Rated 5.0 out of 5.0 by BizTraveler2013 Quiet, clean, professional staff
Have stayed at this hotel several times. It is close to the Mill as well as the Victorian Garden. The best thing about this hotel is the cleanliness and quietness that comes with staying here. You can relax in your room or enjoy the pool outside. The staff at check-in and check-out are just superb. I will continue to stay here whenever I am in town.
May 10, 2013
Rated 3.0 out of 5.0 by Kevin54 Very nice facility
We have stayed in a lot of holiday express hotels and this was one of this nicest. the staff was also very nice and professional.
But , At 3am, I was awaken by my door being opened by another guest. Apparently someone double booked the room or just gave out the wrong keys. Probably an easy mistake to make, but The big problem I have with this is the fact that a simple room key opens the dead bolt! I always thought once I locked the dead bolt I was safe! Why have a dead bolt?
I mentioned it to the staff next morning and they were very sorry.
May 9, 2013
Rated 5.0 out of 5.0 by Jillyjog Great area and great value
Normally I stay closer to the airport. This time I decided to try something new. This hotel was clean, new and the staff were very friendly and helpful. The area is loaded with great restaurants and shopping. It is now my new favorite!
May 4, 2013
Rated 5.0 out of 5.0 by ReviewGuy The bar has been raised
This was my first time staying at Rancho Cucamonga, and it certainly won't be my last.
My wife and I were greeted late on a Tuesday evening to a smiling and pleasant front desk employee. She quickly checked us in, and told us where our room was. The room has got to be the best Holiday Inn Express room I've ever been in. Not only was the room spotless, but the additional touches such as "faned" toilet and tissue paper made me feel that I had underpaid.
The breakfast buffet changed everyday, and the lady who handled the food, was nice and pleasent.
The location of the hotel is perfect, you're near a mall (which we didn't visit), but you're within walking distance to a number of nice resturants. It appears to be a safe area, although there are plenty of security cameras around the hotel (which gave me wonder as to if there were any issues), there were also notices in the bedroom to "be aware" (never seen those before.)
So, great place, great people. What's not to love? Well, there were a few items;
- Only a front desk employee could open the fitness center. That didn't bother me, it's right next to the front desk.
- No fresh fruit with the breakfast buffett. Being in an area where fresh fruit is available almost all the time, I found this kind of odd. But the food was good none-the-less.
We did decide to use free taxi service to the airport on the last day. This worked flawlessly, the taxi guy showed up ontime, and got us to the airport without any issues.
Overall, other chains should take notice,.. this place was top notch.
April 27, 2013
Rated 5.0 out of 5.0 by ColorGeniu5 Excellent room. Great location.
Comfortable bed. Nice second-floor suite-style room.
April 14, 2013
Rated 4.0 out of 5.0 by Doc369 After changing us to a room that had a working TV, everything was great.
The check in was very uncomfortable, the person that checked us in was less than basic friendly and not accommodating. No complimentary 'gold pack' we are accustomed to receiving was even offered, and although there were no other customers there, the clerk seemed unwilling to take the time to answer simple questions about our lodging, parking, etc.
April 4, 2013
Rated 4.0 out of 5.0 by hulamama4 close to race track
we were here for the auto club speedway race. the location was perfect--
-close to the track
- comfortable room
- great selection of restaurants nearby
- staff courteous
- over all-- pleasant experience
April 1, 2013
Rated 5.0 out of 5.0 by Mingus Clean & Tidy
I have stayed at many HIE, for both work and personnal reasons, and I continue to return to this hotel chain for the same reasons. The staff is professional and friendly, the hotel and landscaping areas to be clean and well maintained, and the rooms very comfortable. Because of the quick and fast breakfast HIE provides, I no longer will stay at a hotel that doesn't include breakfast with your stay. My only complaint would be the lighting is the room can be a little dim, especially theceiling lights closest to the door.
March 22, 2013