Rated 4.0 out of 5.0 by MikeR94611 Very nice room but the breakfast was not up to standard
This looks like a newer HI Express, in good condition with a nice sized guest room. Very quiet and comfortable. However the breakfast was not acceptable at all. Although HI Express breakfasts are generally the same everywhere, some offer more choices or more creativity in what they present to guests. In this case, for example, the fruit was awful. Mealy little apples (well out of season so obviously stored for a while somewhere) when we are in the middle of orange season in Southern California. Seems like a no-brainer to me. Eggs tasted like they came out of a box and not a shell, and quite salty. No waffles as are sometimes offered. Bland bagels when nearby shops have great flavors. I could go on but I think I've made my point.
Two other minor issues. The pool was closed due to what looked like broken tiles around the edge - I assume this is under repair. And whoever designed the rooms didn't think through the traffic flow into and out of the bathroom. The doors were hung in a way that required the guest to circle around a large door in a small space in order to enter the bathroom. Simply hanging the door from the other side of the frame would have made a lot more sense. We've encountered somewhat similar design flaws in other HI Expresses, so someone in corporate facilities isn't doing their job to see that individual hotel designs make sense.
March 9, 2013
Rated 5.0 out of 5.0 by tlong76 Sevice
I was overwhelmed by the friendliness of the staff. Crystal checked me in and you would have thought that we had now each other for years. She was always smiling and asks how my day was going and if there was anything she could do for me. The entire staff was this way. Just a great place to stay.
February 4, 2013
Rated 5.0 out of 5.0 by Mikey2013 Excellent Place to stay
I would definetly come again. The staff was helpful, friendly and professional. The room and beds were clean and comfortable. The breakfast was pretty good. Overall, it's a great deal and great place to stay!
February 1, 2013
Rated 5.0 out of 5.0 by Randy42 Great service. Room was very clean and neat.
My stay was one of the best I've had. Great location, close to food and I-10. I recommend a stay here if you are in the area. This was the friendliest staff I have ever seen. They get 5 out of 5 stars.
January 16, 2013
Rated 5.0 out of 5.0 by Reverand Very comfortable and relaxing accomodations
Staff very helpful and professionalyet very friendly. Rooms are excellent and comfortable and very accomodating to business and pleasure. This was my first stay at this property and I will book again.
January 4, 2013
Rated 5.0 out of 5.0 by Macy5 Clean property & room, friendly & helpful staff
After staying at many Holiday Inns & Expresses this one is probably my favorite. It was easy access from the fwy, quiet, comfortable, clean and everyone on the staff from the front desk to the breakfast room was super friendly & helpful!
January 3, 2013
Rated 5.0 out of 5.0 by Travelgirl Great Staff.
Experienced and professional staff. Friendly greeting and process at check-in. Breakfast is serviced with a very helpful food service employee. Dining room and food area is very clean.
January 2, 2013
Rated 5.0 out of 5.0 by RonnieBo Great Place
Very good experence. Always frendly and clean.Staff is great.A great location for shoping.
December 14, 2012
Rated 4.0 out of 5.0 by jjr1119 Great property!
I selected this Holiday Inn due to its location as we transited toward the east. Turned out this Holiday Inn was a gem, even though for one night. Will certainly this property again if we are in the area.
October 15, 2012
Rated 5.0 out of 5.0 by stumpy HIE Excellence
The final nights stay of our vacation had to be close to Ontartio Mills - so my wife says. Certainly could not get much closer.
However, not wothstanding her shopping needs we both agreed that this is the nicest HIE we have stayed in. I have no knowledge of how long it has been open but from the moment we arrived we felt comfortable. Our early arrival from Las Vegas was no obstacle to the staff who quickly saw us through the check in process and up to our cool and inviting room. The room was clean, tidy and green (my wifes favourite colour - though how they could have known this baffles me).
All the staff were helpful, professional and curteous and ensured our short stay was one to be remembered. They were able to provide information for eating and more importantly, shopping.
An absolute first class end to our holiday and only an hours drive to LAX for our saturday departure. A great credit to the HIE brand. thank you
September 28, 2012