Rated 4.0 out of 5 by 63
Rated 2.0 out of 5.0 by Tony4052 Service makes or breaks a brand.
I must have caught this location on an off day. Have stayed here before and the service was very good from checkin to check out. This time it was very spotty. It is not that hard to smile and greet a customer regardless of loyalty status.
Facility and room were all good quality and what I've come to expect from any Holiday Inn. I also expect friendly staff during our short inneractions at Check-in, breakfast and check out.
I've stayed here before and only on this visit did I feel I overpayed because of poor service. I will stay again as this may have very well been one of those days for them.
October 28, 2013
Rated 4.0 out of 5.0 by Sheiekdidisbshqjsuensidnd A Good stay at a decent location
This is not a long or complex review. Everything was adequate or better; no need to over-complicate that. There was an event that forced my crew to park a couple blocks away one evening. Otherwise, I would likely stay again.
October 10, 2013
Rated 5.0 out of 5.0 by SanDiegoDave Great staff. Friendly and personable
Each time I stay at this property, the employee staff are superb. They recognize me and treat me as a valued client. Nice to have folks treat you as you would like to be treated. Great job!!!
Close to the airport and freeways!!
October 9, 2013
Rated 4.0 out of 5.0 by MrsKitty Clean comfortable room. Disappointing breakfast
This property was very clean and the staff attentive.
Except for the staff servicing the breakfast. Hot food cold and cold food barely so. No variety. Stayed for 5 nights and saw the same fare.
Hotel was overrun with truckers and traveling by myself at times I felt uncomfortable, but indeed no one was inappropriate.
October 8, 2013
Rated 5.0 out of 5.0 by Duggerja Wonderful experience
One of the best HIE's I've ever stayed in. Cardio equipment needs maintenance but other than that, it was wonderful and I will be back.
September 30, 2013
Rated 5.0 out of 5.0 by PERL GREAT SERVICE AND ROOM
VERY ACCOMODATING. GREAT STAFF AND FANTASTIC BREAKFAST FOR THE PRICE PAID. PLENTY OF CABLE TV STATIONS AND RELIABLE TRANSPORTATION TO AND FROM THE AIRPORT.
September 26, 2013
Rated 4.0 out of 5.0 by JoeV15 Difficult Location
This property is very nice. It was extremely difficult to figure out how to enter the property. If you arrive late like I did, all I can say is good luck. It took me several go-rounds to figure out how to enter the property. Parking was a little jammed as well. I never could connect to the WiFi in the room. I tried when I arrived and the next morning. Using the computers downstairs to print a Delta boarding pass was challenging as well. Once computer hardly ever moved, and luckily the other became available and I was able to print the boarding pass. Still, it was slow. They really need to work on these things to compete better with the competition on amendities that customers have come to expect.
September 25, 2013
Rated 5.0 out of 5.0 by Pepeito Personnel
The personnel is always so professional and friendly. I love them they make me feel right at home. :-)
September 25, 2013
Rated 1.0 out of 5.0 by DStats Oasis from the work day
The room is well set up and the bed was very comfortable. I enjoyed my stay and will come back.
September 7, 2013
Rated 5.0 out of 5.0 by RickfromPhoenix Another successful stay at Ontario HIE
Whenever I am in this area I try to stay here for the comfort and great staff. Always a great experience at this hotel.
September 2, 2013
Rated 5.0 out of 5.0 by RickfromPhoenix Great overall hotel in easy access location
I always try to stay at this hotel when I am in the area. The staff from the desk, to the breakfast area and housekeeping are always very accomodating and make you feel like your business is appreciated. If anything is wrong, they fix it fast. Close to the Ontario airport and lots of places to eat. But the staff is what makes this property one of the best I've seen which is appreciated when you are a frequent traveler.
Great Job Express Ontario!
July 3, 2013
Rated 4.0 out of 5.0 by TimAa Superb employee
Michael in charge of maintenance. I had an issue in our meeting room and Michael was outstanding. Eager to solve problem great can do attitude!
June 18, 2013
Rated 4.0 out of 5.0 by busybee123 Perfect for a one night stay
I was in the area for business and needed a hotel for the night, this hotel had exactly what I was looking for, a clean room and a nice bed to rest after a long day of work.
