Rated 4.5 out of 5 by 370
Rated 5.0 out of 5.0 by corporate1967 Amazing Hotel in Palm Spring Area
I love this hotel, super clean, very professional attentive staff.
August 24, 2015
Rated 2.0 out of 5.0 by tvpRich Not good If you are a lite sleeper.
On first night, I couldn't sleep all night and there were children jumping off their bed and running across the room above mine, All Night! I complained at 10:pm, and 1:am Finally at 2:45am, after I called the police, did management offer me another room.
Now get this... I had originally asked for a 1st floor near the Jacuzzi, because of my bad back. The other room offered at 3:am was 2nd floor, absolutely the farthest room from the Jacuzzi in the entire building. I could only work half the next day. Then, finally two days later did another manager see and understand my plight who offered me my last day's stay on the house. Too Little Too Late in my book. The damage was already done.
The walls and ceiling are so thin that you can almost hear what people in the next rooms are saying.
I saw other peoples privates hair in the tub(s). 2nd floor room was so HOT, even with the air 100% on High, my room was about 95°.
August 20, 2015
Rated 5.0 out of 5.0 by JanetMary Cleanliness
Upstairs hall was badly in need of vacuuming. I mentioned to the front desk.
August 20, 2015
Rated 3.0 out of 5.0 by jacuzzay Long survey, I hope I win the rewards points!
Generally great experience. The only negative experience was the first night, when I was moved into a downgraded room, charged for the more expensive one I booked-and the manager didn't bother to inform me of either until I actually walked into the room they gave me (did they not think I would notice?). The staff member was friendly, offered a discount, and was able to get me into the correct room the next night (I suspect they double-booked the room on accident, but whatever). I appreciate the response, but I don't think they were expecting me to call them on it (which is reprehensible).
August 19, 2015
Rated 4.0 out of 5.0 by Boxerdog25 Great location and staff.
Grounds and room were very clean and the staff was great. The only issue was that it sounded like the people in the room above us were going to come through the ceiling. Other than that hotel was very nice.
August 19, 2015
Rated 4.0 out of 5.0 by Dorkyjenjen Very friendly staff
The room was nice and very comfortable. Even though our AC wasn't working that well, the staff did everything they could to fix it by offering a different room or having maintenance fix the AC. Overall the stay was great, breakfast was good (biscuit and gravy was delish), loved their hours of cookies and pancake nights, pool was small but it was nice with the hot weather. I would definitely stay there again.
August 18, 2015
Rated 4.0 out of 5.0 by anonymous1981 Good Hotel
Our preferred hotel chain does not have a location in or near Palm Springs, so we chose Holiday Inn Express. Decent room for the price, clean, kept up. Would stay again.
August 17, 2015
Rated 5.0 out of 5.0 by Miz Mary Excellent Plan B
Believing we had reservations at the Palm Desert location, we found ourselves hotel-less after midnight, exhausted and weary and treated like vermin by the inexcusably rude staff. (Another review... and a whole nightmare-come-true scenario which still makes me angry weeks later.)
Despite the late hour, we were able to book a room at this Holiday Inn location on our IHG account using points and were thrilled to find the staff professional, accommodating and the room comfortable and clean. Essentially, this hotel was a life saver. The gentleman at the front desk was polite and extremely helpful, and we were upgraded to a suite. We were able to rest comfortably and wash off the long day's travels through desert heat. Any future travels in the area will definitely be going through this location.
August 10, 2015