Rated 4.1 out of 5 by 69
Rated 4.0 out of 5.0 by emergency stay nice and comfy
this hotel i will definite recommend, staff helpful and friendly, prompt attentions, breakfast was good, pool clean, rooms clean, will definite stay again in this hotel
August 20, 2014
Rated 3.0 out of 5.0 by Steven B Over Priced Hotel
For sleeping I suggest you find a cheeper hotel. If your doing business and company is paying then its OK
August 18, 2014
Rated 1.0 out of 5.0 by lsykes1965 Poor service and not clean
We have stayed here twice in the, last year. The first time they had an event that guests were up till 3:00am, we called security twice and no response. This last weekend there was a little league base team that won their game staying at the hotel. The parents were up in the breakfast area till 2:00am, the kids were in the pool till midnight. They had some sort of food fight in the elevator, the floor and walls were covered till morning. Food, crumbs chips all in the entrance way. In the morning we go down stairs for breakfast. Non food, asked the lady in the kitchen, can we get, eggs,, gravy, rolls, milk. Really.... we are rewards members, we were not greeted as such. We always stay at a holiday express but never this one again, sorry buts it's bad and I normally do not write reviews. .
August 13, 2014
Rated 5.0 out of 5.0 by Pacifica American Great Customer Service
The staff of this property are top notch. We had a very large group (baseball team) recently stay here and the Hotel staff was Fantastic!!! Monique was great in setting up the group with rooms and rates. Bree and everyone else working the front desk were patient, enthusiastic, and accommodating. I have never stayed at a hotel that was more accommodating to a group this size. The GM of this hotel should be very proud of their staff!!! Thanks guys for making our stay so great!!
August 13, 2014
Rated 2.0 out of 5.0 by ANACM POOR
This was actually a 3 night stayed. Did not received enough towels in our room,. even though my reservation was for 4 people in he room and I had asked the assistant to make sure they put enough towels. I left a note with a tip, which they never got because our room was never done. It was not clean, so when we got to our room, we had trash, the room had a bad order from the trash, dirty towels, no clean towels. Breakfast, we had to request more items, we were not informed in advance that they were closing it earlier. Several of the Staff member were not helpfull and are not friendly.
July 28, 2014
Rated 4.0 out of 5.0 by mforrest2198 Service was good Bedding So So
The bed seemed hard and the pillows were a bit to soft but overall the experience was great. I would stay in this hotel if I was back in the area.
July 28, 2014
Rated 5.0 out of 5.0 by WThomas Courtesy
Had a very late arrival. Jeremy on the front desk was very courteous in helping me get from the Airport to the Hotel with a Cab. Had a very early flight, and the same. Front Desk Clerk assisted in getting a cab early to make the flight.
Left before breakfast, but room was very nice, clean, comfortable and good value. Staff was very courteous and helpful. Would definitely recommend a stay here.
July 25, 2014
Rated 5.0 out of 5.0 by Bushboy The next level of comfy :)
The staff that greeted me were spectacular , the room was awesome. The bartender was head and shoulders above any one else on my trip.
July 20, 2014
Rated 4.0 out of 5.0 by Fanman1980 Nice hotel
This was a nice hotel with great amenities. My problem was that the internet service would bog down every night when I wanted to get my business work done. It was very snappy in the morning so I had to get up early to check emails and work on proposals. It was more work than it was worth at night.
June 30, 2014
Rated 4.0 out of 5.0 by BushDoc San Jose Hit Squad
Thank you Holiday Inn Express for accommodating our Team at your facility. We had a ton of fun for the 4 days we were there. We had quite a lot going on in the pool area and it was chaotic at times with all the kids running around the pool, the BBQ, music, ETC. We thank you for being so patient and allowing the team to enjoy the Trip. 3 of the 5 teams that were in the tournament we attended in Chino took the championship Trophies home. So we couldn't have asked for better service as we celebrated our wins throughout the weekend. The standard rooms were accommodating, we had a room with stale smoke scent for a non-smoking room. once the maids cleaned the next day the smell wasn't so present. Breakfast was a big hit and we were rather surprised at the selections available. The kitchen staff was good with exception to the 2 ladies that handled it the last 2 days. They seemed not happy to be working there and appeared to be bothered when asked a request or question. Other than that the staff was super courteous and attentive to all our needs. Once again thank you from The San Jose Hit Squad!! Can I get a HIT..........SQUUUAAD!!!!!
