Rated 4.0 out of 5 by 53
Rated 2.0 out of 5.0 by vistamar Great service but smells.
Newer hotel with great service but the Room and Hallway smells cigarette smoke. The Non Smoking and Smoking room are on the same floor and the odor linger around the hallway.
The bed was made and the room was clean but the pillow and sheets never got change. It smells like human odor. Never have this experience before.
June 3, 2014
Rated 5.0 out of 5.0 by SSARA5639 LOVED THIS HOTEL
FRIENDLY STAFF AND SUPER CLEAN ROOMS MADE OUR STAY WONDERFUL.
May 30, 2014
Rated 5.0 out of 5.0 by Girl2013 Great Hotel
This property was great. Very clean. Professional and friendly staff. I would like to take a moment to thank Nicole from Housekeeping. What a very lovely lady. When we arrived at our room she saw us in the hallway and stopped to inquire whether we needed anything for our stay. I know that most would say well she works there, but it was much more than that....she actually went out of her way and we just want to say how few people do this anymore. Thanks Nicole for the welcome. The hotel is very quiet and extremely clean. I had read in the reviews that people did not like the noise level by the freeway, but did not have much issue with that it is afterall a Freeway. Great stay will stay again the next time we are in Ontario, CA. Thanks to all staff.
May 29, 2014
Rated 5.0 out of 5.0 by ngoc lan comfortable bed and great service - for real!
I previously had an unfortunate experience regarding my stay at Holiday Inn, but i commend them for compensating me for the mistake along with the best customer care. I would definitely stay there again.
May 23, 2014
Rated 1.0 out of 5.0 by Sam503 TERRIBLE HOTEL AND STAFF/OWNER
this property was the worst I have ever been involved with. The staff and owner are the absolute worst and rude.
The hotel was not a value at all. STAY AT ANOTHER FACILITY. The full service down the road is better.
The owner apparently does not know American customs. The staff were not helpful either.
DON'T STAY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
May 23, 2014
Rated 4.0 out of 5.0 by RegsCoachU18 Service
We had our youth hockey team stay at your hotel and it was a very enjoyable stay. Your front desk staff were wonderful and even took the extra time to accommodate our coaches with an appropriate room. Our players enjoyed the stay and we hope to return next season when we play in the Wildcats tournament.
Thank You! Rich Henricksen-Coach U18AA Regulators
April 23, 2014
Rated 5.0 out of 5.0 by CAguest Comfortable bed and great service
great location, great breakfast (and early, at 5am on weekdays, and 6am on weekends). great parking. highly recommended!
March 27, 2014
Rated 1.0 out of 5.0 by Shadowmanblue51 ELEVATOR ROOMS
It was the worst two nights I have ever experinaced at HEI, my room (240) was next to the elevator shalf, and every time the elevator was used I could hear it,as well as feel the vibration of it, the heaboard is secured to the very same wall as the shalf was thus intensifying everything, also all the foot traffic exiting the elevator, late at I night on ( 3-22/ 3-23 was awakened 3 times because someone was using the elevator, if I ever stay at this HEI again, and I really mean IF.....I wiil request a room farest away from the elevator shalf..
Other than the above statement, my stay was great
March 27, 2014
Rated 5.0 out of 5.0 by M.Goddard Love this hotel
I am always greeted by name. I stay every Wed. so everyone knows me now. They always try to accommodate my weird schedule and get me a room as soon as it is clean
March 13, 2014
Rated 5.0 out of 5.0 by AussieGuy For an Express, awesome!
As the title says, for a Holiday Inn Express, it was great. The young lady who checked me in, I wish I could remember her name was supurb. After I mentioned I had a 4am wake up to make a very early flight, she went out of her way to find a quiet room location for me, and succeeded) based on what I saw going on when I returned from dinner - group of guests, warm night and beer, you'll get the idea#. There were no restaurants nearby that were walking distance #unless you count fast food type places#, so that was a little bit of a downer #had I known, I would have eaten before I arrived, but granted, this is more laziness on my part! and not an issue with the hotel - the front desk did provides options however thats a definite plus). The room was comfortable and clean, and extremely large for a Holiday Inn Express. I did down rate the breakfast, but thats not the fault of the hotel, it was a typical Holiday Inn Express breakfast that plain doesn't appeal to me. Otherwise, awesome stay. I would stay here again without hesitation
March 11, 2014
Rated 1.0 out of 5.0 by GailRenee Internet
I was not able to get internet, was on the phone for 2 hours with your tech support, front desk rebooted server still could not connect. I also went downstairs an the computer in the lobby wasn't working. I was supposed to stay 2 nights and had to move hotels. I was supposed to get a discounted rate but the girl at check out said she wasn't authorized to do that and would send me my new bill after talking to someone. Never got a new bill.
everyone seems very untrained.
February 17, 2014
Rated 5.0 out of 5.0 by SanDiegoDave Clean and friendly staff
Stay here often and have never had any problems. Facility is clean and staff are professional and friendly and always doing there best to make your stay enjoyable
Quick to airport and freeways
January 15, 2014
Rated 5.0 out of 5.0 by gebu2p Very comfortable stay
Clean, nicely appointed facility and reasonable rates. Super friendly and helpful breakfast attendant.Will definitely stay again if in that area.
January 6, 2014
Rated 5.0 out of 5.0 by savan2 New Years Eve
This was a great place to stay. The breakfasts were excellent with a wide variety daily. The beds were very comfortable and the staff were flexible and accommodating. I appreciated their personal attention. Definitely recommend for a quick and local stay.
