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Rated 4.5 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Great hotel We have been a customer of this Holiday Inn Express since its opening approximately 8 years ago. It is the only place we stay in Charles Town. We always have great service, the hotel is always clean and the breakfast options are the best of any Holiday Inn Express that we have visited. September 2, 2014
Rated 4.0 out of 5.0 by Good service for a quick stay Very nice and friendly staff. Helped us right away when we were missing the toiletries from the room. September 2, 2014
Rated 4.0 out of 5.0 by Pretty decent hotel Beds are comfortable, rooms are clean, and the staff is very friendly. Internet and cable do not work very well though. August 31, 2014
Rated 4.0 out of 5.0 by Poor Internet Very good hotel experience except for the lack of decent wireless internet service. August 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and hearty breakfast We recently stayed at this hotel and was happy with the accommodations. The beds were extremely comfortable, the guest room beautiful and clean, and the staff helpful. August 30, 2014
Rated 4.0 out of 5.0 by I would stay here again I would stay here again if I get back to Charles Town. Clean and comfortable. August 28, 2014
Rated 5.0 out of 5.0 by Great Stay The rooms were very clean and neat, and all the staff were so kind and friendly. I would stay there again any time. August 28, 2014
Rated 5.0 out of 5.0 by Great Service The Manager was GREAT!!!!!!!!!!!! Every Thing was Great. I love the service of the van going to Charles Town too. Please keep up the great job. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable,clean room ThisHoliday Inn Express was a great place to stay.It was very comfortable and very clean,The staff. there were very friendly and helpful.The breakfast was good and a wide selection.The pancake maker was interesting and very good.We would definitely reccomend this place to our friends. August 27, 2014
Rated 5.0 out of 5.0 by summary week-end prices are too high for the property, even though it is near a Casino property! August 27, 2014
Rated 5.0 out of 5.0 by Close to the casino and better value This hotel is close to the casino and much more reasonable than staying at the hotel casino. There is a free 24/7 shuttle to/from the casino that is a PLUS, PLUS. Also the breakfast is a great extra after a long night of gambling. This is a nice clean hotel and I recommend you staying here. August 27, 2014
Rated 1.0 out of 5.0 by Poor Assistance To The Handicap I made these reservations with Holiday Inn Express well in advance. I specifically requested a King Size bed in a handicap room. When I made these reservations I had the reservationist repeat several times for me that I did have a KING size bed reserved in a HANDICAP room. When we arrived there was NO king size bed in a handicap room reserved. We finally got one, but that was not the end of this miserable visit. We were directed to some door that we were told was near our room. When we got to the door there was a sign hung on the door that read OUT OF ORDER. We went to the next nearby door and the same sign - OUT OF ORDER. We returned to the main desk and we were then advised that you had handicap parking and the entry door for our room was next to the parking area! Why did the the front desk not advise us of this at check in time? Needless to say, this will be my LAST stay at a Holiday Inn Express, even if I am a Hilton Honor Member. Also, your handicap shower floor dish to hold in the water for draining is too short and by the time you finish your shower you have formed a large pool of water all over the bathroom area making it difficult for a person with one leg to get around. Never again! Hilton Honors - GOLD 352699032 August 26, 2014
Rated 1.0 out of 5.0 by Would not recommend Very disappointed with our stay. Bathroom door handle malfunctioned during early morning causing us to be locked out of bathroom at 4am. Other items were not operable. Front desk staff seemed unconcerned with the fact that we were inconvenienced at such an early time and had a number of issues with room. August 25, 2014
Rated 3.0 out of 5.0 by Could do better Very average hotel and room. Asked for a quiet room and was given the very first room off the lobby? Near the most traffic in the hotel. Internet was not working. Took long time for front desk to answer phone. Then took 2 hours before they called me back. (Internet had come on about an hour after my call) Not enough staff to handle check ins and phones. Waited while 4 other people checked in or had problems to deal with. Was not in a hurry but seemed like there should have been more staff there. August 23, 2014
Rated 5.0 out of 5.0 by vacationing great place to stay-staff,breakfast,pool area clean.checkin and checkout great.reasonable price. what else can you ask for August 21, 2014