June 25, 2014
Rated 4.0 out of 5.0 by summer girl Nice comfortable stay
There was a football team staying at the hotel during the stay. The staff did a great job with handling it and they were fairly professional. Good price and if I was in the area I would stay again. I think they need a real restaurant though and maybe a coffee shop.
June 25, 2014
Rated 5.0 out of 5.0 by crev Great Getaway
The grounds are well kept, lobby has a pleasant view, and the guess rooms are very clean, even the bathrooms. real decent mattress that leaves you well rested. Rooms have refrigerator and microwave. The pools were full with guess. But mostly, the front desk clerk was very thoughtful, gracious and knowledgeable. The clerk seem to have knowledge about the immediate area also. I give this place a thumbs up.
June 18, 2014
Rated 3.0 out of 5.0 by Steve777777777 electronics need upgrade
The hotel staff were helpful and attentive. Housekeeping was excellent. The staff in the breakfast great room were very helpful but fell behind in keeping all entrees fully available. Bree at the front desk was very helpful and Rich went out of his way to pick me up at the airport after hours. The hotel facilities are well maintained and appealing.
June 17, 2014
Rated 5.0 out of 5.0 by ECHS91 Great Staff and Comfortable bed
The front desk manager (Rico) does his best to make you feel welcomed and at home. The property is very well maintained and guest room was super clean. I would stay here again...for sure!
June 12, 2014
Rated 5.0 out of 5.0 by Fleming47 one of the best properties you ever stay in
the unique thing about this property: is this staff's willingness too go up and beyond..not because they have to but because they want to..it's the kind of property that you feel like you're truly at home
June 11, 2014
Rated 5.0 out of 5.0 by pete362 Always a winner
I have stayed here many times and have found very nice. I am able to relax, find different food choices and amples parking
June 6, 2014
Rated 2.0 out of 5.0 by vistamar Great service but smells.
Newer hotel with great service but the Room and Hallway smells cigarette smoke. The Non Smoking and Smoking room are on the same floor and the odor linger around the hallway.
The bed was made and the room was clean but the pillow and sheets never got change. It smells like human odor. Never have this experience before.
June 3, 2014
Rated 5.0 out of 5.0 by SSARA5639 LOVED THIS HOTEL
FRIENDLY STAFF AND SUPER CLEAN ROOMS MADE OUR STAY WONDERFUL.
May 30, 2014
Rated 5.0 out of 5.0 by Girl2013 Great Hotel
This property was great. Very clean. Professional and friendly staff. I would like to take a moment to thank Nicole from Housekeeping. What a very lovely lady. When we arrived at our room she saw us in the hallway and stopped to inquire whether we needed anything for our stay. I know that most would say well she works there, but it was much more than that....she actually went out of her way and we just want to say how few people do this anymore. Thanks Nicole for the welcome. The hotel is very quiet and extremely clean. I had read in the reviews that people did not like the noise level by the freeway, but did not have much issue with that it is afterall a Freeway. Great stay will stay again the next time we are in Ontario, CA. Thanks to all staff.
May 29, 2014
Rated 5.0 out of 5.0 by ngoc lan comfortable bed and great service - for real!
I previously had an unfortunate experience regarding my stay at Holiday Inn, but i commend them for compensating me for the mistake along with the best customer care. I would definitely stay there again.
May 23, 2014
Rated 1.0 out of 5.0 by Sam503 TERRIBLE HOTEL AND STAFF/OWNER
this property was the worst I have ever been involved with. The staff and owner are the absolute worst and rude.
