Rated 4.6 out of 5 by 75
Rated 5.0 out of 5.0 NICE STAY
Great service, very friendly, helpful employees, close to the casino, very clean room and breakfast was good.
The only two complaints I have and they are small are ones: the business office internet connection was EXTREMELY slow. Secondly, our room had a musty smell.
Still, these are not minor things and would not keep me from staying there again, and again.
August 5, 2013
Rated 4.0 out of 5.0 by Sage69 Easy Check in
The experience was very enjoyable. I bed was a little hard (king-size room). However it was comfortable. I especially enjoy the breakfast and meeting people from all over the world. The next time I am in Charlestown I will be sure to stay at this hotel. The staff was very friendly. The location of the Hotel was convenient. I also had locks of luck at the nearby casino.
August 1, 2013
Rated 5.0 out of 5.0 by Anne32 Excellent Experience
Al and Ann Richmond, Virginia
Stayed at Holiday Inn Express in Charles Town, West Virginia in June. The room was clean and comfortable. The choices at the free breakfast were excellent, and the staff was friendly.
The Inn is in site of the race track and very close to restaurants and grocery store. There is a free shuttle to the track; however, we did not use it, because it's a short drive and free parking at the track.
I would stay their again. Very convenient to everything.
August 1, 2013
Rated 4.0 out of 5.0 by Taylor515 Clean room, great service
Room was very clean. Check in and out was very quick. Staff were friendly. Breakfast had a nice variety of items. Coffee was available 24 hours a day in the common room by the lobby.
July 31, 2013
Rated 5.0 out of 5.0 by Patrick64 Best Place Ever
We make it a point to always stay at the Holiday Inn Express Charles Town whenever we go to visit the casino. The hotel is clean, super clean, with a great staff, and terrific food at breakfast. The coffee is always fresh and the rolls at breakfast are to die for.
Highly recommend this hotel to anyone interested in staying in Charles Town.
July 29, 2013
Rated 5.0 out of 5.0 by LICoach Excellent!
This is by far one of the best hotels we have ever stayed in. The staff was extremely polite, helpful and friendly. The room was well appointed and comfortable. The breakfast was one of the best ever with good selection and very fresh. The pancake maker is the only one I have ever seen -- fun and delicious. Highly recommended and close and convenient if going to the races. Can't even think of a negative comment to make.
July 27, 2013
Rated 5.0 out of 5.0 by BigJohn1 comfortable bed and chairs
Quiet and peaceful with a great breakfast buffet. Will definitely stay here in the future.
June 21, 2013
Rated 5.0 out of 5.0 by j109132 returning visitor
I was very pleased with my last stay at the inn at Charles town
the staff at the front desk and in the dining area were very nice and accommodating. I will look forward to another visit.
June 20, 2013
Rated 4.0 out of 5.0 by commander2012 great bed great service
great place hope to stay there again the area is wonderful plenty of places to shop
June 15, 2013
Rated 5.0 out of 5.0 by Cindy202 Very nice and convenient
This hotel has been upgraded and is so nice and clean! We had 5 people and there was plenty of room. It's close to the casino and family so it makes a nice weekend getaway! The buffet breakfast is such a bonus for us and they have extended the hours for Sunday morning.
June 14, 2013
Rated 4.0 out of 5.0 by nanlam overall very nice
My husband and I checked in together when I was handed a "goodie" bag, I asked for one for my husband and was told it was policy of one per room. Well thank goodness he wasn't too thirsty. I thought that was pretty cheap.
June 7, 2013
Rated 5.0 out of 5.0 by Sharon51 friendly staff and variety of pillows
We always enjoy staying at Holiday Inns, because they are available at almost any location. Prices are reasonable, accommodations are comfortable, and we always enjoy our stays.
May 24, 2013
Rated 5.0 out of 5.0 by Rosalee Mrs
Have stayed at your hotel many, many times and find our room to be always clean and neat. Also the staff at the desk is most accomodating and friendly. Highly recommend the Holiday Inn to those in the Charles Town area.
March 21, 2013
Rated 5.0 out of 5.0 by Barney53 Great location, super service, awesome experience
EVERYONE from the front counter staff to the breakfast staff appeared to be happy to work for Holiday Inn Express and it showed. I never saw a frown on any staff member. Everyone likes to be recognized. It had been 6 months since my last visit. The lady that checked me in called me by name and remembered I was from Texas. Comfortable room in all respects. Convenient location to highways, restaurants, the casino and horse track and the city of Charles Town. I highly recommend this hotel for business and/or pleasure.
March 19, 2013
Rated 5.0 out of 5.0 by JW682 great getaway
Clean and comfortable, we love the shuttle to the racetrack, decent breakfast and a wonderful staff.
March 15, 2013
Rated 4.0 out of 5.0 by HolidayInnExpress2ndhome Very nice hotel
My husband and I have stayed at the Holiday Inn Express on several occasions. We have always enjoyed our visit with them. The rooms are spacious, clean and the beds are very comfortable. The hotel staff is very friendly and willing to make your stay as comfortable as possible. We look forward to the free breakfast which is always hot and delicious. It’s a great start to our day rather than having to go out and find something to eat.