Rated 5.0 out of 5.0 by Very nice clean room Have stayed many times at HIE and always pleased with the room and staff. August 19, 2014
Rated 4.0 out of 5.0 by My stay at Charles Town My wife and I stayed one night at the HIE. We gambled at a near by casino. We came way small winners. August 18, 2014
Rated 5.0 out of 5.0 by Spacious Room and Comfortable furnishings Hotel and Staff were awesome. I was very comfortable during my stay and would definitely return to this hotel in the future. August 15, 2014
Rated 5.0 out of 5.0 by answer qualifications On one of the questions, it asked if I was greeted as a rewards member. I answered no, because I was a walk-in reservation, but they did take my rewards number so I don't want the staff to get any demerit for not asking. As for the morning food selection, the hotel was really full and my guess booked solid, so by 0800 there were more people in the dining area than it could hold and the line for coffee was a log-jam--It might be better to have the coffee away from the food line so it flows better. As for economy of value, I thought the weekend prices were a bit high. August 15, 2014
Rated 5.0 out of 5.0 by honeymooning,gambling Everything about this place was perfect The breakfast bar is one of the best ! We'll be back August 15, 2014
Rated 4.0 out of 5.0 by Comfortable bed We have stayed at several hotels and this was the most comfortable stay that we have had. The bed was firm but not too firm and the choice of pillows was great. August 14, 2014
Rated 4.0 out of 5.0 by Bumpy start but nice place to stay Check in time was 4 pm so when I arrive at almost 6pm and was told there were no rooms ready I was not pleased. It might not have bothered me had the front desk staff apologized or pointed out there were complimentary snacks if the kids were hungry while we waited. We were hot and sweaty from spending an afternoon in Harpers Ferry National Park. Aside from that I was pleased with the room conditions and the cleanliness of the room and common areas. I was impressed with the variety at the free breakfast each day. The only other thing that wasn't impressive was the dead plants outside in their planters. It certainly wouldn't keep me from staying here but just shows no one is paying attention to details. I certainly would try it again for the price since after the initial awful check in I was pleased. August 12, 2014
Rated 2.0 out of 5.0 by No anything The shower did not work because the valve to switch from bath to shower fell apart. Internet works part time if at all. Cable TV that week was also on a part time bases. August 11, 2014
Rated 5.0 out of 5.0 by Best stay in town. Great place to stay, They have just redone the place and it looks like a new HIE. The only trouble is the breakfast room is so small you may end up outside, you just have to overlook this, it's a great place to stay. August 11, 2014
Rated 4.0 out of 5.0 by One night stay for 4 Booking this stay was so simple, a last minute decision but great value none the less. Room was spacious, clean and quiet, beds were comfortable and A/C was quiet and effective. Wifi worked well despite 4 consecutive users in my room alone. Complimentary breakfast was pretty good and helped make the stay such good value. Only negative was the swimming pool - looked great as we approached it but the water was covered in thousands of small insects; a real shame as it meant it was effectively unusable. August 7, 2014
Rated 5.0 out of 5.0 by Great place to stay - clean - breakfast was great Pool was open until 11:00 - Room was large and comfortable August 7, 2014
Rated 3.0 out of 5.0 by workout room blues The staff at this holiday was very nice. the room was below average. My main problem was the workout room. It had four machines in it. The elliptical didnt work. The bike had broken foot straps on its pedals. One of the treadmills had an out of order sign on it. The other treadmill worked for approximately 20 minutes and then stopped and flashed a code. I reported this to the staff and they were nice about it. I stay at holiday inn and holiday in express everytime I travel and would have to say this facility ( not the staff) needs work. August 6, 2014
Rated 5.0 out of 5.0 by Friday travel stop We stopped here in our recent travels, I had visited the Racetrack about 20 years ago and saw they had a Casino. The hotel is within visual site of the Casino, there is a shuttle bus that comes about every 20 minutes. The hotel is relatively new, very clean and has a lot in the area in addition to the Casino/Racetrack. I will be back just to visit this location. Our stay at this hotel left nothing to be desired. August 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows We had a truly relaxing night's sleep. Thought about having a pillow fight with all the pillows... August 3, 2014
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