Breakfast is free although the choices are limited, it would have been nice to see fresh fruit.
Overall it was a good experience.
June 18, 2013
Rated 5.0 out of 5.0 by CubDriver Very nice HIE
Very friendly staff, clean and quiet rooms. Good breakfast selection with typical HIE fare including serials, muffins, yogurts, etc. all served with a smile.
June 5, 2013
Rated 5.0 out of 5.0 by Pablo64 excellent stay
outstanding location, near 2 major freeways. easy access to the hotel. Very friendly and knowledge staff.
June 3, 2013
Rated 5.0 out of 5.0 by Mitch34 Relaxing atmosphere!
An absolutely wonderful stay. I came for business, but was able to spend time with my daughter too. We enjoyed the room and spa area that meshed well with our pleasant visit.
April 30, 2013
Rated 5.0 out of 5.0 by Gomes37 keep up good work
Ive been at your Holliday in express at least 3 different times for multiple days and will continue to do so. I wanted to do a review because saw such negitive review by others. I thought it was clean, great staff and pretty solid breakfast. Thanks crew
April 1, 2013
Rated 5.0 out of 5.0 by Kurt11 Great staff
The front desk staff and the office manager did a great job at satisfying my stay.
March 29, 2013
Rated 4.0 out of 5.0 by Chad1971 Good Value
The hotel was very clean, staff friendly and close to eating and shopping. The excercise faciclity could use some more equipment. Only 2 treadnills, 1 eliptical and 1 bike. The breakfast was mediocar. I wasnt in anyway shape or form recognized for being a priority rewards member. Its the only propery that ive stayed at that this has happened. Just handed me a key.
March 9, 2013
Rated 2.0 out of 5.0 by Ulysse45 Nasty staff
We stay at Holiday Inn Express Ontario Airport-mills Mall in Rancho Cucamonga last month and we stay last week at Holiday Inn Ontario Airport in Ontario this Month but we got the same very bad service from the staff especialy at the front desk for checking out.
February 15, 2013
Rated 4.0 out of 5.0 by WhtGldwngRdr Pleasant and Appealing
Nice location, nice rooms, fitness center and pool. Finally a hotel that understands we don't all workout between 5:30am - 10pm, the fitness center is open 24hours!
The caulking in my shower needed replacing and was pulling away in the corners. That's my only downside for my stay.
February 2, 2013
Rated 4.0 out of 5.0 by Travelsoften Pleasent and located close by the airport
Staff was pleasent and helpful. Rooms are clean and more than acceptable. Location is good for use of the Ontario Airport. Shuttle runs promptly to airport on half hour or on request.
January 8, 2013
Rated 1.0 out of 5.0 by Jeff1 Front desk unreaponsive to my needs
I have stayed here many times before but this time was the worst.
During my arrival I told the front desk when I needed to leave the hotel the next morning so as to get there for my flight as I am an airline pilot.
They said they dont have anyone on the weekends and would get me a taxi.
I told them it was critical to have someone ther on time and I was willing to leave earlier than normal. They said no problem.
I got to the front desk early and told them I was ready to go. They said the had called for a taxi.
After a while when no taxi appeared I had them call and it turned out that no taxi had been called. Another guest was also waiting for a taxi and had been waiting for a long time past her appointed time as well.
It was starting to get critical so I asked the front dest agent, Jose if there was anyone who could take me even him and he refused. I begged him to ask someone in housekeeping or the restruant to take me but he refused.
A cab finally showed almost 40 minutes after I first asked for one and I arrived at the airport late for my flight.
Jose's refusal to find someone to help me was a big factor. He just kept telling me to call his manager in the next few days.
Im done with the Holiday Inn ONT.
December 19, 2012
Rated 5.0 out of 5.0 by RocLotus A great place to stay
Very friendly staff and very accommodating (I wish I took her name). Room was cleaning and water hot. Breakfast items were not stocked as frequently as it should have been. I would still pick this hotel over the competition any day!
December 6, 2012
Rated 5.0 out of 5.0 by safetysusan Nice home
As a frequent traveler, I like to come in at the end of the day and have a little home away from home. This one is nice and comfortable and they have a cup of tea waiting for me every time!
November 20, 2012