The front desk staff is pleasant and accommodating. The hotel is conveniently located close by restaurants, grocery stores, and Hollywood Casino. The casino shuttle picks up patrons at several hotels in the area. This is a plus because you don’t have to search for a parking space and regardless of the time, the shuttle is there to transport. We look forward to staying at Holiday Inn Express whenever we are in the Charles Town area and would definitely recommend it to others.
We would give the Holiday Inn Express a 4.5 star rating!
March 12, 2013
Rated 5.0 out of 5.0 by Gambler I like it
Hotel is clean and the staff are nice and attentive. Nicest place to stay when going to the Charles Town Races and Slots.
January 26, 2013
Rated 4.0 out of 5.0 by germany Fulfill request
I had requested two rooms close to each other and close to the main exit. We did have two rooms close to each other but . .. We were almost as far from the main entrance as we could possible get. Considering that the hotel seemed less than half empty, I would think that they could have gotten us closer to the main entrance.
January 17, 2013
Rated 5.0 out of 5.0 by bsdds it was a rewards night
but we were treated as the "paying"guest we normally are. I would have expected nothig else. We rarely have a problem at the HIE. The young man who was at the front desk is working his way thru school and listens...I have fouond this to be true with HIE where other marques are not consistent in that regard. Hes the type of person I would have wanted to keep in my corporation when I had one.
January 15, 2013
Rated 5.0 out of 5.0 by Speed47 My stay
Hotel was spotless. Room was spacious, quiet and comfortable.
5 minutes to downtown Charles Town. Good breakfast. Fast checkout.
January 15, 2013
Rated 5.0 out of 5.0 by shell55 staff were very nice
Room was nice and quiet, clean. Staff at breakfast were helpful, (I had trouble with pancake machine) check in and out was fast and staff were friendly.We have stayed at this hotel a number of times and would stay there again.
January 12, 2013
Rated 5.0 out of 5.0 by LGCEW Great Stay
Very nice hotel. Friendly staff. Room very nice and very clean.
We will use this hotel again when visiting Charles Town.
January 6, 2013
Rated 4.0 out of 5.0 by Fritzie Breakfast staff exceptional and friendly.
Great location, parking, convenience. Breakfast and staff exceptional. The beds were extremely uncomfortable, too firm..
January 2, 2013
Rated 5.0 out of 5.0 by dwericks1 Excellent alternative place to stay in Charles Town
Have stayed here several times and always an enjoyable experience. Usually use it as an alternative to the hotel at Hollywood which has a tendency to fill up fast. The bed is a bit uncomfortable for my taste, but the rooms are nicely decorated, large flat screen television, easy access to WIFI, refrigerator, and a great perk are the rooms with a Jacuzzi. Great way to unwind and relax after a hard day or early in the morning. Really nice outdoor pool for use during the Summer months. The breakfast that comes with the room is always stocked well with a variety of fresh selections. Plan on going back again for sure and would recommend a stay. It can be a bit pricey during a weekend evening if you get the Jacuzzi option, especially for a Holiday Inn Express.
December 19, 2012
Rated 4.0 out of 5.0 by TCVirginia Room type reserved not avail
We reserved online a king rm with jacuzzi. We checked in and when we got to our room it was a king with sofa NOT jacuzzi. We called the desk who told us that room was not avail so she "upgraded" us to this room. Not sure how a sofa is an upgrade from a jacuzzi! Very disappointed that we did not get the room we had reserved AND were not informed at check in. It was a rude suprise when we opened the door. I contacted Priority Club via email about it but did not get any response. That was disappointing too. That said, the hotel and rooms are nice, clean and comfortable. The soft pillows are worthless but that is just personal preference. Breakfast was very good.
December 7, 2012
Rated 4.0 out of 5.0 by HotelHoney GREAT!
My 1st time in a Holiday Inn Express or any Holiday Inn. I loved it. It was skeptical, but figured I would try it for the price and just for one night. I was truly surprised. Beds are not quite as comfy as in the more expensive hotels, but the hotel and the service more than made up for it. Breakfast was neat, organized and delish. Will definitely be back and will also try more of Hi Express.
December 1, 2012
Rated 4.0 out of 5.0 by SheilaC Comfortable room
The reason I entered fair at staff and service is we did not receive a wake up call on Friday morning which was scheduled and we missed our first race. The staff when question stated it we should have been called and they were sorry. Just saying you are sorry does not negate that we drive on Thanksgiving day and stayed an extra night at the hotel so we could participate in the first race. So saying your sorry is not good enough.
November 30, 2012
Rated 5.0 out of 5.0 by Germansh Good location from Hollywood Casino. Enjoyed our stay. Thank you
Celebrated our 34'th Anniversary. Clean and comfortable rooms.
November 29, 2012
Rated 5.0 out of 5.0 by ShelbyGT very congenial place to stay staff and facilities are excellent
Staff has always been accommodating Will continue to come back as we pursue our interests in the area
November 24, 2012
Rated 5.0 out of 5.0 by Gizzard Just a great experience
The room was more like a suite, comfortable and clean, the front desk and breakfast staff were great....Probably one of the top three hotels of this brand we have stayed at......would definitely stay again
November 21, 2012