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Rated 4.4 out of 5 by 110 reviewers.
Rated 4.0 out of 5.0 by Good even when things go wrong As a business owner, I understand how unexpected things happen that can throw a kink in the normal business routines. What I look for is how a business recovers. I'm happy to report that this HIE handled a couple of issues impressively and for that I am grateful. First, after a long drive (yes drive) from Dallas, Tx we learned that our room rate was different than what had been previously quoted. It took a couple of people to get it figured out, but everyone was courteous and attentive to my concerns. Second, their T.V. cable was not working correctly. -every 20 mins the screen would just freeze. While this was irritating, again the staff did the best job they could do apologetically explaining the situation to me. Although this was not the smoothest stay, I appreciate the service the staff provided. October 14, 2014
Rated 5.0 out of 5.0 by Free breakfast! Great breakfast, but get there early on slower days. They may have overstocked it a bit and my food wasn't the freshest towards the end of the dining period. Great location, affordable, has pretty much everything you need. October 10, 2014
Rated 5.0 out of 5.0 by Excellent location, Nice hotel Hotel was nice and clean Staff was friendly. Room was large and comfortable. Great location, with many good restaurants, and good shopping nearby. Over all an A+ October 10, 2014
Rated 4.0 out of 5.0 by Business Trip Well done - good hotel and close to all kinds of evening entertainment. October 5, 2014
Rated 4.0 out of 5.0 by Well managed HI Express The staff is friendly, the grounds and rooms are clean and well maintained. The breakfast offerings at this HI Express is better (they offer greek yogurt). If you are a light sleeper request for a room away from the main street. September 29, 2014
Rated 5.0 out of 5.0 by There's a phone in the bathroom Very nice place. Very clean. We had a King Suite. 2 TVs, fridge, sink, micro-wave, and 2 phones. We stayed on a Saturday night and the rate was VERY good and that was making the reservation the same day. Just down the street from the Ontario Mills Mall. Lot of places to eat near by including the Krispy Kreme. The front desk area is kind of small. If more than a few people are in line it gets crowed real fast. But that is the only compliant and it's a very nit picky thing. The breakfast is great too. September 24, 2014
Rated 4.0 out of 5.0 by Nice hotel for good price Room was good but walls are thin. Free breakfast was nice. I stay at this hotel for business a lot and somebody should really fix the binds in the fitness room so you can actually open them; they've been broken forever. September 17, 2014
Rated 5.0 out of 5.0 by Best night sleep in weeks! I feel like I live in Holiday Inns and related IHG hotels. In fact, I flew in from another city where I had been staying in a Holiday Inn Express. I only stayed in the HI-Ontario one night this time before a long day's drive the next day. Thank you for the most comfortable bed I have slept on in weeks! Also, the staff is extremely helpful and friendly. They always try to accommodate. The location is great, as well, as it is within walking distance of many restaurants. September 15, 2014
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