Rated 4.4 out of 5 by 126
Rated 5.0 out of 5.0 by MikkiR Thanksgiving Comfort
After a very long drive and plenty of eating with family, it was great to go and relax in a clean, quiet room. The bedding was very comfortable as well as the sofa chair.
I was able to drift off to sleep with no noise issues.
I will stay there again :-)
December 17, 2014
Rated 5.0 out of 5.0 by Mayo Show Truck Welcome from Ireland
It was an all around nice stay, wish we could of stayed longer then the one night. Front desk , From Ireland was awesome. Would love to come back again.
December 4, 2014
Rated 5.0 out of 5.0 by xtinevine Home away from Home
I've been coming to this hotel for many years and I have never had a problem. We always get great care from all the staff. Room are just right. The television channels provide a great selection. Hotel is close to the Ontario mall and many restaurants. I consider this place my home away from home where I feel happy and safe.
November 30, 2014
Rated 1.0 out of 5.0 by RBBMT Change in Customer Service Attitude
I have stayed at this hotel for over two years and in the same room while traveling to CA on business. I have had no problems until my last visit. I made two reservations in October and when I arrived for my first visit I was told that I was susposed to be there the day before. When I realized my wife had accidently entered the wrong date, due to us having premature twin granddaughter's arrive three days before I accepted that the error was ours. I tried to explain to the front staff this was an error and they could have cared less. Neither one of the girls even called a manager to try and assist to see what could be done if anything. I was very surpirsed how they treated a loyal long time guest with such little regard. I cancelled my second stay and found other accomodations. I called IHG corporate and when their customer service person called them, they were told they would not doing anything to resolve the issue. It was sad that my rental car company was more compassionate and understanding and worked with me on the issue. I will never stay at this hotel again and it was very apparent that there is poor training on the part of their staff on good customer relations.
November 30, 2014
Rated 4.0 out of 5.0 by tlong Great Location
Great location. Close to the airport and some really good restaurants in the area.
November 24, 2014
Rated 5.0 out of 5.0 by Shell2 A restful stay
From the time I walked in the front door until I left, I was treated with courtesy and always a greeting to make one feel you were important to them. The front desk people were very helpful, courteous and friendly. I would definitely recommend this Hotel to all my friends traveling in this area.
November 23, 2014
Rated 4.0 out of 5.0 by Fredus Price has risen recently.
Price has risen recently. I will consider other options the next time I come to Ontario.
November 19, 2014
Rated 2.0 out of 5.0 by SUELK Too Much Street Noise
While the location of the hotel is convenient, the street noise for those rooms facing Milliken makes it difficult to sleep. The day I arrived the safe in the room wasn't working and when calling the front desk I was told I would have to wait until the next day after 8:00 to have it repaired. When staying there 2 weeks ago a maintenance person was on duty at 6:30 am and replaced the hairdryer that did not work but at this stay there is no after hours maintenance person on duty?? That is not customer service. I requested the manager contact me the next day to discuss this issue and not surprisingly never heard from anyone during my entire 8 night stay. That is not customer service.
November 10, 2014