Rated 4.4 out of 5 by 176
Rated 5.0 out of 5.0 by Planner1 Excellent Value
Attended a conference at the Rancho Las Palmas Resort and Spa. Easy walking distance to shopping and the Resort. Applebees right next door. A bit of Serendipity: Look for the Tulip Hill Winery tasting room in the River Shopping area. Great wines! I discovered it just walking around.
January 18, 2013
Rated 5.0 out of 5.0 by OmahaDon Great stay
My family flew in from Nebraska to see my very ill Father, we arrived at 11:30 am and met Derrick at the front desk, his young man should be considered the Concierge of the hotel. Always said hello, ask how we were doing, was there anything he could help us with getting. One of the top front desk people I've ever met at any hotel at any price. The hotel was clean, quite and well maintained. The room (a queen suite) was perfect.
January 17, 2013
Rated 5.0 out of 5.0 by SaintPauli Palm Springs is over-priced but this hotel is not
I went last minute to the Palm Springs/Rancho Mirage area. I looked around and was shocked to see the crazy prices for hotel rooms (maybe if I golfed I'd be willing to pay more?!). But the Holiday Inn Express was well priced, accommodated my request for a room at the end of a hall, and for very little extra I got a microwave, mini-fridge, and seating area.
January 16, 2013
Rated 5.0 out of 5.0 by honm885 GREAT HOSPITALITY & NICE HOTEL
I had a reservation for the day 010813 . When we arrived whit my wife. Daniel who was in desk was very friendly helpful .He gave us the information of the area,restaurants and entertaiment in the river was Outstanding service THANKS DANIEL....
January 14, 2013
Rated 5.0 out of 5.0 by marylou32 clean and comfortable surroundings
Staff very helpful - room was clean and quiet - breakfast bar crowded
but choice of food good
January 9, 2013
Rated 2.0 out of 5.0 by ontheway2 Overall Bad Experience
Hotel is beautiful in appearance both inside and out, tasteful decor, rooms spacious and clean, comfortable bed, but we just had an overall bad experience here, probably due to the hotel being near or at capacity.
Upon arrival, no luggage carts available. One of us has mobility problems over walking long distances, so when making our reservation, we asked for a room near the lobby or elevator. Our room was as far from the lobby as you can get on the main floor, the reason given was they were filled the night before & some stayed. To make matters worse, the ice machine was out of order at this end & the next closest was at the other far end of the hotel.
Now, the elderly employee, Bob, did everything he could to make up for the deficiencies and should get recognition for his efforts. After a short wait ( 10-15 min.), he got us a cart by helping another couple with the one they had, showed us how we could get into the hotel from the parking lot which was a much shorter distance to walk, brought us ice to the room.
The breakfast was average in a very small room with 7 tables and the serving counter was small, making it very crowded. Some ate in a lounging area. The room fridge had no freezer compartment and was very small compared to some other hotels we've stayed at for less money, but was adequate. The room was adjoining and we could hear what the people in the adjacent room were saying.
Although the stay did not sit well with us because of all these things, we would stay here again to give it another try, hopefully when they aren't so full. Bob certainly went out of his way to make things right, which we greatly appreciated.
January 8, 2013
Rated 5.0 out of 5.0 by RichandOlga Great ,Clean Beautiful Hotel..Great Staff especially Derrick and Josh...
THANK YOU SO MUCH,,WE HAD A GREAT TIME ..BEAUTIFUL CLEAN PLACE ,VERY COMFORTABLE BEDS..WONDERFUL ROOM AND GREAT STAFF ,GOOD BREAKFAST....A BIG THANKS TO "DERRICK" ON DAYS AND "JOSH," ON EVENINGS..LOVE AND APPRECIATE YOUR KINDNESS...WE WILL BE BACK SOON.................THANKS AGAIN, THE DEANS,SALEM OREGON
January 6, 2013
Rated 5.0 out of 5.0 by EnjoyingLifeToday Excellant Place to Stay!!
This is such a wonderful hotel! I travel a lot and this was one of the best places to stay comparing it to any 5 star Hotel. First, they have wonderful and thoughtful customer service. This begins with the front desk and continues with the housekeeping staff. Second, the overall cleanliness of the facility is thorough. There is an attention to detail and a wonderful scent throughout the facility. Third, the location is very close to restaurants and grocery stores which makes it easy to enjoy and feel a part of the area. One of the best locations I've stayed by far in the areas of customer service, cleanliness and location.
December 16, 2012
Rated 5.0 out of 5.0 by Fabulous3 Very comfortable bed and the staff was great.
We were in Palm Springs 5 days for a wedding and our hotel was close to everything. Applebees next door was also a plus.
Everyone from the desk clerks to the cleaning staff couldn't have been more friendly. P.S. The weather was great too!!
November 26, 2012
Rated 3.0 out of 5.0 by Donnie reservation
We were charged for 1 night even when we cancelled at the front desk. We had stayed for 3 nights.
November 16, 2012
Rated 4.0 out of 5.0 by doc906 great staff, surrounded by great food
derrick at front desk really cares, great experience
November 13, 2012
Rated 5.0 out of 5.0 by Monk Unbelievable Staff
The people at this hotel are outstanding. Josh, Derrick, Daniel and Raquel at the front desk to Daniel, the expert handy guy, and to the their boss Peter. These people make you feel like you are partof the larger family. Well done!
November 4, 2012
Rated 5.0 out of 5.0 by Bobbie13 Nice experience
From the beginning to the end of our stay everything was perfect. Staff are very helpful and pleasant. Breakfast was excellent. Everything we wanted. Room was always cleaned well . All in all a great stay as always. We have been coming here for 5 years or so. Will be back again in March 2013
November 2, 2012
Rated 5.0 out of 5.0 by fourwolfs A good stay
We booked this far in advance for a wedding. Our stay was really enjoyable. We checked right in, I reserved 3 rooms. The rooms were really clean. The staff were really nice and the breakfast was a nice treat. We had a nice comfortable stay.
October 26, 2012
Rated 5.0 out of 5.0 by CRqf Holiday Inn Express Ranch Mirage
Excellent , clean and comfortable. Staff was very helpful and couteous
October 25, 2012
Rated 5.0 out of 5.0 by Bob20 Nice room, bed and quiet
This is a very nice hotel. The front desk reservationist worked hard to get me a good deal. Service and attention were wonderful. Nice quiet location with excellent rooms.
October 14, 2012
Rated 5.0 out of 5.0 by PaulandElaine Staff
ALL members of staff extremely competent and cordial and make for an excellent "welcoming" team.
More attention needed to pool area with a need for more comfortable chez lounges and also more shaded areas.
October 14, 2012
Rated 5.0 out of 5.0 by Dre75 Fabulous Hotel
This place is clean comfortable and not too hard on the pocket. No complants at all!! I will be staying here again and again!! :)
October 5, 2012