we are looking forward to staying here again soon May 14, 2014
Rated 5.0 out of 5.0 by Great value and excellent friendly service I felt at home from the moment I parked the car and checked in. The staff are friendly, very helpful and clearly know their jobs inside out. I've stayed at many hotels of different grades around the world and this one certainly punches above its weight. I sensed that guests were valued and that is always a good thing. Although I didn't need disabled facilities personally, I was very impressed to see the extent of those facilities, from the many disabled parking bays to the lifts and doorless entry to the dining area. I would certainly recommend this hotel to anyone whether for a business stopover or for holiday time. It is perfectly situated for local towns and golf, and the road system means that places like Dover are a short drive away. May 12, 2014
Rated 4.0 out of 5.0 by Comfortable hotel Easy to find, was well in our budget, the staff were friendly and helpful. The room was quite, on the ground floor near the entrance and the hotel was full. Clean and a nice bathroom we would stay there again,if ever we are traveling on the cross channel ferry as it is only a short drive to Dover May 4, 2014
Rated 5.0 out of 5.0 by accessibility bar none we are totally amazed, after years of searching for hotels that offer wheelchair accessibility only to find it does not exist, then we find you and what you say is EXACTLY WHAT YOU PROMISE!!!!!! We were very impressed and my husband, who is the perminant wheelchair user had a brilliant holiday because he felt catered for........a huge THANK YOU April 30, 2014
Rated 5.0 out of 5.0 by Excellent location This Holiday Express is in an excellent location for accessibility to all parts of this corner of Kent. It was easy to find and the rooms were comfortable and well equipped. Staff were very pleasant and most helpful. I would recommend this Holiday Inn to anyone travelling in this area and hope to be able to return the next time I am in Thanet. April 29, 2014
Rated 5.0 out of 5.0 by Here again A frequent visitor - never fails to give value for money. Will be back again soon and am confident that the normal high standards will be maintained April 28, 2014
Rated 4.0 out of 5.0 by Lovely stay We stayed here as it is close to my husbands father and we were catching the ferry the following morning. Friendly welcome from staff and really comfortable rooms. Quiet and clean. Great choice of amenities on the overall site as you have a restaurant /pub, macdonalds and garage. Left before breakfast but did use the bar in the evening and drinks were really reasonably priced. April 26, 2014
Rated 5.0 out of 5.0 by Great value for money Pleased with everything as we would have hoped. Would recommend April 26, 2014
Rated 5.0 out of 5.0 by Excellent We stayed in this hotel with our four year old.The whole impression was excellent, as it was a clean hotel, friendly staff and room was comfortable. Bedding and towels very good. We do not understand why some people complain about food, as there was good variety of hot and cold food, cereals, fruit and good selection of drinks.I am sure most of the unhappy ones do not get this quality of breakfast at home! I would highly recommend, their prices are good as well, would not get their standards in any local B&B, unless you pay three times more. April 24, 2014
Rated 5.0 out of 5.0 by What a change in the last year, well done! We stopped going to the HE Ramsgate about a year or so ago. There was always something wrong in the room on check in, (pipe blocked, TV broken, etc) so we took to not unpacking until we'd checked everything. The entrance was always litter strewn, an old mattress was dumped round the back, etc, and the staff seemed generally unfocused. But now the staff are alert, the whole place energised and working. A real change for the better, a pleasure to visit, so well done, and please keep up the good work! April 23, 2014
Rated 5.0 out of 5.0 by Excellent Just stayed the one night mid week with two of my sons (22 & 7). Everything was excellent, lovely clean well laid out room with large shower and toilet, very quiet, comfortable bed, superb breakfast with large choice and early check in / late check out. Superb value and if I'm in the area again I will definitely book a room here. April 17, 2014
Rated 4.0 out of 5.0 by Very friendly & powerful wifi Staff have been really friendly each time I have stayed. The wifi is strong and making watching things on the iPlayer easy. April 15, 2014
Rated 4.0 out of 5.0 by Excellent breakfast and quiet location Excellent breakfast and quiet location despite being at the end of a so-called "international airport" runway. I was also surprised not to be woken by foot traffic outside our door as we were close to the corridor entrance - I'm guessing we were just lucky though. Minor niggles were: * the necessity to enter long codes to access the internet which was free so why complicate things. * our towels got changed even though we hung them up indicating we would reuse them. * a power socket near the bed would have been useful April 11, 2014
Rated 4.0 out of 5.0 by Good Budget Choice This is a very good budget hotel. It is easy to find with plenty of car parking. The room was a reasonable size, spotlessly clean and it was good to find tea and coffee available. The breakfast was perfectly adequate without being exciting. We didn't like the fixed to the wall soap dispensers but did appreciate the better than average towels. It was good that our dog was able to stay with us but we thought the £15 a night charge for him was expensive. We have stayed in hotels that greeted dogs with treats and provided poo bags. Nothing was provided here and given that he doesn't moult or make a mess we couldn't see how the extra charge was justified. Our other moan was the inadequately stocked bar. No vermouth and only cream sherry is not what one expects from a hotel bar. April 2, 2014
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