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Rated 4.5 out of 5 by 240 reviewers.
Rated 4.0 out of 5.0 by Great hotel Had a great stay at the hotel,breakfast was super! The only complaint I have is the sofa bed,not comfortable to sleep in. October 7, 2014
Rated 4.0 out of 5.0 by comfortable bed and great service Enjoyed meeting new people while having breakfast, discussing the day in front of us. October 6, 2014
Rated 4.0 out of 5.0 by great service nice place to stay staff was great and food was'nt to bad either. Nice to be close to the casino October 6, 2014
Rated 5.0 out of 5.0 by good hotel experience I found this a great choice of hotel for Charles Town area. Everything was very good during my stay October 5, 2014
Rated 4.0 out of 5.0 by Clean Clean and fairly comfortable. Hard mattresses, wish they would update to pillow top. Staff was pleasant and very easy to work with. October 2, 2014
Rated 5.0 out of 5.0 by Facilities Excellent hotel for the price! Room was kept in a very nice condition, always clean. Breakfast was great and the hours for breakfast was also excellent. Staff was courteous and professional. This was my second stay at this hotel and will continue to choose this hotel in the future. October 1, 2014
Rated 5.0 out of 5.0 by Staying at Holiday Inn Express When traveling, staying at a Holiday Inn Express is the way to go. The service is great, You will have a pleasant breakfast (free) and your room is clean. Also, the staff is very courteous and helpful. October 1, 2014
Rated 5.0 out of 5.0 by Fifty is the new 30 Great stay. Clean and new rooms with excellent beds. Staff was great including a hotel cleaning crew that did not leave the rooms smelling like chemicals. This is a great hotel. The area is a fun place to visit and this hotel made me feel comfortable and treated with class. thanks. September 30, 2014
Rated 4.0 out of 5.0 by restless sleep I was very disappointed in the comfort of the mattress on the bed - I felt like I may as well have been sleeping on the floor. the mattress was way too firm for my liking so I got very little rest. that in addition to how much noise was coming from the hallway made my stay not as pleasant as I expected and am accustomed to from your hotels. September 30, 2014
Rated 5.0 out of 5.0 by Great accomadations Becaused I have stayed at the Holiday Inn in Charlestown so many times I am greeted as if they know me personally. Check in always goes with the greatest of ease and the ladies in the breakfast room always greets us with "so glad to see you and how have you been". I usually travel with two couples and the clerks try to get our rooms close to each other. Just great personal attention upon arrival. I am friends of the owners and from the same home down and as I see them I tell them how pleased we are of the hotel and staff. September 29, 2014
Rated 5.0 out of 5.0 Good Place to stay Convenient to casino Good place to stay convenient to casino, very good breakfast. September 28, 2014
Rated 5.0 out of 5.0 by Great location and a nice hotel I have stayed at this Holiday Inn Express several times over the years. It is a nice, clean hotel. In the Summer the pool is a nice break. A decent gym with the basics and the breakfast buffet has quite a few things to choose from. The hotel staff is always friendly and the check-in and out are reasonably fast when they aren't busy. I have noticed though that the last couple of times that I have stayed there that they have not offered anything nor acknowledged me as a platinum member, so either they just don't recognize the Rewards Club, or the staff has not been fully briefed. Maybe they don't participate. Whatever the reason, if that is a deal breaker, then you may want to re-consider. September 28, 2014
Rated 5.0 out of 5.0 by Great service We enjoyed our recent stay at the Holiday Inn Express in Ranson. Looking forward to our next visit. September 26, 2014
Rated 4.0 out of 5.0 by NICE I was pleased with his Holiday Inn. It provided the usual quality service and accommodations expected from Holiday Inns. September 26, 2014
Rated 5.0 out of 5.0 An awesome experience A very nice place, which allows for a comfortable and relaxing stay. September 25, 2014
Rated 5.0 out of 5.0 by West Virginia Visit We stayed at Holiday Inn Express Charles Town and we found the staff to be very friendly and professional. Our room was very clean and the furniture was in excellent condition. The pillows were too "soft" for our taste; however, the mattress was very comfortable. We enjoyed the daily breakfasts and the shuttle service offered at the hotel. We would strongly recommend this Holiday Inn Express Charles Town location to our family, friends and co-workers. September 24, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service THE VISIT WAS VERY NICE AND COMFORTABLE OVERALL. The smell in the room wasn't real pleasant but it was bearable. The staff was very pleasant especially the breakfast staff. Will return again next year. September 24, 2014
Rated 5.0 out of 5.0 by clean and comfy clean and comfortable. went to the races. it's only 1/4 mile away. great visit! September 24, 2014
Rated 5.0 out of 5.0 by Love the Breakfast Wonderful, as always. When in Charles Town we always stay at the Holiday Inn Express. September 18, 2014
Rated 4.0 out of 5.0 Nice room, close to casino Good sized romm for the money, very close to casino/track, will stay there again September 17, 2014
Rated 5.0 out of 5.0 by manager no comment to make at this time. My stay at Charlestown have been great and I will probably continue to stay there when visiting the area. Thank you. September 12, 2014
Rated 5.0 out of 5.0 by Good Times This one of the best hotel stays that I've had in a long time. The rooms were clean, nice, and larger. The hotel was quite and family oriented perfect for children. The pool was clean and the water was always had a perfect temperature. September 8, 2014
Rated 5.0 out of 5.0 by Overall stay and breakfast bar experience. We just loved our first stay at the Holiday Inn Express in Charles Town, WV. We cannot wait until our next visit. The exceptional breakfast bar and service staff is a great asset and will require us to stay at the hotel again the next time we visit Hollywood. I am disabled and the service staff in the Great Room attending the breakfast bar inquired about my possible needs for table service during our breakfast session. I never had that happen before !!!! September 8, 2014
Rated 5.0 out of 5.0 by always a great stay at this hotel The hotel staff are very friendly. The rooms and grounds are clean. Beds are comfortable. The only negative thing I can say is I wish they would upgrade the shampoo, conditioner, lotion and tiolet paper they provide in bathroom. We stay at this hotel at least 3 times a year and have never had a bad experience. The staff that takes care of the complimentary breakfast is outstanding and always very friendly and keep the area stocked and clean. September 4, 2014
Rated 5.0 out of 5.0 by Great location - pleasurable stay Our stay was enjoyable! Hotel is clean and service is very good! I wish hotel had and indoor pool with Hot tub which would make it perfect!! Will definitely stay again!! September 4, 2014
Rated 3.0 out of 5.0 by Please fix the doors Ok place for the price. Close to casino and race tracks. Breakfast was free but not a good variety of food. September 3, 2014
Rated 5.0 out of 5.0 by Great room My wife , adult son and I , enjoyed our stay. The room was amazing and the shuttle service provided by the casino was perfect. The hotel itself was well kept and the lobby was inviting. I would recommend this hotel and will probably stay again next year. September 3, 2014
Rated 5.0 out of 5.0 by Great hotel We have been a customer of this Holiday Inn Express since its opening approximately 8 years ago. It is the only place we stay in Charles Town. We always have great service, the hotel is always clean and the breakfast options are the best of any Holiday Inn Express that we have visited. September 2, 2014
Rated 4.0 out of 5.0 by Good service for a quick stay Very nice and friendly staff. Helped us right away when we were missing the toiletries from the room. September 2, 2014
Rated 4.0 out of 5.0 by Pretty decent hotel Beds are comfortable, rooms are clean, and the staff is very friendly. Internet and cable do not work very well though. August 31, 2014
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