Rated 4.5 out of 5 by 45
Rated 3.0 out of 5.0 by TriSales Credit Card Imprint
I was very disappointed during checkin to see my credit card imprinted with the old style ink imprint machine. As a business traveler who spends 60-70% of the year in hotels and charges close to 100k a year on an American Express card I was horrified when the front desk attendant took my amex and placed it in the old style imprint machine and put a copy of my credit card on the sign in paperwork - a full 8x11 sheet of paper with all my information, full credit card number, and expiration date. He then left the paper on the counter as he walked into the back office… This is the first and only hotel I have ever seen perform this as all other IHG hotels I have stayed at collect this electronically. With credit card theft at an all time high, I would never stay at a property that performs credit card imprinting.
December 9, 2013
Rated 5.0 out of 5.0 by RC2NL Nice Hotel
We have stayed at this hotel many times. It's very convenient to many of the areas attractions, including ONT airport, Victoria Gardens, Ontario Mills, and some fabulous restaurants. Beautiful location at the foothills of San Gabriel Mountains.
November 21, 2013
Rated 5.0 out of 5.0 by PassingThroughbutNotAgain Great Staff and Great Location
First of all, the Staff is tremendous. I had a question about my stay and e-mailed the hotel several days before my arrival. They answered all my questions and made sure my stay was worry-free. When I arrived, I was greeted warmly. The room was great and very comfortable. This property is among the top 10% of all Holiday Inn Express Hotels I have stayed. It's also in the most convenient location to work, shopping and restaurants. Enjoy your stay; I really enjoyed mine!
November 17, 2013
Rated 5.0 out of 5.0 by LHilton Beautiful Rooms!
I can't think of one single thing to complain about- this hotel has a WONDERFUL breakfast, immaculately clean, beautiful, spacious rooms, and very attentive staff members. I can't wait to stay here again!
November 15, 2013
Rated 4.0 out of 5.0 by Winefiends Rewards for Loyalty?
We have stayed at this property several times for both business and leisure. We have always been treated well as Priority Club members but this past weekend we noted a change in attitude. We checked in late on a Friday afternoon after a long and grueling drive and were surprised no one acknowledged our Priority Club membership at the front desk. If you are going to have this type of program, at least have staff recognize and reward your loyal members. How about an extra bottle of water or two? Almost all other Holiday Inn properties offer some loyalty perks - it doesn't have to be much.
That being said, the room was clean, quiet, and very relaxing. Conveniently located to many shopping and dinning options. We traveled with our 2year old grandaughter. Surprised to find the sofa bed was unuseable because it was cable-tied. However, we'd appreciate the ability to open the windows for fresh air; ours was not able to be opened.
November 6, 2013
Rated 5.0 out of 5.0 by wifey13 great hotel
Comfortable bed and great associates..will be staying again
November 6, 2013
Rated 5.0 out of 5.0 by Rick1520 Excellent hotel and great location.
Great Hotel. One thing I would add is more outlets next to the bedside.
November 2, 2013
Rated 5.0 out of 5.0 by joe367 CLEAN ACCOMADATIONS
Have stayed at this hotel multiple times on business, and it has always been clean and nice professional staff.
My only complaint, if that is even what it is, is that the check in process always seems to take longer than other hotels. Not sure why, but check in can be slow.
October 30, 2013