January 5, 2014
Rated 1.0 out of 5.0 by Sam503 Don't ever book a reservation at this location
The stay at this facility has been the worst ever. I have never been treated so rudely in all my life. The management person was rude and had not a care in the world if I turned him/her (couldn't tell over the phone# into the corporate office for such awful treatment of a guest. The rates are horrid. #We found the Holiday Inn full service hotel near the airport a much nicer and better facility to stay at.) The management staff here at the Express acted like you were an inconvenience when asked for anything. I WILL DO WHATEVER IS IN MY POWER TO MAKE SURE THE WORD IS OUT THAT NO ONE STAY AT THIS HOTEL!!!!!!!
December 20, 2013
Rated 4.0 out of 5.0 by ClayPA Nice hotel
The hotel is very busy and the staff has been gracious and professional.
I stayed in room 205 in a double-double and the bed was so uncomfortable. The carpets are in need of a major cleaning if not replacement but because of a work assignment I have to stay at this property.
November 13, 2013
Rated 2.0 out of 5.0 by Darling66 Won't go back there, cigarette smellt rm bad maintance service
The atmosphere at particular hotel always seems to have rough necks or construction wrkr looking men there who rudely grope over girls. We are platinum members. We were not acknowledged upon chk in. We asked for an upgrade wen we got there but they gave the one upgrade left to a couple that came with us (who were not priority members) because there room smelled horribly like cigarette smoke knowing we were coming in as well. Our shower/tub water wouldn't go down. We called to get it repaired. We left to get items for the party (costume jewelry etc) they never came. Thought we were gonna rest a few hrs before party. But had to move rooms. Cuz maintenance guy never fixed the clogged tub. I will not go there again.
November 7, 2013
Rated 5.0 out of 5.0 by Tocahia Ontario Express
As always this location is great. From being welcomed as a gold member, quick check in to the welcome gift. Staff is wonderful. One small issue was the at breakfast the staff brought rolls that was still cold. I don't know if she didn't warm them in the oven first or maybe didn't warm them long enough. The center was cold and hard. She might have thought she they were warmed up. Always look forward to staying at this location.
Was accommendated for a late check out. Thank you for that.
November 3, 2013
Rated 5.0 out of 5.0 by VWRWC1022 Great staff
Staff was very friendly and helpful. The mid day manager, Rich, was extremely helpful and pleasant. He was assisting a large group at the time of my check in and he didn't miss a beat. Morning breakfast bar staff was very attentive and pleasant as well.
October 31, 2013
Rated 5.0 out of 5.0 by Charm42 Very nice experience
We really enjoyed the comfort of the bed and having both firm and soft pillows. The staff was very friendly and helpful at all times. Thank you for a wonderful stay.
October 28, 2013
Rated 2.0 out of 5.0 by Tony4052 Service makes or breaks a brand.
I must have caught this location on an off day. Have stayed here before and the service was very good from checkin to check out. This time it was very spotty. It is not that hard to smile and greet a customer regardless of loyalty status.
Facility and room were all good quality and what I've come to expect from any Holiday Inn. I also expect friendly staff during our short inneractions at Check-in, breakfast and check out.
I've stayed here before and only on this visit did I feel I overpayed because of poor service. I will stay again as this may have very well been one of those days for them.
October 28, 2013
Rated 4.0 out of 5.0 by Sheiekdidisbshqjsuensidnd A Good stay at a decent location
This is not a long or complex review. Everything was adequate or better; no need to over-complicate that. There was an event that forced my crew to park a couple blocks away one evening. Otherwise, I would likely stay again.
October 10, 2013
Rated 5.0 out of 5.0 by SanDiegoDave Great staff. Friendly and personable
Each time I stay at this property, the employee staff are superb. They recognize me and treat me as a valued client. Nice to have folks treat you as you would like to be treated. Great job!!!
Close to the airport and freeways!!
October 9, 2013
Rated 4.0 out of 5.0 by MrsKitty Clean comfortable room. Disappointing breakfast
This property was very clean and the staff attentive.
Except for the staff servicing the breakfast. Hot food cold and cold food barely so. No variety. Stayed for 5 nights and saw the same fare.
Hotel was overrun with truckers and traveling by myself at times I felt uncomfortable, but indeed no one was inappropriate.
October 8, 2013
Rated 5.0 out of 5.0 by Duggerja Wonderful experience
One of the best HIE's I've ever stayed in. Cardio equipment needs maintenance but other than that, it was wonderful and I will be back.
September 30, 2013
Rated 5.0 out of 5.0 by PERL GREAT SERVICE AND ROOM
VERY ACCOMODATING. GREAT STAFF AND FANTASTIC BREAKFAST FOR THE PRICE PAID. PLENTY OF CABLE TV STATIONS AND RELIABLE TRANSPORTATION TO AND FROM THE AIRPORT.
September 26, 2013
Rated 4.0 out of 5.0 by JoeV15 Difficult Location
This property is very nice. It was extremely difficult to figure out how to enter the property. If you arrive late like I did, all I can say is good luck. It took me several go-rounds to figure out how to enter the property. Parking was a little jammed as well. I never could connect to the WiFi in the room. I tried when I arrived and the next morning. Using the computers downstairs to print a Delta boarding pass was challenging as well. Once computer hardly ever moved, and luckily the other became available and I was able to print the boarding pass. Still, it was slow. They really need to work on these things to compete better with the competition on amendities that customers have come to expect.
September 25, 2013
Rated 5.0 out of 5.0 by Pepeito Personnel
The personnel is always so professional and friendly. I love them they make me feel right at home. :-)
September 25, 2013
Rated 1.0 out of 5.0 by DStats Oasis from the work day
The room is well set up and the bed was very comfortable. I enjoyed my stay and will come back.
September 7, 2013
Rated 5.0 out of 5.0 by RickfromPhoenix Another successful stay at Ontario HIE
Whenever I am in this area I try to stay here for the comfort and great staff. Always a great experience at this hotel.
September 2, 2013