The hotel was not a value at all. STAY AT ANOTHER FACILITY. The full service down the road is better.
The owner apparently does not know American customs. The staff were not helpful either.
DON'T STAY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
May 23, 2014
Rated 4.0 out of 5.0 by RegsCoachU18 Service
We had our youth hockey team stay at your hotel and it was a very enjoyable stay. Your front desk staff were wonderful and even took the extra time to accommodate our coaches with an appropriate room. Our players enjoyed the stay and we hope to return next season when we play in the Wildcats tournament.
Thank You! Rich Henricksen-Coach U18AA Regulators
April 23, 2014
Rated 5.0 out of 5.0 by CAguest Comfortable bed and great service
great location, great breakfast (and early, at 5am on weekdays, and 6am on weekends). great parking. highly recommended!
March 27, 2014
Rated 1.0 out of 5.0 by Shadowmanblue51 ELEVATOR ROOMS
It was the worst two nights I have ever experinaced at HEI, my room (240) was next to the elevator shalf, and every time the elevator was used I could hear it,as well as feel the vibration of it, the heaboard is secured to the very same wall as the shalf was thus intensifying everything, also all the foot traffic exiting the elevator, late at I night on ( 3-22/ 3-23 was awakened 3 times because someone was using the elevator, if I ever stay at this HEI again, and I really mean IF.....I wiil request a room farest away from the elevator shalf..
Other than the above statement, my stay was great
March 27, 2014
Rated 5.0 out of 5.0 by M.Goddard Love this hotel
I am always greeted by name. I stay every Wed. so everyone knows me now. They always try to accommodate my weird schedule and get me a room as soon as it is clean
March 13, 2014
Rated 5.0 out of 5.0 by AussieGuy For an Express, awesome!
As the title says, for a Holiday Inn Express, it was great. The young lady who checked me in, I wish I could remember her name was supurb. After I mentioned I had a 4am wake up to make a very early flight, she went out of her way to find a quiet room location for me, and succeeded) based on what I saw going on when I returned from dinner - group of guests, warm night and beer, you'll get the idea#. There were no restaurants nearby that were walking distance #unless you count fast food type places#, so that was a little bit of a downer #had I known, I would have eaten before I arrived, but granted, this is more laziness on my part! and not an issue with the hotel - the front desk did provides options however thats a definite plus). The room was comfortable and clean, and extremely large for a Holiday Inn Express. I did down rate the breakfast, but thats not the fault of the hotel, it was a typical Holiday Inn Express breakfast that plain doesn't appeal to me. Otherwise, awesome stay. I would stay here again without hesitation
March 11, 2014
Rated 1.0 out of 5.0 by GailRenee Internet
I was not able to get internet, was on the phone for 2 hours with your tech support, front desk rebooted server still could not connect. I also went downstairs an the computer in the lobby wasn't working. I was supposed to stay 2 nights and had to move hotels. I was supposed to get a discounted rate but the girl at check out said she wasn't authorized to do that and would send me my new bill after talking to someone. Never got a new bill.
everyone seems very untrained.
February 17, 2014
Rated 5.0 out of 5.0 by SanDiegoDave Clean and friendly staff
Stay here often and have never had any problems. Facility is clean and staff are professional and friendly and always doing there best to make your stay enjoyable
Quick to airport and freeways
January 15, 2014
Rated 5.0 out of 5.0 by gebu2p Very comfortable stay
Clean, nicely appointed facility and reasonable rates. Super friendly and helpful breakfast attendant.Will definitely stay again if in that area.
January 6, 2014
Rated 5.0 out of 5.0 by savan2 New Years Eve
This was a great place to stay. The breakfasts were excellent with a wide variety daily. The beds were very comfortable and the staff were flexible and accommodating. I appreciated their personal attention. Definitely recommend for a quick and local stay.
January 5, 2014